They will ruin your clothes, send it to a "lab", then say it's not their fault. Have been coming here for 3 years, by far the worst experience I've had at any small business. Bought a suit in early 2021 for summer weddings, wore it only 3 times, and always dropped off at Klinke. Unfortunately, I never looked at the suit after picking it up, and zipped it back up in my suit bag, only to find when I wore it at a wedding that weekend, I had guests asking me why my jacket was so messed up. Looks like someone left a hot iron on the back of the suit jacket. Asked Klinke to see what we can do about it and here's what ensued: Jenny - the manager at Klinke Waukesha/Brookfield was always "on lunch" and wasn't able to take my phone calls when I tried to ask what could be done about the jacket. I left my number 3 times for a call back and never got one. Finally called the corporate office, and they asked me to drop my jacket off. Once I dropped it off I was told they would send it to "a lab" for some forensic inspection. Fast forward a month later, I have to call to get an update, and Jenny was kind enough to finally call me back and tell me the cleaners had no fault, and the "damage was physical in nature" - What the hell does that even mean? Hoping others see this review and avoid Jenny, and Klinke. 0/10, Wouldn't wish my worst enemy would come to this dry cleaner. read more

Klinke Cleaners - Jenny finally called me back - Laundry Services Near Me - Waukesha, Wisconsin

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VERY DISSAPPOINTED: My son just got a brand new suit and took it to Klinke.....he wore it ONE time and got it dry cleaned. It came back with a hole in the jacket. he complained and heard nothing back from Klinke until he received a report form an Independent Lab that concluded that insects had caused the hole. How convenient to have a lab that Klinke pays for respond with an analysis that favors Klinke. This is a brand new suit. People you be the judge.....does anyone really believe that insects could chew a hole in a thick suit jacket. Klinke ruined this jacket and will not take responsibility. STAY AWAY......more on the subject on other social media outlets to come Terrible organization and worse that they are taking advantage of a young adult read more

See edit below. Very disappointed. This was my first time at Klinke. It was easy to drop my clothes off (two suits and three dresses). But they didn't give me any estimate or have the prices posted so I didn't really know how much it would cost. I had downloaded the app before even dropping my clothes off. I found some coupons both online that I printed and on the app. So when I went back to pick up my clothes, I had my coupons ready. Standing at the counter, I hit redeem on the coupons in the app but when I went to show the employee who was ringing me up, the app kept crashing so she didn't have any coupon to scan. So I was really mad when my coupon wouldn't work, the employee didn't even try to get the $5 dollars off, my total came to $100 (geez!), AND when I got home I noticed the strap was ripped off one of my dresses. Needless to say, this was my first and will be my last time time going to Klinke. (Edited): After the reply, Steve Klinke rectified the situation. He looked into the app issue, refunded me for the coupon, and offered to have the strap fixed for free. After customer service like this, I would consider returning to this business. It is clear they care about customer satisfaction. read more

Always quick turn around for clothes at this location. Prices are competitive and clothes come out looking clean as they should. Never had an issue with service from the staff but sometimes there's issues with the coupons. Having different deals every day of the week I think makes it confusing for the workers to keep track. read more

Klinke Cleaners does a great job on all dry cleaning and laundry. I think a bit expensive but worth it. read more

When I first moved to Waukesha two years ago this was the closest cleaner it started out very good they did a great job with the clothes and I had my account attached to my card I can walk in drop off walk-in pick up no issues for the last six months I have had an issue every time going to pick up my laundry they try to overcharge they say my card doesn't link they have a new system I spend more time picking up my laundry here and if I were to do it at home I highly recommend avoiding this business. I will be searching elsewhere for my laundry from this point forth read more

I will NOT be returning to Klinke Cleaners! As a multi-year customer I would have expected respect from this store. I had a coupon for dry cleaning, from Klinke, for the amount of business I gave them. The coupon had expired, but I would have expected something off my bill. I got NOTHING! Then when I inquired how many points I had going toward my next coupon. I was told my points were zeroed out. What would have caused my points to be zeroed? I can only speculate that Klinke does NOT want customers or does NOT respect repeat customers or does NOT like its' customers. I will not recommend Klinke! read more

I have been doing Laundry with this location for last 5 years. Very professional, courteous and doing outstanding job. The pricing is the reason I gave 5 stars. High Five , otherwise. read more

Disappointed. My husband and I just moved to the area and I had to look for a new dry cleaning service nearby. This is my first and last time using Klinke Cleaners. I dropped off my black blazer and picked it up with the seams undone on the sleeves! Honestly, I've always been the one reading of other peoples' bad experiences at dry cleaners. I am sad to say that I've finally joined the many in a bad experience. To top it off, though the service was friendly, it was not very informative. I wasn't quoted on price when dropping it off nor are their prices posted anywhere. I went into it blindly as I really needed to drop off my blazer for dry cleaning and it wouldn't have mattered on the price if it was actually done well. I am very sad about the additional work I have to do on my blazer and disappointed with my experience. I will have to make the drive back to my old cleaners until I can find one I can trust nearby. read more

A few years ago I had all my business clothes laundered and pressed here. The service was fast, the staff was courteous, and my laundry came back clean and pressed (creases included). I recently brought 7 shirts in to be cleaned and pressed and as disappointed to find that my shirts had been pressed to the point that none of the standard creases were visible. No shirt sleeve creases, no shirt back creases, and no starch (as was requested via a required form). If I need a blanket cleaned, I'll be back. If I need a shirt cleaned and pressed, I'll be going elsewhere. read more

I have been to many other dry cleaners and was disappointed when I got home and noticed my dress shirts were barely pressed and they had little to no crease on the arms. I will drive further to Martinizing to get better quality. read more

