Not necessarily this particular store but...I bought a ring for my daughter and needed to exchange the size. Since it was an online order and the item is not in stores, I have to return it and reorder the correct size. The ring is no longer on sale and is now $70 more. Customer service did nothing to help and refused to exchange it. Any other store would have done an even exchange for the same item. read more

I'm extremely frustrated by how this situation was handled and the store's total lack of accountability. I returned a pair of shoes gifted to me by my mom to exchange for a better size, and in return, I was issued a merchandise credit card. The next day, when I tried to use the card online, it failed. When I called the number on the receipt, I was informed that the card had never been activated. The following day, I went to customer service with all of my receipts, expecting a quick fix for what was clearly the store's mistake. Instead, I spent nearly 4 hours (from 4:10 pm to 7:51 pm) dealing with a situation where I was wrongly blamed. What made the situation even more suspicious was that the card number on the merchandise credit card I received didn't even match the number on my receipt. That alone should have raised major red flags, but I was told that I had "probably dropped the card," which is absurd. I never let go of the card, and I had a witness with me who can confirm that. Then, as if it couldn't get worse, I was informed that someone else had used my merchandise credit the very next day, along with multiple other Kohl's cash cards. The woman who used my card claimed she found it on the floor, which I know is impossible because I never dropped it. This entire situation reeks of a coordinated scam. The speed with which this woman was able to use not just my merchandise credit, but several other Kohl's cash cards the very next day, strongly suggests some form of organized theft. No one wanted to question the suspicious amount of cards she used. No one wanted to question how I got an unactivated card assuming I gave it to someone which is insane. I sure did file a police report. The investigator tracked her down, and I got my money back! Despite the overwhelming evidence--the mismatched card numbers, the quick use of multiple cards, and a witness on my side--management was dismissive, unaccountable, and entirely apathetic. Instead of investigating, they kept asking, "How would you get an unactivated card in the first place?" but refused to answer that same question when posed to them. This should have been a massive red flag for management, but they seemed more interested in deflecting responsibility than resolving the issue. To make matters worse, this was money from my mom, who struggled financially, and had gifted me the shoes as an early Christmas present. Her money was essentially stolen, and Kohl's management treated the entire situation like it was no big deal. This isn't just poor customer service--it's a violation of trust. I've never experienced anything like this before, and I strongly believe that the store needs to investigate this matter properly instead of trying to shift the blame onto their customers. This happened in 2022, and I felt the need to speak out in case it happens to anyone else! I will be sharing across platforms as well. read more

This is about Sephora in Kohls. There is a beautiful young lady named Larki. She was kind, professional, helped with explanations about different products and even offered me a sample of a brand I was interested in. You do not find young ladies like this. She is an asset to Sephora and needs to be a brand ambassador. You are only as good as your customer service. Larki needs to be commended. read more

I'm not sure why the reviews are not better but this was my first at this kohls and it was huge! There was a big Sephora store in the middle right when you walk in. There were a ton of inventory even clearance items. There was so much to look at! The signs from the ceiling made shopping easier. The store was clean for the most part. Fitting rooms could be better but that's because there's so much inventory that gets tried on everyday. The lady at the customer service desk was very nice. I had about 6 items to return from online and she was super patient and nice. I love kohls! read more

Awful policy to not honor online pricing. So why would I spent $12 more in the store for the exact same product that if I purchase in their online site???!???!!?? Here I sit and wait for someone to go pull the same item I had in my hand because the cashier is not permitted to give me the online sale prIce. No wonder this store is desolate and has maybe three customers in it. I feel bad for the cashier who had to inform me that she couldn't compete with the online prices. Compete? It's the same exact store. Absurd. Next time, I buy online and not bother coming into the store. read more

