Koch 33 Toyota rental What a great experience from the beginning of booking the Rental Vehicle with Brigette & Deb. To picking and dropping the vehicle off with Mylinh. No hidden fees like other well known car rental businesses upon pickup. The price quoted to me was the price I paid. So glad I learned about Koch 33 Toyota Rentals. Thank you read more

No way I'm giving your establishment a 5 star review with Bridgette's attitude.  She charged me for an extra day while never explaining to me when it needed to be returned. Her attitude brings a 5 star review ( we had Josh who was fantastic) like to give Josh a huge Shout Out, to a one or two star review.  When you bring your car into a dealership for work having someone that show compassion can ease the issue you are going through. When I rented the car it says I left at 8:58 Wednesday that's the time the transaction started I left at 9:30 . I brought it back at 10 am Saturday after hearing the car was fixed . We were there at 10 am and waited in line while Josh finished with a couple in front of us.  Then Josh went through what was owed and even went above and beyond recommended ways to prevent this from happening again.  I get to the check out at on the rental side and hand in my keys to Bridgette. She asks me where the car is and I said right there in the bay. She jumps up, saying oh they don't like that and ran into the shop to move the car. Right there It felt like I did something wrong. No hello , no good morning.  Then the bill came it showed 3 days rented. Which I thought was fine signed and got into my car. My wife noticed that instead of charging for 3 days I was charged for 4 and immediately went back to the counter to speak with Bridgette. She told my wife he should have been here on time if he didn't want to get charged for the extra day.   That's not a 5 star answer or experience. She was rude and condescending. read more

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I had a very disappointing experience with Koch 33 Toyota that I feel other buyers should be aware of. I traveled over 6 hours from Maryland to purchase a 2018 Toyota Tundra after coordinating with the dealership for nearly two weeks, including scheduling a mechanic inspection and completing financing steps in advance. When I arrived, I was informed for the first time that the truck was inoperable and undergoing a radiator replacement. This was never disclosed beforehand, despite multiple conversations during my trip. Because of this, I was unable to test-drive the vehicle or have it properly inspected as planned. I canceled the purchase, and the dealership confirmed in writing that "the deal is effectively reversed." However, after returning home using a loaner vehicle they provided as an accommodation, I was later charged $156.96 for that vehicle--something that was never disclosed or agreed to. In addition to the frustration, I incurred out-of-pocket expenses for travel, a mechanic, and lost time from work. I would strongly encourage anyone considering purchasing from this dealership to ask very detailed questions about vehicle condition and get everything clearly documented before making the trip. read more

Don't risk buying used cars from this dealership they sold me 17 CRV for almost $20,000 not even 24 hours after I drove it off the lot. The battery died on it even though they supposedly had it pass inspection. Then three months after The turbo went, that was $5800 to repair. By then I had paid about $15,000 into the car itself. Then 1 month after that it was the catalytic converter that was $3500, then it was the cat again 6 weeks after that $900. They told me to take it to a Honda Dealership because they didn't have a way to further diagnose the CRV. The Honda dealership estimated $12k in repairs. (The catalytic converter they put in was too small and caused a head gasket problem) So yes, basically got scammed into paying $30,000 for a 2017 CRV. I went to the manager to try to amicably sort things out. I couldn't reach him for a week. They could only give me $8k for the CRV and only if I changed it for something else in their dealership. Please do not purchase used vehicles from them specially if they're not Toyota. I was told so many excuses and given the run around regarding the CRV. I've lost my trust in them and though I'm grateful they got me into a 2024 RAV4 it's still costing me 36k and I'm still paying off the 8k worth of repairs for the CRV. They kept my 10k in cash that I put down for the CRV took advantage of my situation as i was unemployed when I went in for the CRV, I took out 10k in savings for that CRV. Looking back, I regret trusting them specially since I was told the vehicle passed inspection and was in good condition, obviously not if it needed 10k worth of repairs within 6months of purchasing it. That CRV should not have been sold for more than 10k. Not in the condition it was in. I reluctantly accepted their offer, but my trust has been broken and I don't want others to fall into this situation either. Don't buy a used car from them unless it is certified with warranty. Specially if it isn't a Toyota. Again that CRV was not fairly priced. I will not be recommending them or returning to their dealership after having gone through what I have. I felt dismissed, belittled, disappointed, and taken advantage of. Them selling that CRV for almost 20k probably knowing it'd need repairs within a year solidifies that. read more

