Clunky website, ancient processing. I've been trying for SIX MONTHS to close my HSA after I was laid off in January. SIX MONTHS. What's holding it up? Apparently emails to an inbox that don't get checked, an absolute lack of follow-up, and repeated requests to FAX (it's 2023 who still uses a FAX MACHINE to conduct business) forms, which seem to never arrive. If I didn't know better, I'd swear this bank is just losing my account closure requests just to hold onto my balance and collect the $4.50 monthly fee for as long as they can. I've had multiple HSAs better than HSA Bank's. read more

This organization is HORRIBLE. I purchased eyeglasses in October 2025 and requested a reimbursement since I paid with my own money. Long story short, they charged my account and it resulted in a negative balance and they closed my account, even AFTER they sent me an email stating they'd close within 60 days; I was well in the window before they closed my account. It's been a nightmare to get this account back open. Inadequate customer service and no one keeps a record of notes. read more

trying to force customers to buy funds through "HSA Invest" which has predatory (high) expense ratios

The worst. Difficult to use and charges a monthly fee to hold Your money. Must call to cancel account but hard to reach customer service. Would avoid if at all possible. read more

I just got off the phone with one of your representatives after a 1 hour and 54 minute wait and found that he was not helpful, although he was only doing his job and pulling the compNy line, there was never an attempt to assist in gaining any information or offering to speak to the next level. Very disappointing. Prior to this call, I had called earlier in the day around 1 and chose the call me back function. No one ever called before I made my call around 4. Put on hold again, then I got a call back, I put one call on hold and answered your call - no one was there. I said hello multiple times and then counted to 5 before I hung up. Oh I forgot, on my first call around 4 I did all the pick this option to be put on hold. Then after about 2 minutes with no music, I got the give us a review of the service. Service I never got. Having been in the commercial insurance market for over 20 years, I have never encountered a poorer customer service group before. True the worst I have come across in years. I am leaving my contact information, not that I expect to hear from any of you. Totally dissatisfied customer LC read more

I have an HSA account through my employer that I use solely to pay for my son's life-saving medications. My son is a Type 1 diabetic. I contribute to this account weekly from my paycheck to ensure I can always afford his insulin and CGM supplies. Two weeks ago, I called because I still had not received my debit card and my son's prescriptions were coming due. I pay $300 every 10 days for his CGM alone, and his long-acting and short-acting insulin cost even more. I explained how urgent this was. The representative (who refused to give me his name) assured me the card would be mailed and also stated my ZIP code had been incorrect and was corrected. I never received a card. I attempted to link my existing bank account, but HSA Bank does not accept my bank. I then opened a brand-new bank account specifically to link to my HSA. When I attempted to add it online, I received an error message that said "Failed." At this point, I called again because I desperately needed access to my own money to fill my child's prescriptions. A male representative answered, took all my personal information, and then placed me on hold without saying anything. I waited. No one came back. I had to hang up and call again. I then spoke with a representative who said her name was Sarah. I explained everything and stressed the urgency. She instructed me to delete my new bank information and re-add it. I did exactly what she said and received the same error. She placed me on hold and returned to tell me I now had to wait a full week because I had added and deleted the account twice and there was "nothing she could do." When I pointed out that I only did that because she instructed me to, she blamed me anyway and told me to "figure it out." I asked for her last name so I could document the call. The name she gave me was false. Throughout this conversation, I explained repeatedly that this was about insulin for my minor child. Her only response was "uhh huh." No compassion. No urgency. No solutions. I asked multiple times to speak with a supervisor and was repeatedly told no. After insisting, I was transferred to a supervisor named Vanessa, who was even worse. She took no accountability, made excuses for the company's failures, talked over me, and offered zero solutions. I again explained this was about life-saving medication. I was essentially told I was out of luck. I asked for her last name and for Sarah's last name. The names did not match what I had previously been told. I asked for her manager's name or an email address. She refused. Vanessa told me she would "call me tomorrow." When I asked for a time frame, she said she didn't know and asked why she should even give me one. I explained that communication matters and that even a quick update would help. She did not care. This call ended with me begging for another supervisor because of continued lying, dismissiveness, and lack of care. I called again and reached a representative named Zara. When I asked who the supervisor was, she required me to give all my personal information again before answering. I asked her to spell her first and last name. The last name she provided matched Vanessa's, yet earlier I had been given a different last name for "Sarah." When I pointed this out, there was no explanation. Zara told me Vanessa is the only supervisor. I asked who is above Vanessa. She said "no one." I asked if Vanessa owns the bank. Silence. After three hours on the phone, I had: * No debit card * No bank transfer access * No emergency workaround * No supervisor escalation * No compassion * No accountability This is not a luxury purchase. This is not optional. This is not a convenience issue. This is insulin. My child needs it to LIVE. I am a single mother. My child's father is deceased. I do not have family to fall back on. I set this HSA up specifically so I would never be in a position where my child could go without medication -- and now I cannot access the very money I have personally contributed. HSA Bank has shown me that they care more about rigid systems than human lives. I will be escalating this to my employer, filing formal complaints, and warning others. These accounts are marketed as protection for healthcare needs, yet when an emergency happens, HSA Bank failed completely. If anything happens to my child because I cannot obtain his insulin, that is on HSA Bank. There is always a solution. Your employees chose not to look for one. I have lost all trust in this company read more

