Got to work with Phil today in regards to my condo policy. He was informative and helpful and…read morepatient with my questions and concerns. He was also a delight to talk to making a tedious task fun. His personal touch definitely influenced my choice to use not only State Farm but also the Kinsley group in particular. Thanks Phil.

This State Farm agency in Aurora gave me a good discount for my insurance policies in 2024 compared…read moreto it's competitors. Leticia has been a very polite and knowledgeable agent. Would definitely recommend this agency for future insurance needs. Thank you!

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

I reached out to BWM on their website looking for a quote for home and auto. Christina contacted me…read morequickly, and we had a great email/phone conversation about coverage and what my needs were. She was able to get me quotes right away, and when I decided to move forward, the process was easy. They quote insurance for a lot of A+ rated companies, and I went with a big name brand, but still saved a LOT over my old insurance company. All I'm really looking for is a good price, good insurance providers, and most importantly, great communication. So far so good! Thanks Christina, and thanks BWM!

I recently had to get my first time driver son his own car insurance policy, I was having no luck…read moreuntil I was referred to Michael Wulff by a friend. He was absolutely fantastic, great fast responses, patient in his explanations of the different types of insurance cover and overall brilliant service, we ended up with a very reasonable plan for my son with great cover. I would 100% recommend and will definitely be using again !

Great staff, very knowledgeable and when it comes to customer service the team goes beyond to help…read morethe customer. Also, Dave is the best Agent!

Best of the best. I've had exceptional service since switching to Dave at State Farm. Dave and his…read moreteam have been so helpful and such a delight to work with. Top notch service and top notch people!

Joe has been quite helpful to our family each time we've contacted him regarding any issues on our…read moreBCBS plan or with the HRA account in general. We appreciate his prompt response to all of our questions, and thorough explanations of all the processes with our healthcare plan. Thank you Joe!

If you're looking for a professional Health and Life Insurance Broker, Joe Vukovich at PFI comes…read morehighly recommended. They will help find an insurance company custom tailored to your needs and budget. I highly recommend PFI

Elizabeth is absolutely wonderful to work with!! She is always looking to help me find the best…read morequotes for my insurance! I also got my life insurance from them which originally I didn't realize they even had that service. My cars, house and life insurance is all with them! Elizabeth is Always there to answer any questions I have and Rick is great as well. Call Elizabeth and get great advice, insurance ( my prices are really good), house and cars all have good prices! Elizabeth is a great person!! Super friendly, very knowledgeable and so nice to talk to!!

Rick staff always respond to my questions quickly I appreciate it great service thank you !read more

Arelys is a kind, understanding, and knowledgeable agent! She was awesome with helping me open up a…read morenew policy for my child and she was so willing to help me understand many of my questions and concerns. I just want to give a big thank you to Arelys for helping me and making me feel hear, understood, and just her kindness made my entire day today!! Thank you Arelys!!!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.

Very fast response, service and reply equally as fast as it was friendly. I am very happy i had…read morecalled.

One star -- If there were the possibility of giving no stars, I would. I have been a customer of…read morehers for over 25 years. Never had an issue. When I got into an accident recently, when it was the other driver's fault, I was told State Farm wouldn't fight the other insurance company and that I'd have to file a claim and, subsequently, see my rates soar. Then I get a knock on my credit score because I submitted a payment and it was returned. Seems like someone in the office changed my payment method, after 25 years, without my knowledge or authorization. Caryn is great at taking customers' money. But she sure as Hell won't do anything for her customers when they need her. Buyer beware.