Trouble In Paradise and the Power of Kindness Background The family and I were in Hawaii visiting friends on vacation when we experience some car trouble on the mountainside. The car gets towed to Kona Car Pros while we get a rental car. Donnie records our information around noon and says he'll run a diagnostic and let us know the damage later that day. Donnie tried to call us while we were on a hike and didn't have reception so we call him back the following morning. He has good new for us, the repair was very quick and the car was ready for pickup the same day. We had a jam-packed schedule so we asked Donnie if we could pick up the car the following day and he held it for us at no additional charge. When we did pick up the car Donnie wished us well and hoped that the remainder of our vacation was positive on the island. Because of his service and kindness, we were able to resume our vacation and enough the rest of our time in Hawaii. 5 Stars and would use again. TL;DR Donnie and the team at Kona Car Pros helped my family and I get our vacation back on track after getting stuck in the mountainside. Great Service! read more

Excellent Service, Fair prices and honest work!! I bring all of my cars here for regular maintenance and other repairs. It's important for me to have a reliable mechanic for my business. read more

Quick service on car but expensive rates. Received car with new issues relating to the stuff they worked on which they claimed were pre-existing and when I asked if they had noted this issue during the "free" inspecting--the owner got defensive. Would not recommend. The owner also loved to monologue and blame issues caused by the garage on a cars age even then they didn't exist before giving the car over to have work done lol read more

When my truck died in the middle of a busy Intersection, I needed a mechanic quick and somewhere to take my vehicle. Kona Car Pros was recommended to me earlier when I had my transmission done next door so they were my first call. Donnie the owner allowed me to have my truck towed there even though they were busy. After 2 days, he had my truck back on the road after replacing fuel pump. I was so impressed, I returned a couple of weeks later to have them look at my brakes. They fixed that really quick without me giving them my first born. I'll continue using them. read more

The owner Donnie that works there has no Integrity had over $4,000 worth of work done didn't even last 6 months it had to all be redone doesn't seem to know what he's doing read more

Woke up Tuesday morning (early surprisingly) pulled out of driveway and heard horrible money draining sounds from my truck. Called Kona car pros as I slowly drove towards Kona. Got hold of Donny and he told me to come on in, so in I went. Arrived at roughly 9:30 and super cool everybody including Donny the man. He looked at the truck immediately and referred me to a rental car company and price and problems (tie rods, wheel bearings, shop talk, shop talk, shop talk) and and and. Super helpful guy. At first was going to be a couple days without my lovely ride, but halfway through the day Donny calls and said I have two guys tag teaming your Silverado and should be ready by end of day! (Whaaat no way) I said. Sure enough at 4:30 I picked up my truck and was on my way. Thanks a bunch Donny and crew for the speedy unexpected awesomeness. Definitely recommend these guys. read more

This family business treated me like straight OHANA from the first phone call (to the owner's son Logan,) to ask for a quote, to (the owner Donny) helping me with a small repair on the side of my car. Such genuine aloha spirit, I had to hire them to fix my AC too! Fortunately they were able to hep me right then and there. To go above and beyond, they also gave me a ride to my new favorite cafe HiCo, while I waited for my AC repair. 5 star service, and they will have my business as long as I'm on the island! read more

Kona Car Pros - Owner Donny doing some Good Samaritan work on the side of my car, and throwing up the SHAKA BRAH!! - Auto Repair Near Me - Kailua Kona, Hawaii

Great service here. I am a new customer and Donnie treated me like family. I had a very minor issue with my car and he took care of everything. I couldn't be happier with a repair shop. Got me in quick and handled everything perfectly! Highly recommend! read more

Never returned my call about a car inspection. Wouldn't call them ever again. Can't rely on them

I felt a little pulsing in the brakes on my Tacoma. I had contacted a few shops, and everyone was glad to have me drop it off and give me a price without even looking at the truck.Luckily I went and saw Donny at Kona car pros. He took a look at it, while I waited and determined the cause and that the repair was not needed at this time. While I was there, I saw him deal quite honestly with another customer rather than just completing a repair that would not fix the problem. Rarely do you find such honesty in this day and age, I was looking for a reliable honest shop for my car repair, and now I have found it. read more

Recently the brake light on my vehicle went out and I needed to get it checked-out. I called several repair shops around town and was told that I needed to wait for an appointment. In some cases that was as long as 2 weeks! I called Kona Car Pros and a very kind gentleman told me that he would be happy to take a look at my car that day! I was elated!! When I arrived he took a quick look and within less than 5 mins my problem was solved. What's more is on my drive over a warning light popped-up on my dashboard for my tires. He looked at those too and adjusted my tire pressure. Everyone is busy in these times, that is understandable. You would be hard pressed to find an establishment that cares about people more than this one. Real Aloha in action. read more

YAY! A car repair shop that treats customers with respect, patience, honesty and kindness. Kona Car Pros is the real deal. Call them, or drop by if they are busy working on cars and can't pick up the phone. Much aloha Kona Pros! read more