Kohl's - Department Stores Near Me - UNIVERSITY PARK, Florida

I'm becoming increasingly disappointed with this retail chain. 1st, their deals aren't really deals. They inflate the prices of their items and discount them to where they SHOULD be at before a discount is had. Only when you combine 30% off plus the $10 Kohl cash for every $50 spent will you get anything close to a deal. Plus, there are huge ages of kids under provided for here, making it frustrating to purchase discount clothing for them. Between 9-14 is almost completely unrepresented. I wish there was a better solution for this age group here, and more everyday discount pricing. I like their credit terms and card. read more

One star because the dressing rooms weren't open for me to try on clothes. I understood during the last two years but it's time for retail stores to start giving decent customer service again. If they don't, there will be no more brick and mortar stores. Here's a suggestion. Start paying a living wage to the employees who are doing the work and stop giving it to upper management. If you don't, your business will close down and no one will get paid. read more

This Kohl's has very friendly and helpful staff. I've never had a problem here. Came on-line to check times and saw the low reviews and felt like adding my 2 cents. The Kohl's cash can be a bit confusing, but I don't have to use it. If I see something on-line or in the store that I like it's easy to purchase, pickup or have delivered. Returns go smoothly. read more

How many Kohl's employees does it take to remove a security tag from a game??? As I stood in a huge line there were 3 cashiers and 1 manager trying to open a game. Why they felt it is ok for customers to wait while the line continued to grow is beyond me. Did get some good deals on clearance though. read more

Kohl's is one of those places that I get a gift card to every year for Christmas. Without that gift card, I would not shop here. They have an excellent selection of shorts and shirts, belts, and wallets. Their flip-flops is however on poor side, and their shoes is in the middle. Appliances here are just jacked up (I bought a same type of vacuum for $100 less down the road) Every time that I have come here, customer service has always been excellent and helpful. read more

Is the second time I go to customer service and I saw a lady treated customers so rude,she shouldn't be working there,she not even let people explain anything, I hope they fix this issue because I'm not coming back there,I prefer to go to another location. read more

This is more for ONLINe kohls. Started ordering online since nearest kohls is over 30 minutes from our new home Shipping was over a week and I ordered way before Black Friday. Check check and triple check dimensions on the items. Example I paid over $100 on sale for a triplicate (3 piece) wall hanging. It arrived in a small package and upon opening it the side pieces were 6" across. . .in the picture hanging on the wall they show it looking HUGE so I ordered smaller one which I thought said 6 ft overall. . .its being returned. Another item was a mermaid pillow sale price $22 States is 14x20. Nice size! NOT! Those measurements are before it's stuffed. Stuffed size is 10x15. Puny. That's being returned as well. I decided to warn other consumers to pay more attention to size on kohls review item option. When I tried to leave a review, it wouldn't let me, then said password needed, then locked me out after a reset. I finally quit trying. Most items didn't have any reviews. . . Now I know why. They won't let you. It's also way too confusing trying to use codes,coupons, sale, not on sale.too much math. LOL. read more

I love Kohls! Friendly service, great merchandise at a low cost. What I like best is Kohls cash back.

Do not appreciate when I receive the 15-30% offer if using Kohl's credit card and find I get only 15%! Are they serious? If I don't get the 30% off, I will not use Kohl's credit card or even buy anything in the store until I get offer for 30% off!!! Kohl's takes advantage of customers and this particular policy needs to change. The quality of merchandise at this location has also gone down. Very disappointed! read more

We arrived at Kohl's on Black Friday at 8:30 am. By the time we got in line at 10:20 the line was half way to back of store. They moved the line quickly and we were out of the store quickly most organized line check out I experienced on Black Friday and everyone was very pleasant read more

Store personnel very rude. Avoid this store. A older lady work there was very rude to my wife and other women's in the dressing room. Screaming and rude. read more

Store a complete disaster....messy, clothes messy...hard to find anything. Men's section a total nightmare. My Husband will never go back. Just frustrating to shop like this read more

