The father and son who loaded my items were very nice, seems to take pride in their work, and carefully loaded the moving truck. Then for the two following weeks (while I was calling daily asking for updates) I was given zero information about where my things were or when they would be delivered. The gentleman who dropped my things off, 14 days after they were originally picked up, said my things were loaded onto his truck in a parking lot of a truck stop because he happened to be going in the direction of the delivery. From the moment he opened the back of the truck I knew my things were damaged. As I opened the crushed, misshaped boxes, many of my things were broken. I asked for clarification about making claims for the broken items and was not provided any information. read more

They recieved the item on Monday but could only deliver on Thursday. Confirmed delivery from 2pm to 5pm on Thursday. At 6pm the company I ordered from called and was able to get a hold of someone (amazing it didn't go straight to voicemail) and they were advised our item was on the truck and running about 20 minutes behind... It is now 8:15pm on Thursday and nothing has been delivered. I called earlier and someone was supposed to call me back and that never happened. No one is there past 5pm. read more

Frankly don't use them. I was told a delivery window when they estimated our shipment. That date got pushed out 2 days when I called and emailed (due to their lack of communication), but was told verbally that they had until that date and not to worry. I called and emailed SEVERAL TIMES to get a response. Then, 3 days before the last date, I get a call from the driver who says he informed Kings that the shipment wouldn't be there until 6 days after the window AT THE EARLIEST. When I emailed them back, they sent me to the claims form for North American Van lines. So to recap: they said one date, pushed it, then the driver pushed it further beyond the window I was promised, and when I asked about compensation for my troubles they sent me to corporate. Poor communication, poor service, and who knows what condition our stuff is in (because it's not arrived yet). Buyer be ware. =========================================== UPDATE: Just to update everyone, North American van lines can do nothing. My shipment will be late, they want me to pay them before I get my shipment, and for all the TROUBLES, CONSTANT PHONE CALLS, HASSLE AND NO GUARANTEE I WILL ACTUALLY GET MY SHIPMENT, they have "generously" offered me $100 in restaurant.com gift cards. I'll say it again, DO NOT USE THESE PEOPLE. read more

Used this company for a military move. The estimate weight of my items was 10000 lbs. The movers brought a small truck and three people to move my items. They left several items in my old house that I had to clean up, when I asked the movers to help unpack a box I was told that they would be unpacked but that they'd leave the items in the middle of the floor for me to pick up, and several of my furniture items were broken. When I left voicemails with the company, it took a month to receive a return call. When I was called by Todd, he told me that the person I left the voicemails with, Lottie, had no idea about any damaged items. I was then told by Todd 3 weeks later that he would have someone come and look at the items. This happened in January. I have not heard anything from this company at all about resolving this issue since. I would NEVER recommend this company. I moved less than a block away and I have had more damage to my property than when I moved from another country. Very unprofessional service. It has been nearly a year and this issue is still not resolved. I can not stress enough DO NOT USE THIS COMPANY. Poor communication and absolutely nonexistent customer service. HORRIBLE! read more

Was able to schedule a quick moving date. Arrived each day at scheduled time. They loaded and unloaded us in two days in a move from Wichita to Kansas City. Workers were friendly and courteous. Appreciated the wrapping, and care of couches and breakable items. Wish they could have hooked the washer, dryer, and Sleeper Number Bed back up for us. Actual cost of the move was $1,000 less than the estimate given on the walk-through initial home visit. All in all, yes, I would use this company again. read more

Bare with me guys but this I'm so disappointed with North American Van Lines. I can't believe they are in business today. Don't use them. They are horrible. We contracted with them and they loaded on the date specified. My phone with a credit card went missing and was located in the cab of the semi. They were supposed to deliver the furniture on the 17th of June. Their contract gave them a ten day spread. When the 26th rolls by and after several calls to them with promises they would get back to me and I would have to initiate the call, I was told it would be July 2. Then when that didn't happen I was told July 6 and now after contacting them I'm told no earlier than the 15th. I don't believe it'll happen on that date either as they can't guarantee it. The belongings are of two people in their 80's. When discussing compensation for this horrendous delay I was told to buy an air mattress for them and they would compensate 50% of it. Really??? You've got to be kidding me. Their contract is full of outlandish charges if you don't full fill their terms but nothing is stated if they don't fulfill theirs. My parents will have been without their belongings for a month IF they deliver as stated now. Unfortunately I don't trust them nor believe them. Most likely legal action will need to be taken just to get their stuff This is not right and no company shout e allowed to prey on their customers like this read more

