Made an appointment for today at 11am, I had scheduled this appointment back on 12/20/24. I…read moreremember the call vividly as I was asked if I needed an exam for both contacts and glasses in which I stated just glasses. I had also asked if my insurance was on file and if the benefits would apply towards glasses for this appointment. I went today as was told I was not on the schedule. I asked to talk to the office manager as this is the second time that I have gone for an appointment only to leave without being seen. The office manager (Misty) Dr. Hedquists wife told me how it was impossible for me to have an appointment, she was defensive, and argumentative with me when I explained that I had called weeks ago to schedule this. She somehow felt she was owed the right to get upset with me when I explained that I could not sit there and wait to be squeezed in, this is why I scheduled an appointment so I could be seen at the time I could make work. I did not have time to be "squeezed in". She also felt the need to throw in my face that I had an appointment in Oct 2024 that was cancelled. That appointment was cancelled because I sat in the lobby for 45min past my appointment time and needed to leave to get my daughter from daycare. I explained this to Misty, she then continued arguing with me. I was amazed. Not the smallest amount of concern came from her. Dr.Hedquist has always been great which is why I have been a patient for many years, the staff there has always been pleasant and helpful, the office is typically such an upbeat and pleasant place to visit. This was my first encounter with Misty, her overall lack of compassion and understanding was mind boggling. I will mention Dr. Hedquist called me later on and apologized for what happened and did seem genuinely concerned about the situation, which is the complete opposite of what I experienced when dealing with Misty at the office. To blame the patient, argue, and show no concern for your patient is not someone who is meant to be dealing with patients.

Just went here for the first time a few weeks ago. Personalized care from a physician and staff…read morewho take the time to listen and focus on each patient as an individual is rare in healthcare today. If you've grown tired of being just a number, as a patient who's rushed in/out with little attention to detail, consider Dr. Hedquist because you'll find NONE of that in his clinic.

From the moment I walked into Sergeant Bluff Eye Care, I felt genuinely welcomed and well taken…read morecare of. The front desk staff set the tone immediately--they are friendly, efficient, and make the check-in process smooth and stress-free. AND, it's a big deal, to me, that they actually know your name. That's building relationships. It is clear they value patients' time and comfort. Dr. Lefeber is outstanding! He takes the time to thoroughly explain each step in the exams. He always answers my questions without rushing, and makes me feel confident about my eye health. It's not often when a doctor makes you feel like your part of the decision making process! Dr. Lefeber balances professionalism with personal touch...actually, everyone balances professionalism with personal touch. I am also impressed with the eye frame selection. There's a wide variety of styles to choose from, whether, classic, modern, or a bit bold. Carrie is hands down my go-to. She guides me to frames suited for my face and preferences....truth be told, I just let her pick! Sergeant Bluff Eye Care delivers a great experience from start to finish. With Dr. Lefeber's knowledge, a helpful front desk and excellent frame selection, I would challenge anyone to find a better clinic than Sergeant Bluff Eye Care. Finally, I am a military veteran and they work as much as they can with the Veterans Administration, that's an absolute bonus.

What an amazing practice! Dr Lefeber takes his time and really engages with his patients! Huge…read moreselection of frames to choose from!

I had an appointment for a YAG procedure at Jones Eye Clinic today. Each staff person, nurse and…read moredoctor were polite and attentive. I asked lots of questions and each question was answered. The procedure was short and the entire process was efficient. Thanks!

I spoke with Dr. Jones about a relatively obscure side effect I suffered after cataract surgery…read moreelsewhere. After much research I found his answers to be extremely knowledgeable and helpful. Not only that, but since I reside out of state, he referred me to a doctor closer to me who's an expert in the field. Too bad I don't live closer to his office in Iowa since I definitely trust his expertise.

Usually I go to a different eye doctor that I'm not terribly impressed with. I wanted to try…read moresomeone new and I'm glad I did! The two ladies who greeted me were super! They helped me find the right glasses for me. The doctor was awesome. She explained everything she did and was very personable. This is definitely my new eye doctor!

These two ladies are amazing! They give quality service, every time. Even when they are incredibly…read morebusy.

Rabbit Family Vision is a Fantastic place, the people working there are Super Nice and they explain…read morethings to you if you don't understand something. My wife and I will keep Rabbit Family Vision Center our go to for eye care.

I LOVE the people here! Friendly right off the bat! They have no issue helping you out if your…read moredaughter breaks the arm of your glasses and no issue ever to ask them to fix the plastics glasses so they fit! My other doctors always tried to talk me out of them! Thanks guys!

I had once thought this place to be the best in Siouxland for eye care because the Dunes has good…read morequality in all aspects. However, to say I had a good time for this particular visit is far from the truth. I've had Lasik, mind you, so I don't have much to my prescription. But I needed the Rx to order contacts online. After making me wait 10 minutes and me visibly getting annoyed, asking when I'll be seen, they make me wait another 5 until the doctor sees me. The doctor himself was nice, gave good information. But afterwards at check out I had to wait. And wait. And wait. For the doctor to do what? Send over my Rx from the other room? I wrote down my email so they could send it because I couldn't wait longer. The WHOLE DAY PASSES and still nothing. I paid 100 dollars for these tests for the *SOLE* reason to get this Rx and I don't get it. I call again the next day to complain and they claim they didn't have my email. Bullshit. Get out of here with that crap. There's only a limited amount of people in that office so accountability cannot be an issue. Only after threatening a chargeback did they finally email me my prescription. After getting a snarky front desk lady. Lovely. Either this place had a bad day, or they're running things poorly. Regardless, no customer likes to be at the receiving end of that incompetence. This place can kick the fattest rocks.

Needed a last minute contact fitting and Dr. O'Neal was able to get me in this last Friday morning…read more The staff was very professional, new patient check in was a breeze. The tech was very nice and got all of the pre-work done with no problem. The technology at Dune Eye Consultants is fantastic. Everything seemed state of the art. We took images of the back of the eye without having to dilate. Dr. O'Neal was very considerate when we were testing my vision. I would definitely recommend going here if you need any sort of eye check up. I know I'll be back!

Wonderful care! Testing completed and Dr B in to see me within minutes. Explained test results,…read morereseeds, and follow up needs.

Disgusted with this company, as they make up and proceed to do extra charges the insurance will or…read morewont pay. A very bad company did not charge our insurance . From your rude secretary to how we are treated is a lasting effect to recommend people not use your service. Do not use this place as they are and will screw you over for money.

I have been going here for years but I have found a new eye doctor. My doctor at Southern Hills Eye…read moreCare was not personable at all and doesn't work well with young kids. This is the reason I stopped going here.

Went this morning to get safety glasses and they did not have a clue of what to do. The person that…read moredoes that was not there. Should all be trained in eyeglasses! My work requires me to go here. What a joke.