I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

Disclaimer - we did not get shades/window treatments from here. This review is for my experience in…read morevisiting The Shade Store and getting an estimate. Jessica was wonderful to work with and I was impressed enough with the experience that I wanted to share. I had a general idea of what we needed, and Jessica was very helpful in discussing options and making recommendations on a walk-in. They have a beautiful store and many options. I was sent home with several samples beautifully packaged and a "homework" assignment to get some rough measurements of my windows so that she could give a ballpark estimate. Probably within an hour of me sending over measurements, she had responded with a visual and intuitive quote for all in pricing including product and measure/install services. They have great warranties here and I had a 20% off promotion (on product and install) for after a move. The estimate was actually lower than (competitive with) other local window treatment specialty stores in Ann Arbor. We ended up going with a big box option as the option that fit best for us, but if we wanted greater peace of mind with higher quality product and excellent service, I definitely would have chosen The Shade Store.

Jessica at The Shade Store in Ann Arbor was awesome to work with. Their measure service and…read moreinstallers were very professional and on time. The window treatments we selected came out beautifully!

My wife and I went into Dexter Cabinet & Countertop on a Saturday afternoon to get an estimate for…read morecabinets and counters for our new kitchen. It seemed like a nice place with some good options for cabinets and counters. Del was the only one there and helped answer a few questions for us, informing us that he was the "counter guy" and that Tim was not in that day to do our cabinet estimate. That was fine, Del took our information and kitchen details to leave for Tim to contact us with a cabinet estimate. Del seemed knowledgeable about counters and that he'd do a good job with our counter estimate once Tim could get our cabinets done. 5 days later after calling once and emailing Tim, we hadn't heard anything back. We just bought the house and the 3-4 week lead time for ordering cabinets is part of the critical path of our remodel. It has been over 2 weeks now and we haven't been contacted once. We clearly were either not a priority for them or they lost/ignored our request for an estimate. They get two stars because they seem like their product is good and other reviewers have claimed that they do good work. We wouldn't know since they wouldn't even get to the point of giving us an estimate for our business. Make sure to call ahead to ensure that Tim or Del is in before driving over there, don't rely on them to contact you.

Great job of pricing and installation; they worked patiently with every quirk we threw at them…read more They even arranged for a plumber, which too often is the customer's responsibility. The price seemed to not be out of line with the big box stores but the process at those stores was pretty convoluted while Dexter Cabinet put it into one nice package (although we decided to purchase a different faucet than the several good ones they offered in their package). After a couple go-rounds at Lowe's, we threw up our hands and went with the more "comfortable" (and LOCAL) Dexter Cabinet option. Glad we did. I would however recommend that potential customers take some responsibility for keeping the communication going. Contact them if you don't hear back when you expect to. That worked really well for us. This seems to be the way to work with most contractors, we've found.

I noticed that there weren't many reviews here so wanted to add one…read more We haven't had recent work done by them but in years past had two basement jobs done. Both were done timely, reasonably and very efficiently! Would not hesitate to call or recommend them. Happy they're still in business.

I called Payeur to come out and look at my basement. Dennis was completely honest with me about…read moreprice, and recommend a different company for a different fix. Very impressed with the honesty. Good people work here!

I absolutely love working with these guys! They consistently do outstanding work, communicate every…read morestep of the way, and are always friendly, professional, and easy to work with. They've completed a variety of projects for us, including remodeling our master bathroom, replacing ceiling fans, installing recessed lighting, and troubleshooting our kitchen sink when the hot water wasn't working properly. Every project has been completed with exceptional care, attention to detail, and quality craftsmanship. I can't recommend them highly enough. If you're looking for someone reliable, skilled, and trustworthy, you won't be disappointed!

Honest company. Will work with this company in the future. Thorough and respectful. Quick review…read moreand fair cost analysis great rates.

I was searching for a local place to deliver mulch. I was able to order and schedule delivery…read moreonline for the same day. The driver called me before he left the store to confirm the order and delivery location. Showed up when he said he would, was skilled at backing up into a tiny driveway, and was extremely friendly.