These guys are the masters at bait and switch. Post an unbelievable deal on your website, get people to drive to your establishment after confirming the car is in stock then, after a 2 hour drive, tell them "sorry, the car just magically sold while you were driving here". Hear me out. You need to pass on this. It's a trick, don't be fooled. read more

Bought a certified truck from these asses, sold me one with bad battery not only they are charging me over $70 to check the battery but for the new one too. Never again buying from Koch33. read more

I purchased a 24 Tacoma from this dealership after speaking with a young man. I was initially looking for a RAV4 for my wife but all of their used ones were priced as high as the new ones. Take whatever you know about normal car depreciation and trash it because they sell a lot of their new models closely priced with their used. Their salespeople lean heavily on "Toyota reliability and reputation" so much that it reads as arrogance and no genuine skill. And their pricing correlates. Long story short, when I purchased my vehicle I learned that I paid over $10,000 more than most people with the same Off Road Tacoma model, no significant upgrades, no significant packages, nothing but pure greed. I can go on Hertz Used cars and see my vehicle being sold at $44,000 while I still owe $55,000 on mine after originally purchasing it for $65,000. Most people I see paid $55,000 out the door for their vehicle. To make matters worse, my salesperson didn't bother maintaining a relationship with me. It was very transactional and a very poor transaction at that. I felt better about buying my Corolla in 2016 than I do about a vehicle priced more than double of that. read more

I spent several hours researching the exact new car I needed. This dealership had almost everything I needed except heated driver's seat They offered to install this for an additional $769.00. I thought that was excessive but agreed to it. When I received the invoice, there was an additional $211.50 that was not itemized on the invoice. or explained. Is this a scam or are the people at the dealership unable to add correctly? Look elsewhere for your new Toyota. read more

First of all do not go by the reviews you see here most are bought and fake reviews . Go check this dealer out on yelp and BBB you will see how bad they are . Wish I had done this !!! I bought a nearly 48k brand new crown and love the car but this dealership absolutely lie and cheat. When we went to pay BLAKE STAAS lied completely through his teeth zero respect for this clown and this dealership that allow him to cheat customers !!! He sold us an extended maintenance plan and after I asked him several times he (BLAKE STAAS) confirmed all several times that yes it will also include major maintenance at 30k miles and 50k miles . This is not true as I checked with my local Toyota dealer and it does not cover any major maintenance at any time what so ever . COMPLETE AND BLATANT LIE BY THIS CLOWN BLAKE STAAS AND KOCH 33 !!! It's a stupid business plan as my sister wants a new Toyota Camry and I can guarantee we won't be going to this DISREPUTABLE DEALER KOCH33 EVER ! read more

On September 17, I took my truck (which I'm still paying) to the dealer for service. My truck still on warranty under 50,000 miles and it had a problem with the engine. A problem that was unexpected, that happened not for lack of care cause im always on top of it services but engine fault. I was told by spanish speaking worker that if the warranty pay for the parts and labor it will also pay for the car rental that I need it. However, I was recently notified that the rental cost will not be covered. As today my truck still at the dealer more than 40 days that now I am going to be charge for the car rental. Mind you ordering the parts and receiving them took couple of weeks... but I'm the one paying.... read more

Dealer wanted to buy my truck, promised no haggling. I drove 3 hours to get there to have them offer 20% lower. No apology or explanation. Used car all the way. read more

I am THRILLED! Other Toyota dealers said it was "impossible" to get the Toyota Tacoma in the color and package I wanted. Josh Rumble at Kotch made it happen. He and his GM went to work. They gave me a very fair price on my trade in. Josh gave me great updates and communications. It was the first time in a long time I felt awesome at a dealership. Josh really went above and beyond. Now I have an awesome truck at a great price. How can you beat that? You can't. I would gladly refer people to Josh and this dealership...I have already started! : ) read more

Koch 33 Toyota - LOOOOOKING GOOOOOOD : ) - Car Dealers Near Me - Easton, Pennsylvania

I wouldn't recommend Koch33 to anyone, you try to cancel something and they make it so difficult a process that you simply give up and thats exactly what they want. Called for service never called me back multiple times. Tried to schedule service on their website, service kicks you out and you have to start all over then it never goes through. They just want your money then; they could not give a damn about you. Don't buy your car at Koch33. read more

