If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.

We love Vancouver Downtown Pet Hospital. The care team is very caring, attentive, helpful and…read moreresourceful. My senior dog was not doing so great with the care he was receiving and since we followed the suggestions out of our own hesitations from a bad experience prior around Librela and slowly swapped my senior dog to gentler natural arthritis medication and got him on kidney medication my senior who was in pain monthly is at greater peace and in much less pain now. He has really improved and we are so grateful. In addition to this, my puppy gets great care and both Puppy and Senior got great treatment for some severe stomach bugs recently even when medication was scarce, we are so grateful about how Vancouver Downtown Pet Hospital ensures our dogs all get great care and the most natural supportive effective care possible for their individual needs as though Soda and Nono Bean were members of their own families.

This is the letter I recently sent Dr Namazi. After his eventual reply he reputed everything. I…read moreunderstand. But let's for arguments sake say that he DID inform me of Paco having Kidney Disease two years ago, why is it only now that he would tell me off it, express satisfaction that his disease was up points from two years ago and only now suggest it was time that Paco be put on a low sodium, low phosphorus diet? And if Steroid use was a potentially excellent way to improve blood health in my pet but of limited use, would you keep said pet on said steroids daily for over two years? At the end of the day, we must all make decisions for our family's health based on the facts as we know them. I only suggest that as part of our family we familiarize our pets health as well as our own through the use of AI. I used ChatGPT but any are better than none. Good luck and good (better) health to your loved pet. and because I stand firmly behind what I write I am allowing publication of my phone number. Thank you. Jennifer Leigh 604-763-6671 Dr Namazi, I honestly can't tell you at this time whether I am more flabbergasted than outraged at your total lack of professional standards in the treatment of my dog Paco. As I mentioned to you earlier, I had checked ChatGPTfor his current blood results. After requesting the results from the blood work done in November of 2023 and having ChatGPT analyze that report and compare it to the 2025 report. I am stupefied at your lack of disclosure of the oh,so many issues that Paco exhibited in the earlier report. I am just exceedingly grateful but I must have been doing something right for his kidneys to be in better shape while very ill in this recent blood work. First of all, when he was Ill in 2023 you FAILED to disclose this kidney disease. Not one word. Only now, with this second recent blood work are you telling me that I should put him on a low phosphorus, low sodium diet. And that I should use a product that will prevent him from absorbing phosphorus. This TWO years after the fact that he was worse than he is now. As an animal caregiver I simply cannot wrap my head around such an egregious omission. Then, let's talk about his anemia. When the blood work was done in 2023 what you told me was that the test indicated that his blood was thin and that he had a high white platelet count . Absolutely no mention was made of the word, anemia. I know this because I was dying of severe iron deficient anemia, bleeding internally for 3 years. They didn't know where or why. three years of weekly blood testing, 14 blood transfusions, 7 iron transfusions and surgery. I mention this simply to support the fact that had you even whispered that word in my ear it would have triggered me. We both know that we would have been talking treatment far beyond. giving him some prednisone. A treatment that only now, after two years of it you own up to the fact that it doesn't work very long. Or that long term use can be harmful to the animal. Even though in one of our more recent discussions you told me that you don't believe in giving an animal more medication than is necessary you decided to keep on this medication for what is now over 2 years? For the sake of argument when Paco had this blood test he was clearly very ill, possibly fatally ill. I can understand why you may have thought that mentioning his anemia was nor relevant to the moment. But what about after? When he was recovered? Getting back to the anemia. Lets for the sake of argument say that at the time of November 2023 blood test when Paco was so very ill, possibly fatally, that bringing up any other issues would have been irrelevant. What about after he recovered I then looked up the blood work from December 2022 that was done by Yaletown Veterinary Hospital. The anemia was there even then. It is no wonder they suggested the Chinese herb that helps blood clot. In case his tumour would start to seep. Even the they knew but didn't tell me. But I bought that blood work to you and you never t told me about it even back then. Kidney disease . Now, you think Paco needs to be on a low phosphorus, low sodium diet. Now, now you think he should be on medication to help him not absorb phosphorus. Now, you tell me that his kidney disease is proving IN SPITE of the fact that you never told me that he had kidney disease in the first place. By all that is sensible every other bet I have spoken to confirms that says this program should have been started 2 years ago. At this moment in time I have neither the time nor the inclination to go over all the other revealing information from the results of these three blood tests. What I have gleaned from it that I will point out to you is that you have placed my dog at considerable risk over the last 2 years and even now.For the rest of the review please email jinqx@yahoo.com.MORE IMPORTANTLY, have all tests read by AI. Save ut pet

