Manager is so rude. The staff recommends fake products and they don't tell you that items are non refundable nor returnable. read more

Kiwi Beauty Supply - Item ans receipt - Cosmetics & Beauty Supply Near Me - Arlington, Texas

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I love coming here for all my hair and nail needs. They have a huge selection, name it they have it. They have a frequent customer loyalty program where you sign up by text and every now and then they will send you coupons like $5 off $20. You also accumulate points fro every dollar you spend so every time I go I use my points and always get a discount. They got lots of cashiers and employees restocking the shelves but it can be hard to get help depending on the day and time you go. Weekends are always busy but be patient. In term of prices they do have some products you can get a better deal at target or wm but you cant beat the selection they got here. I get my teetree oil from them from Hollywood secret brand and they got a ton of other oils too that i can't find at WM. Hair dyes they got so many brands by my main reason for visiting here is the manic panic options they got! Thats what i been using on my hair the last 3 years and i love it! You need nail files, cuticle oil, eyebrow tweezers they got you. Need hair accessories, shower camp, sleep satin cap? They got you babe! The selection of wigs here is only second to supreme beauty on north collins. I went to supreme looking for a wig and i fell in love with this one perticular color and style but they were out. I went to Kiwi and they had it there (it was about $10 more expensive tho and no returns) but i really wanted it so i got it! If you are starting your beauty school cosmetology career this is where you can get a practice head, stand, clips and everything you need. Parking is plenty but just heads up people park crazy and you might be better off parking a little bit further down. I personally never had to return anything or dealt with the employees but like i mentioned, it can be hard to get help due to the availability of employees. read more

Great location. Great prices. Great selection. Great service. Great atmosphere. I really appreciate the service and quality of products here. read more

Kiwi Beauty Supply - Outdoor signage. - Cosmetics & Beauty Supply Near Me - Arlington, Texas

Very well stocked beauty supply store. The staff are not very helpful or personable, but I got what I needed.

The issue I have with this store is the fact that they cheat customers on pricing. The price on the tag on the product I purchased was 10 dollars less than what it was when I arrived at the register. This store participates in deceptive pricing practices and should be investigated. I work in an industry where we monitor and ensure that our employees are adhering to consumer laws. They have violated laws as posted on the deceptive trade prices act: see link. http://www.statutes.legis.state.tx.us/Docs/BC/htm/BC.17.htm. I recommend that we as a community no longer engage in business with this establishment as there is a lack of care and concern for the community in which they are located! Keep your money and buy what you need from Amazon or minority owned beauty supplies. My actual rating is no stars! read more

Positive: They have a HUGE selection of wigs, synthetic and human hair, braiding hair, ethnic hair products ... you name it! Negative: The employees are rude and have no knowledge of their product whatsoever. Bittersweet. read more

