1. Knl Plumbing

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Knl Plumbing

4.5 (8 reviews)
Closed 8:00 am - 5:00 pm

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Perrin Plumbing

Perrin Plumbing

4.6
(8 reviews)

This is actually my third time at two different homes that I have worked with Perrin Plumbing…read more Each time I worked with the Owner, Chris Perrin. The first was a condo that needed a new on demand water heater installed and a small 28 gal removed. It had to be inspected per HOA rules. Is passed and the work was complemented on by the inspector. At that Condo we also needed the sink moved from the wall 12 feet to a new counter to face the ocean. This required all new piping and drains and a new dishwasher and air gap install. . At This house we had a poor solar set up and four failing valves to be replaced. I had sent him pic s of problem areas and he came with all proper valves and piping. Plus an extra relief valve, just in case. And in fact, we did need it. Now we are back on track and everyone will get a hot shower. And we added on 2 new angle valves under our kitchen sink that controlled water flow to the refer for ice maker and cold drinking water. So he fixed that while he was here. I had one final question on settings next day and Chris answered my text with a call and clearly answered my question. On a Saturday morning! Now that's a great response to a customer. Mahalo Perrin Plumbing.

I want to preface this by clarifying that this review is not about any services received, as,…read moreunfortunately, we never got to that. I first contacted Perrin Plumbing via e-mail on June 20th to inquire about having a tune-up done on my water heater. Chris replied the same day saying that he had work scheduled through the 30th, but if any time opened up he would let me know. I agreed and said that if I had my water heater serviced before then I would let him know. We both did not contact each other after that. On November 13th, I sent Chris a follow-up e-mail saying that I put off my water heater tune-up because Hawaii Energy extended the offered credit into next year, but that I'd like to get it done in the next month if he had any opens. Three days later, he replied apologizing for missing my e-mail and to let me know that he could service my heater in the next month. I replied asking what date and times worked for him, and we agreed on December 1st. I e-mailed on the 19th to ask what time worked for him, and followed-up again on the 23rd to confirm a time. To date, I have not heard back from him. December 1st is in three days and he still hasn't confirmed a time with me, so I decided to go with another plumbing company. I really wanted to use Perrin Plumbing because he has such excellent reviews on Yelp, and I wanted to support a smaller business. I'm sure that he is great at what he does, and he is very pleasant in our e-mail correspondence, but my water heater is acting up something awful and I just can't wait on him. My three-star rating is a reflection of the lack of communication and the long wait time for a response.

Good Guy Plumbing

Good Guy Plumbing

5.0
(15 reviews)

I found out I had a water leak through the EyeOnWater app and reached out to John at Good Guy…read morePlumbing. After doing some troubleshooting on my own--changing toilet parts, checking the irrigation system, and investigating other possible causes--we narrowed the issue down to the main water line. John responded immediately, told me he could send someone out the same day, and even gave me a one-hour arrival window. Based on the information I provided, he was able to give me a quote before anyone even came out, which I really appreciated. As promised, Jonathan arrived right on time. He was incredibly friendly, professional, and knowledgeable. He located the leak surprisingly quickly, and I was shocked at how deep the pipe was buried. At one point, Jonathan was upside down in the hole working to access it! Throughout the process, he clearly explained what needed to be done. He let me know he was going to the store to get a part and would be right back--and he was. He returned quickly and got right back to work. Once the repair was completed, he showed me the damaged section of pipe and explained the fix before covering everything back up. I was especially impressed with the care he took when refilling the hole. He carefully put the soil back in place, and by the end of the job, he was covered from head to toe in mud. It was obvious he worked incredibly hard to get the repair done right. It's been a few days since the repair, and so far everything is working perfectly. The owner of this company is responsive, kind, and most importantly, honest. I highly recommend Good Guys Plumbing for any plumbing needs. They truly live up to their name--they really are "The Good Guys"! Mahalo, John (and Jonathan) for your help. We appreciate you so much!!!

First day in my new condo in Kīhei. No hot water and this very senior woman has no clue how to get…read moreit. It's Sunday. I left a text with Good Guy. He called and walked me through how to turn on the breaker. Then he had me send him pics of the water heater and he told me how to turn it on. No charge. He truly is a good guy. Little did he know that an hour later, a fire truck and ambulance would be at my door to transport my sick sister to hospital (Flu A). We needed hot water and the Good Guy was here to provide it. Thank you, sir. As you told me, "Sometimes people just need a little help."

Knl Plumbing - plumbing - Updated July 2026

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