Definitely some illegal behavior here. They make false claims and refuse to provide it in writing. Customer service is completely powerless.

I submitted a transfer request back in December to roll over my HSA funds to my new employer's provider after changing jobs. Simple, right? Not with HSA Bank. Here we are in JUNE, and the funds are still missing in action. After the initial transfer failed to show up, I followed up in March. I was told a stop order would be placed on the first check and a new one would be sent. Great. Except nothing ever arrived at my new provider. Every time I call, customer service gives me the same robotic reassurance: "We've taken care of it." But it's clearly lip service. They're either completely incompetent, or they just don't care. Neither is acceptable when it comes to people's health savings accounts. This isn't some petty billing error--it's thousands of dollars sitting in limbo, and no one at HSA Bank seems willing or able to take actual responsibility. I've had to chase them down repeatedly, and still have nothing to show for it. Avoid HSA Bank at all costs. Their customer service is useless, their processes are broken, and they clearly have no urgency when it comes to handling your money. I've had it. read more

Frustrating Experience with the HSA Bank App and Poor Customer Support I don't usually write reviews, but my experience over the past couple of months deserves to be shared. I've been consistently unable to log into the HSA Bank mobile app, although I've had no issues logging in via desktop. That strongly suggests the problem lies with the app itself. I've contacted HSA Bank support four separate times, even filing a formal incident report. Each time, I was told the issue was being looked into. After today's fourth call, I was once again told they're still working on it and will follow up - but at this point, I simply don't believe that's going to happen. I've decided I won't be calling again, given their inability to resolve what seems to be a recurring issue (I've seen similar complaints from others). It's disappointing because aside from this, I haven't had problems with HSA Bank. But this situation, combined with poor communication and lack of urgency, reflects bad customer service. Unfortunately, I'm with HSA Bank through my employer, so switching isn't really an option. But I felt it was important to call this out. It's unacceptable for a financial services app - which many depend on - to be this unreliable, and for support to be so ineffective. read more

Do not open an account here. Obviously the call centers are overseas because communication is very difficult. They have frozen my account that gets deposits biweekly from my paycheck for the past 4 months. So much for using this to pay medical expenses or get reimbursed. Jason Kessler is one of the executives that I emailed, he doesn't respond and now you know why the call centers have bad customer service as well. They send emails for me to sign into my account because I have correspondence from they but they have disabled my access. Talk about chasing your tail. I guarantee Jason Kessler would not accept this lack of customer service if it was him. read more

I would give mo stars if possible. They should be closed down due to incompetence. I have asked three times to fix my card to no avail. Stay away from this disaster read more

I have had my HsA account with them for some time now and the site has always been clunky but who cares. Customer service is adequate . It takes forever for transfers to either be credited or to be dispersed . The last two times I tried to use my card I was denied, I checked my account and more than enough funds . I called customer service . Wait times are long but that's ok. I was notified that they stopped using ViSA as a vendor and using Mastercard. Ok when will I get the new card? "Next week" so I have not had a HSA card for 3 weeks and get a new one next week. What kind of practice is that? Usually you get a new card and turn off current. Take your money somewhere else . read more

Look elsewhere to house your HSA account. System went down...unable to pay for a medical service with debit card. Poorly designed website, and, and, and. I feel sorry for their customer service call center...hearing all the complaints. Will be doing a rollover. read more

