Contacted us 3 months after they knew there was a problem with their billing. Which we weren't…read moreaware of. Threatened to turn off our service. The rep was condescending on the phone in the evening. E contacted our bank and they saw no problem from their end but said the business was responsible for whatever the problem was. Called back another day and Angela was pleasant but we were still held at fault. Can't change service provider so we deal with Armstrong

Called customer service at 8:00 Friday evening was promised they would be out on Saturday. Never…read moreshowed. Was promised on Saturday that they would show up on Sunday by 7:00 p.m. never showed. Disgraceful disgusting customer service. Our service is still down. We are losing business by minutes. All they do is promise and all they do is lie. I wish I could cancel Armstrong. I'm so fed up.

A couple weeks ago, my business (Uncle Marty's Shipping Office in Collegetown) gladly bid Spectrum…read morecable internet adieu and said hello to Fiberspark fiber optic. We've been totally thrilled with it since! Fiberspark is a local, Ithaca-based company. Their management and customer service is top-notch and we couldn't be happier with the switch. Our connection is much faster now, and our bill much lighter. Keep your internet dollars local and contact Fiberspark today!

From the owner: Fast Internet in Ithacaread more

Southern Tier Internet provides the best internet service in Elmira, Horseheads and Corning NY…read more They have "state of the art" transmitters on the communications tower overlooking Elmira - super fast internet - I stream HD video with no buffering.

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

Terribly unprofessional install crew. Every time they are in the neighborhood, which has only been…read morea year, they're a problem.

Great services with a resonable price for farms, ranchers and country folks. When the cable,…read moreinternet or even phone service is acting up, they fix it right away and if it takes time to fix it, they do give a discount for that month. One time it took them about 5 hours to fix the cable and they gave me a 5 dollar discount the following month. Great customer service but wish they were 24/7 like other big name services are.

From the owner: Blue Ridge provides reliable and affordable high-speed internet, advanced WiFi, streaming and TV,…read moresecurity, and phone services to homes and businesses throughout Northeastern Pennsylvania and parts of New York. Products available include speeds up to 2 Gig, Unlimited Data, HomeFi whole-home WiFi by eero, eero Plus, Smart Home Security, Blue Ridge Stream, Blue Ridge Mobile, Premium Streaming Services (HBO Max and EPIX), Local Live TV, HD Channels, 4K Streaming, Cloud DVR, Premium TV, Music Channels, Spanish Channels, Unlimited Local and Long Distance Calling, Over 10 included Calling Features, Online Account Management, and much more.

Verizon ripped me off so many times they scam people they said I owed them 5 grand my bill was on…read moretime every month they kept raising my bill even higher I wouldn't recommend Verizon to anyone

Verizon abruptly cut off my "landline" service so that I cannot make or receive calls. About 9…read morehours of dealing with bots and a chatline put me in a loop that never ended and solved nothing. It's Christmas, my phone account is paid up, and I can't use it. Worst customer service experience in my life [and I'm 77].

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

Cory and Alex were awesome. Good job fellas thank you!!! They explained everything and worked…read morethrough a challenge with our wiring. Highly recommend

TW Enfield NY. We have been using Clarity Connect since 2016. Customer service has always been…read moreproblematic to non existent. The service has mostly 'repaired itself'. Lately, it has been off for days. No one answers then phone during business hours. No one returns phone messages. There are never any notices announcing outages or work on the equipment. Clarity Connect has no excuses. The tower is less than 1/2 mile away and clearly visible. This is a business that should not be supported.

Broadband connection was great, but NOW outages are frequent and long…read more Service technicians when working on antenna and modem are friendly and helpful. BUT service has been getting worse and worse as far as up. Service status feedback is poor and or non-existent, after leaving many voice mails and service forms.

This business moved to county rt 64 and has a very nice store layout…read more The problem is they don't have much of anyone working there. I stopped in to return my brothers equipment and it took 35 minutes of waiting in line. People were spread out through the store, most complaining of how long g it was taking to get service. I switched to Empire years ago and after my visit to Spectrum I know I made the right choice. Avoid thus business if you can.

If they weren't the only cable tv provider in the area, I'd switch in a hot minute. Horrible…read moreservice... the app works better than the cable box... and sometimes that doesn't work... time after time they send out a tech and it's good for a month or 2, then same thing...cheap equipment & lousy service at a ridiculous price! If I didn't want to watch my favorite shows, I would just cancel.