Started out okay but got tremendously bad when moving day came and claims were sent in. Price was comparable to others, but went with them due to the family feel of the company. Raised price while I was pricing other companies, but to their side, it was past when they said price was good. Moving day came and they showed up on time, began packing and worked til 1:00 pm, and left for the day, finished next day around 11:00 am (seems like it could have been done in one day). Truck packers were somewhat careful (so I thought) and filled up their truck. When coming to unloading truck, the different crew was rough with items, and put boxes and items whereever they thought they went. I began directing them, but was not able to meet with every one. As a result many of our items were placed in locations that we had to search for. As in every move, damages were done to items. This is where King Movers fail miserably. After discovering items, and calling to verify how to file claims, they sent me the forms, and asked that I send them back to them to review and send to insurance company. After a month of hearing nothing, I called, and called, and called. It is now six months later, and I have yet to have my claims fulfilled. Owner (Britt King) will NOT return any of my calls. I have worked with 4 different folks in the office, and can not get any news on my claims. I finally got a number for the customer service of the movers, and they have had no information on the claims yet. They have the move recorded but no claims. Horrible, Horrible customer service by Kings Moving and Storage. Will tell everyone I know in the Mid-Kansas area to ensure they do not use these folks. read more

These guys were hired to complete our move from Hawaii by delivering my household goods to our home. They were flexible with the delivery date and were on schedule the morning of delivery. Four very professional gentlemen showed up to our home and respectfully delivered all our belongings. They were polite and were very careful with each item. Especially impressed with how they handled my 850 lbs motorcycle. They protected my floors and doors and cleaned up after themselves. Outstanding customer service was fleshing!! Thanks read more

Our stuff arrived 16 days late! They yelled so much at my SO that she ended up crying. We had to call them multiple times before they would answer our calls. 4 out of 5 times, you will encounter a voicemail. It took them 2 days and 3 attempts to send me an email. They asked me to call the following day and then took the day off. This is objectively the worst business I have dealt with in the last 5 years! read more

Like John. W I made the decision to have King's handle our move because of the family feel for our Wichita to Kansas City move. I have moved across the country four different times. This was by far the worst moving experience I have had in every way. Significant damage to a wide variety items of which several of them irreplaceable. We are now 7 months past the move date and still waiting on our claim. Zero communication about our claim from anyone with King's. To this day I am not even sure what was submitted by their adjusters. No one will return phone calls. This is not the company to use for your move! read more

My stuff was picked up On June 12, it is now July 9, and it has not arrived and no one can tell me where it is. In 60 years of moving I've never had such a bad move. read more

Trust all of the negative reviews. I do not know how anybody who actually used this company's services would give a high rating. We were rescheduled for the survey of our home 2 times before it was accomplished. That was not a big deal but it definitely foreshadowed the type of services we would experience. They were supposed to come and pack us at 8 am. They called at 9:30 to let us know they would be late (they were already 1.5 hours late at the time of this phone call). During this phone call they told me they would be arriving "at lunch, no later than 1pm". It is now 1:23 pm. We called them to get an update and was told they are one hour out. We are still waiting. This is comically unprofessional at this point especially after reading the rest of these reviews. The one positive is that they are actually taking our calls unlike other reviewers have experienced (so far). I will update as the day(s) transpire and change my now 1 star rating as applicable. *Edit 6:09 pm same day: this company's movers and dispatch person have awesome customer service. They were all apologetic for the inconvenience and very pleasant while packing my home. The dispatch person even came out to start packing by himself until the movers came out which was above and beyond my expectations. Their awesome attitudes and chipper personalities turned this experience completely around so far. Good customer service and a good attitude goes a long way. I have changed my rating from 1 to 3 stars after considering my treatment from the management and the workers combined. Now just waiting for the move/unpack. Will continue to update as applicable. read more

Very professional and helpful movers we hired to load our possessions into a moving trailer for a long-distance move. They brought their own packing materials, took care with the more delicate items, and did an excellent job filling the trailer (saving us money in the process). The job was finished in a very reasonable amount of time, I would recommend this company to anyone needing moving services. read more

My parents hired King's Moving and Storage to pack up their items for a long distance move from Wichita to Arizona. My parents are both disabled and moved to be closer to me and their grandkids, and so we could help out with the care for my father, who's in a wheelchair. I can't speak for the packing job the movers did, as I wasn't there. However, when the truck showed up (6/18/14) we had the movers load their household goods into two large storage units since my parents were still in the process of buying a house. Once the truck left we discussed some of the major items that we hadn't seen coming off the truck, to include my dad's electric wheelchair. We contacted King's the very next day asking about the missing items. They seemed very unconcerned and said that they still had about 20 items belonging to my parents in their warehouse, never giving a reason as to why those items weren't part of their original shipment. They said that they were waiting for another truck to head out to Arizona and would add the forgotten items to that truck. I spoke to King's just before the 4th of July weekend and was told that they had just received permission to send my parents items via freight, that the items would be packed up that next Monday or Tuesday, and would we like a phone call letting us know the items were on their way. That was 2 weeks ago. read more