Do NOT open your HSA account at this bank! My HSA account was with them for about twenty years. First, I had an account that I found was charging me a service charge, monthly. When I called, after seeing the charge, I was told they now offer an HSA account with interest, no sc. I was asked if I'd rather have that Uh, Duh! That was OK UNTIL, in my older age, my balance went below $5K. Then, HSA quietly started helping themselves to $2.50/mo. as a service charge, with no advisory sent to me. I called to close my account and move it to Fidelity, no service charge, PLUS interest, no minimum balance! That went smoothly, at the HSA Bank end, when I could get a phone rep who spoke understandable English. I had to call back a few times to get one. Then, I found i was charged $25 to close my account! What!!?? I'm over 65, and was not supposed to be charged to close my account! I called back four times, over a month, and each phone rep assured me I'd get my rollover check in 5-10 business days. Never happened, and the reps didn't know what they were doing. Finally, I went to the US Consumer Protection site, and after filing a complaint, my $25 was sent to Fidelity. If you want a bank to place your HSA, that is not sneaky, has phone reps who speak passable English, and can be trusted, DO NOT OPEN YOUR HSA ACCOUNT WITH HSA BANK. You've been warned. read more

Attempted to use HSA debit card at Dr. office and was declined. I tried to login to account in waiting room and found password no longer worked. I immediately check phone and e-mail(including spam)records for any chance HSA bank attempted to contact me - nothing. Contacted HSA debit card dept. the next day, Jan 5th, 2026, I answered the security questions as required and confirmed to their satisfaction that my request for reimbursement over the weekend was not a fraudulent occurrence. I was promised that the issue would be resolved by the fraud department within 24-48 hrs. I called today Jan 12th, 2026 to verify the account had been restored as I was still un-able to login to my account to check balances and use my benefits card I needed for the pharmacy and Dr. appt I had scheduled today. After nearly an hour on the phone I was finally transferred to a supervisor that told me the fraud department again needed 24-48 hours and there is nothing that could be done. I was then promised first thing in the morning, then promised two hours and it would be resolved. I am convinced HSA bank is at "best" inept and should lose their license as a financial institution.... at "worst" they are insolvent and skipped every step that ANY other financial institution in America would take to freeze my account because they are illegitimate and insolvent and could not cover the few hundred dollars I was requesting of the few thousand dollars they are holding hostage as "fraud". This is unfortunately NOT my first run in with their complete and total incompetence when they mailed(w/o my request) a check for $1,875.00 to a dentist(I haven't seen a dentist in over a decade) in a town I'd never been to approx 18months prior. Once I learned of their mistake (a few weeks prior to the incident in question) I contacted their fraud department, faxing the form they required. I followed up after waiting and hearing nothing from them, I called to check status and was laughed at being told that department "loses" faxes all the time. I then mailed the form certified mail to assure that it wouldn't "get lost" this time and started my own investigative work. I tracked down the check and had the dentist office mail it back to me. They, after contacting HSA bank who was ZERO help, had kept my check without cashing it for approx. 18months because they had no patient with my name. Once again, In my opinion HSA bank fraud department has shown to me twice in just a few weeks they are incompetent, un-caring, unable, and not equipped to even be considered a financial institution. read more

Worst customer service of any healthcare service provider I have ever experience. Long wait times. Reps that do not speak clear English and give wrong information. Will NEVER put my HSA dollars w this custodian again!!! read more

This is by far the worst bank I've ever dealt with. It's nearly impossible to reach a representative who speaks English, making communication incredibly frustrating. I've called more than a dozen times to resolve issues with several incorrect transactions, and on multiple occasions, they've only made things worse. The level of incompetence and lack of accountability is shocking. With service this poor, it's hard to believe they're still in business. I would be more than willing to join a class action lawsuit against this institution for their unfair, discriminatory practices. Get your stuff together! read more

I had an HSA started by a previous employer. Each time I requested payment, I received a fee of $2.50. Once my employer and I stopped contributing, I was charged an additional fee of $2.50 per month. This is why I closed the account. The fees are absolutely outrageous on an account that maintains a fairly low balance, if utilized the way it was meant to be used - to save money on a tax free basis that is available for payment of deductibles and other medical expenses. And to add insult to injury, I was charged $25 to close the account. I would have been better off to not have an HSA and pay tax. read more

Client of HSA Bank for over 15 years. Recently they ceased relationship with Schwab which had allowed clients to invest their savings and grow their reserves for medical use. However, HSA Bank DID NOT have their own investment system properly setup or functioning. Even something as simple as putting cash in a money market mutual fund was not available as of 1/16/25 with the new HSA Bank investment portal. What's worse, they automatically withdrew cash from any Schwab investments and swept it back into your HSA account. WITHOUT YOUR CONSENT. So now I am not able to invest in a liquid money market to earn interest and keep funds available for medical use. Essentially, they control your money and do not offer adequate options for managing or investing. As a moderately educated investor and business owner, I highly recommend you AVOID this comp[any for your HSA Needs, and if you currently use them, I would recommend you find a more trustworthy organization to manage your investment for your health. I honestly can't even imagine this is LEGAL. As a former 15+ year client, DO NOT USE this company. #HSA #BANK #HSABANK read more

0 stars. Terrible web interface. The worst customer service. I just want this account gone.

