Had kirklands to do termite inspection prior to purchase of home. They did so at request of realtor in a short time. Once home was purchased called about a month later and requested pest control from them, wanted to set us regular service and regular treatments, 5 months later still no phone call after being told someone would contact me, again a week ago I called they took name and number and told me someone would call, toward end of week, no phone call, again I called they took my name and number and gave a reason that the person assigned to had gone wrong n vacation, but advised the would give it to Wayne , 3 business days later and still no call. Looks like they do not need business and customer service is not a priority, oh wait I'm not their customer because they never called me back. At this point they couldn't pay me to use them. Go elsewhere !!!! read more

I wish i could give a zero out of five, this company has literally been the worst company to work with. Their customer service is atrocious. I signed up in July and no one ever called me so in late august i called, they said they wrote the wrong number down, A clerical problem. That is fine, it happens so i give the right number and had a tech call me. Tech cancelled due to weather, again thats fine, cant help what mother nature does. I get a bill in the mail. I call and speak to a manager and he said tech came out, but i talked to tech and he cancelled. He said he would look into and call me back, he didnt even call me back, he had the tech call and say another clerical issue had happened and he never went out, so we rescheduled again, unfortunately my grandfather got sick and i had to reschedule then he died the following week so i had to reschedule again, then tech was a no show, i text the tech for about 2 weeks, no reply. i called the office and was told i would get a call back, 5 TIMES. got another bill in mail, again tech was a no show but im getting billed, called corp office a 6th time, she said managers are in meeting, They apparently are always having a meeting, but was assured i would get a call back. No call again, i called and spoke with Melinda and she said they arent in a meeting anymore and they have left for the day. ARE YOU SERIOUS!!!!!!!!! read more