My mom went to Oak Grove after a hip replacement for rehab. Because her dementia was so severe, it…read morewas decided by all concerned that she should stay there until an opening came up at a regular dementia facility. I can't say enough kind things about the staff or the care she received. They clearly loved her and worked with her even though she could be quite trying at times. The staff were wonderful to our family too - very kind and supportive and communicative. She finally (after 6 months) made the move to a dementia facility this past week and the staff continues to check with me to see how she's adjusting. I cannot recommend Oak Grove highly enough!

the facilities are beautiful. This creates the illusion that your lives ones will be happy and…read moresafe. nothing could be further from the truth. They say they have a nurse in staff 24/7? untrue! They have unqualified and unlicensed people dispensing the medications to residents. if the residents notice that they have too much/too little medications, they are told "too bad". There is high turnover with their staff, and the residents are the ones that suffer. The residents pay thousands a month, and are treated poorly. Do not choose this place! you will regret it almost immediately.

Don't let looks deceive you. It might look like a cruise ship, but this ship is sinking. Please…read moredon't bring your loved ones here. I thought that a new build by a well-known corporation would have their sh*t together, but they don't. They don't care about your loved one--they only care about your money. The new ED has eliminated many of the well-loved staff; almost 30 people have left in the few months she's been there! Care providers are few and far between and have very little support. While the HC-staffed care providers are wonderful, often times care providers are from an outside agency and have no idea who your loved one is and don't seem to care to learn. They go through the motions, often missing pieces of med management and/or care plans and are not even held accountable. When accountability is addressed, hackles go up and directors get defensive--a bit suspicious to me. The facility recently went 3 months without a Resident Care Director in-house. No charge nurse. No directorship for the care providers. To make matters worse, they had no visiting doctor for weeks and weeks. No weekly or monthly check-ins. Many of the residents rely on the house-visiting doctors as their PCP and had nothing! Nothing! No one to check on their health! Care plans were pushed aside and not tended to, not followed, not updated. Neglect seems to be the name of the game. Supposedly someone was there in the interim, but when I was told I could reach out to her, I was ghosted, then told I needed to wait for the new RCD. My loved one has been waiting for an updated care plan for months. Neglectful. Residents recently had to go at least 17 days with no call-buttons (pendants worn around necks or a watch-style) because numerous batteries died at the same time and the facility just didn't have any extras--none. Then they were on back order. How does a facility like this let that happen? How do you not have stock of such things? Yet new residents were being accepted all the time! So not only did the established residents have to feel unsafe in their units, the new residents did, as well. For almost 3 weeks! Food is mediocre at best. Dining services has just received its (at least) 5th, 5th!, director in the couple of years HC has been open. We were told (sold on) excellent food, various chef-led cooking adventures for the residents, frequent use of the pizza oven and open cooking area for resident interaction, special dining events, and a robust menu. Instead, none of these has happened and they keep doing the same thing over and over and over, expecting different results. Insanity. Communication is abysmal. Don't expect a speedy return on any emails or phone calls unless it's in their direct interest. And anyone who was friendly and would look into things for you has been eliminated, either pushed out by the hostile environment or fired. We used to get newsletters and family-communication as to who works there, their roles, or who might be leaving; we'd learn of upcoming events and just get a general sense of what was going on. Now there's nothing. Every time we visit, someone else has left or been fired, we have no idea who the new people are, no idea of upcoming plans for improvement or what the general long-term plan is by this new ED. The ONLY positive I can say about HC is that their activity offerings are plentiful and fun; but when the overwhelming feeling is gloomy, and many residents have shared that they feel helpless because this is all they have, this is what they sold everything for, a robust activities program isn't enough. Please, please look elsewhere for care for your loved ones. Don't be fooled like I was.

have been a few times to the emergency room prompt service quick complaints…read more arrived at the emergency room one year ago and convulsions I stabilized the night in the a.m. set solve through another hospital for a procedure. it was main I went. Everyone is very nice. was terrible old part of the I guess but busy is any other entity that serves the population no complaints.

Pen Bay Medical was a great facility to visit when I got Covid during my Maine vacation! I was…read morechecked in immediately and was instructed to sit and wait in the open and clean waiting area. I barely sat down when Nurse Kara called me into a room. She was efficient and caring. She did a Covid test and said it would be an hour for the results. I sat back down in the waiting room and she called me in 30 minutes later with a positive result. She said the doctor would be in shortly, and she was! Dr Lew was a delight! Extremely kind and helpful. She prescribed Paxlovid and called the script into the hospital pharmacy. When we arrived there, the staff was working on our insurance to determine the medication cost. I cannot say enough about how helpful Hilary was! I really appreciated her going the extra mile to help us out. Would highly recommend Pen Bay Medical. Everyone there was top level

My beloved grandfather was a resident here for the past 6 months and he received exceptional care…read moreand support from staff. He felt loved and cared for and he loved them in return. I worked in 2 skilled / nursing facilities in this state for 4 years very recently. I not only personally but professionally know good and bad facilities. This is a good facility. It is on the smaller side but has more of a homey vibe to it than many other facilities. It also seemed to be conducive to staff being able to spend more time with residents and really build good, trusting relationships with them. He was in a 3 person room and it was managed well so that everyone had as much privacy as possible and were treated with respect. My grandfather just passed away at this facility this past week and my mother and I were with him. The outpouring of love and kindness that we received from staff, and that was also given to him in his final day just proved all the more that he spent his final months in the best place he could have been. There are literal angels working here. I can't say enough good about Coastal Manor, but thank you for taking such good care of one of the most important men in my life.