Absolutely the worst customer service in the history of orgs with BAD customer service. On hold yesterday for over and hour only to be told my wait would be 4 hours. Today waited an hour only to be told it would be another hour. If I were an organization looking for an HSA partner, they would be the last on my list, in fact I would probably just do away with the entire thing all together. Will def be letting our CHRO know that this is not the best partner for our national firm. I would pick zero stars but its not an option. read more

the most inefficient company I've ever had the displeasure to be stuck with. We will never get an FSA account again due to this. You have to upload receipts every single time you use the card. You can't just go in and upload the receipt until some future mystery date when they require receipt, which as far as I can gather is completely random. So you can't just upload all your receipts at one time, you have to wait to get an email that says each particular one is ready. The only way around that to take care of it on a specific day is to email them individually with the individual claim number and hope for the best. Absolute nightmare. read more

This is one of the sketchiest companies going. Was forced to move a portion of my invested HSA funds (sitting in money market) through Schwab into their platform. Fees are outrageous. "Investment platform" is absolute dust. Original AOL with dial up internet was cleaner than this dumpster fire. On principle, I don't care if the funds I'm invested in through Schwab (and it's substantial) go to zero. I will never sell a single security and allow them to "sweep" the proceeds into their cesspool platform. Holding everything. DRIP divvy's, revisit in 10 years when I retire. HSA bank / HSA invest: NEGATIVE 10 stars. Absolute trash. read more

This is *the worst* bank I've ever used. Their website and app are painful to use, their customer support is frustrating, and they fail at doing "bank things" competently. Let's try the website first: Want to login? New window. Ok, this is weird, I've been waiting for a text with a code and still haven't received it... oh, I have to click a button to _request_ a code... a button which is placed in the exact spot where the "Submit" button should be. Ready to log an expense? New window. Want to check or manage your investments? New window. The app? It's just their website in a frame... poorly. They haven't even implemented styling/responsive design, so all of the text is microscopic. There's not even a remote chance that it passes an accessibility standards test. Moving on to "bank stuff": Want to process a distribution to your checking or savings account? I hope your bank is on the nice list because they block electronic transfers to some FDIC insured, fully regulated banks due to "fraud concerns". But at least they'll... mail you a check (or 10). Congrats on your deforestation award! Perhaps the mailing of so many checks is why they can't afford to pay a better interest rate on your cash holdings - 0.048% APR is a slap in the face. Maybe they'll figure out how to solve the fraud problem someday, but given that they were still mailing out debit cards without EMV chips as of 2021, I'm not holding my breath. And the complaints frequently raised by other customers: 1. Requesting you to fax forms - yup 2. Switching investment systems multiple times - I've been through 3 in 2 years. I suppose I should just be satisfied that they, "value [our] banking relationship", but 0-stars: I'm not. Well, this was a pretty negative review and I'm forced to give at least 1-star, so I'll say one nice thing: At least I can export my expenses to a CSV file. read more

This is the worst financial institution that I had ever encountered and there are bad ones out there. They trained their employees to denied as much as possible doing the "impossible" to not pay to insurers they take advantage of seniors and from everybody and they get away with it! They do not answer the phone and never return calls no emails they just are there to take your money and that is it! read more

I am trying to pay for my prescription using my HSA Debit card. I have plenty of money for the purchase, but the card did not go through. I have now been on hold for an hour an 15 minutes without speaking to anyone. There is no information on the website about how to deal with this situation, the only option I have been able to speak to a human being is the 3rd party that can cancel the debit card, but are unable to do anything else. I have no idea where to go from here. I just want to use my money to pay for my prescription. I also disagree with their ask to enter my full social security number in order to speak to someone. read more

Set up a username and password and the system does not recognize it. Long waits on hold for resolution. (Still not resolved). Eventually spoke to someone who said it can take up to 24 hrs after for your bank acct is set up. It's been 8 days and still not connected to my account. Horrible. read more

Would not recommend this bank to my worst enemy. Open up an HSA anywhere else. They denied a fraudulent charge that they alerted me to after completing. Horrible customer service. If you like amateur hour, this is the bank for you. read more

I opened an account and couldn't fund it. I called and asked for help and they said due to fraud they would close the account. I said I should be able to resolve the issue since there is no fraud. They responded that a supervisor denied my request and there was nothing I could do and they wouldn't even tell me the nature or the fraud. Garbage. Beware and save your time. read more

