The Sephora employee named Sabrina needs to lower her attitude or maybe get some more sleep. When I walked into the Sephora store, I was excited to purchase a perfume or two, as a huge family event was up and coming within a few days. But, instead of being treated and asked if I was looking for something in specific, I was greeted with a smudge, harsh stare, hazy, uninteresting look on Sabrina's face. As soon as I saw this, I swiftly turned back to the entrance and exited. Instead, I sped over to the nearest Ulta beauty and was met with real professionals that know how to cater their customers and atleast look somewhat pleasant. Needless to say, I will not be going back nor recommending this Kohls or Sephora to any friends, family, or even strangers, thanks to Sabrina. read more

Poor customer service! the sales associates were very disrespectful and condescending. As of May 2025 they no longer have a grace period for Kohls cash coupons (which is fine but I did not know this information previously). When I tried to redeem the Kohls cash (that expired the previous day) at time of purchase, I was met with hostility. After the associates clarified the new policy, the associate snatched the coupon from my hand and stated per "policy" they HAD to dispose of it. I did not appreciate this response, so I asked for it back but they were adamant about tossing it out. I asked why it mattered whether they or I threw it out and was met with silence and handed back the coupon. This experience was so ridiculous that I had to call customer service and report (which is something I NEVER do). Hopefully this odd behavior isn't a usual occurrence for others. read more

On Wednesday I took my daughter to Kohl's to buy her a backpack, lunch bag & sneakers for the upcoming school year. Now... I LOVE shopping at Kohl's . I've found some truly amazing deals there. However, I'm not liking what is happening at checkout. After making my purchase, the cashier (I don't remember his name) asked me to give him a good review on the survey that popped up on the bottom of my receipt. What?!? When did retail people start telling you, please give me a good review? It didn't sound like he was asking but telling me. I can see if this was a new business & it's starting out & wants to get people in the store, but, it's not. Is Kohl's asking the associates to do this or... was this just an over zealous young man asking people to help him look good? My receipt time is 11:13am on 7/30/2025. Now... this isn't the 1st time this has happened so... I'm wondering... if this is from corporate or... the store management? What's going on? IMO it's rude to ask for good reviews. People just want to shop, get their stuff & go. Hearing, "Please give me a good review " as they leave is not what customers want to hear. Also... P.S. please get the shoe dept organized. Trying to find shoes for my daughter was a complete challenge for all the shoes my daughter liked, the boxes below the sample shoe were the wrong color. The clearance area for shoes is also a complete mess. read more

Great selection and the line was big and I decided to go to guest services and they said I can purchase an item there as well. So thankful we didn't have to wait in the front of the store in their overwhelming line ‍. They had a wide variety of boy shoes which we had been to many other shoe stores for my particular son . And this store they had shoes he actually liked . I'm so glad Kohl's is here especially with their great prices ! read more

My experience going into Sephora a week back was terrible. Sabrina from Sephora was extremely rude even unwelcoming. Her responses to my questions were answered in a disrespectful manner(like if she just wanted me to hurry up and pay). I almost felt intimidated to even ask her anything. Plus the store looked a mess and they were out of stock of everything. It's tragic because I love shopping at Sephora, but don't like the commute to San Jose. I would probably only stop there if I needed a certain product like errantly. But going forward I will never be shopping at this location again, truly heartbreaking read more

Sabrina in the Sephora section of the store was extremely rude and unaccommodating. She seemed annoyed I interrupted her personal conversation when I was ready to check out. I also had a return to make she acted as though it was a huge inconvenience and kept trying to find an excuse not to complete the return. I'll drive back to SJ for Sephora before I spend my money at this location again. read more

Sabrina working at Sephora needs a reality check on customer service. I get i work in customer service myself for 10 years now & people can be annoying, however, in this case my girlfriend just was checking out and Sabrina instantly had an attitude the entire transaction & was very snappy towards us when we literally went in for one thing. They weren't busy, they seemed fine on staff so they weren't short staffed, just Sabrina being Rude for no reason. read more

We come to this location from south San Jose often, it's a nice store and we do most of our shopping in Morgan Hill anyway. The Blossom Hill San Jose store had 50% off of their clearance (also a nice store) but I couldn't find the pants I wanted in my size. Thought we'd check out the Gilroy store since we were headed that way. Their clearance mark down was only 20% off. I asked the associate who asked the manager if they could match the discount from the Blossom Hill store and she said no because the tax rate is different in San Jose. She told the associate to tell me that. She then came over and told me herself. WTH? The tax rate is different so they can't match the 50% off? I get they don't want to match the discount but to make up a stupid story like that was ridiculous! Please, treat your customers better than that! read more

