Great service department! They have gotten me in on numerous occasions when I was in town and had a tight time schedule. We purchased two vehicles from them and have been satisfied with the quality of the vehicles as well as the aftermarket service read more

poor service, neglected folllow up, do not come here to service your car. it will take forever for your car to be fixed.

I bought a cx3 from them last year. With 70k on it. And it is an absolute LEMON! this is the 4th problem with this peice of garbage mazda ripped me off with. a differential problem costing thousands... i feel absolutly cheated and betrayed my mazda. I fell in love with the brand Around 2010 when i got my first car. a mazda 3. I was on my 3rd mazda with plans of getting a cx5 next. I convinced 3 seperate family members to go with mazda and this is how they repay me? Absolutly disgusted and crushed and outright betrayed by a company i loved. - ex. Mazda superfan read more

Getting a new car from Kramer Mazda was a (somewhat) painless experience. Perhaps my rating of "3 Stars" is due to the fact that the general nature of a car dealership is one of scams and pressure. So this particular dealership did nothing to really worsen or amend that stigma. Hence, "A-OK." The staff at Kramer are all quite pleasant. The salesman (Moe) was hilarious, the finance agent (Grant) was awesome, and the pickup specialist (?) (Alex) was very nice. This was my MAIN problem with Kramer: On the first day of owning my new Mazda 2, I had been driving it around when I made a stop at Vern's Pizza. Returning to my car, I tried to start it up and it was DEAD. I phoned the dealership, who then instructed me to call a tow truck. I obliged, and waited, without even once looking under the hood. An hour and a half later, the tow truck arrived and the driver and I popped the hood to see about checking the charge on the battery. As soon as we lifted the hood, I IMMEDIATELY saw the problem ... THE DONKEYS AT THE DEALERSHIP HADN'T TIGHTENED THE BATTERY CABLE. It was loosened all the way and it came completely off the post. Needless to say, I was A) Relieved that they had not sold me a lemon, as I initially thought B) Embarrassed that I did not once pop the hood C) Pissed that the dealership was that incompetent But all in all, like I said, (somewhat) painless. read more

I dealt with Steve Presti (Sales), Steve Pickard (Financing) and Amanda Peters (Car Pickup) all of which I am giving a 5 start rating. Sales experience with Steve Presti Steve was great; if you tell him what you are looking for and what you want to spend he will stick to your requirements and find you the vehicle you're looking for. I really wanted the CX-5 in the manual transmission which turned out being a hard vehicle to find but he was able to source the last one with the convenience package and keep it within my budget. Finance experience with Steve Pickard Steve made this part of buying a vehicle very easy, he does a great job explaining everything and makes sure you completely understand every part of the process. Car pickup experience with Amanda Peters Amanda is very knowledgeable about all the features which are in Mazda's vehicles, walks you through everything and answers all your questions. read more

I recently purchased a new car from Kramer Mazda. Greg Judge was assisting me with the purchase. he showed an in-depth knowledge of the vehicle I was test driving, and was patient with me when going through the technical specifications and all the buttons :) My only nuisance was the communication with Kramer Mazda. For some reasons, none of my emails sent from the work address went through. As a result I had to duplicate and send all the forms by fax. When there is a time pressure (rental vehicle has to be returned etc.) to sign the deal, losing time on resending paperwork leads to frustration and anxiety.... Overall, pleasant experience. I would recommend them to my friends. read more

Very poor service, disorganized and dishonest! Have had damage to my car from them, they said they'd fix and didn't. They have lost parts of my car and attempted to charge me for replacing them. I've had multiple visits for the same issues because they either forgot to order the parts or used them for someone else. They are poor at communicating and their transportation is terrible - waits up to a hour. Never once have they offered me a loner car. I have nerve experienced such poor service for anything anywhere. Ps the nw location is no better, tried there too. read more

