Upon arriving, the cleaning professional showed me nothing but respect towards myself &my house. I had been away on vacation leading me to neglect my household &today my house was restored! The bathroom was left spotless, my utilities shining, &the air smelling like a new home. Genuinely thankful for them taking their time to also clean my light fixtures above my kitchen! 10/10 recommend this service read more

I went back and forth with Kokoro for over a month trying to schedule a deep clean. Their receptionist (Arfa/Amy) was very persistent with follow-ups, which I appreciated at first, but the experience became frustrating. The pricing felt high first of all $500 quoted for a deep clean and there were multiple last minute changes, including switching providers. At one point, they planned to send just one cleaner for a 1,700+ sq ft home (3 bed, 2 bath), which didn't feel realistic for a proper deep clean. When I raised concerns, I didn't feel like they were fully addressed. They also couldn't accommodate my preferred early morning time, and alternative options didn't align with what I needed. I ended up going with another company that offered similar services for $300 and was able to meet my schedule. Overall, communication was frequent, but coordination, pricing, and flexibility didn't work for me. I'd recommend clarifying expectations upfront if you're considering them. read more

Overrated and irresponsible service. I paid over $800 for a deep clean and carpet shampoo of 1600 square feet, with half of the floor area was carpet...but they left a puddle of blue liquid that wasn't there before. I kept texting back and forth with the owner, but no one ever came to fix it. Save your money, don't fall for the 5-star reviews. read more

Kokoro Cleaning Service - Puddle of blue liquid that wasn't there before. - Home Cleaning Near Me - Las Vegas, Nevada

Kokoro cleaning team was very kind, professional and easy to work with. They had a great attention to detail. So happy I found my go-to cleaners here in Vegas! House was super clean and very happy with their quality of work. Would recommend 10/10! read more

Over rated. And not sure how they got all the reviews under 5 stars disappear. This is a third party company, and not the real cleaning service company. The owner came and showed great attention to detail while the providers who will do the job are different stories. You will have to check everything before they leave if you want your house being cleaned. And they will tell you that they can only clean the spots that can be reached which is basically the most superficial parts what we do daily cleaning. They don't have tools that will take care of the corners and angels hard to reach ( which is the reason we hire housekeepers to clean). They have a fiber cloth and maybe some gentle soap just have a light touch all over and not even trying to clean the stains on countertop where I can use a paper towel with water to wipe off. I also had to take refrigerator parts out and to remind them. Coordinator is very nice but not compensate anything, just apologize all the time. I had to clean after them and my husband was doing the vacuum himself. Save yourself some time and money. Try a different company, maybe one that who really cares and does the job. read more

Amazing cleaning service! I needed Kokoro Cleaning for a move out on a 3 bedroom 2 bath condo. They did a phenomenal job! From checking in on me before the day of, confirming what needed to be done, punctually showing up, and doing another walk through; their attention to detail was on point. Everything i had input on their website, which was very easy and clear, had been done. From inside the cupboards, to the fridge, it was sparkling! They even cleared all the lint from the laundry room and wiped scuff marks off the front door. There were stains in the bathroom i had really lost all hope for and they were GONE! The owner and his wife were very sweet. Even all the loose change was placed to be found later. Pricing was as said and confirmed on the phone as well. No surprises there. would highly recommend 10/10! read more

If you are looking for a cleaning service, I would recommend Kokoro Cleaning Service. Akira, the owner was very communicative and was able to work with me on my timeframe and needs. I think the best part of the service is being able to do a walk-thru with the cleaners in order to make sure everything is up to your standards. Shout out to Nicole, who took care of my project and also made sure everything was good for me at my home. read more

One star for their initial, pleasant, compassionate outreach. I sent them photos of the place that needed to be cleaned, in full disclosure. Emphasized how important to be clean and dust free for a person coming from the hospital. From the pictures, they even scaled it 10 out of 10 = uninhabitable. It was scheduled for 9-9:30. At 11:30 at night! I got a text from the head crew person, Maha, saying they would be Yet when the crew turned up, there were 3, they expected a 4th who never arrived. My mistake was to leave them unsupervised as they seemed very nice, sympathetic. I was shocked at how filthy everything was left, dust everywhere, parts of fridge and oven in the patio - dirty . Maha told me to get rid of the stove as it is too much work and she was more than eager to become a regular cleaner, even do meals. One of the helpers was supposed to be a handyman who 'did blinds, carpets' etc. Maybe this is why the blinds were not cleaned, the carpet, though clean of pet hair and dust, not shampooed as had been scheduled. The owner then wanted to charge me more as she said she had 'underestimated'. I think that had her crew worked diligently, the work would have been done. I spent time myself cleaning the oven instead of throwing out. When i sent the cleaner Maha the picture of the oven, she said I was harrassing her and threatened to sue me for allergies, etc. There are a ton of pictures of the filth left behind. The charges are being disputed. Beware of nice people who take you for a ride. Beware of crooks. Be diligent when hiring. I was from out of town and had limited knowledge and resources. read more

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We are getting ready to do a bit of kitchen upgrading - and need a thorough cleaning of all of our cabinets, drawers, baseboards, etc. Things that our not-so-young anymore legs could handle. We did not want a general cleaning - this was a specific project. A neighbor recommended Kokoro Cleaning Service - and we are most pleased! From the beginning conversations with Akira to the actual work done today - it went smoothly and pleasantly. He was a delight to talk to, his crew worked very hard, were pleasant and respectful. I would highly recommend Kokoro Cleaning! Our cabinets look like new - now if only the good fairies would show up to put everything away..... read more

