I needed to get my license back asap. With the help of Jayson at Sky9 I was able to get it faster…read morethan anywhere else at an amazing price. There was a broker fee which was fair. But I needed a very unique policy I wasn't able to find anywhere else, especially at the pace I need. Thank you for your help in getting my life back together Jayson. He answered me right away and got me what I needed within the hour. For a very unique policy such as this, that is great speed. Thanks again.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

I would recommend Mason Campos for your home insurance. He's responsive attentive and made sure I…read moreunderstood every step of the process. My previous insurance agent dropped the ball and Mason very quickly made sure that I was covered. Give him a call I'm sure he'd be happy to hear from you.

I had a terrible experience trying to receive a quote for homeowners insurance. Over the course of…read morea week, I needed to have multiple conversations with the agent to provide additional information. I am OK providing the necessary information but the process was very annoying because I frequently had to follow up with my agent to remind her to complete the next step. After about a week and a half, I stopped hearing from my agent about the quote she had promised. I reached out to her and asked if Farmers was going to quote my insurance. She said yes and yet another week has gone by with no contact from my agent. At this point I'd fed up with Farmers and don't want to do business with them. Overall, the company was very unprofessional! If they can't insure me, that's fine but please be up front about it. Otherwise, it's a waste of my and the agents time!

They used to really care about their customers when they were a small company…read more Now days it's impossible to get any help from them. I left few messages for them and finally received a call after 5 days. Good luck if you have an emergency....

Horrible customer service! My agent or supposed agent Amy Phaff refuses to call me back. I have…read moreasked several times for a call back and she insists on texting. Now. I paid my California fair plan bill for the year and true summit did not notify my mortgage company that I have paid. Now the mortgage company is threatening to buy a insurance policy for me and charge me for it because true summit did not do their job and their customer service people are super unprofessional. I called the support team and the lady kept arguing with me about whose responsibility it was to let the mortgage company know the insurance had been renewed Run from this company! I am shopping for a new broker. One that actually will talk on the phone

I am completely and totally satisfied with Michelle Allman and her staff. I always have excellent…read moreservice from them. They're friendly and professional.I appreciate them very much. As I became a widow, the things that happened afterwards were overwhelming, but my experience in receiving my endowment from my husband was painless and so streamlined that was a blessing

Michelle Allman is an excellent agent! She is always looking for your best interest, protecting…read moreyou for the future. She and her staff are very professional and supportive when any issues may arise. We never had a claim for over 30 years, then an issue came up--she and her team took great care of us and was able to get us taken care of immediately. She handles all of our life, auto, home, & umbrella policies. I highly recommend Michelle Allman to be your agent.

Does not send me any statements or bills from the CA Fair Plan they arranged for me. No help at all.read more

tl;dr: they needed unexpected docs w/ a tight deadline, non-renewed me, then ghosted me when I…read moretried to renew and strung me along for 6 weeks so now I have no coverage and have to Uber or drive w/o insurance. Super confused by this office's handling of new-to-them clients like me; I've had Farmer's insurance for years (40! Auto and Home!) and my agent retired. Apparently his accounts (including mine, which started as my parents when I started driving and I have never changed) were sold to Slav Boston and co; I was unaware of all of this and car insurance wasn't on my radar while I was traveling over the summer since I was paid up til October. But, apparently while I was enjoying my holidays I was and missing pieces of (apparently critical) snail mail that my neighbor was bringing in for me and piling on my credenza. I was supposed to send in a series of photos: 4 of each car (front/side, rear/side, odometer and VIN plate) 1 of each car's title, 1 of each car's current registration, and our driver licenses. I had a month to do so. That month had passed by the time I got back from my travels and opened that letter, plus the pink letter of non-renewal. So I figure, no sweat I will send that all in ... I have two months before my insurance is expired, plenty of time. Oh, so so wrong. Meanwhile I got my homeowners renewal, and it was so much higher than last year I thought maybe it was time to shop around. I know premiums are going up in California, it's all over the news and I didn't blame the agency, but I figured since I was basically starting over with the auto policies and my loyalty discount wasn't a thing, I may as well shop around for the homeowners. I found a different insurer and got a pretty immediate quote, which was a slamming great policy with better coverage, for about the same price as the Farmer's renewal. I contacted Nancy, who is apparently shuttling the transferred accounts through the system, and asked her to give me an idea of what a straight-up autos-only policy would shake out to so I could comparison shop and also decide if bundling/keeping the homeowners with Farmers would make the most sense. She told me I was getting a discount for bundling. I asked how much. She said, 'you're already getting it." No straight answers, no breaking down of options. Just very obtuse deflections. I had sent all the pictures and filled out all the forms for the cars and thought maybe I was getting a policy underwritten but I couldn't be sure and the deadline was approaching. I wasn't getting any responses to my emails after sending everything in and it was so difficult navigating that I ended up messaging a Farmer's agent in my neighborhood who straightened the whole thing out for me in about 10 minutes. Unfortunately since five weeks had passed as I was trying to shake an answer or some numbers out of Slav Boston's agency and hoping they'd send me a renewal (you think this review is long, you wouldn't believe what I have left out of it) I was now just a little over 2 weeks from expiring and my new agent told me, even though he's also a Farmer's agent, that it would take 19 days to get underwritten and done after asking Slav Boston's people to unblock my account for him to proceed, leaving me two days short ... a nice little gap between my coverage expiring and my new policy going into effect. So, we will Uber to work those days. All of this a miserable insurance odyssey .. for a couple of middle aged people who don't drive a lot (I work from home and he has a 3 mile round trip to work), have no tickets or accidents on our records and have always paid our bills on time. If this is how they handle customers in the 'sales' mode, I hate to think what would happen if I ever had a claim. I felt a weird sort of connection to that long-term relationship since it's one of the few links I still have to my parents (the agent who pre-dated the one who retired was an old family friend) but ... it's just an insurance agency. And I'm just a number. Cannot recommend.