Kohl's is a great one stop shop for anything. But I have to say that this particular store stands out WAY above the rest. This is the first Kohl's where I've been greeted at the entrance by the store manager who directed me in the direction I needed to go. I came here looking for an ugly christmas sweater and I got a great deal on one, every employee i dealt with was friendly and helpful. This store was impeccably organized and they have the socially distancing down to a science. They had items in stock that I can never find at the Khol's in the Capitola mall....exceptional store! Thank you, and keep up the good work. read more

I really love shopping here. The staff always greet you upon entry. They have a huge inventory of great items here. In fact I buy all my pants and shorts here. Their manufacturers seem to knew how to get the best fit in pants. I hate to tell you how many pairs of shorts I have bought here. Besides great clothing, they have lots of other great items. For the kitchen they have all the latest gadgets. Numerous knives, garlic presses, spatulas, etc.and if you need a new pan there is a huge selection I love shopping here for the holidays. They have so many great seasonal items. Things like towels, cups, glasses etc. All with a seasonal message. And there are an unbelievable number of graphic tee shirts with so many different themes. An incredible store. read more

I went into Kohls in Gilroy yesterday. Maybe the third time I have to give it to the Management staff. I was treated great everyone greeted us with a smile and hello or good morning. You don't find service like this often. So when I do I shout it out. It seemed like everyone enjoyed working there and it all starts at the top. read more

This location is always dirty. And the customer service is horrific. Can never find anything even though it says in in stock.

One star is still too much for Kohl's. They drop selling the Mypillows because they do not agree with CEO Mike Lyndell's political opinion. Well, I will buy the sheets I had in mind now directly from mypillow.com instead of going to my neighborhood Kohl's. Why? Because I support freedom of speech and even if I don't agree with many people, I will stand up for their right of free speech. Kohl's won't see me in any of their stores anymore. read more

This will be the last time i do a amazon return at this location! There was nobody waiting so i walked up to little return booth and the man by the name of VICTOR looked at me twice but just continued to package up the boxes and put labels on them. A simple acknowledgement would of been nice. He could of said hello I'll be right with you but no nothing. It was so rude, I honestly just wanted to walk away and just go to the San Jose one when I'm out there. Then after he finished all his packages he walked up and didn't even say anything again...I had to be the one to say hello and that I'd like to return my item. I showed him the barcode, he scanned it and said here's your receipt. He had no expression on his face. And of course I didn't get a have a nice night or thank you for comming in. Just looked away and started packing up the box. His badge around his neck said Morgan Hill so I'm not sure if he's from another location and was just filling in but my gawd he had no customer service skills and was just cold and dismissing. If you don't like your job or like talking to people then you need to find a different one. I was going to do some shopping but after that experience I just wanted to get out. read more

I love Kohl's. I am so happy they give Kohls cash and sometimes coupons in the mail. Sadly I moved away to LA and I don't have a location near me. I never buy the regular prices cuz for me it's too pricey but they have great clearance items and that's what I love! Yesterday I found a dress and sports bra and my mom had a 20% off coupon and $20 Kohls cash and I didn't have to pay for my items. I was so excited. I love to treasure hunt in the clearance section at Kohl's!! read more

I am so disappointed in this store. I get off of work from the hospital and go shopping to look for an outfit for the weekend. I'm in scrubs and not looking like a million bucks. Right away, I'm being followed around by an employee. This goes on for almost the entire time. I'm glad that my husband said something to this lady because it made me feel so uncomfortable. read more

The staff was unprofessional, rude, and the manager on duty gave me the worst attitude. I don't know who hires their management team but it needs serious review. I tried to give them the benefit of the doubt and be as nice as I could in the situation but the attitude I was given was ridiculous. I've worked retail for years and I tried to sympathize but nothing warranted the service I was given at this store. read more

Shopping with girlfriend - found a cute sneakers for my girl and several work shirts for myself. The layout is like every Kohl's I been to. The sales associate was really nice but there was only one in front. It wouldn't hurt if they were one more associate to speed the process of checkout. read more

A little better than the standard average Kohls from a guy's perspective of being forced in a wasted Sunday excursion to shop in Gilroy. Seriously, this place is better organized than a few of the Kohl's I've been extradited to in the Bay Area. There wasn't the usual "war zone" look that seems to permeate most Kohls on the weekends even though this place was very busy. I also appreciated the fact that it didn't seem like an hour event to just check out either. If I have to suffer Kohls Abuse at the hands of my lady, this one is my first choice. read more