0 STARS IF I COULD. AS A POC/BLACK PERSON READ THIS REVIEW. DO NOT GIVE THIS BUSINESS YOUR MONEY, STORY BELOW: As someone that had been a shopper at Kiwi the past decade, I will never be back. I am also reporting them to the Better Business Bureau. They have a long history of racial profiling, shady business practices, and blatant lying when it comes to their policies. I came to purchase a few things. I showed the cashier 2 ponytails and verbatim asked her, "I cannot see the color of these ponytails in the packaging, I want to look at them in better lighting and see if it will be a fit. If the color on these ponytails end up not working can I return them?" She said yes, within 7 days and with a receipt. When I opened the ponytails I made sure to be mindful of the packaging, so I NEVER removed the tags nor did I try them on. After seeing them in better lighting, the ponytails were not a color match so I returned ONLY 2 days later. Upon returning, a red-head security, Stephen, asked if I had a return/exchange (note: he is having an inappropriate relationship with the dumb manager Cessy but I will get into that later). I said yes, he pointed me to a register. The cashier said I could not return my items. She then turned to the manager on duty who goes by the name of Cessy/Cesy and from there that is when the HORRIBLE experience started. She had a dismissive/rude demeanor. She took a ponytail out of the packaging, and accused me of having worn them. I told her I never did. She said, "Well it isn't packaged the same so we can't return it." I explained to her that an employee told me that I could and that otherwise I would not have purchased the items if they were non-returnable. She kept refusing all while having a nasty attitude, and suggested that I misunderstood what the cashier said. I told her I did not, and that based off the cashier's error that they should be able to make an exception and return the ponytails. It was clear she had predisposed negative biases because of my race as she was insinuating that I lied about the ponytails not being used. She then changed her tune and said that product that has been OPENED in general cannot be returned, I pulled out a bottle of gel that had NEVER been opened and said "Okay, if you want to keep moving the goal post on what can be returned and what can't, then return this gel. It's never been opened." She then grabs the gel opens it HERSELF and says "No we cannot return this it's been opened." It took everything in me to keep composure at this point as she was just completely out of line. The security guard then decided to play the "savior" and takeover as it is clear Cesy is a daft fool. It is also obvious that Stephen and Cesy are having romantic relations because when he interrupted me he touched her in a very intimate way and was trying to console her. Stephen began making up lies to just get me out of the store, all he offered was to give the business card of Kiwi and said to e-mail the address on it without explaining who would even be reading it. He then said that the store does not take returns, which makes NO sense as when I first walked in HE is the one that directed me where to go if I needed to return an item. I decided at that point that it was not worth the back and forth anymore as it was clear the two were just incompetent fools who wouldn't solve anything so I left. Mind you throughout all of this Cessy never apologized for the miscommunication and did not try and offer any consolidations for the mistake that her employee had made, instead she got a horrible attitude and made me out to be a criminal and a liar. The previous reviews will show you Kiwi already has a VAST history of many different problems when it comes to racial profiling, shady business tactics, and overall having dismissive and inept employees. I will make sure to blast you on all platforms. If you are BLACK to be specific and value putting money into the hands of businesses that respect you and will not treat you like a criminal I suggest you NEVER visit this disgusting store. read more

Kiwi Beauty Supply - Cosmetics & Beauty Supply Near Me - Arlington, Texas

Worst beauty supply experience ever. The customer service is absolutely horrible. The store associates (especially in the wig section) are extremely rude and unprofessional. I went to try on a wig and was informed of the 4-wig try-on policy and that if I didn't purchase a wig I had to pay $1 for the wig cap. This is fine and they are required to say this but just about every time I tried on a wig, I was told again that I could only try on 4 wigs. I hadn't even tried on 4 yet. I selected a wig for purchase, and they gave me a receipt to take to the register to pay for the wig. As I made my way to the register, one of the store associates from the wig section ran down the aisle to tell me that I owed them $1 for the wig cap. I told her that I picked a wig for purchase and I had the receipt. She told me the other associates said I didn't. The associates were well aware that I was purchasing the wig and didn't need to pay the $1. I had the receipt and was standing at the register to purchase the wig. I complained to the manager. I have shopped at this store for years. I witnessed the lack of customer service in the past but this was the final straw for me. I will be taking my business elsewhere and you should too. read more

Sold me an old relaxer. I live far from this location and called to see if there was a way to have it noted that I was due a credit towards my next purchase or some other way. It would be an inconvenience to drive back to the other side of town. I was told I had to bring the relaxer back with my receipt in 7 days. I asked the manager was I expected to store a rotting perm until I was able to get back there and he told me I had to bring it back. I get here and the manager I spoke with is not apologetic, not showing a willingness to help, completely uncaring of my inconvenience. I will never shop here again! The associates are so sweet...but they sell Old products and have poor management. read more

Kiwi Beauty Supply - Old relaxer - Cosmetics & Beauty Supply Near Me - Arlington, Texas

