I had a very frustrating experience at this DMV location and feel the situation could have been…read moreresolved much earlier if staff had simply taken the time to listen. Months ago I came to this same DMV location to update my address. At that time, a staff member told me that my vehicle registration address could not be updated until my driver's license address was updated. I followed those instructions and later renewed my vehicle registration online. However, my new registration and decals never arrived in the mail. When I came back to the DMV to investigate the issue, a teller initially tried to charge me a replacement fee without actually looking into the underlying problem. After explaining the situation and speaking with a manager, I was told the issue was my fault for not updating my address, even though I had previously tried to resolve this at the same location and followed the instructions given to me by staff. After waiting a significant amount of time and explaining the situation multiple times, another teller finally looked deeper into the system and discovered that two separate DMV customer accounts had been created for me. My driver's license record and my vehicle registration were attached to different profiles, which caused my address update not to apply correctly and likely contributed to the registration not being sent to the correct place. Because of this, I had to spend a long time waiting at the DMV while the issue was investigated and corrected, time that could have been avoided if someone had simply taken the time to listen and check the system earlier. I do appreciate the teller who ultimately identified the duplicate account issue and helped correct it. However, the overall experience was unnecessarily stressful and time-consuming due to poor communication and lack of initial investigation. I hope this feedback helps improve the process so future customers do not have to spend hours resolving an issue that could have been prevented. The woman who made this most difficult was sitting at window number six with long dark hair either Spanish/Indian it is around 2:11 PM on3/11/26. She did not care to hear anything regarding and was very rude/nasty attitude.

Very quick service if you come at 7:45 am and wait until it opens at 8 or go online and make an…read moreappointment. There's two lines for appts and walk-ins. The customer service was quick. I've noticed several people are training and need help with more complex issues like title letter errors.

I went to the Richard Bag Byrd Library Bag Sale at 12-2 PM. I was unfamiliar with the area and made…read morethe wrong turn to the library yet I was able to find the library. The sale was almost over when I got there but I found some good books: an Egyptian illustrated book on hieroglyphics, a blank notebook made in England, and a vintage book on birds. They charged $5 for a bag of books. Not a bad deal. The staff was very helpful and the sale was well organized.

While it looks small outside, they sure do pack a lot of books into this space! Semi-regular book…read moresales are a great way to add to your collection. Kids section is very well-stocked and they have nice story times particularly geared towards the littlest ones. Nice collection of puzzles and toys also in the kids section.

Pharmacy takes several hours to fill a prescription. Hold time on the phone to speak to a pharmacy…read moretechnician is more than an hour.

Fort Belvoir is a nice a clean base. All gates require decals except the front, Tulley Gate. PX and…read moreCommissary located off the main road, Gunston Rd., and PX gas stations within easy access. Landscapers keep the grounds freshly manicured year round and it's never hard to pick out a spot of grass to just sit down and relax on. Base police keep a tight ship so make sure you watch where you park or you'll probably get a ticket, and base tickets aren't cheap. Overall, great post. Can't match a navy or air force base of the same caliber, but hey, it can always try. Five stars for a job well done.

My wife and I went there to get ID cards. Justin was very instrumental in ensuring we got proper…read moreservice. The entire staff were very supportive.

I've been in here a few times in the last 2 years, and I have only had to wait more than 5 mins for…read moreservice ONCE. Hitting the ID card facility around 10 seems to be the best- the early risers are already through, and the procrastinators are waiting until later. They had plenty of staff and we walked right in, got a number and when the girl at the reception desk checked that we had what we needed, we went right to the lady to be served. The lady who gave the ID card was pleasant, thorough and respectful. WE were in and out of the whole process in 5 mins! Things to remember: Bring 2 forms of ID with you!!! Bring a book, but you hopefully won't need it.

I went here to switch my title over on my car. I consulted the DMV website to look up all the…read morenecessary paperwork needed so I would only have to make ONE TRIP because the DMV is infamous for stating "everything you need" online & then stating something completely different or additional in person, resulting in multiple trips, excess time off of work/out of your day, incredible wait times & major frustration! This location is tucked inside the American Legion & is literally a folding table located in their main event room. I thought I walked into the wrong place, as did others behind me, but it's small size was super nice & it was epic to have no line! The person who assisted me was very nice & friendly ~ She's was 5 stars! And the convenience of being able to make an appointment & be seen right away ~ again 5 stars! And being located in close proximity to me ~ another 5 stars! The DMV gets only 1 star because of all the BS involved but it's not this location's fault, it's the way the DMV rolls. I had made an appointment & was confident that I had everything I needed to complete my transaction. Sure enough, I sat down & the lady said I needed another piece of information that was not listed on the website! What does that mean... It means that I could not complete my transaction! It means that I took off time/leave from work and drove somewhere unnecessarily! And it means that I now have to go back & do it all over again! Frustrating to say the least!!! BUT this location itself is 5 stars & I would highly recommend.

