Cody has been a blessing to this Solana community. I have lived here through the transition of…read moreownership and experienced a lot. I may have met Cody through a complaint originally but 2 weeks later I find myself very happy with the assurances and understanding he has provided. I think the next couple years will come with massive improvements after meeting this individual. I hope that everything goes as planned here and I find myself up signing on again next year but for now I am a happy resident in 2025.

PSA - finally on day 25 of my AC not working Management finally called an outside contractor to…read morecome investigate and fix the problem. But of course the soonest they can be onsite is after the weekend. So I will be at least 28 days with no air conditioning in the months of June and July with temperatures often in the high 80s to 90s. The problem is some how related to the electrical system because when the on-site maintenance staff was attempting a repair, the electrical breaker box was throwing sparks. This was last week and early this week. Needless to say I have been unable to stay in my apartment for most of the past 28 day due to extreme temperatures inside or the threat of fire. Not once was I offered a rent credit despite specifically asking. The communication with the management staff is pathetic and when there is a discussion it is a complete run around with few good answers. I have also called Brookside Properties, the property owner, and have not had a return call. Unfortunately I have heard from neighbors and others working at Solana that several others are experiencing similar AC failures throughout the complex. Indiana law requires a landlord to repair air conditioning within a "reasonable" amount of time. I believe 28 days to be unreasonable and will be contacting the local oversight agencies to determine next steps.

HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

Tom Galovic is the absolute best in the business. My husband and I were initially looking to lease,…read morebut ended up shopping the Indy market to own in the downtown area. Tom was flexible and worked hard to accommodate our ever-changing plans. We were in Texas the majority of the time, but he always kept us updated and on track. When we came to Indy, we had only 5 days from the time we found the home we wanted to put an offer in for to the time we were flying back to Texas, and Tom was able to start the negotiating process as well as set up a home inspection before we left. He and his team worked around our tight schedule, always making sure someone was available to show us properties or be there with us for the home inspection. He was constantly in contact with our lenders and with us, making sure that our loan was going through smoothly. When we found out Wells Fargo couldn't do the loan 1 week before we were scheduled to close, (loooooonnnng story, nothing to do with Tom of Indy Plus Realty Group or even WF, really just the huge careless mistake of one particular loan officer), Tom tried his hardest to accommodate us as we had already scheduled movers, trucks, etc. in order to drive up from Texas and move in on the original date. He went so far as to try to bargain with the sellers for us to move in prior to the closing date and even offered to pay for storage for our stuff if it didn't work out. He was always easy to reach, prompt at returning phone calls, emails or texts. He fought for us even at closing, making sure every one of our concerns was addressed by the sellers. Tom is incredibly knowledgeable about the Indy area, particularly with the downtown area. He has lots of experience with working with IU physicians and employees. Indy Plus Realty Group has a great program for first time physician home owners where they give you back a percentage of their realtor fees. He has great working relationships with lenders, home inspectors, etc. and the people he recommended were all really wonderful as well. Tom and his team are the kind of people that you want to work with; they're professional, honest and diligent. You will not regret working with this group. They are, hands-down, the best.

Dr. Tom takes a very personalized approach. He helps you find the very best property for you.read more

working with Edwin is such a great experience, i have properties in few cities and this is by far…read morethe best management company I've work with. Communication is fast and honest, stuff get done quickly and it feels like he always take excellent care of the properties he manages, im currently selling some properties in another city where management companies are hell and im going to invest more in the IN area mostly because it feels i have a great management company i can rely on out there.

My house is reading 99 degrees and I can't even get a damn call back. I pray God send me a way out…read moreof this hell hole. 9444 English Oak dr I hate this company

Great service for helping find home. Has great knowledge of the housing market and he's got his own…read morehouses that he has built and managed, so knowing all aspects of the business A-Z is a great help. Would recommend to anyone wanting to buy a new construction or home in the Indy area.

Jason have been very patient with me and my husband! He explained us every detail we need to know…read morebefore to buy a house, he never hesitate to show us few houses during almost 2 month and wait for our last decision. We are very happy that Jason helped us to find our NEW and FIRST Home! We really appreciate his help and highly recommend him.

Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

Donna Tripp is our community's representative and she continually goes above and beyond the call of…read moreduty for us. Our community is in such good hands with her....I'd give her TEN stars if I could!

not very interested in fixing issues with our community. Amberly Crossing they say they will but…read morenever do

Jennie was very hands on and really supportive. She took a great amount of v work and care to keep…read moremy wife and I up to date and reach out to us with updates. She's a great realtor! Definetly recommend using her if you're looking for a home.

Jennie is a fantastic realtor and an even better guide for anyone relocating to Carmel. I found her…read morethrough Yelp while searching for a realtor to help with our move from California, and from our first conversation, I felt immediately at ease. Our move was a bit more complex, as we needed to find a home not just for our family, but also for a family member moving with us, each with their own set of needs. During a weekend visit, Jennie essentially became my personal guide to the Carmel and Fishers area, taking the time to tour homes, walk me through different neighborhoods, and help us weigh our options. She truly listened to our criteria and went above and beyond to find options that fit our unique situation. With Jennie's help, we found the perfect homes for both our family and our family member. She supported us throughout the entire process, from virtual open houses to navigating escrow, and even continued to be a resource afterward, connecting us with contractors, plumbers, and painters as we settled in. Jennie genuinely cares about her clients, takes pride in her work, and sets high standards on their behalf. Over these past few months, she's become not just a trusted real estate partner, but a friend I still reach out to as we make Carmel our home.

They never listen to complaints or do anything for tenants. We needed help with a unit breaking…read moreterms and they haven't helped in almost a year.

Easy 5-star here, I've had 2 previous managers who lacked quality service, including months without…read morecollecting and notifying me the tenant was not paying rent! I made the right choice moving to A Step Ahead Management, not only did they get the non-paying tenant out, but they fully renovated my home, and rented it out in 1 day--unbelievable quality, speed and responsiveness.

Terrible experience with "optional" lease feature that you can't "opt out of" until you sign their…read moreterms of service so they can sell your data. Terrible all around and not flexible in the least 0/10 do not reccomend.

This property management company is totally unprofessional and clearly does not care about its…read moretenants, hence the reason for all the bad reviews. They don't address issues they don't return phone calls and the people they have working in the office are BEYOND unprofessional especially at Braeburn Village! They keep going through people and each go round the people are more and more unprofessional and unwilling to do their JOB