We used RDU Airport Shuttle to and from RDU recently. The communication with drivers was spot on…read more Arrival at home and RDU was on time. Vans were clean, and drivers were friendly and professional. No more Ubers for us when going to and from RDU. Maybe a few dollars more... but we'll worth it.

We had a great experience with My RDU Airport Shuttle. I found this company on Yelp as a good…read morealternative to Lyft, Uber, and parking at Raleigh Durham International Airport (RDU). For this particular trip, My RDU Airport Shuttle made more sense than parking at the airport after doing the cost calculations. It cost $72 roundtrip, before tip, for My RDU Airport Shuttle to transport my wife and me from our home in Chapel Hill to RDU and back. It was a $33 *flat* fee plus $3 RDU Airport Authority fee each way. I tipped our drivers. I tipped the first driver with credit card. He had a Square card reader attachment for his phone. I tipped the second driver with cash. In comparison, at the time, rides with Lyft (Standard) and Uber (UberX) would have cost about $26 and $38, respectively, to get from Chapel Hill to RDU (one-way) using the set pickup time option. Note Lyft and Uber prices vary. Those just happened to be the prices I pulled at the time. My RDU Airport Shuttle isn't necessarily cheaper than using a ridesharing service, but ridesharing services aren't strictly in the business of transportation to and from RDU. I think there's some value in that with My RDU Airport Shuttle. For each of my rides with My RDU Airport Shuttle, I received detailed reservation confirmation emails and attached PDFs. They included clear instructions with what to expect both when departing RDU and when arriving at RDU. For our outbound flight, our driver, Ike, showed up to our home about 20 minutes early. He called and texted me to let me know he was outside. He told us to take our time. Ike wore a blazer over a Carolina T-shirt and picked us up in his Lincoln Town Car. It was nicer than your Standard Lyft or UberX. For our inbound flight, I received a text from our driver, Dexter, as soon as I turned on my phone after landing at RDU. He welcomed me to Raleigh/Durham and let me know that he had been tracking our flight. Per the company's instructions, we met Dexter at the designated pickup location: RDU "Prearranged Services" Zone 8 (purple sign). Zone 8 is for all airlines except Southwest. The Southwest pickup location is Zone 1. Dexter proudly wore his Raiders gear and picked us up in his minivan. Ike's car was unmarked. He also works for himself, Ike Transportation. Dexter's van was marked with "My RDU Airport Shuttle," phone number and web address. Both Ike and Dexter were professional, pleasant, and excellent drivers who provided smooth, safe, and comfortable rides. Thank you, Ike and Dexter. I would gladly use My RDU Airport Shuttle again. They have my recommendation.

I don't know what has happened to Kevin, but he seems to have gone off the deep end. My last…read moreexperience with him was terrible. I will definitely no longer be using his company.

Best taxi service I've ever used. He was on time, let me know when he was coming, and just very…read morepleasant. The car was clean, comfortable, new and safe. Kevin, the driver, was super friendly. He even had water waiting for you! Drove very safely, would definitely use again.

Taxi was a NO SHOW even after I made a reservation two days in advance. Delayed by 13 hours…read morearriving at home 100.00 extra for the new ticket NO CALL BACK FROM MANAGEMENT POOR. POOR

I booked an early morning taxi and no one showed even though I received a confirmation of my online…read morebooking. When I called RDU Taxi they said no one was coming and I had to call because I booked a taxi early in the morning. Ridiculous outfit!!

Absolutely the best! Exceptional personnel, beautiful and (spotless vehicles) with engaging and…read morerespectful conversation. Pleasurable trip.

This was my first and last experience with this company. I…read moremade my one-way reservation in advance and prepaid. The instructions were to call the number when I arrived. When I did, she said to call back when I had my bags. Once I had my bags and called her back, she said the driver was on his way and would call me when he arrived. 40 minutes after my reservation time, he called but spoke with a thick accent and very quickly; I could barely understand him in order to find him. He was dressed sloppily in denim shorts and flip-flops, and was rude. The vehicle was dirty and reeked of air freshener. Our average speed on I-40 was 80 mph; the speed limit is 65 most of the way. Big disappointment.

I have used this service several times the last two years and it's the best transportation and car…read moreservice I've ever used. They are reliable, good combination. vehicles are clean, and there is no price gouging like the limo companies. Their prices are very fair. This is truly a great, personal driver company. As a woman traveling by myself at times I feel very comfortable with them. I will be using them for taking my elderly parents to medical appointments. I highly recommend them.

