Since 2017 I've enjoyed consistently professional support from the team at Kona Nissan. They've always been patient with my questions. They respond in a timely manner. It's a team that actually seems to care. I feel confident they will do a good job and know they're willing to correct an issue if there is one. read more

I do not recommend purchasing any vehicle from this dealership, especially a used one. You may have a good process purchasing the vehicle, however when it comes to servicing, customer service, and warranty afterwards, they will not follow through. I purchased a 2019 Chevy Colorado from here 2 years ago. I have had numerous issues come up that have added up to a lot and I wanted to get repaired. I took the vehicle in and upon arrival a worker asked what I needed and he brought me to Shane the sales manager. Immediately this man had an attitude and was very obvious he did not want to speak to me. I explained the issues I was having, merely looking for help and answers, not looking for freebies. I was treated very poorly and spoken down upon IMMEDIATELY. Not once did he ask me what I was intending for this conversation that he promptly made hostile. Not once did he offer to have someone schedule an appointment for me to get these things figured out. Instead he blamed me for not contacting the dealership sooner with my issues. Then asked why I was even speaking to him about these issues when I should be talking to the service center. Which I then explained his OWN WORKER, who was standing with us the whole time, is the one who brought me to him. He then decided to storm out the building and just yell at me that he will walk me to the Nissan service center. There I was dismissed to Taylor the service manager.. who in a nutshell told me that the warranty I got with the vehicle was garbage, was told that my vehicle is old now and was older at purchase.. I was told how not smart it was to purchase an "older" vehicle that isn't a Nissan at a Nissan dealership.. no exaggeration pretty much told me I was stupid for this purchase. This dealership is selling used vehicles that are not Nissans and then their workers are acting like this? This dealership sold me this vehicle and they aren't even standing behind the product THEY sold me! At this point no one has taken the initiative to look at the issues on my vehicle. I had to force Taylor to look at my vehicle. And in truth he didn't actually take a look at anything, he instead moved some things around pretending to look.. While saying to me that he has no idea about chevy's because he works at a Nissan dealership and only deals with Nissan vehicles. If this is the case then why is this dealership selling any other vehicle than a Nissan? Said my vehicle mishaps may be because some versions of my vehicle have been recalled, and then never went to confirm for me if that was the case or not. I wanted HELP, that's it! I was hoping they could lead me to the right direction to get these issues resolved. Whether that was with them or another recommended mechanic or repair person. Whether that was with my warranty or with paying them. They did NOT want to help me at all. I was completely dismissed and treated like a stupid annoying woman from the moment I walked in there. I purchased this vehicle here and I should be able to bring it in and receive help with ANY kind of issue. These people don't want to work, and they certainly don't want to give proper customer service. This experience came from the sales manager Shane and service manager at the Nissan side named Taylor. I will say I have had more positive experiences at the Chrysler side of repair services... as I have had to bring this vehicle in there numerous times as it is! However I have also tried to schedule appointments with the Chrysler side and never received phone calls back, or one instance I was given a time/day for an appointment just to get here for them to tell me the appointment was never received This time around I was directly brought to Shane and Taylor and this is how they treated me. Keep in mind this is grown men treating a 27 year old woman like this. This is one of the worst customer service experiences I have ever had in my life and I am absolutely appalled at how these grown men treated me. I have NEVER IN MY LIFE gone to a vehicle service center and had the workers not want to look at the issues at hand! I was not offered to have an appointment scheduled, I was offered NOTHING! It was very much giving "get the f out of here" I will be letting everyone know to not shop here for a vehicle and seek their services elsewhere, or you might just be judged and belittled for going there for help in the future. I have also filed a complaint with Nissan and Chevy headquarters. With how these people acted and the issues I've had since purchase of this vehicle, it would not surprise me if they sold me a vehicle that was in a lesser condition than what was originally stated at purchase of the vehicle. These people do not care that you spend your hard earned money there. read more

I was helped by Robert Carmelo and he was fantastic and so patient! He helped me get good local financing when my bank loan fell through and was honest and straightforward during the entire process. It was my first time buying a car from a dealership and he helped lighten the serious mood with funny jokes along the way. If you are looking to buy a new or used car I definitely recommend Robert Carmelo. read more

Worst dealer ever. They won't even give me my title for car I bought. Paid dealer fee for no reason