The after sales are ruthless. They will negotiate prices like your getting a great deal but actually just robbing you in plain site. The sales of the vehicle went the dreaded after salesman. I called the salesman back and told him I would never purchase another vehicle from that dealership and I never did. I'm still scarred. read more

if I can give it a 0 I would. our Toyota tundra was under the recall of a new motor. they changed it and used the same belt not a new one then an owl sound started and they stated that is not part of the engine well after doing some calls and speak with Toyota they stated that it is covered under the warranty but since I was treated so poorly I will not go back or recommend this place. they also don't answer the phone or call back when messages are left. read more

I leased a 2022 Tacoma from Koch. I put all of 17,500 miles on it in 3 years and took impeccable care of it. So, I went to Koch to purchase the Tacoma. After forcing me to get a buyout inspection, I was stunned to learn that I could only get a high used car interest rate. Then, I learned I had to pay taxes and registration fees. Then, the salesperson, Oscar, left me sitting at his desk for more than 20 minutes. When I got up to see where he was, he was laughing it up with a couple. I went back to the Service department to get my car, and waited. Oscar told me the best monthly payment he could get was $500 for 84 months. I got mad and we exchanged words. At one point, I said that this was at least the sixth consecutive car we purchased or leased from Koch, and that I will take my business elsewhere. Oscar told me to "go ahead." Then, when my car was ready, I went to pay and Oscar and his manager approached me to tell me I had to pay $170 for the buyout inspection when I never bought it out. I left and went across the highway and bought a Hyundai. When I turned in the Tacoma at Koch, I asked to be reimbursed for the buyout inspection. Oscar told me he would talk to his manager the next day. I never got reimbursed. Natalie Klein sent me an email asking how my buyout visit went. So, I called her and left her a message. No call back. After being a loyal customer for many years, this is how I was treated. Koch is not a place to buy or lease a car. If you do, then stay away from Oscar. He epitomizes a sleazy car salesman. read more

Place is a joke, never heard the # 75,000, it was 100,000 mile warranty @ closing...but of course..They call & email me about buying my car back, general manager included...then go quiet, don't answer any calls...professionalism at an all time low, with the exception of the smiles & handshake read more

Ordered 4 tires and was told there would be a $60 rebate per tire. Scheduled the installation at the same time and got an estimate for the mounting, balancing, and alignment. When I picked up the vehicle and paid for the service, the total was over $250 more than the estimate. When I asked about the rebate, I was told there was none. I guess the rebate was for them, not the customer. I left and called the service manager and left a message. After a week with no return call, I emailed the service manager. Now a week later I still have not heard back from them. Their customer service is seriously lacking. All about the money. This is why I didn't purchase my Toyota there. They were charging a post-COVID $2400 "market price adjustment". I went all the way to Kelly Toyota in Hamburg to get what I wanted without this upcharge. Will now only go to Kelly for service. read more

Used car buyers beware. It is recommended if you buy a used vehicle from Koch 33 Toyota, that you bring a mechanic or take it to a shop and put the vehicle on a lift to inspect it. The salesman will not educate you on known issues of the vehicle you are looking at. I bought my truck less than 2 years ago and recently went in for an oil change. They then discovered this hole in my frame and quoted me $16k for a frame replacement. I was certainly taken back by this. I took my truck for a second opinion and they said, "this did not happen" in less than 2 years. I then took it to rust specialist who said, "this is more than likely 4-5 years old. He confirmed that by the amount of metal he had to remove to make the repair. (Which Koch 33 Toyota told me was not repairable). I spoke to quite a few managers and such, none of which were sympathetic to my situation. Instead I was given every rebuttal and defensive answer under the sun. I wanted to give them an opportunity to make things right before I made this review. I just got off the phone with Bob Bozarth, General Manager. Again, no sympathy and the ultimate corporate responses and defensive rebuttal. They also had to me talk to Mike Burock, finance director. He told me they want to help me and to come in. He handed me off to a salesman and had me test drive a slightly newer truck with even more signs of rust than my truck. While test driving, this salesman asked if I had GAP insurance and that Dick's Sporting Goods has mouth pieces on sale. Suggesting that I total the truck and collect the insurance. Not really in a joking mood at this point. Came back and talked to Mike Burock again. His solution was to trade in the vehicle and buy a more expensive truck to roll over $14k of negative equity into. This would turn my current $557/mo payment into $1,100/mo. "Well now that your truck has a hole in the frame, we can only give you $11,500 for it" All this being said after purchasing 2 vehicles from Koch 33 Toyota. We are nothing more to them but a transaction. Sell a car, on to the next. I gave them about 2 weeks to retain me as a customer. Finally was able to talk with Bob Bozarth, GM today and he was okay with losing my business and anyone else's business that may read this. I said I would settle for the cost of the repair, $1,500.00. Nope, you signed an "As-Is" disclosure, nothing we can do. Look at the pictures below and ask yourself if that happened in less than 2 years. BUYERS BEWARE! read more

