In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

I had such a rough weekend with my little dog passing away in my arms on a Sunday evening and I…read moreknew my cat needed to be euthanized the next day. I had not been to this veterinary clinic before but they were so kind and compassionate. They took my dog for after care as well and gave me nose and paw prints for both pets. I was very pleased with their service. Very professional and thorough in explanation of what was going to happen. I would highly recommend.

Absolutely, the best staff on the planet. Thank you everyone for making every visit special…read more Hazel and Sully

I have been taking my rescue dog to Thousand Islands Animal hospital for the past 12 years and…read morerecently had to put my dog to sleep. Over the years, Dr. Bender has saved my dog on multiple occasions and helped make sure he had the best life possible! Until recently, Dr. Bender has been the sole veterinarian there and works 6 days a week without a break. She is dedicated to what she does and does it well. My dog and I recently meant her new partner Dr. Kelsey and she is great as well! The entire time I have taken my dog there, Dr. Bender, Dr. Kelsey, and their AMAZING vet tech/support staff (shout out to Ashley, Lora, Hannah, Julie, Amber & Chelsea) have answered all my questions (trust me, there were many) and concerns and made sure my dog was seen whenever he needed to. I know he was not their only patient and it had to have been difficult to squeeze him in, but they never made me feel like I was wasting their time. And on one of the worst days of my life, when I had to say goodbye to my beloved pup, they went above and beyond and made sure it was a peaceful, comforting experience. I highly recommend this place!

I called to get an appointment for my dog who has an ear infection that I felt was bad enough to go…read moreto an "animal hospital." The woman who handled my call could literally care less even though I asked if they could see him and that it was an emergency she said "we will not make an appointment without all of his records" then went onto say we don't do emergencies... wow just wow... if the person you first talk to doesn't care my guess is neither does anyone else in this facility... avoid/stay clear of this one!!! I was forced to give them one star... they do not deserve it.

I am very impressed with doctor Robertson and the vet techs with Stella and with all the info on…read moreher condition great job

I brought my dogs here and was upsold on products I did not need (expensive toothbrushes and…read morepaste). Returned months later with a very ill dog and was advised it would take $2,000 to conduct tests. They were nice enough to sell me $350 worth of ineffective medication. My dog soon died and I informed them of this. I was surprised to receive an email from them the following day asking me to review their service. It informed me that my pet's health is their primary concern and concluded by saying something to the effect of "have a nice day and we look forward to seeing you and your pet soon". This appears to be a very cold, disorganized clinic.

They are amazing here. My 2 pugs and my 2 cats have all been there multiple times. They are caring…read moreand patient. Animals were treated well I felt and well looked after. Regular checkups. Teeth pulled. and Spay/neuter. we are from Canada and they charge substantially less even with the exchange rate. I met others in the waiting room who loved the place.

Just wanted to let you know my precious Yorkie Snickers died Friday evening after routine work at…read morethis clinic. I live in Canada currently for work and at the recommendation of my boss I took Snickers to this vet in Ogdensburg, NY Thursday for a routine teeth cleaning. They did blood work before they did the procedure and said everything was "beautiful" so they would proceed with putting him under anesthesia. They did the procedure and released him around 4:30 pm Thursday. They said everything went well and he didn't require any extractions in fact they told me his teeth were in such great shape that whatever I was doing to "keep doing it." They said he would be groggy from the anesthesia but would be back to his normal spunky self in 24-48 hours. His breathing was rapid and he sounded like he was snoring by the time we got home. I stayed home from work Friday to keep an eye on him and even called this vet to ask about his current state and held the phone up to Snickers so they could hear him but the person on the phone said it was normal so I went to my 4:00 pm gym appointment with my trainer. By the time I got back home Snickers was lying down on the bathroom rug, still breathing, but I noticed a little bloody vomit on the carpet. I scooped him up and took him to his primary vet here in Canada within 2 minutes of my house. He vomited what looked like bile on me and died in my arms in the 2 minutes it took to get there I contacted the after hours emergency at this clinic and someone called me back. All I got was a "sorry for your loss" so I made arrangements through the vet in Canada to have him cremated and his ashes returned to me. I spent $286 for what was supposed to be a "routine" dental cleaning....now I had to spend an additional $350 the next day to cremate him. I returned to this vet clinic today (Saturday) to request my money back but all I got was "sorry, no management on site to discuss this with you....come back Monday." Obviously I was extremely upset and very emotional. Snickers was everything to me. He was only 9 years and 5 months old and was in perfect health when we walked in on Thursday....the cleaning was supposed to be routine. They asked me to leave and I refused so they called the Sheriff on me. I am beyond heartbroken. Between May 2017-November 2017 I lost my younger brother, stepfather and uncle. Now not even three weeks after returning to Canada from my home in Virginia where I underwent three major surgeries that Snickers saw me through I have lost my very best friend and I'm supposed to be okay with an answer of "well that's the risk of anesthesia-that's why we have you sign the paperwork" from some doctor at this clinic. This is unacceptable. If his teeth were in such great condition why not just examine him and tell me from the outset the cleaning isn't needed? So if you are reading this review please save yourself the pain and risk of loss and just don't do it. Clearly someone at this clinic does not understand the correct amount of anesthesia to safely administer to a 7 pound Yorkie in excellent health. Oh and if your dog dies after a procedure at their clinic keep in mind they will want the body to do a necropsy to determine cause of death if you are requesting a refund for a routine procedure. The after hours person who called me failed to mention that which is why I chose not to hang on to my dog's dead body for three days and opted to have him cremated as likely any loving pet parent would do. If there was an option to give this clinic ZERO stars I absolutely would. Taking him to this clinic for a "routine" procedure will forever be the biggest regret of my life!

We have a kitty with irritable bowel syndrome who suffers nausea, vomiting and loses her appetite…read moreand stops eating. She has small kidney stones as well. She is sensitive to prescription vet diets but will tolerate a non-prescription urinary tract diet we give her: when she can eat. Our family brought her to several vets who made various efforts to help her, such as a prescription stomach medicine that helps with nausea and stimulates appetite, to no avail. Because, our fur-baby is also sensitive to certain traditional meds and methods. Dr. Cortes immediately pinpointed what Jemima needed, a series of injections to be repeated periodically as needed. Her appetite is terrific afterward, and it has lasted sometimes for 4 months. In addition: this is a human being who loves animals. Animals are his life. He lives, breathes and interacts with them as though they were his own. They are. His knowledge is matched with his keen instincts and skilled decision-making. I highly recommend him, yes, even to people who may have to travel some extra miles to get to him. Well worth the effort.

Very nice e staff doctor very experienced in his craft please bring your pets for the best ofcareread more