NOTE: This text has been added following the response to this review from Megan at Chelsea Plank…read moreand an email exchange yesterday with their Sales Manager. First, Megan's assumption that Chelsea Plank was not contacted by the retailer is erroneous, the retailer did reach out to them and their Sales Manager did respond to the retailer, I saved the original email exchanges with our retailer who mentions the Sales Manager by name. At the time the retailer replied "he (the Chelsea Plank sales manager) stated that the knots in the flooring are standard due to it being a character floor. And he does not supply or have recommendations on an epoxy to fill." I replied through their website yesterday as Megan instructed and was contacted by the same Sales Manager that responded to our retailer. He, like Megan, blamed the retailer, saying it failed to adequately describe to us the characteristics of the flooring we ordered. He completely ignored our complaint regarding the fully open holes in flooring, going so far as to say; "From the pictures, it looks that they are partially open (not all the way through)" despite my photo showing the pencils through the flooring(!), and my description of the problem in item 2 of my review below, quote "we found about half a dozen fully open knots that the installer overlooked" and also completely ignoring item 3 of my review, quote "It's been 4 months since installation, the 'partially open knots' continue to crack and become fully open knots!" I asked the Sales Manager to carefully re-read my concerns so he understands the issues before replying again, it's been 24 hours and no reply has been received. I stand behind my original comments regarding the poor quality of the Character Grade flooring and of their customer service. --------------Original review begins below---------------- We purchased the Craftsman Series, Heirloom Red Oak flooring from Chelsea Plank because we wanted hardwood flooring with a lot of character. 1. When the flooring was delivered I noticed a damaged box with wood splinters protruding. I told the delivery person I wanted to open and inspect the box before accepting it. I was told, "Sir, if you open the box I can't take it back." So I replied, "Then take it back and bring me another one." He replied, "If I take it back I can't guarantee the replacement will be of the same lot number, and so it might not match the others." So either accept the box and hope for the best, or reject it and hope for the best. I accepted the box but set it aside to be opened last if necessary. We had sufficient flooring to complete the job and that box was returned for a refund (we were charged a restocking fee, I thought this was inappropriate given the box was delivered damaged). 2. The Craftsman Series is a 'Character grade' hardwood. Chelsea Plank says that this flooring is "character grade lumber that includes partially open knots, bird peck, worm holes and mineral streaks". That's fine, we like wood with character and it's why we chose it, however after installation we found about half a dozen fully open knots that the installer overlooked, their warranty claims "each box may contain a small percentage of defects (normally less than 1%)" but our experience says 5% will be defective if a fully open knot is considered a defect. To the installer's credit he returned and filled each with a special blend of epoxy wood filler at his own effort and expense (when we asked Chelsea Plank for advice about filling the knots they said they didn't recommend it, but didn't offer an alternative), the only other option would have been to pull up the defective planks and ask for replacements. 3. It's been 4 months since installation, the "partially open knots" continue to crack and become fully open knots! My wife had been using a vacuum with a hard floor attachment and we discovered it has been sucking up the loose wood from the cracking knots. So now I'm keeping an eye on the floor and as I observe knots cracking I apply wood epoxy to secure them in place. 4. We reached out the Chelsea Plank through the retailer who we bought the flooring from, through their contact page on their website, and even to them through linkedin but basically we've been ignored. The Craftsman series is their highest grade of the 'Character grade' flooring, if that's true then God help you if you purchase the Cottage or Lodge series. I assume our experience with their customer service after the purchase, i.e., non-existent, will be true for others regardless of the grade of flooring you chose. These are the reasons I can't recommend Chelsea Plank Flooring.

Used Chelsea flooring on first floor remodel 6 years ago and am extremely happy with it to this…read moreday. Now doing the upstairs. Contacted them last minute, and they were able to accommodate my order. Jessica was extremely helpful, as were the rest of the staff. GregO Riverview, Mi

I was searching for a local place to deliver mulch. I was able to order and schedule delivery…read moreonline for the same day. The driver called me before he left the store to confirm the order and delivery location. Showed up when he said he would, was skilled at backing up into a tiny driveway, and was extremely friendly.

