My Ryan was very professional and helpful. He left me with a better understanding of what…read moreinsurance truly is, and confident that I'm getting the best price with the best coverage. He truly seemed to hand MY best interest at heart, and not just his pocket. Overall great experience!

FRIST! a wiley ago,…read moreI made friends with a man who just happened to be an insurance agent. yeah, I know what you're thinking. jk, I really don't. and after a little harassing, he said, Kris R., let's talk about your life. and I said, EW, WHY. but we did. we talked about my future, which made me realize I need to grow the eff up and start doing adult things (not those adult things). so, like a big girl, I set up a 401k (pronounced four-oh-won-k), wait I mean RothIRA (not as much fun pronunciation-wise, but better for yo' monies). and then he made me realize my car insurance was ALL wrong and that I was living my life on the edge, so I switched. and I gotta say, he is damn good at his job. he really does care, which makes his job easy because he believes in it. simple. next: renters insurance switch (because I get a lower car insurance rate and a State Farm cred card, bc mama needs new shews!!!!) high five, Ryan Wiley State Farm!

Ryan helped me open a Roth IRA at the beginning of the year and not only told me my options and…read morewhat might work for me as an individual, but took the time to explain the nitty gritty details until I was comfortable with my decision. I know when it comes to insurance I often cringe, but he is willing to help you every step of the way and make it as seamless and easy as possible. Thanks, Ryan!

This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

Michael Zaur is the agent here. We've used him for about eight years now and his service has…read morealways been great. His office manager and spouse, Nancy, is always amazing when it comes to straightening out little quirks within the system, which still don't arise very often.

Mike was a great agent to work with. I'd recommend him to…read more family members and friends for future insurance needs

Aaron from State Farm was awsome to deal with. I was shopping to replace my Geico auto insurance…read moreof 7 years. Aaron called me on Saturday and was super friendly and knowledgeable. He answered all my questions and I felt very at ease dealing with him. I gave me a very quote which saved me money and allowed me the weekend to review it. Called me back today, as I had asked him to, and I am now a State Farm customer. This Agent is very professional and I would highly recommend Aaron and the agency to anyone looking for insurance. Thank You.

Absolutely the best service from Alexis. He got the information I needed immediately, followed up…read morepromptly and even stayed after 5pm to help me. The absolute best!

Very helpful agents. Extremely knowledgeable. No nonsense when it comes to understanding what I…read morewanted with insurance. Appreciate their honesty.

Ron has been such a great agent to work with! He is always ready and prompt to helping. I trust him…read moreto help me with anything that's related to my insurance needs.

Years ago, I would've agreed with the other reviews that were written years ago. The quality used…read moreto be great, including the customer service at Skyline. Unfortunately, that is not the case in the last few years. Sadly, we had no choice, but to seek a new Erie agent.

I had an absolute horrible experience with this team. After months of back and forth, poor…read morecommunication and non-submission of documents I was told over email there was "an increase in my premium". After calling in to find out the news I was told the policy premium went up over 2x. I cancelled and am with another company. This is some of the worst service I have ever received. I would strongly advise staying clear of this location, there are much better agents out there. UPDATE: upon the policy fully cancelling State Farm has issued me a refund of ~$550 instead of the over $2,000 I am due. This is because they are calculating the refund amount off the new higher premium that I never agreed to pay. A VERY shady practice, and the customer service from Joe's team was absolutely non-existent. I have had to deal with them and the underwriters through escalations with the corporate office. Even the corporate office said multiple times my agent should be handling this directly by having conversations with the underwriter. Very early in the process this was one of the worst customer service experiences I have had, at this point it is simply hard to believe that a business could care so little.

Had a great experience with this office. Very professional and communicated all of my options…read moreeffectively.