Kohl's - Department Stores Near Me - GILROY, California

I will not be shopping at any Kohl's location from this day forward. I returned one item of the five I had purchased using $10 Kohl's cash. Instead of dividing it between my total purchase. They took my whole $10. I tried to make purchases without using Kohl's cash and the cashier told me I had to use it. It happened again. I think others might consider this to be fraudulent. I feel like I wasted my time and money shopping at Kohl's. The prices are too high for the quality of the clothes they carry. I will be happy to give Macy's my business. At other stores you actually get back what you originally paid for your purchase. read more

Fast online pickup means walking to the furthest corner of the store and waiting 10 minutes for the only customer service rep to help you. Dont mistake the "manager" at the counter as a petty associate, you will just get an ugly look. read more

I waited for 30 minutes to get assistance in jewelry. While waiting I asked 3 associates I've I could get someone to help me in jewelry. Then when the lady came she was super rude & even said I'm just so tired. Then when asking her about the jewelry she did not know anything. She repeatedly said "I don't know". But the lady who helped us at the register was supper nice & had great customer service. The store was also very low in inventory. read more

I think Kohl's is the "Mervyn's" of this generation. Back in the late 80's and early 90's I was only allowed to shop for my shoes and clothes at Mervyn's. At the time, I really didn't mind, but then again, I didn't know what the real shopping world had to offer me. Walking into this store, it takes me back in time. No, it doesn't have 80's decor, it just bares a striking resemblance (product-wise) to Mervyn's. Maybe they have the same buyers... or maybe they purchase from the same suppliers. I'm not sure what it is exactly. This store is rather huge and does have a lot to offer. From clothing, makeup, perfumes to housewares. When this place has a sale, it's usually a pretty darn good sale at that. Last night, I got two pair of Isotoner gloves (one was $40, the other $43) both were 50% off! . . . Whatever! It made my night! The best part of the store experience would have to be the mannequin sitting in the wheelchair near the store entrance.... um, yea! read more

This shoppers loves/dislikes... Love: the toddler clothing selection and clearance, the seasonal home decor, 30% off coupons for card holders, that you can pay your bill in-store (check/cash only), the jewelry area, great spot to buy gifts Dislike: the always disorganized shoe and toy departments (why?!), the long lines - seems there are never enough cashiers, the teeny aisles in the home goods / electronics section read more

This place is very clean and big!! It's bigger and cleaner than the Salinas Kohl's! The employees were super nice towards customers!! Very well stocked as-well! read more

Wow I really forgot how bad the customer service is during the day time. The return cashier must have been very tired because she was not giving any smiles, even when I cracked a nervous joke about doing a return. I usually come at night when people are happier. When I started searching for clothes there was NOBODY available to help me. I never usually need help but it would be nice if I could be helped when needed. When I was done I went to the cashier line. The cashier was stuck up in my opinion but took an extra 10% off my purchase when I barely had enough to purchase my items. Ugh, she made me feel cheap and needy when she rolled her eyes. But that was nice......? read more

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Had to come pay my Kohl's card I like the clothes they have for men It's pricey but they have some nice stuff Never know when your gonna need some new threads read more

You know, this is not the store in which you'll find haute couture. You're really not even going to find anything terribly fashion forward. But if you need a serviceable pair of jeans or a nice sweater or blouse at a low cost, then this place is for you. My husband wears khaki's and polo's to work every day (typical computer geek attire); I was able to buy him decent clothes for under $100. While the shirts only lasted about a year, the pants are still going strong. The clothes here have a Target sort of feel to them, but generally less expensive. It's like Kohl's knows better than to pretend to be bigger than they are...unlike Target. read more

I'm giving them 1 star because we were able to find the Levi's my husband has been looking for. Negatives: The store was a mess! No customer service - no help on the floor. I asked the cashier if she had a store ad, and she didn't understand my question. I ended up walking away. As we were checking out, coworkers returning from lunch/break came to her and they started having a conversation as we were waiting for her to ring us up. When the coworkers walked away the cashier informed us they were employees and starting to ring us up. In the end we got a Kohl's cash and I asked her about it, she didn't seem to know much about it but the fact that I had to use it between the dates listed on there. read more

Because I'm not made of money, Kohl's is one of my go-to stores for clothes. Like other reviewers said, you do have to do a little hunting in here to find good stuff. A lot of it is cheap, lycra pattern crap with rhinestones, but there are also really cute tops and jeans too. Some of the collections they have sometimes have cute things, like Daisy Fuentes, Candy's or Apt. 9. They do have a Vera Wang collection, but I've never found anything in her line to be my style. Definitely check out the clearance racks...you can get some cute, fun tops for under $10 if you do some digging. I also like their lingerie, and unlike the clothing collection, the Vera Wang bras are actually nice and good quality. The shoes can be hit or miss for me. Sometimes they have cute things, other times they look like hooker shoes. They usually have good sales on jewelry too which I take advantage of. As far as store cleanliness and organization, this Kohl's is well maintained. I have been to other Kohl's that were dumpy with crap all over the place, but the employees here do a good job of keeping things clean and orderly. If you're on a budget like me, but still adore shopping...check out Kohl's! read more