Review #16 of Yelp's 30 Day Challenge 2012 I wish I bought a new car but I'm not financially ready for that :) so this review is only about Kramer Mazda's service center. Everyone is so friendly from the person who books your appointment over the phone, to the guy who welcomes you and your car, to the guy who actually does the service and the guy who drives the shuttle. I like how they'd explain to us what they've done to our car after each maintenance. They also do not charge too high for some of the smaller stuff that they do to your car. I love how they have a shuttle service that can drive you to work or your home so you don't have to wait all day or call for a cab. The shuttle also picks you up when your car is done. We've had a great experience with their service center but it's not a perfect 5 as it can be very difficult to book an appointment with them and compared to other service centers we've been to before it takes them longer to finish basic car maintenance. It's a little far from where we live but we will definitely go back to Kramer Mazda for maintenance cos they always provide good service. read more

Sales experience was abysmal, was called by Steve Presti and told I could get better than blackbook for my trade and expect some great deals during their black Friday event. I looked at a new Mazda6 and the quote I was given was over MSRP, the quote I was given for my trade was well below blackbook. Both of these things are pretty normal dealership experience things. I was told I could expect a "GREAT DEAL" over the phone, then spent 2 hours negotiating to basically just get the current incentives on the car and a full MSRP price. The reason for the 1 star is due to the fact that I emailed the sales manager after this experience to at least see if they could provide a better offer and/or a potential apology for wasting my time, I did not get any response either by phone or email. read more

Their service department is inconvenient compared to Sunridge Mazda, availability is limited same with the shuttle so if your going past 3 make sure you have a ride... Never had good service experience but the car in the other is good. read more

Always very helpfull to me when I buy parts. I actually drive way up here instead of northhill or sunridge which are both way closer just because the service at Kramer is much better. read more

I actually want to thank Jeremy at Kramer mazda for lying to me and on my bill of sale of the odometer reading. He sold me a used vehicle at a new vehicle price. If it wouldn't have been for him I would have never returned my mazda and went to Volkswagen. I love my new Tiguan. read more

I've never had a bad experience at Kramer. Definitely the place to go if you're looking to have your vehicle serviced. Andrew did an amazing job of taking care of me and my vehicle when it was in. All the gentlemen in Parts have also done an awesome job whenever I'm in need of something. Will definitely continue coming to Kramer Mazda and would highly recommend anyone else who hasn't been yet! read more

I bought a Mazda CX-7 around a year ago and recently was sent a recall notice. As such, I set up an appointment with Kramer Mazda to have it fixed. On the morning of the appointment I was running late but still wanted to do my best to keep my appointment, and ideally still get to school as close to on time as possible. That noted, I called Kramer Mazda to let them know I would be about 15 minutes late, but that it was very important that I get a ride to school asap. They noted that was fine and so I kept the appointment. On arrival at 8:18 am I again expressed the need of an urgent ride. They asked me to wait in the waiting room. A few minutes after a man came and took one of the other customers for a ride (I felt it was odd as the man being taken for a ride and myself arrived around the same time.) So I ended up waiting 25 minutes with no updates. At that time I decided I needed to go and check on the situation. As I was standing in line at the service desk, the woman at the counter walked to the man behind me and asked him if she could help him. My jaw dropped, I was literally ignored as though I was not even standing there! When it came to my turn I ended up just asking for my car back. They employees did not apologize or make an attempt to reschedule. To me I felt that I was treated poorly because either 1 - I arrived late or 2- the recall service is complimentary and they did not feel I was a valued customer. Because of the stress this caused I felt the need to call the manager and advise them of the poor customer service I received. I was forwarded to the service manager and left a message. It has now been over 24 hours and I have still received no call back. I am very disappointed with the customer service and will not be going back. I now have a car with faulty air bags. I have a 3 year old and this makes me feel sick to my stomach thinking about the lack of safety and what might happen if I get in an accident. read more