I had a horrible experience. Usually I like it but this time I was harassed and I'm not happy. I was minding my business ready to spend at least $60 when I was told that I can't take pictures and write the prices. I was literally texting. I showed security my phone and laptop because I was wfh. The next approach I was told that I had to put away my devices...wtf. I'm literally just shopping, texting, minding my damn business, and looking up hairstyles. I talked to the manager and she said it's the policy. JESSE -the harasser and MARIA SESSI -the manager (to my knowledge). So I can't text while shopping??? There's literally no sign that says I cant have my devices out. Im aggravated as hell that my happy experience was ruined by JESSE AND SESSI's ass for a dumb ass "policy" read more

Man this place is huge!! There is almost any brand you're looking for. And the great thing is their organization puts the entire line together for easy purchase. They also have a large assortment of weave; different textures, lengths, and colors. Also if you're looking for a fun wig in some wild colors this is definitely a place you should try. read more

Worst hair store I've been to in the DFW. Poor customer service ESPECIALLY towards African American women. They leave products there to sell after the shelf life has expired. Nasty attitudes from Hispanic women w/ little to no cleaning Maintenance. Always water bugs and Nats roaming around & roaming through the shelves. Do. Not. Go. read more

I recently moved to Arlington, and I was in need of a go to beauty supply. I found Kiwi because of its bright green building. I visited twice just for simple hair oils and braiding hair. The customer service wasn't too great but it was the only beauty supply I know. My bestfriend refused to go in with me one day because she mentioned how rude they were. I know they were dry, but I needed braiding hair that day. I came in yesterday 8/13/18 and tried on a wig. I loved it it was $19. The girl who helped me went to the back got the wig and brought it back so I could take it to the front and pay. The store is huge , and I'm sure they do this system for loss prevention. Once I got home and put he wig on I realized it was the wrong one. I was so disappointed but I had no time to take it back in before work. I repackaged it, put the paper back in the cap, sealed it back out it back in its original packaging and put the wig in my car. ( I know I should have made sure it was the right one , but I was moving too fast and trusted the one helping me would get the right package ) So on 8/14/18 I came back to Kiwi, with my receipt and asked for the manager. When she walked up , I greeted her. And explained the situation, I also had photos of the wig I tried on and agrees to wanting . Of course she took the wig out examined it. It was of course still new. Then she repacked it and said " no" and handed it to me.... then stated if it was worn once there would be nothing she could do about it. I did not wear it, I put it on when I left the store to realize I was given the wrong product and she was not tryna to hear that. I felt that was terrible customer service, I wasn't satisfied and I will not be returning to the store. A black woman's business is not really valued, every other nationality makes a profit off of us, but have no clue how to deal with us. They expect us to lie, steal and act a specific way in their business , but if the correct diversity training and love for their customers was applied with the same energy they feel from making money they wouldn't have their guards up so high. With that being said, are there any BLACK OWNED BEAUTY SUPPLY STORES IN ARLINGTON. read more

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I thought the Jim Crow era ended decades ago but apparently not. This establishment reminded me that racism is truly still alive and isn't going anywhere soon. I sensed the hostility as soon as I walked in when one of their employees scoffed as I walked by her. I was then followed around the store for absolutely no reason, with a younger Hispanic employee standing behind me with her arms folded behind her arms asking me if I needed help looking for anything multiple times, as I picked up the items I needed she was insistent upon checking me out at her register to which I refused. I went to another register because I didn't feel comfortable and when I did that she pointed at me and mouthed something to other individual who was at the register I went to. While paying for my items, the cashier had the nastiest attitude and was rushing me to leave to get out. I asked for her name, and was told her name was Cecy, or Sesy (not too sure how you spell it). That was my last time ever providing this store with any business and I've been a customer for almost a decade. Good riddance. read more

Been coming to this beauty supply for over a year now. Positive: Great Selection of products for ethnic hair Negative: The customer service. The people who work behind the counter honestly look like they're being forced to be there poor things. They have little to no knowledge about the products they carry. And any chance they provide for a discount oh trust you will be questioned to death if you think you qualify. I completely understand they have to be in their toes at all times because of the area and the clientele. But not all customers are the same.... read more

