Jennie was very hands on and really supportive. She took a great amount of v work and care to keep…read moremy wife and I up to date and reach out to us with updates. She's a great realtor! Definetly recommend using her if you're looking for a home.

Jennie is a fantastic realtor and an even better guide for anyone relocating to Carmel. I found her…read morethrough Yelp while searching for a realtor to help with our move from California, and from our first conversation, I felt immediately at ease. Our move was a bit more complex, as we needed to find a home not just for our family, but also for a family member moving with us, each with their own set of needs. During a weekend visit, Jennie essentially became my personal guide to the Carmel and Fishers area, taking the time to tour homes, walk me through different neighborhoods, and help us weigh our options. She truly listened to our criteria and went above and beyond to find options that fit our unique situation. With Jennie's help, we found the perfect homes for both our family and our family member. She supported us throughout the entire process, from virtual open houses to navigating escrow, and even continued to be a resource afterward, connecting us with contractors, plumbers, and painters as we settled in. Jennie genuinely cares about her clients, takes pride in her work, and sets high standards on their behalf. Over these past few months, she's become not just a trusted real estate partner, but a friend I still reach out to as we make Carmel our home.

I met Harvey and his team about 4 years ago, going through a very difficult time with investment…read moreproperties with a partner that basically walked away from the deal. Being out of state and working very long hours, my options were limited. Harvey was kind enough to call me back despite a very long day on his part. He was extremely knowledgeable about each of the properties, and gave me a rundown of what to expect. He was spot on. What made the working experience over the top was him and his team were extremely communicative and followed up with each tenant without me having to ask them. Just unbelievable service and commitment!

Harvey is a complete scam artist. As a landlord I have 1st hand experience, he did exactly nothing…read more that he promised for over 3 months and then takes my deposit money and will not refund it- yet he's done exactly nothing I highly recommend to Find another provider - you'll thank me later. T

HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

The best realtee in lndianapolis area! Responsible and very organized and trouble free!read more

First of all, a successful sale at a price that was what we wanted. The personal service, support…read moreand dedication provided by Reid Properties was excellent right through the sale process. We had numerous viewings, regular updates and a very good online presentation of the house. The guidance offered by Reid Properties once the sale was underway was also first rate, with great contacts and knowledge of quality contractors to address the issues that came up in our inspection. We would absolutely recommend Reid Properties to manage your Real Estate needs.

Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

They never listen to complaints or do anything for tenants. We needed help with a unit breaking…read moreterms and they haven't helped in almost a year.

Easy 5-star here, I've had 2 previous managers who lacked quality service, including months without…read morecollecting and notifying me the tenant was not paying rent! I made the right choice moving to A Step Ahead Management, not only did they get the non-paying tenant out, but they fully renovated my home, and rented it out in 1 day--unbelievable quality, speed and responsiveness.

Tom Galovic is the absolute best in the business. My husband and I were initially looking to lease,…read morebut ended up shopping the Indy market to own in the downtown area. Tom was flexible and worked hard to accommodate our ever-changing plans. We were in Texas the majority of the time, but he always kept us updated and on track. When we came to Indy, we had only 5 days from the time we found the home we wanted to put an offer in for to the time we were flying back to Texas, and Tom was able to start the negotiating process as well as set up a home inspection before we left. He and his team worked around our tight schedule, always making sure someone was available to show us properties or be there with us for the home inspection. He was constantly in contact with our lenders and with us, making sure that our loan was going through smoothly. When we found out Wells Fargo couldn't do the loan 1 week before we were scheduled to close, (loooooonnnng story, nothing to do with Tom of Indy Plus Realty Group or even WF, really just the huge careless mistake of one particular loan officer), Tom tried his hardest to accommodate us as we had already scheduled movers, trucks, etc. in order to drive up from Texas and move in on the original date. He went so far as to try to bargain with the sellers for us to move in prior to the closing date and even offered to pay for storage for our stuff if it didn't work out. He was always easy to reach, prompt at returning phone calls, emails or texts. He fought for us even at closing, making sure every one of our concerns was addressed by the sellers. Tom is incredibly knowledgeable about the Indy area, particularly with the downtown area. He has lots of experience with working with IU physicians and employees. Indy Plus Realty Group has a great program for first time physician home owners where they give you back a percentage of their realtor fees. He has great working relationships with lenders, home inspectors, etc. and the people he recommended were all really wonderful as well. Tom and his team are the kind of people that you want to work with; they're professional, honest and diligent. You will not regret working with this group. They are, hands-down, the best.

Dr. Tom takes a very personalized approach. He helps you find the very best property for you.read more

working with Edwin is such a great experience, i have properties in few cities and this is by far…read morethe best management company I've work with. Communication is fast and honest, stuff get done quickly and it feels like he always take excellent care of the properties he manages, im currently selling some properties in another city where management companies are hell and im going to invest more in the IN area mostly because it feels i have a great management company i can rely on out there.

My house is reading 99 degrees and I can't even get a damn call back. I pray God send me a way out…read moreof this hell hole. 9444 English Oak dr I hate this company

CMS support for association issues is very much non existent for their Steeplechase community…read more Barrie has been contacted, along with owner Lesley, on issues of maintenance of trees interfering with sidewalk usage and storing of trash and recycle container outside of residences. Barrie and I have had one-on-one discussion where these items have been directly identified. She stated they would be addresses. I followed up with request for status of these issues, their reply was the do not feel required to identify this information. 3 months later, there has been no corrective action, I assume that there was no action taken on their part. These issues have been the subject of discussion for 2 years with no results. Not sure what your association is looking for, but if for anything other than paying bills, look elsewhere.

I had a very unfortunate experience with them. I own a rental property in Indy that is in an HOA…read more This HOA is managed by CMS. I bought the house about 18 months ago. On the HUD closing statement there was a line item where the HOA gets a year of dues (no biggie). There was also a CMS "account set-up fee" to CMS directly (ok, I should've seen this nonsense). There was also a "transfer fee" to CMS directly (I also should have seen this). Basically at purchase of rental, I prepaid a year of HOA and promptly forgot about the HOA. Post close, I didn't receive any welcome letter or invitation to setup auto pay. Then about 4 weeks ago I received a letter saying we were 5 months behind on HOA fees and that we're being charged penalties monthly (annoying but ok). I go on vacation for 3 weeks and get back to find a "we're going to file a lien on your property if you don't get current" letter from CMS. Of course, I write to them and instruct my property manager to cut them a check for the HOA fees (not penalties). I ask politely if they could waive the fees because I had forgotten about the HOA but also I hadn't receive any welcome notice or any letters up until 4 weeks ago. My expectations were that they would respond like any normal company (Amazon, Nordstroms, Safeway etc). I figured we'd part as friends (I was wrong). However their stance was "you're wrong, we're right - you need to pay the penalties in full" - Now we're not talking about alot of money here but it's just an upside down customer service model. In fact its completely backwards. So if you want to deal with a company that will always put themselves before the customer, then I'd recommend Community Management Services. If you like to deal with companies that put the customer first - I wouldn't touch this company with a 10 foot pole. If you're an HOA looking for a manager who provides exceptional service, this isn't the one.