I'm not really sure where to start. My experience was incredibly disappointing and I regret buying a vehicle from them. I bought my 2019 CX-5 at the end of June 2020 and prior to purchase I had indicated that I was concerned about the tires, they reassured me with their "Smart Choice Program", that I didn't need to worry. I now need to replace my tires 3.5 months after purchase and they have been awful to deal with. When I first brought my concern in, no one in the service department even knew what the "Smart Choice Program" was - in preparation for that I brought in all my paperwork. I was told I'd get a call back... 2 days later, nothing. I called, only to be passed off and then told to come in again. I spoke with a member of their team and expressed my concerns, only to be told to buy winter tires (I get it, but not the point). After an exchange of a couple emails I requested my concerns be sent to the General Manager. Nothing. 2 weeks of being persistent, and 2 weeks of being dismissed repeatedly. read more

Wanted to buy a vehicle from them as they ran an ad that stated there were large rebates available. Got there and the 'model' was not available but they were happy to try and sell me a MUCH higher priced model. Highly misleading advertising. read more

Kramer Mazda is a HORRIBLE dealership. I had an AWFUL experience with them. In my opinion, the dealership treated me unethically and unfairly, and violated several things AMVIC would frown upon. Here is my personal story. After looking at one of their 2012 Mazda5's online for a while my wife and I decided to go look at it one Saturday on our way back from a work trip. The only good thing that came from my experience was dealing with Will, the sales person. He was fantastic, friendly and seemed quite genuine about us getting the best from our experience at their dealership. So, we settle in on the car we want and were sent off to the foursquare. As someone inexperienced with the car sales process I stupidly accepted the full price, warranty and all of the fees without objection, including the bogus 14.9% interest rate that they threw at us. I didn't even try to haggle them, which I now know was pretty stupid of me. The background on my situation is that my wife and I are in our early twenties and we have two children. Our inexperience in buying cars is because this was the first new(ish) vehicle we set out to purchase because up until this point we were working on building up our credit before going to a dealership. *The 14.9% interest rate came back BEFORE doing a credit assessment, during the first stages of talking with the sales person and his manager. We hadn't even visited the finance office yet. *NO ONE told me that they were expecting me to pay double a normal interest rate or why. *They took advantage of our lack of experience. I can only imagine that they were thinking "max gross on these suckers!" and I'm so glad that it didn't work out that way. Despite the fact that they were already planning to screw me with this bogus interest rate, I was blind to it and happily went off to the fiance office. I meet Imi who was very nice. Unfortunately though I find out he will only be handling my case today because he is about to go away on vacation. He does my credit application and I head on home. I live in Medicine Hat so it's quite the drive. My biggest complaint is that they completely left me in the dark about the entire process. NO ONE EXPLAINED TO ME HOW IT WORKS. Imi was great but it was pretty crappy practice that he never told me what the steps moving forward would be. So then Monday comes and I get in touch with my new finance manager, Kurt. I call him first thing in the morning and we call back and forth for a few hours. He lead me to believe I just had to send him a few more pieces of information and everything would be good and even says that once it's all settled away I would be free to come and pick up my new vehicle. It seemed sudden but I was excited that the process was actually that fast. So I call him to see if he got the e-mail with the info. He says the financing is good to go (which I now understand to be a hook and anchor tactic). Due to our earlier conversation where he said I would be free to come pick up the vehicle I tell him that, great, I'll start driving from MEDICINE HAT to pick up my vehicle. He says, OK! Hours later I pull up to the dealership, excited to pick up my new vehicle. Surprise! No one has any idea why I'm even there and they all treat me like I'm an idiot. I packed up two babies under two, hightailed off on a four hour road trip to pick up a vehicle with the OK from the finance guy who was supposed to be handling me but they treated me like I was the jackass. Cindy, the delivery co-ordination was particularly condescending and spoke to me like a complete moron because "that's just not how it works". I didn't know that. No one felt remorse for what this guy had put me through, just annoyed that I wasn't an expert on the sales process that no one had ever bothered to fill me in on. After waiting for over an hour and a half a "manager" comes out to personally apologize to me for the inconvenience. He basically said in not so many words that he didn't really believe me but he was sorry that I was too stupid to not know what was going on and promised to personally handle the situation from there on out. He never did. I tried to call him a few times, even left some voice mails and he would get back to me a few hours later with some non-answer. After looking on their website I realized that he was actually just another sales person, and not a manager as I was told. The few times that he called me back he promised me the world. This would be done, he would have me answers on that in an hour or so. He never followed through with any of his verbal commitments. Eventually, over a week later, he e-mails me saying that (basically) "sorry, this isn't going to work out. Sorry, not sorry, bye." Horrible business practicing. A nice cherry on top of this crap pie was that they even paid back my security deposit days late. Needless to say, I will never be doing business with them again and I strongly advise against it. read more

