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    Know It Ales Entertainment

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

    Wonderful experience with Know It Ales! The girls are funny and professional. Highly recommend attending any entertainment event they host!

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    Hollywood Casino & Hotel Lawrenceburg

    Hollywood Casino & Hotel Lawrenceburg

    (167 reviews)

    I always have a good time when I go up there, win or lose. They are always super nice and I love…read morethe craps tables.

    DISGUSTED BY HOW HOLLYWOOD CASINO HANDLED THE THEFT OF MY PHONE…read more I visited Hollywood Casino for what was supposed to be a special planned outing with my mother (from a nursing facility) and a couple family members. Instead the night ended with my phone being stolen and an experience that has left me completely disgusted with the casino. I knew the exact machine where my phone had been when it was taken. We immediately tried calling it, but it had already been turned off. Having visited many casinos, I am well aware of the extensive surveillance systems they use and how closely activity on the casino floor can be monitored. Yet, despite knowing the specific machine and the narrow timeframe, I was never offered meaningful assistance in reviewing footage to determine what happened. What makes this even more disturbing is that several employees (that I reported it to) told me thefts like this reportedly happened numerous times during their employment there. If this is true, why is more not being done to protect guests and respond seriously when theft is reported? The next day, I did what the casino apparently was not concerned about doing--I tracked my phone myself using the FindMy App. The phone had been sold to an ecoATM located in front of a Kroger. Identification is required to sell the phone through the machine, as well as powering the phone on (which is how the location updated). This helped authorities identify an individual, and criminal charges have been filed. THEN came the most disturbing discovery of all: the individual identified in connection with my stolen phone had worked at Hollywood Casino. I cannot state why the casino failed to provide more assistance or whether the person's employment there had anything to do with how my report was handled. But from my perspective, learning of that connection after receiving so little help raises serious and troubling questions. Publicly available information also showed that the individual had an extensive arrest history. An arrest history does not, by itself, prove guilt in any particular matter, but it certainly added to my concern after learning of the person's connection to the casino. What kind of standards does Hollywood Casino have for the people it employs, and what responsibility does it take for the safety and security of the guests who spend their money there? Casinos have cameras throughout their properties. They have security personnel. They have the ability to investigate incidents on their premises. Yet when my property was stolen and I could identify exactly where and approximately when it happened, I felt dismissed and left to investigate the theft myself. This is unacceptable! I brought my mother there for a special outing. Instead of leaving with a good memory, I left without my phone and with absolutely no confidence that this casino genuinely cares about the people who support its business. I would strongly advise others not to support this casino based on my experience. If you do choose to go, be extremely vigilant. Keep your phone, wallet, purse, and other belongings secured at all times. Do not assume that extensive casino surveillance means you are safe and will receive meaningful assistance if something is stolen. Hollywood Casino should be ashamed of how this situation was handled. I expected concern, assistance, and accountability. What I experienced instead was indifference. I will not return and I cannot recommend this casino to anyone!

    Know It Ales Entertainment - triviahosts - Updated September 2026

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