Terrible service. We call to say they didn't pick up trash and told someone would be out and they…read morenever showed up. Been going on for three months. I would give zero stars if I could!

Gray's Disposal is the most dishonest, unreliable company I've ever dealt with. Unfortunately,…read moresince we were required to pay in advance for service, they now owe us reimbursement for months worth of pick ups that we didn't receive, despite us calling them on a weekly basis. We've recently spoken to an attorney about suing them. After reading through over a hundred bad reviews about Gray's Disposal on various platforms, the attorney has suggested a class action suit to recoup our losses. If Gray's owes you money and you're interested in participating, please contact me at 615-573-1511. They shouldn't be allowed to continue ripping honest customers off. Thanks.

Awesome experience and so important to recycle your mattress rather than throwing it away! So easy…read moreto coordinate and Anthony with OPS, who hauled my mattress along with my bed frame, was great. He was on time, had good communication, friendly & quick! Above and beyond!

There's a reason they have dozens of 1 star reviews (and more that say they wish they could give…read more0). LISTEN TO THE OTHER REVIEWERS. STAY FAR AWAY FROM RR. Horrible service, horrible management, horrible lack of consistency, horrible communication, and completely abhorrent treatment of customers. (Multiple reviewers have been called liars and given the same BS line about missed trash pickups being their fault, etc.) The pennies you save are not worth it. Believe everyone who has said "you get what you pay for" with RR. Chose ANY other service.

We recently cancelled our service (in the greater Nashville area) due to poor trash pick-up service…read moreand poor customer service. We had switched to RR when they began servicing our neighborhood because it saved us $15 per quarter. We figured trash pick-up is trash pick-up, and we didn't see any sense paying more for this kind of service. Boy were we wrong. We ultimately cancelled because our trash was not picked up the week of Memorial Day... and then when it was picked up the following week (and we had 2 weeks of trash overflowing out of the trash can), they only took what was in the can. I don't necessarily have an issue with them having a policy of only taking what is in the can (although their competitors are happy to take extra trash sitting outside of the can), but I found it a bit outrageous they wouldn't take the extra trash when they didn't come the week before. Calling their office is impossible. They do not answer the phone, and they do not return calls promptly (if they return them at all). I even called and left messages with folks at their corporate office since those numbers are online, but none of them returned my call. I emailed our local office and finally got a reply that way, but it was full of excuses instead of taking any responsibility for the issues we were facing. We had already decided a while back that we would cancel our service if we ran into any more issues, as we'd experienced missed pickups in the past. In those cases, we were at least able to finally talk to someone and get a credit on our account for the missed service. In this case, they made no such offer and informed me that we had a good driver on our route, that he said the can wasn't out there in the first week, and that they didn't have to pick up the extra trash in the second week. This is NOT how you take care of your customers. I responded that we wanted to cancel and receive a refund for the 2 weeks we didn't receive service in full, plus the 3 remaining weeks on our account that we had pre-paid for. I was told they do not issue refunds. WHAT?! I have never encountered any service provider who does not refund the amount you pre-paid if you cancel early. We had signed no contract. There was no written documentation on their website or provided to us that indicates they don't issue refunds. Ultimately, I disputed it with our credit card company, so we got our money back. However, it's just another example of RR's poor customer service and the lack of their interest in doing the right thing. While they confirmed our cancellation, they refused to tell me a day that the cart would be picked up. I was told it'd be sometime in 7-10 business days. I found this a little absurd as well, but whatever. Lo and behold, 10 business days passed (our cart sitting outside and violating our HOA rules the whole time, not that RR cared when I told them that would be the case) and they didn't pick it up. This time my husband emailed and said we expected it picked up immediately, and miraculously several different people responded and the cart was removed that day. On top of all of this, they do not communicate with their customers at all. Does your pickup day fall on a holiday? Well, you just have to guess/hope for the best that it will be picked up that week. In some cases, they still come on the holiday. In some cases, they bump you to be picked up on Saturday. (With us having a Monday pickup, this was ridiculous, as it meant going almost 2 weeks without pickup, and then having 2 pickups within 2 days. Their competitors simply bump everyone by one day when there is a holiday, which makes so much more sense.) Regardless of how they handle the holiday, you won't know because they don't send any emails or mail about it, they don't put the information on their website, they don't leave a note the week before on your cart... all things that their competitors do. We have switched to a competitor and are more than happy to pay a bit more for a company that 1) communicates what to expect to their customers, especially when there is a holiday, 2) is willing to pick up if you have a little extra trash outside of your can (within reason, of course), 3) answers their phone and works to keep their customers satisfied, and 4) actually picks up your trash and doesn't argue with you about it if there is an issue. I'm not sure why it doesn't seem like they care that customers are unhappy (as evidenced by the many, many poor reviews online as well as the personal experience we had). If they going to keep conducting business this way, then all I can say is that if you have a choice, DO NOT USE THEM!

This is the most unreliable trash pickup I have experienced in 20 years. They have plenty of…read moreexcuses as to why they can't do the job and ask for your patience, but they won't even respect you as a customer to cone twice a week. Backyard service means they can drive right up to your backdoor. If they can't, the trash stays and they cash your check. Not honest.

Have tried for 2 weeks to get service can not leave a message as voice mail is full did the online…read morerequest for the past two weeks still have not had a reply. Should definitely not be in business do not use!!

These guys were prompt, professional, and less expensive than the two other quotes I received. The…read morejob involved hauling away a fence I had removed with concrete posts, tires, and misc junk. It was all gone quickly and no sign the junk was there to begin with. Very happy with the work.

Excellent and timely Courteous and fairly priced, would use…read moreagain!- they have been responsive - easy to work with and arrived on time