If it's not one thing it's another at this location. As someone who mails items, and I'm talking…read moreregular greeting cards, every other month or so I'd say my experience has been smooth only about 20% of the time. Once I was asked what was inside of my greeting card from a nosey perspective, and when I didn't tell her she refused to send it as a card and insisted it was a package. Only for that "package" to arrive to the intended address 4 weeks later. Another time they claimed my card didn't bend enough and therefore couldn't be mailed regularly. As someone who has mailed things for years at many post offices across the country I must say this location has fostered my worst experiences. Literally how are the rules different every other month... for greeting cards. I can't imagine what would occur if I was sending actual packages!

Am I the only one that is tired of being shamed and accosted by beggars? I can't even drop off a…read morepackage at the post office now without someone asking me for my money. If this isn't illegal it should be. This has now happened 3 visits in a row! Rant over! Peace out!

My first library to visit in Alexandria. I went to a book sale here and received my first library…read morecard in Virginia & 5 years. I was amazed at the self checkout and the free hiking kits with state park pass to use for free. Most of the books I looked for were checked out or unavailable. Books were priced at $3 but you could purchase a bag of books for $7 after 2 pm. I found a book I was looking for on Irish nationalism and other books. The staff was very pleasant and helpful in assisting me. I noticed most books were new and in good condition in the library. The library was clean, and the new books displayed were impressive. Finding this library was east to drive to, find, and park at despite the busy traffic in the area. Definitely a library I will visit in the future.

Goodness gracious. Be careful parking here please. I mean this with respect for all, but tight…read morequarters, and many in a hurry. Maybe nearby JC Pennys is having a sale. This is a nice library, and would like to thank the employees. They are courteous and helpful. Much respect to librarians! Kids section is well done. Lots of selection for learning to read. That is a positive. Reference section is alright. Book selection is decent, but I have better luck at larger Fairfax Co libraries. Young people and all, please support your libraries. They benefit the community. This is a good spot once inside!

I purchased a 40ft ladder from USPTO attorney Stephan Willett for $450 cash so that we could hang…read moreChristmas lights on our home. We hired multiple contractors and NONE of them felt safe to use the ladder Stephan sold us. When we made Stephan aware, he told us both that "he is an attorney" (he told us this multiple times) and that we should "paint rusted brackets" and also to "Please text picture of bracket before and after painting!" - we have these records in text format. So his solution for contractors not feeling safe climbing 40ft high to hang Christmas lights on a rusty ladder is to paint over the unsafe parts. It's all in the text message records! I won't be hiring him as my attorney any time in the future...

You will not believe how bad their service is. Their staff is incredibly slow to respond to…read moreanything. If you try calling, the lines are often so congested that it can take hours for a call to finally go through. It's even worse with email; one time I emailed them a question, and they didn't even reply for three months. When they finally did, they actually admitted that they hadn't been checking their emails and were only just then starting to respond to them--it's unbelievably irresponsible for a government body. This slowness extends to everything, especially renewals like for patents or trademarks. It takes them months, or almost a year, just to review the files you upload, only to then tell you they're not sufficient, which kicks off a long, frustrating, back-and-forth process. It's that classic type of bureaucracy, just like the DMV, where they know we need them more than they need us, so they have zero motivation to provide good customer service or improve their painfully slow processes and systems. Their satellite offices are so inaccessible we have to make appointments which may need to be booked weeks if not months or else they dont allow you on the govt property.

Shaun makes the overwhelming process of selling a house as seamless as you could hope for. His…read morethorough knowledge of the market was evident in our first meeting. He put us at ease every step of the way by detailing the process and answering our questions with just the right amount of information. Not to mention he was highly responsive. It was clearly informed decision-making getting us multiple offers that was beyond what we expected to receive. He went above and beyond, making the prep, staging, open house, and then advice on the offers was invaluable. Shaun is the consummate professional and is the top choice when selling a house in Alexandria. You can't ask for better!

I cannot recommend Shaun enough as a realtor. He recently helped us to sell our townhome and…read morepurchase a larger house in preparation of welcoming our third child. From Day 1, he was incredibly responsive, detail oriented and truly cared about what was best for our family, not the quickest deal. He led us step by step through the listing and staging process, handled an open house and eliminated so much stress that can otherwise come from moving. For our home search, he suggested listings, showed up to properties with us and recommended an excellent inspector, electrician, and we closed quickly. It's easy to offer Shaun to anyone in the area looking to buy or sell. We were truly blessed to work with him and should we ever need to move again, he'll be my first call.