Ed spent close to an hour reviewing my vehicle history and I appreciated it--he really "geeked out"…read moreon the details in a good way. He comes across as one of the last real mechanics--knowledgeable, thorough, and someone I would have trusted to work on my vehicle. His daughter later called to schedule. She said she was a mechanic. I mentioned Ed had spent a long time with me (as a compliment) and asked a follow-up question about how they'd clear out the engine, noting I had a budget. She said she didn't have enough information, which is fine, but the tone felt closed off. I said, "It doesn't seem like you want to engage in the conversation, and that's okay." She called that rude, I repeated it, and she hung up. I went in person to clear things up because I respected Ed's time. Instead, I was told I had insulted his knowledge--which is completely untrue--and was asked to leave, even after apologizing if anything came across wrong. I respect that Ed let her handle it, but the situation was misrepresented and handled poorly. Unfortunate, because my impression of him was very positive. I did walk away with enough information to pursue next steps, and Elite Auto appears equally equipped, so the time wasn't a complete loss. Based on my experience, I'd keep interactions with her limited to scheduling and work directly with Ed for anything beyond that.

Good mechanics. Will lend you a car if the repairs take longer. All my friends go there, and I know…read morewhy.

We had him work on our Fusion Hybrid after we were quoted extremely high prices by the local Ford…read moredealership in the Springs. He definitely has good prices and works with you. His work is clean and he tries to cover all the possible problems while he can. So now he has a regular set of clients and we've already pointed others in his direction as well.

Professional, trustworthy and thorough mechanic at LugsNPlugs. After having my Ram Promaster Van…read moreserviced at local dealers several times for continuous coolant issues, that no one wanted to spend the time to figure out the underline cause. I made an appointment with Edward and he was able to diagnose the problem after listening to my concerns and history of the problems I experienced. It amazes me how thorough he is and pays great attention to detail in making sure that everything works perfectly before he sends you back on the road. I had a great experience and plan to send out the word to anyone that needs their car serviced from a talented mechanic.

After weeks of frustration looking for any one to rebuild my transmission for a reasonable price…read moreand timeframe, I was fortunate to get a quick response from Jeff with a quote 30-40% lower than everyone else and completion within a week. The job was done in a week and within his quoted price. Very satisfied with work and the clear, logical explanation with photos of what was done. Very knowledgeable and professional business!!

No work was done, but the communication to find out things was fine. If the work is done as good as…read morethat, it will be top notch.

Great service that you can trust. 20 somthing years of experience so it gets done right the first…read moretime.

I asked three different people including the mechanic for a specific test. They made me believe…read morethat's what I was gonna get. I did not get my test what I got was a report that showed that I needed spark plug boots and a rack and pinion service and all this stuff that I didn't even ask for $160 to say I needed more testing be very leery of these guys good luck

Eric was fantastic, came in to sell my truck and he was honest, respectful, if you are looking to…read morebuy or sell a vehicle come here.

All the way around, Ineos Grenadier, COSprings is a 10/10 dealership…read more Sales department: Craig Barela creating a fantastic experience on the test drive, then the sale, and to finish the delivery of the vehicle... amazing customer experience. He also educated us on a Moab 4x4 GRENI convoy event happening this year. WOW- over the top for a sales person to keep in touch past the sale. Service department: John Moore is efficient with the customers time. He went above and beyond to connect me with a windshield repair specialist. He also helped me with a stressful hiccup to the leather driver's seat on my brand new Grenadier be fixed. He was educational, helpful, and kind during my time of service. These two associates are rock stars and represent the dealership to be unlike any other place I have been to. I bought the Grenadier over a BMW X5 for many reasons but I will mention the customer service is one of the many reasons I decided to become an Ineos Grenadier owner.

3rd time on the same car. After the no oil problem I got on Thursday. Now check engine light came onread more

Blatant bait-and-switch , stay far away." I was quoted a…read moreprice for my car, but when I showed up in person, they slashed it by $4,000. The salesman, Adam Alldredge at Springs Automotive Group, even bragged that he'd "wait for my review so he could comment on it." When I told him I would be leaving one, he went further , saying he'd comment things about me that weren't even true. That's not just disrespect -- that's intimidation. He also texted me claiming, "I would generally be willing to beat any written offer you bring in from another dealer by at least $200." Another lie. When I presented valid offers from other dealers, he didn't even take a second look , just launched into a rehearsed spiel. This dealership operates on lies, arrogance, and intimidation. They wasted my time, insulted my intelligence, and tried to convince me to let them sell my car through consignment after the bait and switch. If you value honesty and basic decency, avoid this place at all costs.