I'm a pretty patient customer. My bad... Took my Nissan Versa in for an air bag recall. Appointment was 8 am. I delivered the car at 7:45 and they said an hour to an hour and a half. No worries, right? Wrong. Called them at 11:00 to check what time I should be there to pick it up. "No", said the service man. Car hadn't been worked on because other cars came in with "bigger" issues. My problem was their air bag recall meant no money involved. Obviously anyone paying for service jumps to the head of the line. Told them I had an appointment at noon... Just got a call that the car is ready (11:40). Let them know how disappointed I was in their "service". Sometimes it doesn't pay to be nice. read more

OK so obviously there's not too many choices on this side of the island for a car dealerships. I wanted a Toyota or a Nissan but I've always bought Nissans in the past so I went with what I know and the comfort level as far as the seats in the car. I saw some of the reviews in the past and I was actually worried but obviously I feel sometimes you just have to give peace a chance to see for yourself I went in I saw that they had a couple Nissan RogueIn stock and I wanted to check them out. Gary was my salesman called me walk through the buying process super easy super fast I basically just have them bring me up and take it from there they did what they had to do they made the car happen and now I am completely happy with my purchase. The finance guys are actually super cool also and to actually care about the customer and not just about the financing and I will definitely be seeing them in the fall when you Coraline of comes out. read more

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Great friendly service every time. Would recommend for any Nissan owner. Trust worthy and honest work without trying to tack on unnecessary repairs. read more

My family and I bought a 2019 Armada. We love it! Sales Guy Alan gave amazing service! Straight up and informative! Then there's the Finance guy. I'm not going to say his name because in all fairness to him he was very nice and It probably wasn't completely his fault. But we went home feeling great and excited about our new car with a 4.9% Interest rate. 2 weeks later the "finance guy" calls us back to the dealership because the loan didn't go through. He begins to explain the situation. The interest went up to 7.5%. But they took more off the vehicle "1500.00" so the payments and the duration of the loan will remain identical to the first agreement we signed. We were irritated but was ok with it. Then today he calls us back in asking for a 1500.00 down payment. At this point I'm loosing my mind!! At the end of the this the sales manager took care of it, but we have to resign again. 1 star that's all they get. read more

I recently purchased a vehicle here. Tony D. Helped me through the whole process and made it as easy as possible. No pressure sales tactics. With a great attitude he walked me through the lot and was willing to show me whatever I wanted. I am truly thankful for my brand new truck, and the way I was treated by Tony and the whole gang at Kona Auto Center. read more

I was happy with the service department , Cassie was helpful on the phone, Billy handled my car at service, well done. BUT the star of my experience today is Gilbert-the most awesome courtesy shuttle driver I have ever met (been driving for over 50 years!) He is not only an excellent driver, Gilbert is courteous and considerate of my time constraints . Appreciated Mahalo read more

Aloha big thanks to everyone at Kona Nissan you guys are rockstars 5 star customer service I recommend Robert Carmelo he's the best salesman at kona nissan he takes good care of you and treat you like family and he found my mom the right 2014 Nissan Rogue AWD we love it Nissan Rogue is such a nice SUV quiet safe and fun to drive Nissan makes great cars and SUVs and trucks also at the dealership they have a amazing car detailer named Josh Thorpe attention to detail is a top priority for him making sure the car is in showroom condition hes friendly guy too he has 15 years experience and a clean car is a happy car recommend them both 100% to all my family and friends read more

Kona Nissan - My moms new Nissan Rogue 2014 s model AWD - Car Dealers Near Me - Kailua, Hawaii

Thanks to the awesome team at Konami Nissan, I am a proud owner of my dream truck! They made the experience so easy and pleasant and worry-free. My only regret is not going there first! Thanks Leonard Jose and Aloha! read more

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bought 3 cars here and had no problems. Fourth car, Far from good! By the way READ THE WINDOW STICKER!!! Bought Brand New SL Versa and it doesn't even come with FLOOR MATS! Went back to talk with Salesman and he says check window sticker might not come with it. Nice guy but not happy with lack of details. So if you buy a car here, don't expect the sales man to help you. They don't care about details just the sale read more

If I could give no stars I would for fraudulent service at this dealership. Back in February they gave me completely fraudulent information but since I had an extended warranty I went ahead and had the work done but not without a fight with the new service manager who reimbursed for much. Yesterday I was back in and told by both the mechanic and the customer service rep that I needed a new battery and of course it would be a ridiculous price. I had my battery checked and found that not only was it in good shape but in excellent shape. Complete fraudulent information relayed to me at this dealership. Once my extended warranty has expired I will never have to return to these crooks. read more