I love Kohl's for it service and great refund policy. This is my first time using Order online Pickup in Store service. I didn't like the fact that I can't pick the store to pickup my merchandise. I have to drive 30 miles to pickup my merchandise when I have a Kohl's store within 6 miles from where I live. The clerk in the store was not familiar with the procedures. It took her a long time to locate the order then having issues with how to enter the order in the register. Overall, I would reconsider of using this service. The only reason I did it this time is because the items were not available in the store close to my home so I give it a try. Definitely not a convenience experience. read more

Placed a order on line. Got notice to arrive at store and pick up. SO I go to the customer service desk and see a sign in front of me to go to the right for order pick up. On the left is a line of 4 folks with one lady behind the counter. She looks at me and says, are you here for a pick up, I said yes, and she yells over, there is only one of me, so get in this CS line. I am an adult and can read. When I enter the area, and there is a sign there, I follow the direction offered, and do not expect to be yelled at to move. If there is only one person at the desk then remove the sign that directed me to pick up.. Will not order on line again, and do a pickup. I do not need to deal with rude staff. read more

Over all, seems to be a good store. The staff is friendly, but the prices are high ! Don't know why clothes have to cost so much. The location is very good located next to Jason's Deli & Buffalo Wild Wings so you can eat lunch during your shopping trip. read more

Why oh why do I always end up with the worse checkout person! I was in the checkout line. The woman saw me standing in line waiting for her to finish with her customer. Right when she was finishing another woman and her obnoxious child walked right up to her checkout line- after looking at me standing 5 feet from her! I said "excuse me, isn't this where the line starts?" The checkout woman said no, we don't have a long line so she can walk up here. She looked at me and began checking out the rude customer. And she saw me standing there!!!! I wanted to say more but the customers kid was standing there. I'm sure by the behavior of his mother he's probably already seen and heard worse from what I wanted to say. My husband tells me to pick my battles so I just let this one go. I left everything I was about to purchase and left the store. I've dealt with this cashier before and she checked my coupons like I was trying to get over on Kohls! Really woman! Kohls really needs to up their training on the snowbirds they have working here. They need to leave their attitudes back home, whatever city, state, country, or planet that might be. Godbye Kohls, hello Nordstom Rack! read more

I have shopped here many times over the 2 years. I even became a member of their credit card to earn more great savings. I have always had a pleasant experiences expect for my most resent. During the holiday's with all the chaos and trying to clean and prepare for family my Kohl's cash got misplace and I couldn't find it anywhere. So I assumed it got thrown away. I called the customer service line and explained them this and they said to visit the store I got it from to get a new one. Easy enough, well it was the complete opposite. I went to my local store and visited the customer service desk and they acted like this was their first time dealing with someone who misplaced their kohl's cash. The manager looked up my receipt on their journal for the day I received the cash and told me that I earned nothing. So I reply back well if you can refer back to the days the cash was being given back you can assume that I would of had to been honored Kohl's cash. She told me there was nothing she could do. They were not friendly at all and acted like I was wasting their time. No one smiled to greet anyone or thanked anyone for their business. I was very upset at this point since the customer service person could see it but not her. So I left the building to call into the customer service line again and thankfully the credited me the cash amount and explained to me why it is difficult for them to track the cash at the store level. All in all I love this store, but they need to have a better way to track the Kohl's cash so this doesn't happen to others. My idea would be to send it to your email address so you could reprint if you lose the original. read more

I Love Kohl's! While I sat here reading the other reviews, I cringed. They were overtly negative because they seemed to think that a) The store should have everything THEY think it should, b) if they couldn't find something it was again the stores fault c) if they had to stand in line, "Oh the horror's", they seemed put out, d) no one yells at the customer's that work there, but I have heard people yell at the store clerks. I watch people throw items on the floor, watch their kids climb all over the cases, watched people get angry because they had to wait in line because they were in a hurry....It is really sad these days when people can say such negative things because they feel they are the only person in the store, and should be catered to. As I said, I LOVE the store, the product that they carry is great, the store staff are ALWAYS kind, and helpful, and the cashiers are always doing their best to make sure every customer is taken care of properly while they are checking them out. read more