I am conflicted writing this review because King's Refrigeration did an excellent job on a commercial installation for a local community hall where I serve on the board of directors. Unfortunately, the residential service I received at my own home did not match that standard.
We had two mini-split heat pumps installed. There was a lack of clear communication early on; holes were cut into the exterior walls before the installers informed me that the units could not be placed as close together as requested. This resulted in a unit being placed by my front door with a long, unsightly run of slim ducting. Additionally, a section of siding was broken during the process and left unrepaired.
Before the crew left, I noticed the slim duct coverings were not fully sealed. While they did apply silicone and spray foam after I pointed it out, one critical spot was missed. A couple of seasons later, mice utilized that exact unsealed gap to enter the wall cavity. They caused notable damage, chewing through the temperature line insulation and severing the drain line.
When I called King's to address the damage, I hoped we could reach a fair compromise on the repair costs, given that the entry point was a result of the incomplete initial installation. Instead, my concerns were dismissed, and I was billed the full amount with an explanatory note on the invoice rather than receiving a phone call to discuss the situation.
The equipment works well, but the installation oversight and the lack of customer service follow-up were disappointing for a local company with a strong reputation. read more
