I am extremely disappointed with the lack of communication, professionalism, and customer service I…read morehave experienced throughout my home renovation project. This company has been working on my home for the past sixteen days, yet no meaningful work has been completed during the last seven days. Today, I contacted my salesman, Jack, who assured me that the workers would arrive after lunch around 1:30 p.m. As of this evening, no one has arrived. I called Jack twice and sent him a text message, but I have received no response. Since I could not get an answer from my salesman, I contacted your office on Florida Street in Memphis. The scheduler transferred me to the fabrication manager, and I explained everything that has occurred. I then asked to speak with the owner or a shareholder and was told they were in Italy. I asked to speak with the next person in charge and was transferred to Jayla (or Jaylen), who referred to herself as a "problem solver." Unfortunately, that description did not match my experience. She told me she would call me back within five minutes, but she never did. During our conversation, she stated that my countertops would be installed tomorrow. I questioned how that could happen when there are currently no cabinets or counters in place to support that installation. I have already paid nearly $11,000 toward this project and still have a remaining balance. Despite making a substantial payment, I have been left without progress, communication, or accountability. This situation is both unfair and highly unprofessional. What concerns me even more is that Jayla (or Jaylen) contacted Jack and apparently told him that I had implied I would not pay the remaining balance. That is completely false. At no point did I say or suggest that I would refuse to pay my balance. My only concern has been the lack of progress, poor communication, and the failure to honor the commitments that have been made to me. Based on my experience, I cannot recommend this company to anyone. I expected honesty, professionalism, and quality customer service, but unfortunately, my experience has been the exact opposite. I hope someone in leadership will take responsibility for these issues and work toward resolving this matter promptly.

Miserable experience with this company…read more After contracting with them to install a new countertop, they decided to cancel the project. They determined that the countertop could not be installed without damaging my existing stone backsplash. And this was after viewing pictures of my existing situation and stone backsplash. The company sent a representative to my house to measure the project. I asked the representative if the project could be done without damaging my existing stone. He said that it would be no problem. After performing the measurement, I was informed that they would not assume the liability for the project. They also charged me $120 for the measuring fee which they refused to refund. Stay away from this company. They are very shady and unprofessional.

From start to finish it was a pleasure!! Started out with just walking into the store, was greeted…read moreby Mr. Tony Jones. Tony listen to are needs and drew up a design that was beautiful. We had our cabinets made by Sole design out of Memphis. They are stunning Hickory cabinets. Matt and David installed the cabinets with perfection right down to a minor Detail. Experts at there job! And SO friendly, clean, reliable and very reasonable price! HIGHLY recommend! You can't go wrong.

Looking for Quality, Custom Kitchen Cabinets? Daniel Wise Designs & Cabinetry is business to call…read more He has been transforming Kitchens for over 20+ years. Check out his website and give him a call!

We are thrilled with our 'new' master closet!!! Before, it was a junked up mess with wire shelving…read morethat only went to 7' high with 3 more square feet wasted between the shelves and the ceiling. Lindsey Folley was a jewel to work with, very professional, and extremely knowledgeable. She thought of things we didn't even consider as well as offered pointers. Ronnie and his team of painters finished their work in time for Paul and Jesus to complete the actual installation. They all showed up on time and worked the entire time to get everything completed in a timely manner. The finished project was well worth more than the cost of the project. We could NOT be more pleased on so many levels. I highly recommend Inspired Closets for all your organization needs whether it be a closet, pantry, or even a garage! Roger and Penny

I am so happy with my new closet! The quality and workmanship is high-end and the entire team was…read moreeasy to work with. Glenna listened to my needs and was very accommodating the many times I changed my mind on the design. They worked with me on the installation date when my bathroom completion was delayed and the installation team was efficient and professional. My interactions with this company were fantastic and I love my new closet.

***Update*** Mr…read more Bell did not complete the work during the cure period. We called another contractor out to get an estimate to finish the project. We found some serious issues with the electrical work he did. He ran unshielded copper wire from a smoke detector in our attic to power the smoke detector in the bonus room. He also did not run a signal wire meaning if the smoke detector goes off in the bonus room it does not alert the rest of the house. The outlets he installed were too close together to pass an inspection. To fix properly we are going to have to tear out the ceiling and have it re-ran. He also installed a two pole switch at the top of the stairs but a 3 pole at the bottom. The top switch will not control the light in the hall without the other switch being on. He used a plastic cap to install the ceiling fan which was not strong enough to support it. This has to be replaced. The ceiling damage his team caused has also not been repaired. Cracks are forming floor to ceiling in the drywall all through the bonus room. We contact the BBB. Mr Bell has not responded to them. We contacted the Arkansas Licensing board and received a letter stating he is not licensed to do a project of this size in Arkansas. He is not responding to request and has taken his website down. I'm sure he is going to open up under a new name. BEWARE I WOULD NOT HIRE HIM TO FIX A PLANK ON A FENCE MUCH LESS A HOME RENOVATION PROJECT!!! ***Update*** Mr. Bell returned on 8/14/2025 and has made great progress on the repairs. The cure period has expired as of 08/25/2025. We are giving Mr. Bell a 4 day extension to correct the issues. At the end of the cure period we will update the post and photos of the project. ***Original*** On 05/17/2025 we signed a contract with William Bell of RAC to complete a bonus room in our attic. During our conversation he stated he had 1 job left and it would take 5-6 weeks to complete. From then until now 08/11/2025 he has cancelled work 28 times and only shown 27 times with many of those days being less than 5 hours. We have asked for timelines several times. He sets them then does not attempt to honor them. One was set for 7/10/2025 another for 8/4/2025. He has damaged our ceiling in our kitchen and entry area, has serious delays to the project and major quality issues. We have paid him 90% of the project so far. At one point he asked for 99% of the total payment while having serious quality and timeline issues. We presented him with a Formal Notice of Deficiencies and Demand for Correction today 8/11/2025. In it outlined that we wanted the damage to our ceiling fixed, uneven surfaces, bumps and dips corrected, visible seams, tape lines, and screws corrected, cracks and improperly finished joints corrected, and correct the irregular joint seams. In this document we were giving him a 10 business day cure period to correct. He refused to acknowledge receipt, packed his tools and left.

RAC Services LLC did an excellent job on my home's repairs. They are well-priced, on time,…read morecommunicate appropriately and kept me updated on their daily progress. Looking forward to having them part of my next project. Great work ethic! Thank you RAC Services! I appreciate your quick response to my home's needs!