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    Klear Color Painters

    3.0 (2 reviews)

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    Jay Carpet One Floor & Home

    Jay Carpet One Floor & Home

    2.7
    (3 reviews)

    I spent over $12,000 for Luxury Vinyl flooring for my entire downstairs, wall to wall carpeting…read moreupstairs, and LV in a bathroom and entryway. Installers were great but the customer service in the store was good up until it was paid for and after that it was horrible. There was a problem with multiple boards in different areas of the house. Large sections of the floor had to be removed and new boards put it. This had to be done twice. The 3rd visit was to fix a gap in the boards and remove glue left on the top of the boards. It's a floating floor that should have never been glued. Installers were not crazy about the glue idea but that's what they were told to do. It took about 1 year for everything to be complete. There are still sections with not so perfect boards but it is what it is. After the job was complete I had two partial boxes and 5 full boxes left over....obviously the measurements were incorrect. I asked for a refund on 5 boxes and they flat out refused. I was told they did not charge me labor on those boxes!! We all know that's not true. There was quite a bit of extra carpeting and padding that was removed by the installers. Given the amount of issues, the money spent, and the amount of time it took to get it right....the least they could have done was a refund on 5 boxes that were not needed!! They never reached out to me I always had to reach out to them. I've had lots of communication with the lady who works the front desk and she is VERY unprofessional. I would suggest that Jay step up and handle customer service complaints himself.....especially ones that are ongoing. A little appreciation for a customer goes a long way and will avoid bad reviews.

    Great selection and Ray helped us choose a great carpet for our living room. I ordered on short…read morenotice and they still managed to get it ordered and installed before christmas. The guys that installed the carpet were very professional and on the money. I will definately return in the future!

    Klear Color Painters - painters - Updated June 2026

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