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    Koons White Marsh Chevrolet

    2.6 (161 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 months ago

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    Damage done to my car during spoiler install, and they said in an e-mail "they are not responsible".
    Terryific T.

    Only giving a one star because I can't give zero. Purchased a 70th Anniversary Edition Corvette as a military retirement gift to myself. 1) Greedy: Charged over MSRP. I wanted a Z06 but Koons charges 60-70k over on Z06s. I said no way and went with the Stingray which they also overcharged for. 2) Incompetence: When I picked up my car I inquired about a red engine cover that was supposed to come with my car. They were adamant it didn't. Three months after the fact I was given the cover which I had to make a separate appointment to get installed. Had to take off of work and wasted time, mileage, gas. Worst part a rock flew and chipped my car windshield on the way home. 3) Incomplete delivery: I was not given all the accessories that I was supposed to get with my vehicle. Six months later, and I'm still finding out I didn't receive all my items. They are "looking" for the missing items now. 4) Dishonest: On the day of pickup they basically handed me my keys and were like "here you go."They didn't give me a walk-through of the cars functions, yet wanted me to leave them an all 5-star review with Chevrolet stating anything less than 5-stars was a failure to them. One of the questions on the survey was "did they give you a complete and thorough walkthrough and explanation of your vehicles functions. 5) Vehicle Damaged: They damaged my vehicle and ripped the paint off of the rear bumper. They said they would pay for the repair but their repair was SUB-PAR / unacceptable. I said I needed the bumper to look brand new and undamaged. They emailed me saying if that was the case I would need to contact my insurance and start a claim. 6) Ignoring the problem: I've contacted their customer service lead three times and left messages on their answering machine. I've also contacted their general manager and got his answering machine. No one has called me back. DO NOT RECOMMEND. Go some place else that cares about the customer and just not the $... Picture of the damage they caused attached... I will say BIG Chevrolet / the corporate people have been super helpful in trying to resolve this.

    My new Bolt!!

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    7 months ago

    have been very accommodating when il need them: very friendly and happy to work with .

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    2 years ago

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    3 years ago

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    1 year ago

    i would not tell anyone to come here . I wanted to get a car from this location but the customer service horrible

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    Ask the Community - Koons White Marsh Chevrolet

    Review Highlights - Koons White Marsh Chevrolet

    Things did not look good until I met Rebecca Wilson at Koons.

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    I have never had a car-buying experience like this, and I've bought a lot of vehicles, though this…read morewas my first electric vehicle purchase. I was greeted by a no- pressure salesman, Mike, who took the time to explain electric and hybrid vehicles to me and was very patient as I narrowed down my interest. I had the opportunity to look at and sit in many different vehicles, take pictures, text with friends about options, and test drive my new Volvo. Mike looked for all possible incentives for which I was eligible. I got what I felt was a more than fair price for my trade-in. I was introduced to Liz in Finance, Joe in Service, and Sharon in Customer Relations, all of whom were helpful and friendly and made me feel like part of the family. It doesn't end there. Sharon invited me to a session they offer one night a week for customers who want to learn more about their vehicles, the service department, and how the dealership can help with your new vehicle. That's what I call service. I would absolutely recommend Koons Volvo to family and friends.

    I have purchased 7 Volvos over the years from different dealers, but never had as good an…read moreexperience as I did buying a certified XC 60 with the help of salesman Travis Moore at Koons Volvo. We were buying from out of state and Travis took my call and from the beginning was professional, highly knowledgeable and friendly. He promptly took the time to make us a personalized video of the car we were interested in and provided us with a full Car Fax report and other details about the car which gave me a lot of confidence in moving forward with him. When I flew into town to buy it, Travis picked me up at my hotel and had the vehicle detailed, recall work updated and he made the whole process efficient and transparent. Travis is a trustworthy and honest person who was a pleasure to work with. His authenticity and candor made me feel like I was working with a friend, not just a salesman. I highly recommend connecting with Travis Moore as your sales professional to enhance and enjoy the process of purchasing your next vehicle. You'll be glad you did.

    Koons White Marsh Chevrolet - car_dealers - Updated June 2026

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