As a contractor, you won't find a better supplier of landscape/building supplies. Whether you pick…read moreup or have them deliver, top notch through and through! But more than that, the staff is so very friendly and knowledgeable in regard to products when we as contractors have questions. Joe, J D Stoneworks

I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

Bill did a great job replacing one tile in the middle of my kitchen floor. He was able to save a…read morelarge portion of it in case it's needed for a future repair. He also did the most thorough steam cleaning of the floor I've ever experienced! Lastly, he replaced grout in several areas and matched the color perfectly.

They did a gorgeous job on my project…read more It was really hard to get a tile quote out of ANYBODY - they were no exception :P but after calling 5 people, getting actual quotes from 2 (theirs was more expensive) and the first ghosting me, I was a bit hard up. They were not very reachable by phone but excellent communication by email which worked for me. They are busy so it took a while to get a quote. George the installer and Steve the owner were very nice to communicate with, were happy to wear masks, and were very professional. They took care with a tricky layout, had to build up the substrate to match the level of the floor. They used quality materials and craftsmanship.

We've completed three projects with Granite Creations over the past four years and each one has…read morebeen excellent! The first project was our kitchen in late 2021. Needless to say, the kitchen counters get a lot of use! Today we had the stone polished and resealed. Jake and Matt did an outstanding job. They nicely covered the floors (it is snowing today), were polite and professional. My counters look like they did the day the stone was installed. Beautiful!

I cannot believe this place. Seriously…read more I went in on Thursday afternoon after my husband spoke with them, stating they needed the sink so they could get the granite (that we hadn't even selected yet) ready to be installed on Monday. We were a bit surprised because the estimate that we were told from where we purchased from said it would be 4 weeks. I can't remember the gent's name who asked me which side of the sink I wanted the soap dispenser on, so when I called my husband to ask, he walked me with out to my Jeep and tossed this massive deep sink and faucet over his shoulder like it was a pillow of air or something. After I dropped it off and went back home, we drove back to the warehouse we were purchasing the granite from down the road from them at MSI. (mind you I'm in the Ann Arbor area, they are NOT close!) As promised we had it installed on Monday with the edging we asked for, and it looks perfect! Talk about fast...I had the granite selected on Thursday and it was installed on Monday! Granite creations, you guys rock!

We came in here a few times to check out the countertops. Marty and Carrie were very sweet and…read morehelped us find the right counter tops for us. They have fair pricing and as of now we are waiting on installation for our countertops so will do an update on my review as soon as that happens.

Zero stars if it were possible…read more We hired Chelsea Lumber for a kitchen renovation, and it has been an epic failure from start to finish. Our "designer," Marty, ordered the wrong parts in the wrong colors, repeatedly. The cabinetry itself, from Showplace, arrived with drawers and doors that were off by 1/4" in width and height from their neighbors, and we had to fight tooth and nail just to get matching sizes installed correctly. But the worst part by far: the delivery truck that dropped off our kitchen was backed onto our brand-new, one-month-old driveway and leaked oil all over it. Chelsea Lumber's own management admitted in writing that they knew the truck leaked. They agreed in writing to cover the damage, then reversed course, sending a letter from their lawyers refusing to take any responsibility. Wrong products, shoddy craftsmanship, damaged property, and a company that goes back on its written word. Do not do business with Chelsea Lumber. We never will again.

I noticed that there weren't many reviews here so wanted to add one…read more We haven't had recent work done by them but in years past had two basement jobs done. Both were done timely, reasonably and very efficiently! Would not hesitate to call or recommend them. Happy they're still in business.

I called Payeur to come out and look at my basement. Dennis was completely honest with me about…read moreprice, and recommend a different company for a different fix. Very impressed with the honesty. Good people work here!

I was hesitant when I first walked into their building thinking this place is out of my range for…read moremy little kitchen countertops but Dimitriy made me feel very comfortable, asked a few questions and then showed me granite he thought I would like. (It was beautiful and had the sparkle I was looking for) The price was very reasonable, the installers did an awesome job and I'm loving my kitchen countertops and walls. Thank you again for making my dream come true of a beautiful and updated kitchen.

Measurement that was edited and signed off on never made it to the shop and was cut incorrectly…read more One install visit down Second visit to install the corrected mistake they forgot the backsplash Second install visit down Called to tell them forget the backsplash Said they could not do it Guy shows up unannounced the next day and has the backsplash Took three tries