A woeful, expensive mistake a company not remotely true to…read moreits word. they claim they passionately want to exceed expectations! Ha! lacklustre design service, like pulling teeth, not one original idea was forthcoming from Stephen. Regretfully we continued to place the order - paid £500 for delivery to a first floor new build after hiring a building approved temporary ladder (on Stephen's instruction) at a cost of £400 and the delivery men refused to walk up it. we paid builders to carry it upstairs and the fitter did the most appalling job of removing the support work inside the carcass by smashing them out with a mallet. He was satisfied with the splintered cabinets and we were not. After much argument they were replaced by another passive-aggressive fitter called Lemi who also did a nasty job. The business owner Mark defiantly refused any face-to-face meeting with us, taunting us to complain as he didn't care, nothing to do with him despite having £23,00 of our money. avoid at all costs. dealing with Schmidt has been a deeply unpleasant experience. Schmidt Kitchens take your money and give a substandard kitchen in return whilst misleading the purchaser by claiming to be a professional outfit. We are out of pocket - the delays in remedying have cost us dear. stay well away We are headed for the small claims court

Both Jai and Mark at Dorking Schmidt have been an incredible source of knowledge, vision and…read moresupport throughout the planning of our kitchen renovation. Unfortunately due to building delays we've started this process with Jai and team nearly 18months ago. However they have been nothing but patient and supportive and eased any worries we had. I would highly recommend the Dorking Schmidt team. They are always on hand for any questions we have had, providing us with a fair assessment of what would be the best suitable appliances for us and Jai in particular always makes time for me when i pop into the branch for a catch up. The time and effort they take into their work, design they provide shows how much pride the team have in the work they deliver. Thanks isn't enough for what Jai, Mark and the team have done for us on our kitchen renovation journey! Definitely pop by and see them before you think about going anywhere else! You can be guaranteed the highest of professional service, authenticity in the advice they provide and a fully trusted team that will ensure to deliver to highest standards and bring to life the kitchen vision of your dreams. It goes without saying that Mark, Jai and team take great care of their customers, provide exemplary service and go above and beyond to really listen to what it is you want. When you are thinking about investing so much into making your dream kitchen these guys are the people which you can fully trust to deliver.

We commissioned Williams Ridout to produce some bespoke storage furniture for us several years ago…read more(when they were still at Kings Cross), and have since recommended them to three of our friends! They are a great bunch of guys who really love what they do, and subsequently the furniture they produce is second to none. Seriously, if you are looking for a bespoke (high-end!!) furniture design and manufacture company look no further.

After seeing some of their work and viewing their website, we contacted Williams Ridout with…read moreregards to building a television and entertainment unit for our front room. They provide a mighty friendly service and are completely professional and thorough from conception through to manufacture. The level of work and craftsmanship is amazing and I shall certainly be using them again, and recommending them to my friends. Thanks guys.

One of Earlsfield's larger furniture stores, the Furniture City showroom offers mostly beds and…read morebedroom units, as well as a few other home furniture items. On request a full catalogue can be seen, so if something is not in store it can be ordered. The staff are friendly and courteous, but beware: even the cheapest options are 'orthopaedic' and 'doctor-approved', so you will need to research exactly what you need in a bed before buying. And the product range is impressive: there are the cheapest options which extend to top-end designer variants. The latest in body-absorbing mattresses and sleek bedroom unit designs litter some parts of the shop floor like a couple of Ferraris in a middle class parking lot. Prices are pretty good as well: check back as there are always specials on the go depending on what piece of furniture you are looking for that day.

I'm a person that likes to support my local businesses. This way, I find I can get good advice,…read morecustomer service and negotiate fare and resonable prices. Well I've found not only considered and excellent knowledgeable advice but honesty also! I was in search of natural filled mattresses and needed 2 to be zipped and linked. The manager IIfan found one of the mattresses not to his standards and had it remade! All throughout he kept me informed and updated on its progress. The mattresses are of a high quality and beautiful made. Thank you IIfan.