I've been to my fair share of Targets, K-Marts, Mervyn's, Wal-Marts and downtrodden Macy's.... and I was pleasantly surprised by a visit to the Kohl's in Gilroy. The clothing selection isn't necessarily fashion-forward, but great for the basics. I was able to snag some silk PJs for my mom (super-cute and 50% off) as well as earrings, stockings, a pocket watch for dad among other things. I spent under $100 and made a serious dent in my Christmas shopping list. For a weekend in December, the store was remarkably clean, well-organized and well-staffed. It didn't have that "raked-over" feeling that large stores often end up with. Not to mention, the bargain-shopper in me was happy to find three sizes of gift boxes available for free at the register. read more

All i can say is check out their bathrooms!!! I dont know why maybe its my bladder or my love for kohls bathrooms... They make them really nice.... ok enough about the bathrooms... This kohls has a little bit less then the store in san jose on blossom hill although there is alot of good stuff here but id prefer san jose.. Staff seems nice i love their return policy although id returned a box of pots they didnt hasle me at all ... Its a nice store read more

They don't even deserve stars, i had to put one. I was walking out from the checkout area. Stopped very rudely this lady sandra i believe was her name. had the audacity to ask for my receipt, she didn't want to let me leave without showing it. excuse me this isn't Costco. read more

Holy massive mess. Stopped in mid day for some shirts and pants and Men's dept looks like a freakin bomb went off...what a disheveled mess. Looked like a freakin Kmart. Was not worth sorting through the unorganized racks and clothes tossed everywhere and left empty handed rather than spending money. Manager should be fired if that is acceptable standards...heading to outlets instead. read more

Just spent a couple of hours shopping here. Found a pair of slacks that were on sale for buy 1 get 1 half off. Racks were not marked well and so spent more time finding slacks of the same brand so I could get 1 at 1/2 price. Went to check out and there were no cashiers! Waited for quite a few minutes before yelling out "Hello". A person stocking clothes heard me and radioed in for someone to come check me out. I told the person that I was concerned that nobody was available at the checkout, and then I had waited a while. Her only response was well I'm just filling in for someone who must have gone home already. Not a great response in my opinion. And then it turns out that the second pair of slacks that I was going to buy were not on the buy one get 1/2 price sale because they were on a separate sale for only about a third off. She said she wouldn't charge me full price so that I could get half off of them. I decided not to buy them. And will probably not be back at this location again. Poor service!!! read more

Better than your average Mervyns but only because Kohl's is clean. Wearable clothes at cheap prices. Service is decent though its sometimes on the slow side. Its an ok place to grab some levis but thats pretty much all I get there. My advice, might as well go to TJ-max. They'll have pretty cheap prices and the clothes will be of a much higher calibur, or goodness forbid you actually go shop for real clothing. I am giving them 3 stars purely because they have levis, decent service, and the place is clean. read more

I was waiting in line and the cashier stopped what she was doing and told me to stand back because the woman in front of me was paying and I can't look at her information. I was standing way farther than usual back and wasn't looking anywhere in the line of where she was putting her "information". It was very rude and embarassing I don't believe it is right or protocol to treat guests like that. read more

Where to begin? This was the worst Kohl's I ever shopped at. The store is really messy, all the clothes are cheap, most of them covered with glitter to look "cool", and the dressing rooms have bright fluorescent lights that make you look unflattering in just about anything. The WORST thing about this Kohl's though were the employees. Most of them were really unhelpful and rude teenage/college kids. Especially the customer service employees. I remember asking them about returning something, and they gave me the dirtiest looks then acted completely rude. Don't waste your time going to this place, I suggest shopping at Target and other clothing stores nearby instead. read more

If I could rate this department store as a zero, I would've but 1 star is the minimum. The service here was so terrible I think I might cancel my membership. This young gal cashed us out. Her rudeness and attitude made me want to not be a Kohl's member anymore. She was so rude and rolled her eyes every time she had to scan a new item. We will shop somewhere else! read more

Best thing about the store....the clearance sections here. Amazing and cheap finds!! Still pretty messy and the lines can be slow since it takes them awhile to open up more registers. Also, staff is helpful depending on who you ask. Fresh faces as if they just graduated high school...I would avoid them and go straight to the older ladies who seems extremely happy to work there. read more