Klinke Cleaners has always been timely about getting my clothes clean and I can't say I've had any issues with the way they have cleaned my clothes. Can't complain! read more

The only experience I have had with this Klinke Cleaners is that they ruined my daughter's $500 prom dress. Very disappointing. The white netting underneath the pink skirt is about 5-6" longer that the skirt. read more

I use this Klinke Cleaner location and the one on Sunset Avenue, which are both in Waukesha. I am always happy with the finished product and quick service. The price point in good if you use their coupons from their website. I had one incident where I realized that I was given the wrong items. I was a little disappointed to find out I was only given a credit for those items I paid for, but their was no other compensation for my time and honesty. read more

Convenient hours, friendly staff and quick and easy pickup with the drive through. I haven't found better prices, and we've been using this and the Sunset location for years. Great job! read more

Employee answered all my questions and was friendly. Said my garments will be ready next day - fast and simple! Also, the place looked clean and well organized. read more

This review is for the Klinke Cleaners on Sunset Drive. When one brings in a wool garment to an establishment that really only needs refreshing and one points out a mild stain you would expect that the garment would come back clean. It was not refreshed, and the mild stain was still there. This dry cleaners clearly does not know how to clean wool clothes. Additionally, they send your garments someplace else so they don't even have quality control abilities. I will not go back. Does anyone know a dry cleaners in Waukesha that know how to clean wool clothes and will, at the very least, try to get an easy stain out. read more

This was my first time using Klinke Cleaners. Turnaround was very fast and I thought the price was reasonable compared to other dry cleaners I have used. The only thing I found strange was that they don't tell you what the cost is until your items have already been cleaned and are ready for pick-up. Most placed I have been to before print your sheet and also include the cost on there. Otherwise, good first experience and I will be returning. read more

Klinke Cleaners is a very good dry cleaner. I have been a customer for many years, and bring shirts here on a weekly basis. The service is always prompt, the items are cleaned on-time as promised, and the quality of the cleaning is good. i have gone to other dry cleaners in the past and they have destroyed and torn my shirts, and this has never happened at this dry cleaners. The staff is also friendly as well. They do a great job! read more

This cleaners is awesome!! Very friendly, efficient especially Jenni ( Waukesha Moreland Blvd location) Great representative of your company!! Keep up the good work! read more

I have only just recently started using Klinke Cleaners on Moreland in Waukesha. I have had exceptional service . I am always greeted with a smile by Jenni . Drop off is super easy with the drive up window. They ask for my number , pull up my account, take my dry cleaning and off I go. Everything is ready the same day after 4pm. I highly recommend this business read more

We have been using Klinke Cleaners for the past 2 years and overall all have been pleased, however, we have had 2 incidents in the last month that has us for sure searching for a different cleaners! My husband took my dress pants to be cleaned, not thinking to tell them there were spots, aren't they supposed to check for that. Instead he picked them up & paid for them and I got them with a note that said couldn't clean spots, need permission. They have our phone number, can't they call. Instead they had us pay for an item not cleaned. Then I took my dress to them that my mom gave me over 20 years ago, expensive dress, good quality, has been dry cleaned before. I paid for it and then realized that the dye has spread, and it was ruined. They immediately told me they were not responsible, laughed in my face, and were awful. They finally gave me my money back, but now I have a dress that is ruined. They didn't offer to try to replace it and my husband called the afternoon manager and his call has still not be returned. Will never use this location, again!! read more

Shitty service and attitude from employees. Will not use again. Cant even get small bug marks out of tshirt! Washed it myself (was trying to avoid that) and every bug stain came out with a simple wash. My hoodie was also dry cleaned and had an odd white crust left on the sleeve in two places after it was "cleaned"? Highly NOT recommended. read more

This is actually the first time I have been here. They were very courteous and helpful. My two garments (sport coat & dress) were ready the next day. I also like that they test you when your order is complete and ready to be picked up. Overall very good. I will be using them again.. read more

Return customer. Have been using this location for several years for business clothes. Excellent service, always greeted with a smile. Extremely thorough with all special requests for each individual item. Will be sure to continue business with Klinke Cleaners. read more

Great service, I love the drive thru drop off. 24 hour turnaround on my dress shirts and they have yet to damage or lose one of my items. I can't say that about my previous dry cleaners. read more

I think Klinke Cleaners does a great job, quick, great service and close to work too!

Friendly and fast, but pricey - with a 6 out of 10 for quality of product. Why do I use it? It's convenient, but I invariably have to iron every collar before I wear the shirt -- and they added NEW creases to a new suit...looks awful. This side of town lacks in dry cleaners and Klinke has the corner on the market. This translates to me being a captive audience until I move elsewhere. Did I mention pricey? Even with the coupons, it's still over-priced to other cleaners I've used. I'm stuck for now. Three stars for average work. read more

I have had a lot of problems with Klinke Cleaners. Just last week, I brought in a white pea coat to be cleaned. When I picked it up, there was a stain on it that was not there when I brought it in. I was was told they would re-run it and it would be fine. Next day, when I went to pick up the coat, the stain was still there. The manager, Jenni, guaranteed me she would be able to get out the stain...but she wasn't able to get it out. Never once has anyone apologized to me about the stain THEY CAUSED! Terrible customer service...do not bring your items to this facility (Waukesha/Moreland). I even had another customer walk out of their building to complain to me about the service as well...so it's not just this situation. In the past, this facility has destroyed one of my coats and lost items as well. How they stay in business, I have no idea. If I treated my customers this way, we couldn't stay in business. read more