Every possible avenue concerning deceit and fraud, I experienced at the Kona Nissan Dealership so as the salesman could make more money. That salesman is Tony Napoli. Here is one example of his deceit..... I asked him about the paperwork needed to bring to the DMV and he said, " You do not have to worry about it, it is all included and we will take care of the paperwork" That was a deceitful lie! I was charged $349. I was not informed of these charges. There were many fees that were not disclosed. He lied about the value of the truck. A new 2019 Frontier. Tony Napoli said it was valued at 36,000. Another lie. When I came back to the dealership to ask him questions about the purchase he refused to talk to me and referred me to the finance manager. (Whoa! is that not a sign of deceit and fraud or what? If he did nothing wrong there would have been an open conversation regarding my concerns.) Here are just a couple of the scams I had experienced and investigated: 1.)Packed payments 2.)Taking advantage of fees an limits I will be contacting all agencies to bring forth charges and complaints regarding deceit and fraud concerning this dealership. Great experience.. Thank you so much. JOKING!!!! read more

Made an appointment to have our truck serviced. We live in Waimea so our closest Nissan location is an hour away. We made our appointment first thing in the morning so we could run errands in Kailua Kona while the truck was being serviced. We were told in may take 2 hours or so. After 3 hours went by, we called them to check on the status and they told us they hadn't even started our vehicle yet because someone else came in after us with an urgent issue. Im wondering what we even made an appointment and if the fact that we had one ment anything to them? I couldn't wait around all day. This is the 3rd time Ive made an appointment with Kona Nissan and been delayed or not serviced at all. When you drive an hour out of the way to the closest location and this happens its very frustrating! Needless to say I will not book with them again. Which is sad because my only option is to drive and hour and a half the other direction and hope that the Nissan on the other side of the island doesn't practice the same behavior! read more

They deserve an zero on the stars rating for service. I took my Infinity I30 in for repair to replace the alternator. My sensor light popped on with a battery indicator and the brake light staying lit while the car was running. I googled the problem and looked in the maintenance record book that came with the car. Everything said replace alternator. I dropped off car at 8 am Monday morning,first thing the service rep Michael said was they don't work on older cars and he would need to get approval from his manager,REALLY WTF . He said he would call me in an hour,never heard from him so I called at 11 am.He said his technician looked at it and said the relay was stuck and they would order a new 1.I asked if they checked the alternator and was told NO,REALLY ! Michael said he would talk with tech and call me back later that day,never happened. Tuesday morning I call the Nissan dealership and was told Michael was busy but Robert was looking into my problem,was told they were waiting for my approval so a service tech could test the alternator and there would be a 1 hour labor charge of 140.00 . OK this is why I brought my car to you yesterday and you wasted Monday doing nothing to my car ,UNBELIEVABLE . I called the dealership back at 11:30 to check status and was told the alternator needs to be replaced and it would take a week to get parts . At this point I am done with this lame service ! I picked up my car and drove it to Kona quick lube at 2:30, they replaced the alternator and had my car back to me at 5:00 pm. Kona Nissan will never see my business again,extremely lame ! read more

Had my 2012 Leaf taken to the shop. They can't repair it and they won't tell me what the codes are on the computer. Every interaction with people at the shop has been disappointing. They can't tell me what wrong with it after two failed repairs. I'm forced to use Nissan repair shop which goes against right to repair. Worst repair shop I've ever worked with. read more

Do your homework, and try to exhaust all other options before going to Nissan. I went in to look at a used LEAF electric vehicle recently. My experience was surreal, and unfortunately checked off every used car salesman stereotype there is. The car was bizarrely beat up: it had a thriving ant colony in it; it had plenty golf ball sized dents; it had a bushel of leaves dumped under the hood somehow, either from a negligent owner or a nesting animal; it had scratches everywhere; there were dust bunnies in the charging bag. All that is what it is, but the salesman insisted the car was in good condition and would not go down on the price (commensurate to the condition). Not only that, but the car was somehow, "certified!" Apparently that means nothing. I suggest you do not fall for that. The salesman was completely ignorant of the Nissan product (and this is THE Nissan dealership mind you) and acknowledged that I obviously knew much more about it than he did. It took me about an hour of online reasearch to know far more than this guy. He could not answer any of my questions about the EV, the battery, the Nissan warranty, the previous owner, why the battery had a diminished capacity, how long the dealership had had the vehicle, or about how they had maintained the battery. He would also not acknowledge the condition of the car, despite me pointing out in detail each flaw (including the ant colony lol). When asked to produce service records, the salesman showed me a generic spreadsheet of services. This list included an oil change, which is absurd and a lie as EVs do not utilize oil LOL. I suggest that you put ZERO stock in their services to pre-owned cars. After all that, the car was still priced way above the Kelley Blue Book for the year/make/model in "good" condition, let alone one that was in terrible condition. Anyway, long humerus story short, I left chuckling about it the whole way home. I only wish I had my phone with me so that I could include some ridiculous pictures with this review. In summation, if you choose to go to Nissan, DO YOUR HOMEWORK, and be very skeptical of any information and certifications they try and sell you. And to be fair, a manager did call me back the next day and acknowledged the state of the car, apologized for the experience I had, and continued to try and earn my business. Good on him. Good luck to you! : read more

