BEWARE!! Angela is simply a Ghost Broker. I've done business with them with high hopes and never…read moreagain. Angela hustled and advertised competitive insurance rates via social media and explained that the rates would be better if I added life insurance to my existing auto insurance, I was reluctant but eventually agreed. However, I got into an accident and when I called them, first off they never picked up. And, eventually after multiple calls a day for a week the operator finally picks up after a week and directs my call only to be told that my policy is not in force with the company. I called Angela couple times after that last month to figure out whats going on, but the same thing no phone calls answered. I am going to be reporting them for their ill practices and get this business closed down before they scam others and mislead other innocent people.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Naperville, IL area since 1992, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Apparently, Jason & Mark haven't gotten too big to return calls. Being a customer for approximately…read more10 yrs & never filing a claim is not good enough. Instead they had a inept agent send me the quote I requested which took about a week. I bought a CONDO for 150K & they send me a quote for 158k coverage. If you want good customer service I would suggest look else where

I have worked with them for over 5 years and they are great. They respond quickly and always find…read moreme the best deals on home and auto. Highly recommend!

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

John is trustworthy, reliable and he provides excellent customer service. Would recommend his…read moreservices to anyone!

John was my insurance agent for 19 years for our home and autos. He was phenomenal. Every call or…read moreemail was returned promptly. He followed up on every question. Over the years we bought and sold homes, cars and apartment buildings and I could always count on John to take care of the details. We had a few auto accidents over that time and American Family was very dependable in covering our claims. I made the decision to leave this company a few weeks ago because their rates on commercial real estate were no longer competitive. I miss the customer service I had. I wish John would move to State Farm so he could still be my agent.

I can't say enough good things about this insurance company. From the very beginning, they've been…read moreprofessional, responsive, and genuinely caring. Anytime I've had a question or needed guidance, their team has gone above and beyond to make sure I felt supported and understood. A special shout-out to Aggie, who has been absolutely wonderful. She's patient, knowledgeable, and always willing to take the extra time to explain things clearly. Aggie made what could have been a stressful process feel easy and reassuring. It's rare to find someone who combines expertise with such kindness, and she truly stands out. Thanks to Aggie and the rest of the team, I feel confident knowing I'm in good hands. If you're looking for an insurance company that treats you like more than just a policy number, this is the one!

I insured my homes and cars with this independent company for last 15 years. I had very…read moresatisfactory experience with all members of their team. They care about the customers and they give the right advice for the benefit of the customers. I had, for family reasons, to switch to another agent, but asa my family situation is over, I will be back with Bob Romano. I highly recommend the company for all kind of insurance

Matt is a solid individual- responsive, dependable and he listens. He's patient, a true steady…read morehand. I refer him to my first time home buyers, I trust him.

I tend to compare insurance rates every year. Grant insurance group and specifically Matt is the…read morefirst honest insurance agent I have come across. Many other insurance agents just try to beat my rate by dropping coverages. Matt was very honest and up front in my conversations with him, he explained the coverages I had and told me that my coverages and rates were better where they were. Then when I saw a rate increase from my previous company Matt was able to get me better coverage for less money with one of the companies he partners with. I highly recommend reaching out to Matt!

John & Katie are extremely professional and hard working! They always get back to me in a timely…read moremanner and are thorough. I've been with Country Financial for years for my auto & home insurance. I highly recommend this company & specifically this location.

Well the inevitable happened when State Farm dumped us because a claim so John Mulyk took us on for…read moreour homeowners and auto insurance. After carrying State Farm since age 16 it was unimaginable that I'd have to switch but John took us on with no problems!! He came to our house and set us all up and was so helpful and gracious for our business. Such a great experience and grateful this was a great transition! Thanks John- great experience!!