As a contractor, you won't find a better supplier of landscape/building supplies. Whether you pick…read moreup or have them deliver, top notch through and through! But more than that, the staff is so very friendly and knowledgeable in regard to products when we as contractors have questions. Joe, J D Stoneworks

NOTE: This text has been added following the response to this review from Megan at Chelsea Plank…read moreand an email exchange yesterday with their Sales Manager. First, Megan's assumption that Chelsea Plank was not contacted by the retailer is erroneous, the retailer did reach out to them and their Sales Manager did respond to the retailer, I saved the original email exchanges with our retailer who mentions the Sales Manager by name. At the time the retailer replied "he (the Chelsea Plank sales manager) stated that the knots in the flooring are standard due to it being a character floor. And he does not supply or have recommendations on an epoxy to fill." I replied through their website yesterday as Megan instructed and was contacted by the same Sales Manager that responded to our retailer. He, like Megan, blamed the retailer, saying it failed to adequately describe to us the characteristics of the flooring we ordered. He completely ignored our complaint regarding the fully open holes in flooring, going so far as to say; "From the pictures, it looks that they are partially open (not all the way through)" despite my photo showing the pencils through the flooring(!), and my description of the problem in item 2 of my review below, quote "we found about half a dozen fully open knots that the installer overlooked" and also completely ignoring item 3 of my review, quote "It's been 4 months since installation, the 'partially open knots' continue to crack and become fully open knots!" I asked the Sales Manager to carefully re-read my concerns so he understands the issues before replying again, it's been 24 hours and no reply has been received. I stand behind my original comments regarding the poor quality of the Character Grade flooring and of their customer service. --------------Original review begins below---------------- We purchased the Craftsman Series, Heirloom Red Oak flooring from Chelsea Plank because we wanted hardwood flooring with a lot of character. 1. When the flooring was delivered I noticed a damaged box with wood splinters protruding. I told the delivery person I wanted to open and inspect the box before accepting it. I was told, "Sir, if you open the box I can't take it back." So I replied, "Then take it back and bring me another one." He replied, "If I take it back I can't guarantee the replacement will be of the same lot number, and so it might not match the others." So either accept the box and hope for the best, or reject it and hope for the best. I accepted the box but set it aside to be opened last if necessary. We had sufficient flooring to complete the job and that box was returned for a refund (we were charged a restocking fee, I thought this was inappropriate given the box was delivered damaged). 2. The Craftsman Series is a 'Character grade' hardwood. Chelsea Plank says that this flooring is "character grade lumber that includes partially open knots, bird peck, worm holes and mineral streaks". That's fine, we like wood with character and it's why we chose it, however after installation we found about half a dozen fully open knots that the installer overlooked, their warranty claims "each box may contain a small percentage of defects (normally less than 1%)" but our experience says 5% will be defective if a fully open knot is considered a defect. To the installer's credit he returned and filled each with a special blend of epoxy wood filler at his own effort and expense (when we asked Chelsea Plank for advice about filling the knots they said they didn't recommend it, but didn't offer an alternative), the only other option would have been to pull up the defective planks and ask for replacements. 3. It's been 4 months since installation, the "partially open knots" continue to crack and become fully open knots! My wife had been using a vacuum with a hard floor attachment and we discovered it has been sucking up the loose wood from the cracking knots. So now I'm keeping an eye on the floor and as I observe knots cracking I apply wood epoxy to secure them in place. 4. We reached out the Chelsea Plank through the retailer who we bought the flooring from, through their contact page on their website, and even to them through linkedin but basically we've been ignored. The Craftsman series is their highest grade of the 'Character grade' flooring, if that's true then God help you if you purchase the Cottage or Lodge series. I assume our experience with their customer service after the purchase, i.e., non-existent, will be true for others regardless of the grade of flooring you chose. These are the reasons I can't recommend Chelsea Plank Flooring.

Used Chelsea flooring on first floor remodel 6 years ago and am extremely happy with it to this…read moreday. Now doing the upstairs. Contacted them last minute, and they were able to accommodate my order. Jessica was extremely helpful, as were the rest of the staff. GregO Riverview, Mi

We so enjoyed working with Linda and Patti. Their patience, opinions, help, and quality of the…read morefurniture was stellar! They allowed us to take a cushion & several pillows home to see if the colors would work well in our home. We spent lots of time in the store looking over all they have to offer: sofas, chairs, tables, lamps, pillows, throws, and more. We will be back for more purchases, for sure!