Great contractor to work with. Does excellent work. Finished the work on time just as communicated.read more

I had Russell replace a chimney cap as well as repair the brick work and chimney flue. He was…read moreAMAZING to work with and provided quality work. He recommended I work with Cypress Metals for the actual cap. They worked together in that Russ measured, picked it up and installed it.Cypress Metals customized a cap to my preferences.The project turned out soooo well -- receiving MANY compliments!

We requested new retaining walls, replacement of driveway, and a new sidewalk. They kept us…read moreinformed about the next steps along the way and the work was completed on time and to our satisfaction. We overlooked one item with our retaining wall but they were able to accommodate our request and the addition worked out perfectly. Hard workers and pleasant to work with.

Great service. Best price I could find. Was able to get the job done right away. Kept me informed.read more

I wish I could give negative stars. Alma is NOT licensed and doesn't bother to contact the city he…read moreis working in for the proper permits. We ended up having to battle the city because Alma doesnt think he needs to follow the rules. I made a HUGE mistake and should have ended the job before it started. Alma is not to be trusted and when he doesn't finish the job then sends one of his crew with a sob story he didn't pay them. Stay away from Alma and Sela. They are crooks!

Would not recommend this company. Gave excuse after excuse for not coming and our contracted job…read moreis still not finished after two months. Took our money with promises that the job would be completed. Shame on us for trusting. Do not use this company.

We are in the Wasatch area. The service was prompt and reliable. Very knowledgeable! Crystal Pool…read moreand Spas came in, cleaned and reset our spa and she's running like new again. Chemicals are perfect and tests came out great. I would definitely recommend them to my friends and family. Fair prices, glad I called them. They came in highly recommended through word of mouth. Check them out!

STOP! Seriously, find a different pool/spa center. Otherwise find yourselves dealing with wolves in…read moresheep's clothing. They'll *appear* to be rolling out the red carpet for you, they'll be upbeat, and eager to help you find what you're looking for... but what they're really looking for is a SALE! They're crafty with their words and strong salespeople. You might even feel like they value you as a customer, but they value REVENUE above all else. The experience we had here was by FAR worse than any other shop we visited--it was like night and day. We have signed paperwork stating they would not keep our deposit if the item we were looking for didn't work with our space. Well, we came back to inform them that we needed to switch from a SwimSpa to a hot tub. We could have just cancelled the order entirely, but after being duped, we decided to look for a hot tub instead. They were unable to offer what seemed to be a very reasonable ask (based on the massive margins in hot tubs). Unfortunately, we couldn't come to an agreement. I called, with a kind, patient, and professional tone, and said..."It doesn't look like we are going to be able to make a deal." Heidi didn't say anything for about 30 seconds. Then asked, "So what are you saying?" I said, "We just need to cancel the order." She got SO ugly as soon as I said that. They definitely showed their true colors. They were kind and friendly until they didn't like what they heard. I was yelled at, criticized, and eventually hung up on (one employee was in the background prompting questions/comments to say like this was a battle to just win). Rather than listening to understand, they listened to respond. Rather than having a consistent demeanor and commitment to customer satisfaction, they were inconsistent and inconsiderate. As I was on the phone with them, I started taking notes of what was said (see photos attached to this review). I can almost promise you this: You WILL find a MUCH better experience A-Z at any other pool/spa business in the immediate and surrounding areas. Also, take a look at what seems to be a very unethical warranty service fee they charge you with a manufacturer's warranty that actually covers warranty/labor. They charge you extra money for what they're actually getting reimbursed from the manufacturer. S H A D Y! Update (in response to the laughable reply by the business): It's funny how Heidi called ME after she started seeing bad (but honest) reviews. Once again, I had to endure another lecture and very different tone than the one she used when trying to close a sale. She started with, "I hope you feel good about what you're doing." I told Heidi that I was just telling the truth because I believe consumers should know who they are entering into business with. I won't spend many words on providing a rebuttal to her lies and cheap attempts to save face (clearly she cares more about reputation and revenue than she does about people and professionalism). Anyway, buyers beware. Check this businesses reviews across platforms, check the Better Business Reviews, and proceed with caution. From one consumer to another, I recommend you at least engage with adjacent spa shops before signing anything at Crystal Pools & Spas. You'll notice an immediate difference.

I absolutely love working with this company. Have used them on numerous occasions on my home…read moreremodel. They are always professional and get the job done in a timely, clean manner. 100% recommend.

I can't say enough about how amazing these guys are. I had them cut out a portion of my basement…read morefoundation to install a window, and they were very easy to work with. Their workers are friendly and very professional. Will definitely call them again if I ever have another concrete cutting project. They worked with my schedule and very flexible when I had to change the date at the last minute.

I made a mistake about the time we had scheduled for a bid. My husband told him we weren't…read moreinterested in moving forward. I called to apologize about the misunderstanding and was told they didn't need our business. Then they insulted my husband. How awful.