I took my dog in for a routine wellness exam and was completely caught off guard when Dr. Wallace…read morediscovered a large tumor growing in my dog's abdomen. Dr. Wallace has a very calming demeanour and a great bedside manner. She leapt to action, explained all the possibilities, and got me set up for a surgery referral immediately. I was in/out of the office efficiently without prolonged wait times (so common at other vets). The reception staff was also genuinely sympathetic. Theresa even reached out and offered a little supportive squeeze to my hand as I was settling up my bill. This caught me by surprise -- but this subtle gesture of kindness meant a great deal to me in that moment of craziness after having learned such bad news. This was actually my first visit to Granville Island Vet Hospital and I wish I had started coming to this practice sooner. Thank you for being so kind and we will continue coming here (God willing).

I brought my dog in for what I expected to be a simple annual vaccination (around $30-40)…read more During the visit, my dog was taken to another room and additional procedures were performed without clearly explaining the costs in advance. I was later presented with a bill of $377, including exam and blood work that I did not explicitly agree to. I was also given an estimate of up to $1600 for a routine neuter procedure, with multiple add-ons included. While the staff were polite, I found the pricing and communication unclear and overwhelming. I strongly recommend asking for a full estimate before agreeing to any procedures.

There were multiple issues with this clinic, and we stopped going there around 2022-2023:…read more 1. Assumptions about language needs: Dr. Grubac, without ever speaking to us before, asked the vet tech if we needed a translator. 2. Inconsistent diagnoses from Doctors at this clinic. Dr Radnic said our dog is skinny, we need to feel him more. Dr Grubac on the other hand said our dog is too chubby we need to cut down on his food. We went to another clinic for 2nd opinion: The dr. Is very familiar with our dog's breed and assured us his weight is perfect and healthy. 3. Money grab. Our dog vomited three times over two weeks. Based on a single blood test, Dr. Grubac said our dog needed special prescribed food, which had to be purchased from their clinic. 2nd opinion from another clinic: At another clinic, we were told that one blood test alone is insufficient to confirm pancreatitis. A physical exam was conducted, and we were advised to monitor him. Our dog recovered without further issues. 4. Rash diagnosis without examining the dog. Our dog had a deep cut around his dew claw from his weekly hike with his mountain dog crew. ItConcerned, we called Kingsway Vet. Over the phone, the vet tech suggested that the dew claw might need to be amputated without even seeing the dog. Outcome: We went to another emergency clinic, where the vet provided ointment and a bandage. The wound didn't even require stitches. I would never come back to this clinic and would not recommend anyone to.

I have been taking my pug to this clinic for years after having terrible experiences at other…read moreclinics. Ruby the potato is always extremely nervous with new people and new places in general, but the staff at this clinic got her comfy and cared for on the first visit, so every time I bring her, she's happy to walk in on her own and stand on the exam table without too much panic. They always touch my heart with the care they give my sensitive little bb, I always leave feeling that both of us are calmed and cared for. Every visit they are very clear about estimated costs, they always prepare me for what the high end might be, and never add on unnecessary stuff, if anything is optional, I always feel that it is clearly explained so I can make the best choice for Rubys health and my wallet. All of the staff are always so wonderful and helpful, and clearly care about all of their patients. I've never had anything close to a bad experience with them. I have brought her for a wide variety of reasons, from regular vaccinations and checkups, to dental work with anaesthesia and everytime it's smooth and we leave better. This clinic is great!

This is your standard veterinary hospital with nice front office staff. Dr. Dodds was our cat's…read morevet. He was very nice, attentive, and gentle with our cat. He was very reasonable with our concerns. We left feeling well supported and taken care of. The service was very quick, but that's okay because he helped our cat with her UTI. Our only point of criticism is that we were not informed about the dosages for the antibiotics. Just to be given twice a day. The bill came to $507, which is standard in the Vancouver area. The big ticket item was the urinalysis, which is necessary to see if it is more than a UTI. I would recommend this place. We really liked Dr. Dodds.

