I had a very frustrating experience at this bank. I had to constantly repeat myself because the staff didn't seem to understand what I was asking. To make matters worse, they weren't even able to cash a savings bond, which is a basic banking service I expected them to handle. The whole process was very time-consuming, and disappointing. I expected better customer service and more knowledgeable staff. read more

Over the weekend they did maintenance on the app and messed up my banking by linking a different account (not mine) to my account and labeled it primary savings. I made a transfer from my checkings to my savings, and it disappeared. I called the next morning and they stated that I had to track down the account to request a refund since I was the one who authorized the transfer. But of course I did because I thought I was transferring to MY savings, not someone else's. After a frustrating phone call, no call back from the manager, no apology, I called back and finally spoke with someone helpful. Turns out they somehow linked my sister's account to mine. Thankfully, the money wasn't lost but the fact that this even happened is outrageous and then for them to act as though they weren't at fault was inhumane. Leave before they screw you over too. read more

My Mother who has never ever done internet or over the phone banking found out yesterday her account had a 5k withdrawal, shortly thereafter another 5K withdrawal just after that 4k withdrawal--all done within a a short time. Don't you think since this has NEVER been done before (suddenly $14,000 taken out 3 withdrawals in a short time) they would be contacted immediately??? Of course not -- too much work!! When Mother found out (because she just made deposit and saw withdrawals on her receipt) --contacted KCU -- all she was told is the manager is investigating the matter. HELLO???? How hard and how long would it take ESPECIALLY when it was made plain to the operator that mom spoke to--IT WAS FRAUD!! Manager was supposed to call and update a very nervous customer before the weekend. Well 5:00 must have rolled around so Manager had a choice call My Mom, or forget about her and go home--Of course she choose to ignore her stressed out customer rather than take 1 minute out of her valuable time!! :( The so called "Manager" went home to enjoy the weekend--Time for mom and any wise customers to take her money out of that incompetent bank!!! read more

So disappointed with this place. Opened my accounts a month ago & forgot to bring power of attorney paperwork. My POA was with me so they got her info & I was told I needed to stop back with the paperwork. I asked if I needed an appointment & was told no. Two weeks later stop in with paper work & told I need an appointment. Called when I got home to make an appointment & told I didn't need one. Went in 2 days ago told my POA needs to be there!!! I spoke with a manager who made no apologies. Extremely frustrating!! If it wasn't such a nitemare to change banks, I would! I was contacted by the branch manager, Jenny, she was very apologetic. read more

Always had my bills come directly from my account. Always sufficient funds! Suddenly my electric bill comes back insufficient funds. Cost me extra $30. Checked account and on that exact day there was a hefty balance. I got so much bs, put on hold, hung up on. Start over same incompetence. All said and done. When they did the system upgrade? The money was being taken from savings instead of checking. Maybe that's why the shorts. NO! I also has plenty to cover in savings, Next excuse? OMG! I wasted so much time talking to morons that were clueless. Never had an issue until they!! Upgraded and changed things. How was I to Know. You would think they would just refund the overdraft charge I got from alliant. NO! They wanted me to get proof from them. Why! You made the mistake, you should have the proof. read more

This place is always understaffed and incompetent. Drive through is always extremely slow, when the inside is open the lines for that are slow too. Their website is just pathetic, what place limits the amount of times you can transfer cash from one account to another and also NEVER tells you how many more times you can make a transfer per month that you can transfer. read more

I needed loan assistance and got it during the weekend! By Monday morning I had it my account. Loan officer was very knowledgeable, concerning, and helpful. read more

Kohler Credit Union - Great mobile access now that I moved out of the area. - Banks & Credit Unions Near Me - Sheboygan, Wisconsin

Incompetent ignorant workers tenants make rent payment at bank they get receipt showing MY account balance -- this happened 3 times in past year. I call and complain nothing changes read more

$3 over and they charged me a $30 fee. 15% interest on a car when I tried to put half of the value down. They had an outside company assess my credit instead of themselves which is what good local credit unions should do. When I was in college before the economy crashed they used to charge me fees. Who cares if it wasn't my primary banking account. There are better options out there. Might as well go with a national bank. There are no advantages with KCU. read more

I use to be super happy with this bank up until the last 4 months. They took money from my account saying It was my fault. After 4 long hours on the phone they realized what they did wrong. Most recent I have a loan through them and they need proof a of insurance. I've tried to bring them the proof 4 times and every I was told I had to do it differently. Now they charged me for 6 months of insurance. Do not do business with the Branch on Taylor Drive in Sheboygan. read more