Ordered takeaway to be delivered via UberEats. Initial estimate was 30 mins to be delivered. This increased to 60 minutes, and no notification that it would be delayed.
When I rang up to cancel, they said tough luck, can't cancel an ongoing order. Complain after you receive food.
The ramen came lukewarm. Don't know if it is because it sat for ages in restaurant waiting for driver, or driver took a long time to deliver.
Contacted support afterwards, and they send back a canned sorry message within 5 minutes. No compensation, no refund. Terrible delivery experience.
Koi Ramen Bar should stop using Uber Eats for delivery. read more