Big Island Toyota inspected my 4Runner when I did an oil change. They told me the rear axle seal was leaking and gave me an estimate of $1500 to fix it. I took my car to Kona Pro Auto to get a second opinion and I'm glad that I did. Donny lifted up my car and found no leak at all. He said that he spotted a small amount of oily dirt near the rear axle but it was just some dirt. They literally saved me $1500. I will never go back to Big Island Toyota and let these guys take care of my car going forward including oil changes. read more

I have been trying to get my Subaru fixed for months No one was returning my calls and when I finally had two mechanics look at it, they were stumped. I decided to try Kona Car Pros, because of all the great reviews on Yelp. Logan answered the phone and was so polite. He asked me to bring it down right away. Donnie test drove it and within minutes knew what was wrong and guaranteed me that was the problem even though the normal symptoms didn't exist. He had a cancellation for the following day and I was able to get my car fixed before lunch. All I can say to that is "Wow, I'm so stoked on my new mechanic" read more

I hate to be the one person dropping a bad review in among all these good ones but my wife brought her car in for a simple oil change and afterward I noticed it was leaking. She took the car back and said the mechanic wiped away the excess oil but didn't note any problems. When she got home the car was still leaking oil and it was really noticeable so I don't understand how anyone could have missed it. Finally I told her to go back and insist that they redo the oil change and ask for an OEM filter. So she did and they said they did as requested but when she got home...it STILL leaked! We finally ended up taking the car to Subaru and paying them to do the job. When they took out the old filter it was aftermarket, not OEM. No issues since Subaru did the job. read more

Shout out to Donny and the guys at Kona Car Pros! I called them yesterday right before they closed to see when they could check my brakes, in anticipation of a trip to Hilo this weekend. Lex Brodie didn't have an opening till the 25th and Midas was $$$. Kona Car Pros told me to bring it by the next day (today) but noted they probably couldn't get to me till Monday. As soon as Donny saw the condition of my rear brakes he said they needed to be done now... he not only fit me in immediately but had my car done in time to pick my kids up from school! These guys CARE! read more

Got an appointment to check my car that wouldn't start since Toyota couldn't get me in for 5 days. Donnie was quick and efficient, figured out what was wrong with my car and took care of it right away. Very kind, friendly and great customer service. Would recommend to anyone. Will be back for future car maintenance. read more

Honest shop! I called because my Caravan wasn't starting, Donnie told me a trick I can do over the phone to help the car start easier, that really helped! Then when I brought it in, assuming it was a fuel pump issue, the problem turned out to be only the battery. Thankful I found an honest shop that didn't replace a part (fuel pump) that didn't need to be replaced. Fixed the problem with no additional headaches. Pleasure to do business with Kona Car guys! read more

Donny, the owner, unfortunately I'm being kind) for me may be too busy that he has no need for my business or doesn't want it and just. I have checked back fairly regularly regarding a part he's supposedly looking for, however no follow up and courtesy call informing me of the status of his search. No matter if a mechanic is "good" if they have poor business practices. I see a lot of people, I make loads of reliable recommendations. Donny with Kona Car Pros will definitively NOT be one of those. If I could have done 0 stars, I would have. read more

I would like to use this company but Donny's voice mail is full. And nobody answers the phone at 4:58 PM.

I so appreciate this business! I have an older Honda and Donnie knew immediately how to address my problem He ordered the parts in advance then my car completely died and I had to have it it towed He helped me with getting it done earlier than expected and my bill was even a bit lower than the quote! Great team that works there. I will be back read more

Highly highly recommend this place for your car needs! Thank you to Donnie and his crew for being informative, reliable and trusting. My battery light popped up on my car Thursday evening. Called his shop first thing Friday morning and took me in. Thank God! Informed me the whole time about the cost, parts, etc. Never felt dumbed down for not knowing about whats going on, lol. His professionalism and honesty was definitely on point. Overall happy and satisfied with the service I received from kona car pros. Thank you again, Donnie and his crew!!! read more

Everything about this mechanic is amazing. Great customer service,honest , reliable, cost efficient. This is the only place I'm taking my car for now on. Fixed the problem without adding any extra fees . read more

Danny has helped us SO MUCH. We have gone through massive car problems since moving to the island and he's always able to squeeze us in when we need it. 10/10 read more

My 2007 RX350, which is the same as a Toyota Highlander or Camry, started leaking red fluid from the front. That's never a good sign. In looking at it, the power steering boots had holes in them from the power steering rack leaking fluid into them and the fluid then eating a hole in the rubber boot. Had been leaking for a long time, but never saw anything because all the fluid was getting caught in the rubber boots. In googling it, it's a known weak point of these types of cars (thanks a lot Toyota). Further googling said it's over $3 grand at a dealership. Donnie did the whole job and an alignment (which is needed because he replaced the entire steering system from end to end) for less than half of that. Donnie is straight up, tells you straight, does quality work, and lets you know what's going on by calling you and answering his phone. Super rare in the world of car repair. Donnie worked on my other car too, again for way less than a dealer quoted me. Super rare to find a knowledgeable and honest mechanic anywhere, thankfully Donnie chose Kona to set up his shop. read more

