Not consistent. I went here and had a bad experience. And it took me three weeks to grow my brows…read moreback. Not coming back!

Lady told me she could do eyebrow slits with the threading then after she cut my eyebrow peircing…read moreand made it bleed she tells me she can't do that. Literally made me bleed and i had to ask for an alcohol wipe and clean it myself. The lady who gave me a tint tho was very nice and respectful. if you want to get cut and disrespected then this is the PLACE FOR YOU!

I tried to give them a few tries since I'm new to the area and Alaa is who I came to like at this…read morelocation but she's been gone a few weeks maybe months. So I decided to try the others...1 older lady that I liked the last time was doing a facial so I couldn't get her and then a short younger girl with extremely thick brows...she seems aggressive to me....she was talking very loudly over my face and her breath was horrible the last time I came. She also messed up my brows and covered her mistake with the tint. Today takes the cake tho and I highly doubt I will return. I've been to Bombay Cordova and on Park for years...never a problem. They were always Very professional. Clean work areas. That is not the case with the Southaven location. First let's start with the location. It's not clean, it's dirty, not inviting at all...no salon decor like the other locations. There's always a stinky smell like someone recently pinched one off or took a dump. I'm sitting here currently waiting on the young lady to go get tint for my brows that she just threaded. She's been gone nearly 20 minutes and I'm just listening to them stand in the hallway talking as if their lobby isn't full. She just got back...I remind her that I also want my chin threaded. She's so busy talking that it takes her 20 mins to apply the tint to my brows...she tells me to sit somewhere else while my tint settles and I remind her again that I wanted my chin threaded. She sighs as if I just asked to borrow her wallet! I keep my warm demeanor bc if it weren't for my engagement photos that I'm taking tomorrow I would've walked out and just went somewhere else but she's already threaded me at this point. I just need the tint.I just despise blatant obvious bad customer service. And playing and talking as if you don't have customers literally waiting on you to finish their service. I've never had anyone take that long to get tint for brows. And when I tried to ask the older lady who did my brows the last time if she could check On the young lady getting my tint and she totally ignored me. I only had to wait 8 mins to be seen but it took her more than 50 mins to thread my brows and apply tint bc she played and talked the entire time. Not to mention either she used a stinky towel to wipe off the tint or it was her. She didn't have the boo-boo scent before she applied the tint but now I'm wondering if she pooped while my tint was resting and it got on her fingers....ugh. Never going back and I don't like my brows!

Sunday, June 16, 2024…read more Service provider refused to provide me her name for this horrible service. I have been getting my eyebrows and upper lip threaded for 20 plus years all over the country. I have never received such poor service. I was even THREATENED not once but TWICE! I requested eye brows and upper lip. The lady threaded my eyebrows. Then proceeded to apply WAX to my upper lip. I did not request any waxing. She did not apologize. She removed the wax then proceeded to thread my upper lip. She should have not proceeded to thread the lip where the wax was applied. The skin is more sensitive after the wax was applied but she did. Afterwards she applied some scented product to my lip. I HAVE SENSITIVE SKIN!!! I asked her what she applied. She mentioned baby oil. She did not ask if I have sensitive skin or any skin concerns. She said I did not put anything on my paperwork. There was no paperwork or consultation provided prior to the service. I requested her name and manager information but she refused. I took her picture for reference. She put her finger in my face, threatened to break my phone, and do physical harm. Horrible service!! No way any customer should be treated this way!

I gave a reference photo and STILL didn't get what I asked for. The worker literally blew off…read moreeverything I said. I asked for a specific shape and also ombre and got neither. I haven't been here in years bcuz of a previous bad experience, but I see notinfo has changed

I decided to visit this location after my normal contact decided to take some time off. Upon…read morearrival, there were quite a few ladies waiting for service. It was pretty warm inside and quiet. There was no music playing, no conversations and as a matter of fact no one greets you once inside. (Reason for the star removal) Luckily, I did not have to wait too long before being called. Ruby took care of my brows and she did a wonderful job! I have thick brows that can be a bit difficult to tame, but she handled them really well and did not thin them out or chop off the ends. This was a good option for me in the Southaven area and will be my choice going forward whenever I don't feel like traveling out to Cordova.

I love the store gave me what I needed for my face and positive and helpful owner you should def…read morecheck it out!