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I had a really good experience at Koch Toyota. My sales person, Tom Calnan was great. He was very patient as I showed up several times with a tape measure because I had a dog kennel I needed to fit in a vehicle. After measuring various models, the one that would work best was the Sienna. Tom was very patient with me and he really put no pressure on me to buy. If you go to Koch, as for Tom as he made the experience very stress free. read more

BEWAREEEE!!!!!!!! DO NOT WASTE YOUR TIME AT THIS DEALER. All week I spoke with Charles Dale in regards to a used Tacoma I wanted. I should have seen the red flags when he told me the truck had one pervious owner who was actually his girlfriend. He would not take a deposit, said that it wasn't allowed...not sure if that is true or not. Charles told me he would "let me know if the truck sells" since i had a 3 hour drive there. When I arrived he said he was sold. Then he tried to sell me the brand new Tacoma! TERRIBLE!!! Definitely was baited there!!! read more

Great experience with Koch33 Toyota! Salesperson Tiffanie was responsive, clear, helpful, and worked by text and email to get to a great deal before I visited the dealership. I drove 1.5 hours and it was worth every minute. Finance Director Adam was in touch before my visit, and the terms were better than I expected. The dealership facility itself was beautiful... I wish I lived closer to take advantage of the service department. What a great Christmas 2021 for our family thanks to Koch33 Toyota! read more

Koch 33 Toyota - New 2021 Toyota Tundra - Car Dealers Near Me - Easton, Pennsylvania

I took my car to check the noise coming from the engine, they say it's normal, they send me to get a second opinion and the other mechanic says that the intec is bad, I come back and the manager of the place is a clown that the noise is normal and that they don't hear anything, I have videos and a second opinion and nothing, my warranty ends at 75,000 and the other at 100,000 and still they don't want to help me with my car, the worst thing is this place I will take legal action read more

Terrible service! We took my fiancé's 2016 Jeep Renegade in for an INSPECTION and it passed but they recommended that we did an alignment due to uneven wear of tires (which was true after I checked them afterwards), we told them to perform the alignment and told us to come pick it up at 3pm (this was a Saturday) as they are almost done. We got there at 3pm and they were not finished yet but John, the service man, advised they are wrapping up and will be done shortly (which was fine), he then came back out to us (we were in the waiting room) and told us a bolt busted on the rear control arm due to rust and it seized when they were doing the alignment. I looked at the bolt and it had VERY MINIMAL rust. He then told us they don't have that bolt in stock and they will need to order it first thing Monday and we can pick it up Monday after work (which was still fine). He then called my fiancé on Monday and told her that that they can't get the rest of the bolt that broke out of the control arm and we need to replace the entire rear control arm for $800+.....I could not understand why a reputable shop couldn't remove a bolt out of a control arm. He then tried to give other options ($500+) but they were all insane to me. I then proceeded to tell him to just set the car outside (as they refused to fix it without me paying an astronomical price) and I came and picked it up and had it taken to Moore Tire in Bath, PA (highly recommended). I ordered the new bolt from Rentschler Jeep in Slatington and Moore Tire installed the new bolt and performed the alignment and we were sent on our way. I was absolutely disgusted with the service that Koch gave us. Koch didn't even want to give me a discount due to this. if I was not mechanically inclined I would not have known better and just paid them. INSANE business practices. We purchased multiple cars from them but this will be our last one and we will not be back unless they reach out to us and apologize/offer a deal for future business. I do NOT recommend this dealership. I recommend Rentschler Jeep and Moore Tire!! read more

I recently moved into Easton and took my 2016 Prius into Koch 33 service department. April 22nd the car simply losses power at a stop light. Tried to take left turn into oncoming traffic and almost died. Limped into the service department. $222.00 dollars in troubleshooting and they couldn't find any problem. On Memorial Day the same situation this time my wife was driving. We waited all day to have the car towed back to Koch 33. Again the service staff couldn't find a problem. This time they kept it overnight. My wife and I did some research. We gave them the information we found scouring on the internet. Multiple reports "  https://priuschat.com/forum/elektroingenieur. Found the same issue in conjunction with this software update. The Koch 33 technician in charge of our case told us " we don't just run updates just because". We had to insist they ran it and we asked to speak the service manager. With attitude, and three hours they finally ran the update.Bulletin T-SB-0241-17, Reduced power when accelerating from a stop. Staff was completely unaware of the bulletin. Less than 75,000 miles on the car, still under warranty. Car is diving now. But my wife still won't drive her own car. Service staff was proved insufficient for $444.00 in costs read more

