Rarely do I leave poor reviews, but i have never been so disrespected and disappointed in a…read morecompany's service. I have used Sanitary Cleaners for light repairs here and there, and have never noticed anything even hinting at a poor quality mending job. So, when my vintage pair of Levi's ripped on the back thigh, I thought I knew just the place to take them. I brought them in early November, and they said their seamstress was out on vacation for about 14 days so it wouldn't be quick -- no biggie, I couldn't wear them anyways. 15 days after dropping them off, I picked them up, paid, and went along with my day. When I got home, I was immediately upset with the quality of the repair. I worked in a theatrical costume shop, so I understand the basics of fabric repairs, and this falls so flat from what my novice mind could conceive. They simply attached a denim patch underneath and stitched 100 times over all the frayed material. I have worked in service on and off for 8 years, so I am always very careful when bringing forward complaints of any kind, but I needed to have something done because I felt cheated for PAYING to have my vintage denim ruined. I brought them back IMMEDIATELY the NEXT day, and I asked for the patch to be removed and/or to have my money returned to me. Not a bad deal considering they RUINED a pair of vintage Levi's... They said it was out of their hands and that their district manager would need to call me back. On that call (now, the following day), I learned that the cleaner was bought-out between the time I dropped off the repair and when I paid for it, so even though I paid a day earlier, they would not refund a dime. They threw a fit when I asked for something to be done. I was not happy simply walking away having paid for my jeans to be ruined. The seamstress said she could not take the patch off (which, after further inspection, it's not knot-stitched and a seam-ripper would make light work of removing the patch). All 3 staff members stared at me blankly when I was asking why they chose to not close the whole & stitch over it, or why a seamstress wouldn't be able to remove their own patch. All in all: they credited my account (won't be returning so boo hoo), they won't remove the patch, and I am currently seam-ripping a terrible mending job that cost me $16. Money wasted, terrible management.

Sanitary is the best dry cleaner around and they have great delivery service. The quality is…read moreconsistent and a great value for the money spent to get my clothes cleaned and pressed.