We made a reservation to take pictures with Santa on Christmas Eve and had the absolute worse…read morecustomer service and experience. We made our reservation for 1:45pm and arrived around 1:20pm. The photographer Amanda asked us what time our appointment was and when we told her she barked back that we were late. Mind you there was another dad in line with his 6month old with a 1:45pm time slot as well. She took him and his pictures. When she returned she asked us again what time our appointment was and we told her 1:45pm she looked past us and asked the next 2 parties behind us their time and they where 1:30pm and 1:15pm. She took them without acknowledging our reservation. When she came back she told us they ran out of time and we couldn't take pictures. She could not explain why she skipped us when we were on time for our reservation. She said to take it up with corporate but would not give us any number or who to contact. She yelled at us and berated us for waiting until Christmas Eve to take pictures. We had 4 small children and the grandparents with us. The kids were crying after her interaction with us. She called security over and we explained the situation to the officer and they told us she would take our pictures when they returned from break. She made us wait over an hour after our reservation to take our pictures. We made sure we were first in line for our pictures and after returning from break she skipped us again and took another party in line behind us. We reminded her that was not what was discussed with security and that she said she would take our picture after they returned. By the time she took our picture the kids were tired and the baby was crying and not cooperating. It hard to not feel discriminated after our interaction with Amanda. She pulled People behind us who were not people of color and when watching her interaction she is not friendly at all. We get it's the holidays and it's busy but that's why we made our reservation and arrived on time because we respect peoples time. But to be mistreated with the children and grandparent with no explanation or apology feels very targeted. Amanda Gallagher the photographer was unprofessional, racist and a horribly incomplete person.

Man, I can't remember the last time I went to Square One Mall... it's definitely been a whileee!…read moreCame here to check out the Gatcha claw machine store and it was seriously like a blast from the past, walking through memory lane inside. Many parts of the mall looked like it was stuck in the early 2000s & it was sad to see how vacant this mall became. There's really not much left here, besides the large TJMaxx, Best Buy, Dick's Sporting Goods, & Macy's. All the stores looked very outdated, with the exception of the TJMaxx... that was the only store that seemed to have all the stuff you would normally find at other locations. Hopefully more stores are on their way & turn this mall around.