Loved this hair store!! It's huge! Their selection is large and the prices are amazing. I'm used to the prices in the Addison/Carrollton area..I swear they charge more in the area because of the perceived "more money". Any who, I went in looking for some new products for my natural hair. A young lady who worked there asked me if I needed help and then gave me some feedback on the products I was new to (which their natural hair care selection is AMAZING). She was so helpful. Even walked the aisle just chatting about natural hair. She didn't have to do that, but I appreciated the extra effort to help me make an informed decision. They have so many brands it's overwhelming! But in a good way of course. I went in and got shampoo, conditioner, curl pudding, curl cream, hair milk, AND gel for $35...yes ladies all that for $35!! I will absolutely be back. Even living outside the area it's definitely worth the trip. read more

Worst beauty supply ever I came out here from Texas to visit my sister and she pulled up to this beauty supply at 8:59 and this security guard wouldn't even let me in. I needed on thing from there store and he told me we are closed go home! read more

I called to inquire about Free Tress Deep Twist crochet hair. The gentleman took the time to go look to see if the product was in stock. He informed me that he had 3 bags left. I asked him to hold them for me as I was on my way. Took me less than 15 min to get there and the bags of hair had been sold!!!!! When I inquired as to what happen, his response was "we got busy". Very poor customer service. read more

Kiwi Beauty Supply - Cosmetics & Beauty Supply Near Me - Arlington, Texas

This store is huge!!! They have everything for your hair needs. The workers are knowledgeable & always willing to help. Its out of my way, but uf I'm in the area I'll stop by. read more

This is my go to beauty supply store when I'm back home in Arlington. When I had cancer, I was looking for a wig prior to my hair falling out, and the attendants as so nice and helpful. She let me try on so many wigs, even recommended some that she though would suit my face. The store is huge so they have everything here from clothes to shoes, makeup and jewelry, tracks, braiding hair, synthetic and human hair wigs, etc. Their natural hair product aisle is more extensive than most beauty supplies I've seen. I know if I go here, I will find what I'm looking for. They also have a lot of employees that are ready to assist at all times without following you around like you'll steal something. Prices are comparable to other beauty supplies. read more

Not bad for a beauty supply. Its pretty big facility. They seemed to have just about everything you not think to find in a beauty supply store. I saw butt lifters, butt shapers, waist shapers, cheap clothing, shoes and cheap plastic jewelry. They had tons and tons of weaves and wigs and a good variety of beauty supply products. The store was really clean, they offered assistance to help me find what i needed and were reasonably priced. read more

I had a really bad experience in this store if I had a chance I would put no stars because the short manager was disrespectful and did not have manners and also he did not want us to return the extension because they were not what I expected so we went to return them and he started talking rude to us and he did not return our money I am not going there no more read more

This place gets on my nerves with their return policies. But I find myself always coming back because they have a lot as well. I just have to pick and choose what I buy from here. One of the best in Arlington. read more

I don't understand how black patrons can continue to STILL shop at this store. I go in to purchase some hair.. wait behind the counter for 15 mins.. 3 girls walk by me speak in Spanish & act as if they don't see me. I go & ask can I get some assistance & a young lady pages for Veronica to come assist me. I go back & wait another 10 mins.. Veronica is having a conversation & ignores me.. so I approach the manager & ask can I get some assistance. He says, "All you have to do is ask".. umm, wtf? Seriously? I asked multiple times, & was ignored multiple times. He didn't even care. As much money as African Americans spend here & to be treated like crap is ridiculous. Now if I had of started yelling or acting a fool then I would've been labeled ghetto.. its okay, I'll just take my business somewhere else. This store ought to be ashamed of themselves. Customer service training needs to be implemented ASAP.. damn shame.. read more

I was in town on a mini vacay. When I come out this way I go to the beauty supply store bc the stores in Austin,TX, are much more expensive. This store is huge but I didn't stay long as I know what I was going to get. read more

They have a tons of space with great products. Friendly staff. If you have never been in make sure you have lots of time so brouse the huge selection. read more

Big, legit wide variety of everything you can imagine, so far I have been treated fairly. My visits have only occurred twice, that's it.