Paid $240 for a deep clean ( 1 bedroom ) I'm not sure why they call it a deep clean they didn't touch the sofa, stove, microwave, refrigerator, baseboards, or ceiling fans, instead he tells me that is a extra charge?? Their basic cleaning he said was only $150. I could imagine for that price they would come spit on me , wipe it down & leave read more

Great company. Professional and reliable. Akira is respectable of my property and cleans to an extremely high standard. I couldn't be happier. I highly recommend this company to clean your home ! read more

TLDR; Make sure to get absolutely everything in writing and check behind them on everything during the final walk through, or book someone else and save a potential headache and more cleaning time. Super friendly, great customer service leading up to the cleaning, but honestly once I got the confirmation I should have changed companies. I needed a move in cleaning and when asked questions about how dirty the place was on a scale of 1-10, I said a 5. Most places were "clean" or not bad by appearance but if you were to wipe it with a finger you'd get a lot of dirt/dust. On the call Akira said no scrubbing was required, to which I said well I mean nothing intense but I'm sure there will be areas that need more than just a once over. In the notes from the call only the no scrubbing required part of the conversation appeared. This should have been my sign. Fast forward to the day of the cleaning and I'm told that only the outside, not the inside of my cabinets were included; I had to verify with them so that the cleaner had the right info. Annoying but hey things happen. When doing the final walk through I was told several grime/grease spots were too tough to get out, even after one cleaner had spent more than 30 minutes on it and briefly tries again before leaving. I take her at face value, then after she leaves I find I can easily remove the grime with a fingernail. I also find that hair has been left in both tub drains. I let Kokoro know and they send one of the cleaners back; he does a great job taking care of the grime and the sink drains, heads out, then quickly comes back to do the tub drains. Later I notice more areas that were not done - several blinds were not dusted, let alone wiped down, and the underside of my cabinets have grease on them. At this point I'm not going to call them back another time; I take pictures myself and let them know. The grease I'm able to wipe away after natural spay and 4 min wait, so in this case scrubbing actually wasn't required, just attention to detail. When I spoke to a rep the response was essentially that I should have caught the items during the final walkthrough, booked a different cleaning type, etc. They offered a vague discount on a future service but no matter how friendly, after this experience I'm not paying more money to more than likely be disappointed and have to clean up behind them myself. read more

Akira and his teammate did a great job, definitely through and went into some crevices we haven't gotten to in a while, we are thankful they were able to help us get ready for our guests coming in town and will certainly think of them the next time we need some extra love for the house. Thank you guys! read more

Akira was very kind and thorough! He went above and beyond to make sure our house was clean, taking care of areas that I would have overlooked. read more

Absolutely recommend. Tremendous communication, friendly and genuine. Went above and beyond to earn our business and delivered, ten-fold. Service was a Deep Clean for our 80 year old mother who lives alone. Treated mom with utmost respect and really did a wonderful job with the difficult areas to reach. Highly recommend and will be my "go to" service moving forward. Well done read more

Kokoro cleaning services was the for the books I read the reviews before I booked service but my experience went different 4 bedroom 3 bathrooms we wanted base boards cleaned oven cleaned they provided none of that we were staging our home for show the next day and needed those things cleaned simple you think right no they didn't touch the over the carpet clean the work used was dirty and when she turned it on it smelled of cats and dogs she continued to use it I was working while she was cleaning so when I checked I asked her about the smell she replied I don't smell anything and this is my bosses carpet shampoo machine I am sorry it was the worst experience ever we couldn't show off our home the next day I don't recommend read more

Deep cleaning got wiped down there was supposed to be 2 cleaner's it was one she messed with her phone most of the time and the job was supposed to take 2 hours it took 5 I was not happy with this service and wouldn't recommend it to no one nightmare from hell I had to call another cleaning company and pay again very disappointing the owner Akira assured me the job would get done he failed that read more

Kitchen did not appear to be cleaned, counters were still dirty with spots - showing that it was not cleaned at all. The sink itself was also not cleaned at all. The coffee table in the living room did not look as if it was wiped either, there was debris and spills. The area rug inside of the living room does not appear to have been tended to. The TV stand is still covered in dust. The master bedroom had all sheets thrown on top of themselves, and the bed was not made at all. Overall, this was the most disappointing cleaning service received, nothing looks cleaned, towels were folded or thrown over doors. Kitchen did not appear to be cleaned, counters were still dirty with spots - showing that it was not cleaned at all. The sink itself was also not cleaned at all. The coffee table in the living room did not look as if it was wiped either, there was debris and spills. The area rug inside of the living room does not appear to have been tended to. The TV stand is still covered in dust. The master bedroom had all sheets thrown on top of themselves, and the bed was not made at all. Overall, this was the most disappointing cleaning service received, nothing looks cleaned, towels were folded or thrown over doors. read more

Not thorough cleaners. Way over priced. Details of cleaning the house were over looked after several opportunities given.

Five stars! I had the pleasure to arrange a deep house cleaning for my mom in Boulder City. Akira the owner is so kind and really cares about his customers. The cleaners were also phenomenal, kind and did and great job. My mom said it was the best Christmas present ever! Thank you Kokoro for making my mom happy read more