Great experience here. Very professional and courteous service. I requested a quote for a window…read moretint for driver and front passenger windows on my F-150 and they explained their packages to me and it seemed reasonable so I decided to make an appointment. Their office is very clean and modern with some drinks available in the lobby. I brought my laptop and used their wifi while sipping on my drink. I forget the name of the owners but they did the work very efficiently and they were finished before I knew it. During the whole process they were very communicative which I appreciated. So far I've had the tint on my F150 for about three weeks and I could not be happier. Wife is no longer burning up in the passenger seat (main reason for getting a tint in the first place!) and she stays cool, which means everybody is happy. I highly recommend this place, they have earned my business and trust. Will be talking all our vehicles here for all tint/wrap work.

Super fast and great quality! They were sooooo kind and walked me through everything they did and…read moreit turned out even better than I expected. Definitely recommend!

Quite honestly these gentlemen at this shop saved my jeep! After the theft recovery, I reached out…read moreto the owner Chris. He listened to my horror story and without making any promises he told me they could make it better than it was. It is truly a blessing that anyone wanted to help. Wayne brought my jeep into his secure shop, he began with the ignition and then just tackled one thing at a time. The jeep was covered in spray paint and he was able to remove all the spray paint, he rebuilt the dash board, replaced the carpet, recovered all my seats and replaced my rear seat. So many changes and I couldn't be more grateful. My jeep is in great shape all because of Wayne, he is amazing!

Staff here are pleasant and friendly. They answered all of my questions and were helpful for a…read morefirst-time car buyer. Their vehicles are competitively priced & their 'clearance' sales are some of the lowest I've seen. I also like supporting family-owned businesses because interactions feel more genuine than they do with big corporations. The individuals I encountered at Family Motors seemed genuine and down-to-earth. That large part of Family Motors gets a 5/5. Unfortunately, my criticisms outweigh my compliments. They are incredibly disorganized as a whole, and this leads to miscommunications, lack of clarity on certain issues, and stressful time crunches to meet deadlines. The manager isn't always good with follow-up & what ends up happening a lot of the time is you have to do most of the legwork in contacting him to figure out what's going on/what you need to do. For instance. The car I bought from them has shitty tint on the windows, and before I bought it Chris said it would be removed. The back window is still partly covered with tint & sometimes impairs visibility. He did try to set up a day where I could come in to get it removed, but he just told me when the tint removal guy was coming in & didn't specify it was a personal appointment made for me at that time, so I thought I could go in at any point that day to get it removed. He made the appointment for 9AM, so when I showed up around 2PM the removal guy was long gone. But, more on their inherent disorganization... My biggest issue I've had with them is they almost f**ked me over on a car loan. I bought a cheap used car from them & applied for a car loan through Family Motors because I'm broke AF. I was accepted by PPCU so I had to begin filling out paperwork with Family Motors to send to PPCU. My loan cosigner is my mom, who lives 1,000 miles away. Obviously, when you have a cosigner on a loan, you need their signature on the paperwork as well. The manager's daughter helped me fill out the paperwork. I gave her my mom's address, confirmed it several times, and it was printed at the very top of the paperwork in plain sight. The deadline for the first loan payment was in 3 weeks so I was constantly checking in with Family Motors wondering when they sent the paperwork to my mom because I didn't want to have a late payment in my record. Each time I checked back with Chris, he would tell me to just check back with PPCU later as they were obtaining the required signatures. The days were drifting by, the deadline was getting closer, and I still heard nothing about paperwork. Then, my mom's paperwork was accidentally and rather carelessly sent to MY address. Normally, this wouldn't be a big deal to me, except this 'little' mistake ended up delaying the paperwork for another week & making me late on my first loan payment... Thankfully, PPCU was very understanding; I explained the whole situation to them & was contacting them on a daily basis about updates/whether or not they received the loan paperwork. They took note of my initiative & responsibility, and didn't penalize me for my late payment. I was more on top of things as a consumer than the business manager was. Interestingly, Family Motors didn't tell anyone at PPCU that the reason the paperwork was delayed was because they screwed up & sent it to the wrong address... Did Family Motors expect me to take the fall for their mistake?? Anyways, after I told PPCU this tidbit of information, they had to contact Family Motors because they basically admitted to me they had no idea what was going on. Everything was up in the air & chaos ensued until things were finally sorted out. In summary, Family Motors has the potential to be a great business. Both Chris & his daughter were humble, flexible, & good-natured, and that's half the battle right there! Good customer service is hard to find but I think Family Motors truly strives for that. All they need to do is get their shit together & keep a tighter ship.