I've never felt more disrespected by car dealership as a customer. Koch 33 Toyota reached out to me and sent me an offer to buy my vehicle. The offer looked very fair at first. When I spoke to the representative on the phone, I addressed my concerns that I would have a 1 1/2 hour drive there and I don't want to waste anyones time and end up with an unreasonable offer upon arrival. She assured me that they were looking for my specific vehicle and they would honor my offer if not increase it. I was definitely skeptical but decided to take a chance and drive down. A salesman took my keys/info and decided to have a 10 minute conversation with another sales rep before finding the "appraiser". After about a 30 minute wait, the salesman came back and stated they didn't want my vehicle. I asked why and they stated "he felt a little issue with the transmission". I asked the salesman to take me over to the appraiser so I can speak to him. (This is when the real disrespect started). I asked the appraiser (Keith Doddy) what was going on and he rudely said "yeah I dont want it I don't like the transmission". I asked if he would take me for a test drive so I can see the issue he was describing. In an even ruder statement he then said "bud I'm busy I cant do that". I replied with you guys made me an offer and asked me to come here, I just drove an hour and a half to be here and you can't even show me the issue? He then dramatically grabbed his coat and headed for the door. We jumped in the vehicle and proceeded for test drive number two. While on the test drive he tried to re-create this fabricated issue. When it never happened, he then stated "oh well maybe its warm now". I literally drove the car for the last hour and a half and the thermostat never moved from the beginning of this "appraisal" to the end. We arrived back at the dealership and he jumped out, headed for the door, and said "yeah not interested". Probably top 5 most disrespectful encounters in my entire life. This is how Koch 33 Toyota treats their "valued customers". Please beware with your dealings with this dealership. Wouldn't be surprised if this is how they treat customers that might have issues with vehicles they have sold. Shame on Koch 33 Toyota. Couldn't be more disappointed. For context, I took my vehicle to 5 other dealerships the same day and not a single one said there was an issue with the transmission or drivetrain. Didn't even offer me an apology or any compensation for my time/gas burned for the trip. Please please please be aware. read more

Ok I have bought two previous time from Koch 33 when they were previously own. Since Koch bought them out the service dept is a sham, there collision center is sub par an fails to repair the vehicle correctly! I have yet to purchase a vehicle from them until yesterday when I spoke with the head Salesman who confirmed that the 2023 Toyota Hybrid Plat was still available an transferred me to Jacob Ferris the salesmen whom once again confirmed the vehicle was still available an took my deposit yesterday. Then today they sold the vehicle out from under me and stated that the vehicle was sold yesterday minutes before I reserved it! Scam artists an theft!! Stay away from this dealership!!! I will be contacting ARM lawyers as I have a receipt of the transaction which is a legal binding contract with the dealership for said vehicle! read more

Very pushy sales persons (super high-pressure methods). Rapid, rushed vague explanations of forms to sign that contain barely understandable warnings, caveats). Not conducive to promoting my confidence. read more

Called for quote on routine maintenance (spark plugs, brakes, tires alignment (not cheap) . Made appointment, brought car to them. Seemed professional, even nice , when they told me I was miss quoted on the low prices I was given I was polite and accepted this without complaint. Car was done in a decent time frame. Left happy, thinking I did good for my van and the safety of my family. I trusted them because they bear the Toyota name. Five days later . Check engine light, AWD malfunction warning light, Malfunction in the electronic control of the engine. There was nothing wrong with my van when I brought it to them.... Highly disappointed, Koch 33 Toyota service should not bear the Toyota brand name, because Toyota is top rated and this is unacceptable even at a low rate standard read more

I generally never buy a car new. It's not because of the mark up, it's because of the stress of how dealers make you feel. I bought a toyota 86 from Rich Chila. This gentleman was a true gentleman. On top of giving me a better price than 6 competing dealers, he was a pleasure to deal with. A real human human, who loves cars and cares for people. There was no surprises when I came to pick up the car. I was in and out in about an hour. Everything was as described. The experience was so smooth, that it is almost unbelievable. read more

