My fiance and I came in looking for an outfit for my father in laws funeral.....we were so distraught from our loss we could barely think to speak....torie immediately took us under her guidance like a mother....she was very kind and patient with us. It's almost like she was an angel that was heaven sent just for us!!!!! Hold on to Torie at all cost!!!! We will absolutely be back and could never thank her enough for simply be an amazing person!!!! Thank you Torie!!! read more

Not as nice of a presentation and keep up of displays as the Kohl's of Cleveland but still can shop here. They may have workers that just work smarter in Cleveland. The cashiers here are fast when you get ready to check out. They are pretty knowledgeable too. The customer service is really good here but not great. Me and my friend were in this store for a half hour, and not one person asked if we needed help. The bathrooms are located in the back of the store on the left. You won't have problem with parking right out front. Their clothes are the best in quality for the value spent. I wait till they send me coupons for at least 20 percent off before I go shopping. When I get 30 percent off coupon, I'm here the next day. read more

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This has got to be one of the worst kohls I've ever been to. An older blonde woman was very rude about my Amazon return. She laughed in my face when I asked if she could throw something away for me. Definitely not what you expect when you are simply doing a return. read more

I placed an order online. After the items were ready for pickup I had my daughter travel an hour and twenty minutes to pick up the items. She was given the sealed package and she returned home. Once she was home I realized that she was given half of the order. I called the store and spoke to an employee about the mix up. The employee couldn't find additional items on my order other than what was picked up. I told the employee what my computer show, but the employee still gave me the same information. I asked to speak with the manager. The manager couldn't provide anything other than what the employee had. I asked if they could ship the additional item to me whether if it were found. The manager gave me an unapologetic no. I asked who could I speak to over him about this, and I was given the Kohl's.com number. After 20 minutes of being on hold, I was told that I would have to cancel the order, and then reorder it, because it was available for shipping. Do not order online, and attempt to pick it up. If you do, good luck. read more

Same Kohls store as others. May be bigger than some smaller towns. But good deals. Plus the Kohls cash.

I love Kohl's but not during holiday season. They obviously don't like money. I had jewelry and clothes and they told me I had to pay in a regular line. ONLY case jewelry they acknowledge at the jewelry counter. Their store is ALWAYS clutter and the workers hide in corners on the floor. Wow. I love the Hixson location much, much better. read more

I had placed an order for in store pick up online. After being unable to find the order number at all, the employee got an assistant manager. She made several phone calls and was still unable to figure out what was going on even after seeing the screenshot of the confirmation or the order. She ended up honoring the price I paid online and letting me go ahead and purchase the item in store. read more

I came to Kohls to grab a couple of outfits and when I got home I realized that the tags that have to be mechanically taking off we're still on. I had to drive all the way back here to have them take it off. When I went inside the kid behind the counter just took it off and said, here you go ma'am. And I said that's it? And he said Yep. What about me having to drive all the way back here?! What about my gas? What about my time? Is that not worth anything? Apparently Kohl's feels their customers are worth zero value read more

Kohl's is THE store! I LOVE it! Me and my entire family absolutely love it.......great deals on everything.....even for WOMEN. This is MY store read more

Busy store unlike Hixson or Cleveland. Good selection. Manager Jessica helped me with my purchase and was nice. Quick checkout, No hassle with Kohl's cash. Prefer this store to the others in the area. read more