I can't say enough good things about Gardiners Road Animal Hospital. My family's beloved senior cat…read moredeclined very quickly to the point we thought she may be palliative. She was a brand-new patient and needed quick action. The wonderful team and Dr. Farooq accommodated her in a timely fashion, made her feel comfortable and gave her a rigorous physical examination. She was able to have an x-ray immediately, which detected that her digestive system had stopped working. After more review by a radiologist and testing, Dr. Farooq had a hunch that it may be a reversible condition despite not showing the full suite of symptoms. He was right. An additional test proved it and she improved immediately after great treatment and monitoring. He also caught a treatable painful spinal condition that we assumed was just aging. She will be more comfortable during her remaining years. My family feels fortunate we went to GRAH because the outcome could have been very different without the diagnosis. In addition to great care and diagnostics, Dr. Farooq thoroughly explained the costs and took care to limit any unnecessary costly procedures. Thank you GRAH team!

This is the best veterinarian clinic in all of Kingston, Ontario and the only place I recommend for…read moreappointments with your pets. The staff and the vet were kind, helpful and considerate! Not only that, but it's VERY AFFORDABLE. Much cheaper than other vet clinics in the city and you're getting the exact same services but with better and friendlier service. You just couldn't ask for better!

My four year old cat has a very rare condition (EPI) and would not be alive today it if it weren't…read morefor the efforts of Dr. Edwards and the entire team. Dr. Edwards went above and beyond, consulting specialists, calling labs, and doing research to figure out what was wrong with our cat. We never received a bill for all this effort. She clearly laid out which tests were most urgent, which could wait, and recommended the most cost-effective tests to try to rule out possible diagnoses before moving on to the more expensive tests. When we finally received a diagnosis, she spent a lot of time working with a specialist in Toronto to come up with a treatment plan and researching special foods (kangaroo meat). Always available by email and phone, the team was quick to answer our questions, checked in with us frequently, and taught us to administer medications at home, even though it took a few visits for us to master the techniques. Now that we have left Kingston, we are struggling to find a new vet as competent and compassionate as Dr. Edwards. The team at Barriefield sets a very high bar.

Be forewarned. This is the most expensive and least competent grooming service I have ever…read moreexperienced. Miniature Schnauzer cost $79.10. If you leave your dog with them, write down every detail of how you want it groomed. I have never seen such a misinterpretation of instruction and when they were asked to make what corrections were necessary to give me remotely what I wanted, they again totally acted counter to my instructions. In current vernacular it would be termed a cluster f * * *.

I am very impressed with doctor Robertson and the vet techs with Stella and with all the info on…read moreher condition great job

I brought my dogs here and was upsold on products I did not need (expensive toothbrushes and…read morepaste). Returned months later with a very ill dog and was advised it would take $2,000 to conduct tests. They were nice enough to sell me $350 worth of ineffective medication. My dog soon died and I informed them of this. I was surprised to receive an email from them the following day asking me to review their service. It informed me that my pet's health is their primary concern and concluded by saying something to the effect of "have a nice day and we look forward to seeing you and your pet soon". This appears to be a very cold, disorganized clinic.

I have been taking my dogs here since I moved to Kingston in 2010. They make time for urgent…read morevisits and often suggest simple solutions for minor things without pushing for every test. They provided pain meds for my darling dachshund as part of what was essentially hospice care at home. When I bought a neurotic hyper protective little mini dog during COVID, they offered up advice, shared articles and ensured they followed protocols with every visit. They are privately owned and seem to care more about their two/four legged clients and their staff than high profits.

The St. Lawrence Veterinary Services Clinic told us to go elsewhere many years ago, because they…read morewere afraid of our dog. Even when he had a muzzle on, the St. Lawrence Veterinary Services clinic was afraid of our dog. So we went elsewhere, and the other clinic was not afraid of our dog, didn't even place a muzzle on him.

My stunning most faithful loving beast of a doberman ran into a pole and tore his chest wide open…read more I raced out of the field to find help only to find all 5 vet offices closed. I went home and called the Kingston Regional Pet Hospital on Midland Ave open after hours and said bring him right in. After a 15 minute drive there they opened the door and took my boy right in and said they would call me. Two hours later they called me and said I could pick him up. When I arrived my groggy boy was ready to go home. Upon inspection his chest was sewn to perfection with about 2 dozen stiches, had a temporary fluid drain installed and left with a bag full of pain killers and anti-biotics and all at a price I didn't wince, squirm and argue about. One day later he is back to his wonderful self again but with very limited movement for the next month.. I am ETERNALLY GRATEFULL for the exceptional treatment by the staff toward myself and especially for the speedy professional emergency medical treatment my boy needed immediately. I DON'T KNOW WHAT I WOULD HAVE DONE WITHOUT THE KINGSTON REGIONAL PET HOSPITAL. We are SO LUCKY to have this pet hospital in our region. I cannot thank them enough for their service as my boy is everything to me. D Nourry