I once found a copy of 'Elle Decoration' on the train and asked my friend whether we were too young…read moreto care about the interior of our - rented - flats. Her response? An unequivocal yes. After visiting Heals on Tottenham Court Road, I'm afraid I'll have to agree to disagree. If expensive furnishings are your thing then you needn't look further than Heals. A more upmarket version of both Ikea and Habitat with a slightly different design sensibility and a lovely selection of beauty bits and bobs encompassing products by Korres, a natural beauty brand whose tinted lip balms are gorgeous and Diptyque, whose Fig perfume is to die for. The lighting section is divine, with gems including chandeliers rendered in everything from perspex to lead crystal; some rather lovely floor lamps with pure silk shades in de rigeur jewel-tones; and Tom Dixon's popular copper light shades which seem to grace almost every one of London's gastro pubs.

It has always been a bit tricky to figure out where Habitat ends and where Heals begins seeing as…read morethey often share a similar design strategy. Heals however, is decidedly more expensive and tinted with undeniable glamour. Heals houses designs from some of the biggest names. From Alessi to Phillip Stark this shops contains the finest of the fine. When walking in this shop you will find that everything from the beautiful golden globes, the comfy towel robes, the natural soaps and perfumes, the unconventional lampshades and the gorgeous stylish coffee machines will become an absolute necessity rather than a treat. As a lover of all gadgets, designer objects, storage devices, and glamorous furniture, I find myself wanting to wrap every object in store into a neverending Mary Poppins-style bag and immediately head home to live forever happy with my favourite objects. This store will probably bring out the worse of your materialistic nature, but after seeing these 3 floors of materialistic bliss, trust me it will be worth it.

I recently purchased a sofa and dining table and chairs from Roche Bobois in Wandsworth. I was…read moreimpressed with the service I received in the showroom, there was a baffling range of product/sizes/leathers but it was all explained well and the young lady who looked after me also gave some good advice. One item had been slightly damaged in transit but the delivery guys were apologetic and otherwise excellent. A replacement part was ordered and delivered quickly. RB is quite expensive but the designs are great and build quality is impressive compared to cheaper rivals. Another big factor for me was the peace of mind of the 10 year guarantee. I am a pretty sceptical shopper but from what I was told and experienced I am confident if something develops a fault, even in year 9, it will be put right.

Ooh la la! What a place... this shop is pure glamour from the minute you step inside. The shop is…read morehuge, and there is a dizzying array of gorgeous things to choose from. It is one of my favourite furniture shops in London, and definitely the place to go if you want something special for your home.

I am constantly looking for unique items of furniture for my new place. Taftan is fantastic if you…read morewant to add a bit of personality to your home--there is a definite sense of quirky style in this place. The shop is crowded with loads of items, often stacked on each other, but somehow it doesn't feel overwhelming. Instead you feel like you are searching through found treasures. They carry everything from tables, to ornate chests to tableware and baby gifts. The staff are very helpful, but not pushy at all. I purchased a console table on Saturday afternoon and they delivered it 25 hours later on a Sunday for free! Plus, they have a nice collection of globes. And really, who doesn't love a globe?