If I could give 0 stars, I would. Let me explain... My grandfather who was put on hospice, was put…read morein a room with 2 other men, and absolutely no privacy. The room was completely open & the tiny curtain that was there didn't cover anything and wasn't used to separate the patients. Our first interaction was walking into the room and the room mate on the commode in FRONT of my grandfather. The second interaction was a staff member giving my grandfather meds, I asked what medications they were because he's on hospice and there was a lot of pills. It took the staff member 20 minutes to see what the meds were and couldn't pronounce 1 of them. My grandfather could not swallow and was choking on pills, water, food, etc.; the staff member was forcing the pills into his mouth and I had to step in and tell her no more medications and told my grandfather to spit the pills out. There was also no railings on the bed & every day when we went to visit, my grandfather was falling out of the bed. He was dependent, with no mobility so he could not reposition himself. As a family, we requested that another hospice agency come in and take over his care and to be moved to another facility. The hospice nurse talked to the other facility & agency, and told them he was "eating and drinking fine and doing good". Complete lie. The man couldn't swallow anything and was uncomfortable, in pain & having absent seizures (if they paid attention, that would've been noticed). The nurses at coastal manor were extremely rude to me, when calling to check on him and when asking questions about his care. At one point, they pretty much called me dumb and told me "I didn't know what I was talking about". I don't claim to know everything, however I do work in healthcare and this is my third grandparent to go on hospice and pass. I know the logistics of the process and steps that need to be taken. The hospice agency and this facility did nothing, but cause more distress to my grandfather. We finally made the decision to send him to the hospital, to get another hospice agency to assess him. The assistant director of nursing, care manager & hospice nurse, threatened us by saying "your grandfather won't be admit to the hospital. Your grandfather won't be admitted or accepted to other hospice facility. He'll be sent further away up north". NONE of this happened. He was admitted to the hospital and accepted to the other hospice facility. Where he got the correct medications, was able to be comfortable and pain free, and eventually passed with dignity. They did not send his belongings to the hospital with him. When the family went to pick up the belongings, they didn't know what patient we were talking about. Family had to go into the basement and look for the belongings, where there was hundreds of boxes of patient belongings. We find the belongings and look to see if that's everything, nope. The one thing we wanted, wasn't there. A photo frame that had a picture of our grandmother. We ask where it is and told "I don't know. You can look in his old room". The picture was on someone else's night stand (not where we had put it prior). This is not a place you send a person you love and care about. The staff do not care about the patients, it's not a good environment for patients. The place is gross and has so many problems. We also overheard a staff member say "I hate this job." As well as multiple staff members going out for cigarettes and going straight to patient care, without washing their hands. There was also trash bags in the hallway and just a dingy environment.

Our son was a resident at Ledgewood for 5 1/2 years. He finally died June of 2026 at the age of 56…read morefrom FTD. We were so glad when the Long-Term-Care Ombudsman put us in touch with Ledgewood. Jon had been refused from numerous carehomes because he was under 65, and because FTD patients have a reputation of being hard to care for. In the years he was at Ledgewood we saw nothing but kind, caring and highly professional treatment of the residents. This is a modest, unpretentious, homelike setting. It was well kept and clean. It seemed as if everytime we went there someone was mopping the hallway. There were games and craft projects. There were visiting musicians to sing and play the piano (I was one of them). The food was very fine! The staff put on a Thanksgiving-Christmas dinner for the residents and their families. It was as good as anything I ever ate at a fancy restaurant. Everytime there was any change in Jon's condition the head nurse called us immediately. The medical staff was on top of his situation and had plans all ready for new medication, etc. Ledgewood helped us survive a traumatic, very long, tragedy. This from Phyllis Leeke https://ledgewood.me tel:2078922261 talk to Nate Bennet

From the owner: We're a 60-bed Long-Term Care and Skilled Nursing Care (offering therapy services) healthcare…read morefacility.

Therapy staff is top notch! The rehab team is committed to making sure each individual is treated…read moreas such and they are extremely professional and accommodating. Nursing staff is prompt with questions/answers. If you have to go to short stay rehab I suggest choosing Ross!

From the owner: Ross Manor in Bangor specializes in sub-acute care, physical rehab, long term care, and residential…read morecare. We have an experienced professional physical rehabilitation team which includes rehabilitation nurses, occupational therapists, physical therapists, speech therapists, activity therapists, a licensed dietitian, and licensed social workers. The staff at Ross Manor are available and willing to evaluate and admit patients seven days a week. Other services include a wound management program, IV therapy, medical nutrition therapy by a licensed dietitian, ventilator care management, and dialysis.

his tv doesn't stay on!! I know that's minor to health care workers but it's MAJOR for someone…read morerecovering in any healthcare facility!! He does want to keep asking so I will!!! He should have a tv that works!!! Otherwise the meals are great and so is the staff!!!

From the owner: The Cedars - An award winning retirement community in Portland, ME, offering the full continuum of…read moresenior living options for every potential stage in your life: Independent Living, Assisted Living, Rehabilitation and Skilled Nursing Care. At The Cedars, seniors embrace each day as an opportunity to grow. Our senior living community is designed to help them do just that. So choose to live in a place that gives you every opportunity to live life to the fullestThe Cedars.