I absolutely love kiwi products I hav e a lot of hair but it's fine and the piercing paste and the color reflected keptmy hair In shape finallyfound this website so I can hopefully buy some more have used this product since the 90 but they discontinued it . read more

I usually only go here for eyelashes and hair products. I love the variety of lashes that they have. All sizes and different prices. They're really cheap for good quality, I would really recommend getting your lashes from here. read more

Looked up b.s.stores on yelp and found this. Read the reviews and decided to go try tonight. Huge set of inventory, greet you when you arrive, overly helpful and great customer service. Prices are not marked up here. I love this store, normally as a woman of ethnicity, you get treated funny like you are going to steal something, but that did not happen here. Open 7 days a week, til 9pm, which is a plus because most b.s.stores in this area close early. read more

They do have a large selection so they get 3 stars. With so many options in DFW for beauty supply stores I will start taking more of my business elsewhere. Recently prices have gone up. Even the usual 5 for $5 costume jewelry went to buy 4 get one free, but most the prices were $2 per item. These are the SAME items they sell at other supply stores still only $1 anywhere else. I have been shopping here for few years and I used to love this place. Now that they stopped giving me my stylist discount on a lot of the items I've decided to take my money somewhere else where I can get the same items and still get my discount on all my items. Plus at a lot of the other places the customer service is so much better. I can't be the only one who has noticed the change in the last year in the wrong direction with this place. read more

They have a decent selection of hair and an extensive selection of Marley hair. They have a lot of accessories, scarfs, leggings. The standard for most Asian owned beauty supply stores. The store is really big and I've yet to explore the whole store. It's really convenient to central Arlington and open 7 days a week past 8 pm which is a bonus. I'll continue to shop their the staff seem friendly enough and by that I mean I didn't feel like i was being watched even though it was close to closing time. read more

I give it a 3 because its such a large place, even if you don't fine what you need you'll see something else that you want. I've been a couple of times, the first time I was wowed by their wig collection. Went back a month later and it was the exact same supply so not so wowed anymore. Overall its okay. The woman who covers the wig area needs to be relocated. Fighting tooth and nail for her to let me physically see the wigs. Didn't want to take them down from the wall. Expected me to look, point and buy. Lazy... read more

Great selection and cheap prices, but I don't understand not having a public restroom, especially for paying customers. I would have spent more money if I didn't have to leave to go use the restroom next door. read more

Buyer beware: This store is NOT black owned. I wrote this because I specifically searched for black owned beauty supply stores on here and this store popped up. So if you are looking for a black owned beauty supply store, this is NOT the one. read more

I LOVE LOVE LOVE Kiwi Beauty Supply! They have the best deals EVER on good quality hair! I've never been to a beauty supply store where they show so much concern for their customers until I went to Kiwi so they will definitely get my business from here on out!!!! read more

Return policy needs improvement. I attempted to return an unopened ponytail, with a receipt that was a week old. Store assistant manager informed me that there are no returns on ponytails. Problem: she didn't bother to ask if the product was defective or the reason for my return. I'm pretty sure there are laws that cover consumers that protect us from merchants like this. read more

Biggest Beauty Supply Ever!!! So much inventory and they were open Sunday morning for last minute people like me! :)

It's like the Walmart of beauty supplies. I love this place and I drive all the way from Euless just to come here.

Kiwi has all the typical items that a beauty supply carries...fake hair, hair products, and other fashion items. If you're searching for Mizani products or a fashionable scarf to wear while working out, Kiwi is the place to go. They also sell leggings, hats, and nail accessories. Kiwi is reasonably priced and the employees are willing to help you find anything that is not easily found or accessible. read more