I have been attending Kerrisdale vet for over 10 years with two different dogs. My elderly dog died…read morelast year after receiving excellent vet service and I was very grateful for the compassionate care at that difficult time. The staff is consistently kind and considerate. My vet is Dr Craven but I have seen both other vets on occasion and have been very happy with each of them. I now have a small puppy and again am confident in the care she is receiving. I do highly recommend this clinic and parking is usually easy which is a bonus!

1st time, they vaccinated my 3 months old dog without getting the records from the previous vet, so…read moreI emailed them about it, and they wanted me to bring Onix back for another shot. I did today. They took him from me, and when he was at the back I Heard him scream real bad. I opened the door, and she was holding him, saying he was ok. Did, you drop my dog??? Last time he got a shoot he didn't even flinch. I was there he was all playfully. He wasn't ok. I should never let him go without me. Now, every time I touch his leg or side to pick him up, he screams. Wtf did you do to my baby dog.? Don't take your puppy to this place.

My husband and I left our prior vet after continued extremely poor communication and an obvious…read morepush for financial gain. When we became worried about the oral odour of our older kitty (and a followup on her butt) I made an exam appointment. The exam fee was higher than the prior place but worth every penny with the clear and detailed approach they have. Clear options were given with no perceived push for services of higher cost (unlike the old place) and further clarity given with regards to kitty's butt issue. The doctor showed how to release the butt glands ourselves and recommended considering cat tooth brushing at this time over sedation cat dentistry - but also clearly why. We felt heard and our pet received upper level care. We are so appreciative.

Woke up one day and realized my cat, Muffin had eaten pollen from a lily. I panicked and did my…read moreresearch calling 4 different vets. They were all packed on a Thursday at noon. All of them had informed me since it is quite toxic to cats, to send her to the ER. We rushed. The staff in the Animal Emergency were patient with us!! It was hard being away from our little Muffin, but they kept us up to date with all the calls and the update photos of her admission into the ER. Home didn't feel like home without our little Muffin. We were so sad and home felt empty. Thank you to the staff for getting our Muffin back to her healthy and happy state!! We are more than happy to have her back home and feeling herself!

I am extremely disappointed with my overall experience at this hospital…read more First, I want to make it clear that this review is not directed at the doctors or medical team. They did everything they could to save my dog, and I am truly grateful for their efforts. The two staff members who assisted the doctor when we said goodbye to her, as well as the receptionist who helped me when I picked up her ashes, were also very kind and compassionate. Unfortunately, my experience with most of the front desk staff was completely different. One receptionist in particular was consistently cold and impatient. Whenever I tried to ask about my critically ill dog, she made me feel as though I was bothering her. Some of the front desk staff honestly gave me the impression that they hated their jobs and simply did not want to deal with clients. After my dog passed away, I called to arrange the pickup of her ashes. The person who answered was again extremely cold. At the end of the call, I said "thank you," and she simply hung up without any response. We spent over $12,000 at this hospital trying to save our dog, and in the end, we still lost her. The prices here are already extremely high, which I could have somewhat accepted if the overall service had at least been professional, respectful, and compassionate. Instead, while our family was going through one of the most painful moments imaginable, we were repeatedly made to feel uncomfortable simply for asking questions about our dying dog. I understand that working in an emergency veterinary hospital is stressful, but that is not an excuse to treat grieving families with coldness and impatience. When people are paying thousands of dollars while desperately trying to save a beloved family member, basic respect, patience, and compassion should be the absolute minimum. I also looked through many of the reviews for this hospital and noticed that I am clearly not the only person who has complained about the attitude of the staff. If the same issue continues to appear in customer reviews, management should seriously reflect on why this keeps happening and why more is not being done to improve staff professionalism and customer service. Ignoring repeated complaints like this will only drive more clients away. Again, I am genuinely grateful to the doctors and the few staff members who treated us with kindness. But based on my overall experience with the front desk, I am deeply disappointed with this hospital and absolutely would not recommend it to anyone.