This review is for transaction traceability at Kramer Mazda. Please make sure whenever you make transactions at Kramer Mazda that you ask for a receipt or acknowlegement slip and keep it safe somewhere. In my two cases it doesn't matter who you deal with, they don't have a good tracking system of what was done or agreed to unless you yourself holds a copy. First case, I've complained with the pickup specialist (Jenny) that the remote starter installed was not performing as explained during the sale. Ask her to remove it and replace it with another one (2 way too but better), she said no aftermarket is available at the moment but is nearing completion. Asked her how much +/- to change it, she then talked to I don't know who, when she came back she told me that the manager (?) agreed to replace it but I will have to pay 50 extra so I agreed. First oil change I looked for Jenny and they said that she's no longer with Kramer Mazda. I then started to ask what will happen to my starter and when will it be changed and to my amazement nobody knows and nothing was recorded. After long painfull hours of waiting a manager (Dennis) agreed to give me $600 credit for the remote. I asked him if he can send me an email confirming our transaction because of my previous experience. He said he'll write a note on my account about the credit and did it in my presence. After that the remote start assembly was taken off and I was off too. Second case, October 6 we both our winter tire/rim package and also used the $600 credit, the credit note was still there (somewhat). October 10 second oil change and picked up the winter tire/rim no issues here. October 13 I received a call from Kramer Mazda basically asking me when can I come in to have the remote start removed. They don't have a record of who removed it or when was it removed. I told them I don't know either and guessed that it was done during the first oil change. They asked me who I talked to and told them it was Dennis but he doesn't remember. What I basicaly told them was that Kramer will not give me a $600 credit for nothing. Kramer called again later that day and told me that they had traced it after talking to technicians present that day. I told them they have documentation and traceability issues BIG TIME. Aside from those issues I think they still have good people working there doing good jobs read more

Work wasnt diagnosed properly and sold me parts i didnt need. Later found that the shop foreman didnt know much about Mazda. Tried talking to service manager he knew even less wont go back. read more

Very Negative experience. Firstly, they play the "add on" game where a pile of useless stuff is mandatory on all their vehicles. In my brief encounter they started with:$200 add on for nitrogen filled tires (ostensibly with some form of extended tire warranty), next came $299 for security etching of the vehicle. The next one I found startling was that they claimed that Pre Delivery Inspection was a $800 add on. PDI is, of course included in the MSRP of the vehicle.Speaking of the MSRP, I noticed all the MSRP stickers were also removed from their vehicles to prevent you from knowing the true price of the vehicle. I had a price from another dealer, which I had revealed over the phone to one of their sales managers prior to coming down, and when I tried to begin negotiations based upon that price, I was told it was "male bovine excrement" (word sanitized for internet consumption) and was waaay below cost. At that point I left, went back to my original dealer, and bought the exact car I picked out for exactly the price quoted.(A price, I might add, they just gave me when I asked, and didn't have to jump through fire to get) There are a lot of stereotypes about shady car dealerships and Kramer lived up to and reinforced every single one of them. If I could give the dealership negative stars I would.- One star is waaay too generous! Bottom line? - Avoid this dealer like the plague! read more