I am freely doing this review because the service was outstanding ,would I recommend absolutely…read more Great communication regarding transportation pickup , extremely clean vehicles, very courteous and Patient;.prompt Pickup andassisted with getting me wheelchair and getting luggage into airport

zero stars. Yelp really needs a zero star option. I'd give my first zero stars ever to this…read morecompany. On the plus side: pickups for rides to RDU are generally very good. The vans are clean, show up when scheduled, and the drivers are polite. Getting a ride to RDU is never an issue with SS for me. They do the job and do it pretty well. I'd give them 4 stars. The customer service person at the Shuttle Counter in RDU -- the one named Troy, anyway -- gets a 5 stars plus. An extraordinary man who's probably under appreciated by the managers/dispatchers for whom he works. On the way negative side: Rides from RDU back to home bite the big one all kinds of ways. It doesn't matter if you have a reservation, have had a reservation for two weeks, or two minutes, the van will not show up. And if you, like me, are coming in on a late flight, it's a guarantee the taxi stands will be closed by the time you figure out you're on your own while the dispatcher plays the "we're so sorry we only have one driver blah blah blah" or however many other excuses they can come up with -- none of which are your problem as the customer who has pre-paid. Although SS will give you a voucher so you don't have to pay for a cab (nice touch), that's pretty useless when they're out of vouchers. During the times when I've had a flight coming in at a normal time, the van, if it shows up at all, will usually be 60 to 90 minutes late. With no explanation. I didn't know I knew that many different ways to say "$%^#@." The vans are blue, probably to blend into the blue air surrounding frustrated van riders. Kismet. That's where Troy comes to the rescue if you're fortunate enough to have him at the counter. If you're not so lucky, get a refund and grab a taxi. This company is so not worth the frustration. I probably should give them at least two-stars, because grabbing a ride to the airport is never a problem. But I can't. Maybe it's because my frame of mind differs when I'm trying to get back home. Bottom line: use them for the ride to the airport and if you're stuck on late flight back to RDU and have pre-paid, get to know Troy or ask for a refund immediately. Otherwise, forget it and move on to the taxi stand.

Ride 1: The driver ran 3 red lights and 1 stop sign, and also used his cellphone on the freeway…read more Ride 2: The driver arrived over an hour early. Never again.

They saved me! I'm…read moreflying and driving my kids all around the country this summer. When my daughter said she wanted to add a Duke tennis program to her already crazy schedule I agreed but said she had to get herself home to Chicago. And I'd help by booking her a car service to the airport- and flight ;) Both Yelp and a local friend recommended Triangle Coach Coach. I called a few weeks ahead to book and thought I had everything sorted. They were very on top of their game and send me contact info for a driver days beforehand and were very easy to chat with. Minutes before my daughter was getting picked up she called to let me know I booked the driver for the wrong date and he was scheduled for Friday (not Thursday). Oops! I called the car service in a panic and they said they could get another driver there within 30 min. Phew Douane picked her up within 30 min. I got an email when he was there to get her and again after he dropped her off at the airport. Really great for a worried parent who gets minimum communication from her teenage daughter ;) I could have gotten an uber for about $75 less, but felt safer doing this when she was across the country. I would definitely use them again for myself or children.

Our driver, James, was TOP NOTCH!! He was so kind to help us with some group photos before our trip…read moreto Rockingham. At the end of the trip, one of the kids lost a memento from our trip on the bus, and James was the absolute hero of the day because he found it stuffed in between the seats! Such a wonderful man!!

Maggie was our driver for both trips (to and from RDU). She was warm, welcoming and professional on…read moreboth trips. It was like having a family member drive us and so nice to have a friendly face welcome us after our 2 1/2 week trip to Europe! We will definitely use Townie services again.

We use Townie every time we travel to and from RDU. They have always punctual and polite. Highly…read morerecommended.

Our company used AIS for a day trip to Wilmington, NC (party of 6). Despite the weather turning on…read moreus, Dave could not have been more accommodating to our shifting plans. His communication was prompt, the fees were reasonable and clear, and he went above and beyond for the entire day. The vehicle was immaculate and updated. There was not an amenity that we could think of that was not already available and part of the rental. We would have zero hesitation using AIS again and look forward to planning another trip so we can use them. Thank you guys

From the owner: Expect to be provided service that makes you happy you selected us. Our vehicles have comfortable…read moreseating, custom lighting, Bluetooth, stereo, multiple TVs and much more. Your professional driver will take care of picking each passenger at the location of their choice, transport them to the destination(s) they select and, most important, deliver everyone back safely. Let us do the driving while you have fun.