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Shannon Kluppel, M.D

3.5 (2 reviews)
Closed 8:30 am - 5:00 pm

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11 years ago

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10 years ago

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Texas Children's

Texas Children's

3.6(5 reviews)
13.9 mi

I am filing a complaint regarding a very frustrating and unprofessional experience I had with a…read morepediatric medical office on March 17, 2026. I had a scheduled appointment for my son at 9:15 AM. I called ahead of time when I realized I would be late in order to reschedule. During that call, the representative informed me that because my son was sick, they would not allow him to come into the office. Instead, I was told that they would schedule an e-visit (virtual visit) for later that same day at 4:15 PM. I agreed to this arrangement based on the information provided. Later, when I logged into the MyChart system for the scheduled appointment, I noticed that it was listed as an office visit rather than an e-visit. I called the office to clarify, and the representative I spoke with told me that I must have "misheard" and insisted that no one would have told me it was an e-visit. I was then transferred to the office manager, Sharon, who also stated that I must have misheard and that no employee would have given me that information. I explained clearly what I had been told earlier, but she continued to dismiss my concerns. When I requested the name of the representative who originally assisted me so I could better understand the situation, Sharon refused to provide that information. The conversation escalated due to the lack of assistance and accountability. Sharon further stated that if I filed a complaint, it would "just come back to her," which gave me the impression that there is no proper oversight or accountability process within the office.

I have gone through my fair share of pediatric doctors who were overbooked all the time , rude, or…read moretook about 10 minutes with my kids before providing them with these crazy medications with no explanation of what they had or advice . I was referred here by a old friend to TCP and it has been about 3 years . WE ABSOLUTELY LOVE DR AMY and the front desk staff. I could go to any place of business and I wouldn't care how great the doctor is , if the front desk doesn't match that, I am out. We have recently moved and I still make the drive to come here because I doubt I will find somewhere better than this. KEEP UP THE GREAT WORK DR. AMY AND STAFF. -Andria Villarreal

Shannon Kluppel, M.D - pediatricians - Updated July 2026

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