Borderline criminal. I have never felt so used by a car dealership. They sold me a truck that was illegal to drive. When it came time to update my safety check I went back to them figuring it made the most sense to bring my truck to where i baught it. They told me that it was un passable for multiple reasons. I fixed what they told me I had to which is wrong seeing how I haven't altered the vehicle in any way. These updates cost me $225 dollars and 3 days of missed work. They promised to remove my tint for free so I could pass inspection(the tint was the same as when I baught it) when I went in for the appointment they said the guy who does the tint was not in that day.....then why did you make me schedual an appointment? They were completely un sympathetic and had an attitude like it wasn't their fault or problem. I would never return here for a new car or for service. Tread very carefully with these people they dont care about your happiness they just want your money read more

Very disappointing. I bought my car from here and unfortunately purchased a service package. I've been lied to since the very beginning in every department. I love my car, but wish I could never return to this place. Would never ever purchase from here again. read more

Awesome experience! Curtis from the service department was honest and quick with getting a recall part replaced. Mechanics and guy who washed my car did a great job too! Thanks kona Nissan! read more

What a joke- buy a car an never expect service!!! Know we moved here from mainland but apparently people here have NO concept of customer service. At least let your customers know what's going on with cars- bought used from them- we purchased service package to COA and after needing new transmission and then some and countless days without a car and anyone contacting my husband to fill him in- car still not done- Nissan Lip Service would be better name - whatever happened to Ohana??? Won't find it here!!! read more

Called 15 times to the part center. No exaggeration 15 times from 9:15 to 9:30 am. No answer. Sent a parts request email (since they are too incompetent to be linked to the Nissan approved parts departments since Hilo only shows) and got a call back within 15 minutes. Explained I needed a crankshaft sensor and they said it would be a special order. There are no refunds on special orders. I explained I had ordered 2 sensors through Nissan already but they sent the wrong one(cam shaft sensor). He stated it didn't matter if they sent the wrong one I couldn't return it. Even if I noticed it was the wrong one at the parts department because it is prepaid. I explained there is a Nissan bulletin claiming the parts look identical and it must be verified by all service staff (I said I could provide the Nissan bulletin to make them understand. They stated I can't pull up those bulletins). So a Nissan dealer can't pull up Nissan bulletins. Interesting. So I noticed Hilo had it in stock. I called the parts department in Hilo. Answered after 3 rings. Verified the part via the bulletin specs and honored the website price. The hilo guys were awesome. The Hilo rep even told me there were 5 in stock in Kona. I explained they said they didn't have it and they don't answer their phone. He stated that he hears that a lot. I got off work at 4:45pm, get in my car and pull up the Kona Nissan website. It says parts are open until 6pm. I thought I would stop by on the way home and pick up the part since it is 1 mile from my house. Get to the dealership at 4:53 and see the service doors closing. I enter through the parts entrance. I asked if they were open. They said they were closed. I explained the website said 6pm close time. They said no we are closed. I asked what time they were closed? They stated 5pm. It was 4:53pm. I just left. I will be driving 3 hours to Hilo round trip to buy the part. Why not just close the Kona parts department? They don't answer phones, they are not recognized as an authorized Nissan parts center, and aren't even open thir posted hours. Hilo guys are awesome. Checked marking on part so I don't waste my time and saved it for me. Kona is lose money! read more

charged me $135 for ordering a chip key blank for my 2003 Altima, sent me out to a locksmith to have it cut (a job no locksmith will guarantee), then when I came back to have it programmed told me I had to make a service appointment two weeks out. read more