This vet is, without a doubt, one if the most caring and considerate places to take your pet. My…read moregratitude and appreciation for the work they do here is endless. I have gone as far as North Vancouver in search of Doctors that aren't practicing ' corporate veterinary services ' The corporate model is based on the color of your credit card with very little focus on your animal. Its about up selling and promoting food products that offer the clinics 'incentives' One of those incentive food products put my dog into emergency. The vet suggested the change ( which was not necessary except to pad his wallet ) and after spending over $1000 I went back to my regular food. So I have searched for those people who actually put the animal in first position. Who will take a measured and considered approach to the situation at hand. Its not about checking off the boxes to get the most dollars per visit. Its about the health and well being of your pet and best friend. At the Point Grey Veterinarian clinic, I felt both comfortable and confident with the treatment received here. They extended their hearts to me in times of concern for my dogs. Finally, I have found the holy grail for my pet care.

We are thrilled with the care and attention Point Grey Veterinary Hospital has for its little…read morepatients and their guardians. Their passion for their love of animals is evident as soon as one walks in the door. My dear little kitten was completely different compared to the other clinic we visited. She was calm and actually purred soon after meeting her dr. My only con is that the consulting room was a bit dirty. My kitten found two "fur bunnies" while discovering her consulting room.

Great visit. Pre visit questions were helpful to ensure my dog continues enjoying to visit vets…read more Waiting area was bright and airy and clean. Benches vs chairs so your dog can sit with you. Vet spent the time needed to understand any concerns or answer questions. And they took lots of notes so they know what's going on with your pet. Easy to find. We took Lyft. And I don't know why people are saying outrageous priced. My vet checkup was about $230 or $260 something like that. Similar to another clinic that's 1 mile from my house but I opted for a new clinic and I found the price to be similar but this place is way more modern and larger. *** vets salary isn't cheap guys. Nor is rent. Or updated equipment. And maintaining cleaning of clinic. If anyone sits down and crunches numbers then they would understand why vets are expensive. PETS ARE LUXURY... for if you have excess cash and want to spend it on non essentials. Like. Having a pet. "CAN'T AFFORD THE VET DON'T GET THE PET". You should expect $1000 in vet bills annually as a comfortable cushion on funds set aside. That's about $100/month put away just for your pet for emergencies.

On December 26, 2025 I brought my 12-year-old English bulldog to Burrard Animal Hospital after her…read morefirst episode of cluster seizures. The tone was set right away. I was met with indifference at reception, and shortly after, I witnessed a doctor deliver distressing news about another family's pet in a blunt and incompassionate way in the public waiting area rather than in a private treatment room. That same tone carried directly into my own interaction with Dr. Paulette Stewart. Dr. Stewart presented a broad $2000 estimate and approach that effectively tested "everything" to rule out non-neurological causes. What I needed, and repeatedly asked for, was discernment and clear medical reasoning: which tests were truly indicated based on her specific case, history and symptoms, what each test was actually assessing, and what the realistic likelihood was that certain systems were relevant to seizures. After the initial consult, Dr. Stewart routinely sent other staff members back in to respond to my questions. These were staff members who were not equipped to answer medically informed questions about testing or seizure medications and who could not explain the rationale beyond reiterating the full testing panel. When I asked to speak directly with the doctor so we could make informed decisions, Dr. Stewart told me I had "upset her staff." During a medication explanation, Dr. Stewart advised that a medication was "so your dog doesn't become a vegetable." That language was deeply inappropriate and blatantly tone-deaf during a scary and emotional medical crisis. I also had to push to have preventative seizure medication prescribed and was told I was receiving it "as a favour" because I was being "difficult." For sudden-onset cluster seizures, preventative anticonvulsant therapy is standard interim care, not a favour. Framing it as a favour was both unprofessional and inconsistent with responsible emergency veterinary practice. This experience raises serious concerns about the clinic's ability to provide trauma-informed, compassionate emergency care. People need and deserve compassionate, respectful communication when their animals are experiencing medical emergencies. I left feeling unsettled and deeply concerned about the quality of care being delivered when families are most vulnerable. While this was sadly not my first negative experience at Burrard Animal Hospital, it will be my last.

Understaffed. No one ever answers the phone. Called multiple times to book an appt., to ask…read morequestions, to contact staff regarding an appt. I'm on hold for 40 min then phone cuts out. dropped off my cat for spay, was quoted $315 the beginning of Sept. dropped her off 1st week of Oct and now its $334. It says helps people of low income but its more expensive then some vet clinics around town.

A great helping place, helps low income people. Has great staff, willing to help with anything you…read moreneed. Great prices also.