Quick friendly service and everyone there went above the norm in trying to help us with our issue. Highly recommend! Do not go anywhere else, you will not be disappointed! read more

Was having tire pressure issues in my rental car and they graciously filled it up and checked all the other tires at no cost! They seemed busy but were super kind. Thank you!! read more

For me, few experiences can be more fraught with doubt and fear than searching for a reliable, honest and knowledgeable mechanic. Happily, I have no more stress or worry when it comes to maintaining my car!! Donny and company at Kona Car Pros are all that AND they are ethical, personable and provide expert service with plenty Aloha! I started with them when I owned my aging (2006) Toyota Prius, and am now happily entrusting my Mazda CX-5 into their capable hands. Even the Mazda dealer uses them for overflow from their service department! Have no fear, Kona Car Pros is here! Call them, you'll be so glad you did!! read more

To get to this spot, instead of turning towards Kona Brew on Pawai Pl, you would turn into the lot with the different shops. Kona Car Pros is in the back right, next to Daleco. If you find this spot, you're in for a wholesome experience. Donnie, who originally worked at Big Island Collision Center, went ahead and started his own spot. His professionalism and commitment to excellent service is second to none. His diagnosis is spot-on, and realistic. He gives you choices, and is honest with you about the cost. I have not had a better experience on this island with another professional. Hats off to Donnie for being a great person to work with. As for my car, I have a VW Beetle, and most places don't take European cars. Donnie, whose expertise is not in European cars, still decided to take a look at it, and researched anything he did not know. It was a quick fix, and Donnie knows how to get it done without breaking your bank. This place is top-notch! read more

Donnie is the best!! Very honest, generous, and happy to help! Most mechanics I've dealt with try to take advantage of me because I'm a woman. Donnie is quite the opposite. If you're looking for honesty- kona car pros is the place to go...I'll never take my business elsewhere! Thanks guys!! :) read more

Donnie is the best! He is a great mechanic! He is fair, honest and stands behind his work!! Thank you Donnie!

Donnie is the man. He's taken very good care of me so far, and I'll continue to visit him and refer other people to him. I first took my '97 RAV4 to him when it was acting weird, and he went over the whole thing a couple of times, being very patient with me, for no charge. He couldn't find anything, even after he kept the car for two weeks while I was on the mainland. Next, when I was buying a new car from Big Island Toyota, he did a pre-buy inspection on it at my convenience. I recently took that new-to-me car in for a recommended service, and he was quick, letting me know that he didn't see any other services needed (how often does THAT happen?), and his prices were absolutely reasonable. Donnie will go the extra mile for you, and he really knows what he is doing. Mahalo Donnie! read more

I choose to drive an older truck and that means it needs frequent work. Whenever I take it to Donnie, at Kona Car Pros, I know that he will be honest with me about what is important to fix immediately for my safety and my son's safety and which issues can wait. He has VERY fair prices and quick service. I have never been able to trust a mechanic like I can trust Donnie and his staff. I feel safe and confidant about driving off road or long distances due to Donnie's prowess. Thank you, Kona Car Pros!!!!! read more

Great service with a smile. Estimate turned out to be spot on in getting the brakes fixed on my Toyota van. Very timely and appreciated on a very busy Monday morning. Yes I recommend them! read more

Best Auto repair shop in Kona!!! Thankful to have found them and highly recommend them

Donnie is as trustworthy as it gets. He's constantly "saving" me, friends, or coworkers of mine from car issues and getting taken advantage of. When it came time to buy a new car, he asked the dealer to drive it over so he could look it over and make sure it was safe and a good purchase. read more

This shop is incredible, not only is their work good but they are super kind and helpful. I came here based off of other yelp reviews after having a bad experience somewhere else and I don't take my car anywhere else now. They go above and beyond, are totally honest and aren't trying to sell you things you don't need. Guaranteed you are in good hands here, not to mention their aloha spirit read more

I recently scheduled and appointment for my mother's car with Donnie. She had nothing but great things to say about him and his service. Donnie has always taken care of me and my truck...now he does all my mothers work too. Great guy, great service, affordable prices. read more

I got a brand new car, and needed to get a trailer hitch added to it. After reading the instructions on installing the hitch, I knew I was in over my head. It required rear bumper removal, lowering the exhaust system temporarily, trimming a heat shield and also trimming some facia. No way things would look right if I did it. So I called up Donnie and asked him if he would be willing to give it a go. He said sure, and it came out perfect. Donnie has also worked on trucks and cars I have owned over the years, and always was very quick with the fixes, fair with the prices, and very knowledgeable in everything about cars. If your car or truck needs a little attention, bring it to Donnie. You will not be disappointed. read more

These guys rock. Super helpful and fast, called in Thursday and they looked at the car Friday. Donnie was super reasonable and friendly. Go here. read more