Worked with Jason Spatzier to purchase a CPO Prius V and he made sure the process went as smooth as possible. Because I was coming in from out of state, Jason made a detailed, personalized video for me to view the car. He was upfront and honest with pricing and everyone else at the dealership goes out of their way to make sure you have the best experience. Would totally work with them again for any future vehicles. read more

Koch 33 Toyota - Our new CPO Prius V!!! - Car Dealers Near Me - Easton, Pennsylvania

We got a nice car but my wife's good nature was taken advantage of and we got no extra key fob or remote start. Months later, still nothing, and no communication. read more

I only went here because of dealer rater and Google reviews Should have come here first Jeff texted me about test driving a vehicle. Car was sold. No one called to let me know. Jeff tells me someone gave me the wrong information It was him...Jeff. So I try to get another vehicle online it's been over a week and no one has reached out. read more

Sales showed me a vehicle that the sales manager would not sell to me. They would not sell me the vehicle I was ready to buy because I am not local. They want to swing their piggish egos around town. So glad I didn't agree to their absurd pricing so I could buy my dream vehicle. The sales manager probably would have gotten me a terrible rate given that fact that he said " I wouldn't sell this to you ". Terrible communication between Dale and Bob read more

I had recently purchased a car from Koch Toyota 3816 Hecktown Rd Easton, PA 18045. I have purchased Toyotas for many years. The customer service is the worst I have ever experienced. Paperwork was not filled out properly by the dealership and now it's my problem to get it corrected. I purchased a 2019 Prius XLE awd e. The WARRANTxY INFORMATION CARD says Toyota Prius V Wagon. Wrong model! Koch says it doesn't matter. It matters to us! Imagine a breakdown on the side of the road and the tow truck pulls away because the paperwork doesn't match the car! When I go to sell the car the title doesn't match the car. I have never got the run around like this before. Do not buy a car from Koch Toyota. There are plenty of reputable Toyota dealers. Worst experience I ever had! Stay away from Koch. read more

Ok before I start I'll have to say I'm partial to Toyota, I own 4 so I can't bring myself to leave a bad review. I brought my Lexus there and they did fix the minor issue I was having, the advisor and mechanic was very informative, but the price was a little on the high side but it's the dealer I get it. When I went to retrieve the car the rep just wasn't very nice, no greeting, no thank you for the business, no how about a service agreement, no hey you want to appraise your car and maybe trade it in, just pay me and be gone, being a huge fan of the brand I did feel kind of slighted, especiallly after a long day of work. It cost nothing to be nice to people. Peace. read more

Exceptional vehicle buying experience! The entire Koch 33 Toyota staff, especially Henry Guzman were polite, knowledgeable, friendly and thorough. My wife and I felt very comfortable and will definitely make purchases from Koch 33 Toyota in the future. read more

They are so excited when you buy the vehicle, but when you come to the service area they just forget that you are a customer :(

Took my Rav 4 in for a standard state inspection. Since the inspection is free, I full expected to get a call that something was wrong and needed to be fixed (usually an in-cabin filter or something they thing girls know nothing about). I get a call a few hours after dropping it off that my 2019 Rav 4, with 37,000 miles on it had tires that were so bad it failed inspection and we "unsafe" to drive on. I asked a few questions, requested a tire quote ($990!!!) and asked for an explanation on what exactly was wrong with the tires. The girl, from the sales department, that called me was not helpful and obviously only looking to sell me tires. I asked if i could personally come in and see the tires to understand what exactly was wrong and let her know I'd call her back when I was coming to pick up my vehicle. I called back a few minutes later to say I was coming to get my car and the girl, from sales, that i was speaking to was not available. I told the woman on the phone that i was going to come get my car to take it somewhere for a second opinion since I hadn't had ANY issues with my tires. Less than 1 minute later, I get a call back from the woman in sales saying "the technician actually made a mistake. Your tires are fine".... It 100% felt like they were trying to scam me into buying tires and did not expect me to know which questions to ask and to ask to see them myself or that a second opinion would have the same determination. NOW, my tires make a squealing noise when i turn, which they didn't do before yesterday. I don't know if the technicians are incompetent, the business itself is dishonest or a combination of both but, I will not bring my car back here even though it's free. I'd rather pay double than deal with this. read more

Good service here and good people. My preferred car dealer because they are knowledgeable and personable. However, the service dept is pricey compared to other mechanics. read more