I had once thought this place to be the best in Siouxland for eye care because the Dunes has good…read morequality in all aspects. However, to say I had a good time for this particular visit is far from the truth. I've had Lasik, mind you, so I don't have much to my prescription. But I needed the Rx to order contacts online. After making me wait 10 minutes and me visibly getting annoyed, asking when I'll be seen, they make me wait another 5 until the doctor sees me. The doctor himself was nice, gave good information. But afterwards at check out I had to wait. And wait. And wait. For the doctor to do what? Send over my Rx from the other room? I wrote down my email so they could send it because I couldn't wait longer. The WHOLE DAY PASSES and still nothing. I paid 100 dollars for these tests for the *SOLE* reason to get this Rx and I don't get it. I call again the next day to complain and they claim they didn't have my email. Bullshit. Get out of here with that crap. There's only a limited amount of people in that office so accountability cannot be an issue. Only after threatening a chargeback did they finally email me my prescription. After getting a snarky front desk lady. Lovely. Either this place had a bad day, or they're running things poorly. Regardless, no customer likes to be at the receiving end of that incompetence. This place can kick the fattest rocks.

Needed a last minute contact fitting and Dr. O'Neal was able to get me in this last Friday morning…read more The staff was very professional, new patient check in was a breeze. The tech was very nice and got all of the pre-work done with no problem. The technology at Dune Eye Consultants is fantastic. Everything seemed state of the art. We took images of the back of the eye without having to dilate. Dr. O'Neal was very considerate when we were testing my vision. I would definitely recommend going here if you need any sort of eye check up. I know I'll be back!

Rabbit Family Vision is a Fantastic place, the people working there are Super Nice and they explain…read morethings to you if you don't understand something. My wife and I will keep Rabbit Family Vision Center our go to for eye care.

I LOVE the people here! Friendly right off the bat! They have no issue helping you out if your…read moredaughter breaks the arm of your glasses and no issue ever to ask them to fix the plastics glasses so they fit! My other doctors always tried to talk me out of them! Thanks guys!

I had an appointment for a YAG procedure at Jones Eye Clinic today. Each staff person, nurse and…read moredoctor were polite and attentive. I asked lots of questions and each question was answered. The procedure was short and the entire process was efficient. Thanks!

I spoke with Dr. Jones about a relatively obscure side effect I suffered after cataract surgery…read moreelsewhere. After much research I found his answers to be extremely knowledgeable and helpful. Not only that, but since I reside out of state, he referred me to a doctor closer to me who's an expert in the field. Too bad I don't live closer to his office in Iowa since I definitely trust his expertise.

I saw Dr. Daffer at the end of August. She was very attentive and listened to my concerns. She made…read moreme feel very comfortable and gave me a very good exam and didn't rush through it. I would definitely recommend her to anyone.

Let me first mention the medical staff at both of their locations, Dakota Dunes SD and also the…read moreclinic on Singing Hills in Sioux City, Ia. are all excellent, very professional and knowledgeable. However when it comes to the Billing Department it is a whole different story. They give you the wrong information and are very rude on the phone, even threatening on the phone when it was their mistake to begin with. I would highly recommend anyone dealing with the Billing Department to keep names of associates they deal with and to look over bills thoroughly.

Made an appointment for today at 11am, I had scheduled this appointment back on 12/20/24. I…read moreremember the call vividly as I was asked if I needed an exam for both contacts and glasses in which I stated just glasses. I had also asked if my insurance was on file and if the benefits would apply towards glasses for this appointment. I went today as was told I was not on the schedule. I asked to talk to the office manager as this is the second time that I have gone for an appointment only to leave without being seen. The office manager (Misty) Dr. Hedquists wife told me how it was impossible for me to have an appointment, she was defensive, and argumentative with me when I explained that I had called weeks ago to schedule this. She somehow felt she was owed the right to get upset with me when I explained that I could not sit there and wait to be squeezed in, this is why I scheduled an appointment so I could be seen at the time I could make work. I did not have time to be "squeezed in". She also felt the need to throw in my face that I had an appointment in Oct 2024 that was cancelled. That appointment was cancelled because I sat in the lobby for 45min past my appointment time and needed to leave to get my daughter from daycare. I explained this to Misty, she then continued arguing with me. I was amazed. Not the smallest amount of concern came from her. Dr.Hedquist has always been great which is why I have been a patient for many years, the staff there has always been pleasant and helpful, the office is typically such an upbeat and pleasant place to visit. This was my first encounter with Misty, her overall lack of compassion and understanding was mind boggling. I will mention Dr. Hedquist called me later on and apologized for what happened and did seem genuinely concerned about the situation, which is the complete opposite of what I experienced when dealing with Misty at the office. To blame the patient, argue, and show no concern for your patient is not someone who is meant to be dealing with patients.

Just went here for the first time a few weeks ago. Personalized care from a physician and staff…read morewho take the time to listen and focus on each patient as an individual is rare in healthcare today. If you've grown tired of being just a number, as a patient who's rushed in/out with little attention to detail, consider Dr. Hedquist because you'll find NONE of that in his clinic.

Great service by Dr. Brittany Korver and her staff! Super friendly and very convenient hours in the…read moreShopko store. My new contacts arrived in 2 days. The staff had all the info for me on my insurance and I found my contacts were paid for!!

I stopped in here after having a few great experiences at the store on Pierce November, and set up…read moreto finally get new glasses. The checkup was a breeze, and I had my new glasses picked out in no time flat. Twas the day before payday and I had to pay in full (mind you with $100 off for a holiday sale, a very nice bonus) and was told to pay that day as it would take five to seven business days for my glasses to be done. so I paid Saturday and checked in the following Tuesday; seven business days later and no word. on the tenth business day was told my order would need an additional four days, with business days and holidays making my seven day order take three weeks. If I get them by New Years I will leave a more positive review but at the current moment I am understandably upset for how much money and time I've invested.

i had no problems the first second and third time i went and got my exam s from a wonderful…read moreoptometrist! i was not sure as to why i was not given dark glasses when i left as i had gotten my eye s dilated and made a point to let them know that i wanted the dark glasses.i did find it queer that they told me they do not give medicaid participants morning appointment's ? i left happy knowing i was allowed to speak my mind without repercussions! thanks exact eye care !