This company has gotten extremely greedy! I had my HSA account and HSA Bank has a relationship with Charles Schwab which allowed the individual investor to purchase stocks, bonds, ETF's, mutual funds as well as do option trading. HSA Bank has terminated their relationship with Schwab and is entered a contract with a new vendor in which YOU WILL BE PAYING quarterly fees even if you are self directed. Do yourself a favor and transfer your money to Fidelity who still offers a free HSA account with a brokerage account for self directed investors! read more

I invest my hsa funds into schwab hsa account (basically put in stocks). Works great. HSA Bank is money hungry, defeats the purpose of the legislation to allow folks to grow their money for future health needs: -- Last year, they upped the minimum you MUST keep in their account that can't be swept to Schwab (from $100 to $1000). That's a $1000 your not earning interest on and can't invest. -- recently, in the middle of the benefit year when you have no choice, they stopped allowing sweeps into schwab (or anyone else) and make you invest with them so they can fee you to death and take away even more options for investment. I would NEVER recommend them to any company as a vendor or any individual. read more

horrific bank and one of the worst experiences with any company I have ever dealt with. High fees, closing account fees, and an inability/unwillingness to transfer funds to my new HSA fidelity. it's been 3 weeks of attempting to make this happen. They're quick to collect their termination fee (which is ridiculous in its own) but make the actual transfer of funds impossible. They have no investment options of their own. while waiting for them to transfer my account they have zeroed out my account balance while fidelity is still asking where is the money. I have no idea where they sent the money and I fear the worst. Please use a reputable company and not this scam of a bank. read more

Stupid fees, the worst website to navigate, extremely difficult to access YOUR money. Wish I had never gone with them. I set up an HSA at Fidelity and it was 1000x easier to deal with. Do NOT use HSA Bank read more

I have been waiting for over two weeks for them to transfer funds to my new HSA. The other company took two days to get everything set up and HSA bank has been sitting on my money for over two weeks and I can't even reach a human. read more

use anybody else! i have personally had healthequity before and they were better. i am FORCED to use this company by my insurance provider/federal gov (GEHA). big issue #1 - a while back i got divorced, and did all the accompanying changes to all the insurance stuff. somehow something got jacked up at HSA Bank and they LOST about 10 months worth of employer contributions. it came out of my check, my HR was able to confirm it made it to HSA Bank, and they couldn't find it. so... they cost me about $600. big issue #2 - this year they have changed the platform you use for your HSA investments TWICE. they switched to Schwab about a year ago, which was welcome because it's a very user friendly interface, with tons of options. was still a PITA to set it all up, but at least there was benefit. then like 9 months later they sever their relationship with schwab, you can't even keep your HSA money that you already put in schwab there, and it gets yanked out and put in their own online platform called "HSA Invest" and that platform SUCKS! and also charges fees that were not charged before, and you only got a 3 month grace period before those fees go into affect. wanna transfer your money out via rollover? well guess what, the PDF form isn't fillable, so print it out and do it all by hand and then scan or snailmail it. what a joke. desperately trying to hold onto your money, probably because they are trying to stem the outflows of capital resulting from their poor customer service. read more

I can't imagine voluntarily signing up with HSA Bank. I ended up a "customer" of HSA Bank because that's where my company's health savings accounts are located. Once you get the money in, you'll have an extremely hard time getting it out. Also, the app is buggy, and the customer service is wretched and rude. If you can go elsewhere, you should do so. read more

I am switching to my current employers HSA bank so I don't pay any service fees. They literally mailed my money thru the USPS instead of using a online or wiring the money and said that they needed to do it that way because they need paperwork as well. It is like they don't know what technology is. To put several thousand dollars in the USPS mail is beyond irresponsible. Of course the other HSA has not received the funds and I just get the run around saying the mail takes 10 to 14 days to get to the new account. I usually get mail always within 5 days unless it is a holiday. If you do choose to use HSA Bank, just know what to expect. read more

Not one redeeming quality in this bank. Plan way ahead if you want to be reimbursed for medical expenses. It can take 2 weeks to get your payment. This bank drags their feet on everything putting the customer in an awkward financial position. And using the debit card for any amount like a $10 prescription will cost you another $2. The monthly maintenance fee is $2.50. They pay .01% interest which is pennies. They have changed their investment choices multiple times which makes you have to set up accounts every time. Now, instead of being able to invest in the HSA through Schwab for free, I have to pay them a fee even if I manage the account myself. This is a bank that is 100% about squeezing profits from their customers and provides poor customer service. read more

Been trying to get my HSA funds transferred from HSA Bank to a local bank for over 2 months. Still trying. Very frustrating!!

Horrific - run away! Terrible customer service. They implement a number of unnecessary processes to prevent or slow you from closing the account. Their customer service do not speak English. read more