Hello, This is my first review on Yelp, please read the…read morewhole review if you can as I put a lot of thought into this. :-) For those TL;DR readers: * 45 minutes total time in the office * - Verifying current info about me * - Initial assessment by nurse/assistant * - 20 minutes with PA Abel-Williams !!! * - Follow up by nurse/assistant with scripts, info and Q&A. * - Blood draw for tests Staff was professional, smiling, looking into your eyes (important for me), making sure your questions were answered completely. I felt like I mattered as a patient and not just a billable account. I will recommend HFMC - Milford office to anyone who is looking for a well run patient focused facility. Long~ish version: (about 3 minutes read) I have been going to Milford Family Practice for over 40 years when my parents arrived in Michigan in 1974 with 4 kids. Dr.'s Booth, Martin and Rosella were the best physicians I had the privilege of knowing growing up in Milford. I didn't realize at that time that a doctor could have such an influence on a person. One of fondest memories was Dr. Booth seeing the family in the local grocery store and asking how my brother's poison ivy was healing. She had seen him 2 weeks prior. She must have seen dozens of other patients, but she remembered and was doing what a doctor does best, looking out for her patients well being. I agree there was a time when the office was not run as efficiently as possible and I also had occasions where I waited more than 1 hour for a scheduled appt. But that was when they were managed by a different organization, and it was around the same time as the reviews from 2016. I did not blame the Dr's I blamed the organizations that previously ran the business. I recently went in for my yearly checkup. I scheduled an early appointment knowing that Dr's & PA's get busy by the end of the day. Since being acquired by Henry Ford Health System I was ready for any delay that may have occurred, just in case. I brought a magazine I had wanted to read, and I was disappointed I didn't get to read the magazine as thoroughly as I wanted to. But that was a good thing. The longest time I waited was to be taken to an exam room, perhaps 5-7 minutes. From there I was not left alone for more than 2 minutes. Between the nurse/assistant doing a pre-eval, to PA Abel-Williams spending more time with me than I expected, to the blood draw, to the review of what I came in for, and did we meet your expectation to answering questions...it was all efficiently run, but not like an assembly line. It felt like they valued my time and me as a person. My last doctor appt was last year almost to the day, for the same reason an annual checkup. PA Abel-Williams was the same person I saw and she remembered me and asked about my kids and wife, and somehow remembered where I worked. (I think she takes really good notes!) Her manner and professionalism was, is, amazing. I felt at ease in the exam room as she explained to me what she was doing and why. Listening to my breathing and my heart function, asking about life style, exercise, eating and drinking, all things you expect and hope for. I have not left an appt with her feeling like she missed something, or wasn't trying her best to care for me. I went in to the appt with high expectations and left having them all met. After the test results came back I received the standard mail with the numbers and ranges, what's normal and what is outside of norms, but also a summary by her of what the numbers meant and why I didn't have to be concerned with the any result outside 'the norm'. She pointed to a question I asked her about the new cardiac risk algorithm used to evaluate risk, and she said my risk factor was fine and complemented me on knowing about the new method risk is assessed. That was a nice personal touch, and I appreciated that. To reiterate: I will recommend HFMC - Milford office to anyone who is looking for a well run patient focused facility. Kevin

Doctors are good but billing is ridiculous. No one to talk and nobody to explain bills.read more

Great Doctors and wonderful staff! Always helping in anyway! Very compassionate with patients and…read morehelpful! Highly recommend!

Having been back recently, I noticed a few new faces, and that I was in and out in about 45…read moreminutes. Not too shabby, given how my past visits have gone.

Patients shouldn't feel like they're being scolded…read more I had questions about my health which another doctor wasn't answering after almost two years of seeing that doctor. I wasn't seeing improvements in my overall health. That doctor referred me to a specialist in October of 2024, & two months later in December the specialist & I saw improvements in my health. We were both very happy about this. About a week later, Dr. McKenna did not make any note of this to me until I brought it up to him for confirmation, but he did chastise me for switching doctors. Yes, if switching doctors after almost two years gets me results, then I will gladly switch doctors. Dr. McKenna didn't behave in a way I would expect or have seen from other doctors. Even when I saw Dr. McKenna previously, he had a completely different way of conducting himself. I do not know if he was having a bad day or if this was a simple conflict between doctor & patient, but if a patient feels uncomfortable around any doctor it is alright to switch doctors.

I'm a disabled, handicap person with bulging discs and a herniated disc in my back. I'm currently…read morein a shelter in Lansing Michigan and they said they were ready for me. So I go and knock on the door a couple times with no answer. And then several other people showed up and they serve them and leave me trying to stand there for almost 50 minutes. I would rather call 911 and go to the ER then ever try them again.

The Recovery Mobile Clinic did a great job with administering covid tests and booster shots to me…read moreand my family. Thanks ladies for all your help.