Disastrous buying experience from Taftan's Wandsworth Bridge Road branch. Would recommend staying…read moreclear of Taftan and the new brand they said they are launching called 'the old boot company' or something similar. The sofa was bought off shop floor (from the new 'the old boot company' product range apparently) with a small discount given. I inspected the sofa carefully and took pictures before purchase to ensure I was comfortable with the quality. The sofa was mostly fine (i.e. no scuffing / tears and the only marks visible were natural hide marks) but the leather dying needed to be touched up in several areas and the sofa needed to be vacuumed under the seats. The shop keeper agreed to have these things done before delivery but both items were still outsanding upon delivery. Now to the delivery. I was appalled that such an expensive item (£2,100 for a 4 seater sofa) was delivered without plastic / bubble wrap and 2 people walked the sofa up 6 flights of stairs in a London apartment building. They didn't even ask or tell me that delivery would be an issue and cause damage as I could have at that point declined delivery. The sofa was damaged materially during delivery - visible scuffing in many places, broken leg, lots of small scratches / marks and discolouration on one arm, a small tear in leather on the side of the sofa which I think could easily rip open further over time. In any case, no longer the look of a 'new' expensive sofa and a reduced shelf life. Initially Taftan agreed to fix it and make it perfect ("it was a really difficult delivery but we will make sure you end up with a perfect sofa" were their exact words) - nothing of the sort was done. The leg broken during delivery was hammered back in however damage to the leather (which is what I paid so much for) was not fixed. Some 'touching up' was done by the shop keeper himself even though I was told the touching up related to delivery damage and also the touching up initially agreed on purchase would be done by their professional leather 'finisher'. The shop keeper used what appeared to be a black texta / marker pen to paint over problem areas and much of that colour has since evaporated. The leather torn during delivery was not fixed. I asked Taftan that I would like all the damage that was caused during delivery written specifically into my warranty such that for example if the small tear soon becomes a large tear, it is covered etc. They agreed to do this over phone / text messages but I have not received a revised warranty. Taftan has not returned any calls since I started asking for a return / refund due to inadequate resolution of damage caused during delivery. After making me wait for weeks, they have recently sent text messages denying that any damage was done at all. They are now suggesting that the damage was already there when I purchased the sofa and I somehow missed all of it. At the time of buying I was told the product was 'as new' and had only been in the shop for 2 weeks. Taftan by text messages has also threatened to pursue legal action against me if I take any of the steps I told them I planned to take if nothing was done to fix the damage - i.e. write reviews, contact trade services and my credit card company to seek resolution and refund. These are my rights as a consumer.

I can really recommend this place if you are in the market for designer furniture. Neil the guy…read morethat owns this place has an excellent eye and finds some really good pieces. He always knows what is new and if you are after an investment piece of designer furniture he will give you really sound advice. It is not cheap, this isn't your Ikea quality stuff but if you have more of a Habitat or Heals budget he will be able to sort you out. They also have some great rugs, leather sofas and fab knick nacks and table wear etc. A good service and the best price for that level of kit - especially if you are after more than one piece.

We had been planning on buying an Arne Jacobsen Egg chair for some years and Couch Potato company…read moredid us a great deal. We purchased the chair without going to the store and they were very helpful/patient in helping us select the right version for our room. The chair arrived as as scheduled in perfect state - we are really pleased with it and it makes great addition to our lounge.

Ordered Wadenhoe corner sofa at end of January, at a cost of £4,500. Paid 50% upfront. Was told…read morewould take up to 16 weeks. Received email in the first week of April for final 50% as due for delivery within 4 weeks. I chased them at end of April for delivery date. Was told should be by end of May. Chased and chased throughout May, to be told was going to be June, due to delays. Sales staff aren't able to tell me what the delays are though. Then was told that would be July. When I asked to cancel my order as they have totally failed to deliver, was told that there was a 30% restocking fee- £1,436 for absolutely nothing. When I asked for the complaints procedure, I was told they don't have one, as they have never had a complaint. I asked for the directors contact details, which they wouldn't give, he rang off a withheld number, and didn't call me back when requested. they say that they are a small company, but actually have 20 showrooms. I have no faith at all in their 15 year frame guarantee or the stain cover- they can't even get the sofa made! If you are looking for good quality service STAY WELL CLEAR OF SOFAS AND STUFF.

We visited the barn in Fittleworth, West Sussex. Fabulous selection of sofas, helpful but…read moreunobtrusive sales people. They gave great advice. I ended up ordering an armchair I didn't even know I wanted as it was so comfortable. We were really impressed with the value too. We waited just over six weeks for delivery, as advised. The delivery people were polite and efficient, even when they had to remove the doorframe to get our new armchair in. We absolutely adore our new furniture. Thanks Sofas and Stuff!