The Kingston Regional Pet Hospital is bad. It was a Saturday night. There was something wrong…read morewith our dog's foot. I phoned the Kingston Regional Pet Hospital right away. The Kingston Regional Pet Hospital told us to wait until Monday and to take our pet to our regular vet. We trusted the Kingston Regional Pet Hospital so we listened to them. We took our pet to a local clinic on Monday. But it turns out that our dog had an infection in her foot. Infections need to be treated right away or they grow and spread. Because the Kingston Regional Pet Hospital had told us to wait two more days before taking our dog to a vet, the infection had been given two more days to grow in our dog's body. The infection had eaten half of our dog's foot by the time she was seen on Monday by a local veterinarian. Our dog was in severe pain. Our dog is now dead. And all we had needed were some antibiotics.

My experience with Thousand Island Veterinary Services has been very pleasant all along. Dr. Monika…read moreand her team have been very professional and caring. I felt that I was always provided with the full spectrum of alternative treatments, and primarily focusing on what is best for my Samoyed. I never felt overcharged for any of their services. I am truly grateful.

Well, I was irate after this mornings visit for regular, annual bloodwork required for my 18 year…read moreold cats diabetic condition, as well as his rabies vaccination. The vet seemed confused as to why I was there. After doing a 'check up' on Lokicat, he asked if I wanted bloodwork done (I was thinking 'How can he not know that's what I'm here for'?). Yes, I need his bloodwork done as I'd received a call from the clinic saying that he required bloodwork prior to the clinic dispensing any more insulin. At the same time, they informed me that Lokicat was due for his rabies vaccine... 'great, lets do that at the same time'. I almost fell on the floor when I received the invoice for $347.83. Upon arriving home, I called the Thousand Islands Animal Hospital in Alexandria Bay, NY (equidistant from my location to Gananoque), and requested a quote for 'complete bloodwork, annual checkup, and rabies vaccination'.I was quoted $165 USD (about $220CDN with 33% exchange rate, or $127.83 less than my visit to Gananoque). I wrote the letter (see below), and returned to the clinic, hand delivered it to Dr. M. Brown, who essentially said 'sorry for the misunderstanding' (at my expense). How anybody can afford to pay 58% higher fees for an inferior service is baffling to me. I called Lokicats former vet in Alexandria Bay - she graciously offered to review Lokis bloodwork from Gan, and to give Loki his annual checkup at the same time my second cat is due for his checkup. I wrote the letter (attached), spoke to the vet, and posted this review because I believe that down the road this clinic will be asking 'Why is our business not growing?'. Poor service, extremely high pricing, and confusion over the reason for appointments is why. That said, the front office staff are always pleasant and very helpful. (While I was waiting to see Dr. Brown, I texted a few friends about the situation. Their response was universal: 'Thats why we take our dog/cat to Kingston/Alex Bay/Brockville'). Wish I had known that prior to subjecting Lokicat to undue stress).

My two senior (11 1/2 yr brother and sister) Shih Tzus love going to see Ilona at Shake a Paw. They…read morego in looking like harry little monsters and come out looking like two well groomed Shih Tzus. Shake a Paw is an owner operated salon. Ilona has multiple years experience with all breeds. She has a clean, well equipped salon and is very reasonably priced. I would recommend anyone to give her a call.

What a great job she did on my 18 month old golden retriever. She cleaned out her old winter…read moreundercoat bathed her, cut her nails and nicely styled her fur. She is one happy girl and I am one happy dog dad.

While I appreciated Kelly's Grooming Parlour offering me an appointment to groom my…read moremini-poodle-mix on short notice, I was disappointed by the result. Having asked for a specific length of cut to cover up my dog´s numerous skin lesions, she ignored my request and gave him her default summer cut. He seems sad after the time spent with her and looks pathetic with all his warts showing. Plus the cut itself is ugly. If I wanted my dog to look like this, I could have done it myself. I'm giving two stars instead of just one because she provided some useful information about one of his lesions. I will not be using this service again.

Our Teacup poodle needed a cut with poms on his crown and his tail on short notice. We called Sue…read moreat Kelly's Grooming and she took him in promptly and done an excellent job with the cut and nails. Excellent personality and professionalism with attention to Finnigan. Thank you! Sue A 5 star for sure