Darlene was great, very helpful and responsive. We bought our first home and had to look into…read moreinsurance. I called around to a couple places and received no call back. Darlene answered immediately and got a quote to us very quickly. From there we made some tweaks to how we wanted our policy and now we are fully insured with Farmer's. I look forward to working with her more in the future.

Darlene has been a amazing agent for my family! She has always been there when we've needed her and…read morechecks in on us annually to make sure our needs are taken care of. As an added bonus she has provided me with classroom supplies each and every year($100). This truly helps me as a classroom teacher with my very limited school budget.

Monumental Insurance helped me out with my home and auto insurance policies. Omar, the Agent, did a…read moregreat job getting me a great rate with a good insurance company. I would definitely recommend him to my friends and family. In reviewing my old policy Omar informed me that i was over covered, over paying and paying for serviced that I did not need. He answered all my questions and explained all my coverage's to me so I could easily understand.It was a pleasure working with local very friendly and HONEST agent that cares about his clients and their needs. Thank you Omar.

5 STARS for making my life easier Kwon. I never before realized how valued a trusted insurance…read moreagent cound be. Thanks for making a seemingly stressful process so straightforward and manageable.

Recently found out that my insurance is going to be less! Driving less miles is saving me more…read moremoney. They called me with the good news. I trust them, but was pleasantly surprised when I saw my bill decrease!

I had a positive experience at the Progressive Auto Insurance location in downtown Concord,…read moreCalifornia. Although it is not a traditional brick-and-mortar storefront, the office is conveniently located in a modern high-rise building that is shared with several other businesses and technology companies. The parking lot is very large, open, and has plenty of space to accommodate customers and visitors. Across the street is a major shopping center with gas stations, restaurants, and other convenient stores, making it easy to take care of other errands before or after your appointment. The building is surrounded by beautiful landscaping, a modern water fountain display, and plenty of outdoor seating areas if you want to enjoy some fresh air while waiting. The Progressive office is located on the second floor, and building security helps create a safe and secure environment for visitors. The employees are friendly, kind, and professional. This location is primarily used for signing documents and providing information, and appointments are typically required to meet with a representative. The office is generally open Monday through Friday from 9:00 AM to 5:00 PM. Since this is an insurance company, discussions about coverage options and rates are usually handled online or over the phone with a representative, making in-person visits best suited for appointments and document-related services. Overall, it is a clean, welcoming, and convenient location with excellent customer service.

If I could put negative stars for this company, I most certainly would. They take hundreds of…read moredollars monthly, and for what? They don't even insure anything. I got my car broken into a couple days ago, and my deductible can't even cover it. This isn't the first time that my car had been vandalized before either. A few years ago, my parked car was struck by a hit and run and with such a long and aggravating process, I was told the lady had no insurance and I would have to pay out of pocket for the damage. At this point, they're getting away with so much it's not even funny. On top of paying these scammers for making sure they insure us, we still have to deal with the financial burdens of things that sometimes we didn't even cause to begin with. How they're still open is beyond me. AAA is the way to go

Lori Knapp and Agent 2000 are fantastic! Their prices are always the lowest and their service the…read morebest! My family and I have used them for at least 25 years. In 2009 my daughter had a very severe auto accident and they assisted us with both professional and much needed moral support. I have a friend who was with farmers for over 30 years. When I looked at his coverage, I could not believe what they were charging him, and what poor coverage he had! He informed me that they had just raised his rate $30 a month. I immediately called Lori to see what she could do. She agreed his coverage was very poor and quickly put together a new cheaper and more comprehensive plan with Mercury auto insurance. Everything handled quickly and professionally as usual. I highly recommend Lori and her team.

I can't say enough good things about my experience here. As a new business owner, I had no idea…read morewhere to start with insurance -- and they went way above and beyond to help. When one of my clients came back with huge (and honestly inflated) requirements, my agent calmly walked me through every option and somehow found a solution that met all the standards for a shockingly reasonable cost. They handled a barrage of updates and last-minute changes with total patience and professionalism. Truly exceptional service -- highly recommend! Thanks Derek and Jeffrey.