I had a maintenance scheduled with issues to report for warranty work. Had a death in the family and couldn't make the appt. Went in approximately 30 days later and they advised the warranty expired within the 30 additional days and they won't honor warranty work. Horrible reasoning. No fulfillment of a great customer experience, or even compassion for the situation. No longer using this dealership for service or future business. read more

I have to say the place is a joke. I went in there looking to buy a used car and living so far away I wanted to make sure I was sure on what car I was buying. I booked my test drive and called them to tell them I would be late once arriving to the dealership they weren't ready nor was the car. I had to actually put gas in the car to be able to test drive it. I had the car looked at it was in pretty good condition accept for the fact a good chunk of the clear coat was missing on the hood of the car. When negotiating a price for the car the manager made me feel stupid and spoke to me as if I was stupid. I am a girl looking to buy a car but I'm not astupid girl. I loved the car didn't care for the people that worked there. I wouldn't waste your time or money. read more

I have never had a good experience, something goes wrong every time... We have had the following problems -work taking way longer than described -a tire with a nail in it that Kramer said was not able to be repaired, took to a second place for their opinion and was told it was easily reparable and the other place was trying to take advantage of me -Had a throttle issue where our car was accelerating without touching the gas...took it in and had it replaced, 6months later when in for an oil change was told they did some work from a recall that was issued from before we purchased our used car from Krame (5yrs previous and only serviced at Kramer)...they replaced my throttle cable because that was the recall...the issue we had happen that put my wife and kids at risk not being able to stop the car -was told i had i had a burnt out brake light $40 to replace (didn't do the work), I watched as my car came off of the hoist and saw all 3 brake lights working -had some rust repaired on it, done poorly and rust visible again after the work completed -had an oil change card with 3 still on it, was told that my last oil change was completing that card should have still had 2 oil changes -had a scheduled oil change that took 4hrs while cars that showed up with no appointment were seen prior to mine (told that by manager) -ordered a bolt for my mazda roof rack that took 18months to receive it -Staff is new every time and i will never return or purchase a Mazda from Kramer or any other Mazda dealer after my ongoing problems...each time i am promised from the new service manager that things were bad and with his changes things will be better...i refuse to listen to that story again and will never return...save your self the hassle and don't go to Kramer Mazda read more

It's incredibly hard to take our awful experience at Kramer Mazda and condense it. If you want the full horror story check out dealerrater.ca, but here are the cliff notes: We went in to buy a used CX5 with low kilometres. Good experience with Grant and Matt in the Used Sales Centre. We put $500 down on one we liked with 16,000 KM on it and planned to sign the rest of the papers after we got back from BC. When we came back and I sat down with Susan in Financing, she gave me a bill of sale with 19,700 KM on it. When I pointed out the error she made no attempt to fix it, but made it seem as if it was an error I missed. She also said maybe the dealership needed to be more careful with the signs on the cars.. I drove the car about a block away before stopping and calling the dealership. I went through 3 employees who told me there was nothing they could do because it was the day before a long weekend, before I finally got through to the GM of Sales, Dennis Kwan. He gave me the same long weekend excuse, so we were stuck with a car that we weren't even sure was the right one for days. It sat on our curb as we didn't want to be liable for it. Meeting him after the weekend, we thought the dealership would be keen to fix its mistake but we were kept waiting an extra half hour even with an appointment. They blamed the odometer discrepancy on an employee who had driven it but not updated it in the system prior to it being sold. No apologies of any kind. We got the option of trading the car for a similar on with lower mileage or a cheque that covered the difference. We voiced our concerns that they were fixing their mistake but we had an awful experience which they were not addressing at all. Stuck with a random car, no one willing to acknowledge the problem for days. We told them we were hoping for something more, that we were interested in winter tires. I've bought at Sunridge Mazda before under the condition that they include winter tires and they did. So I told him I knew it wasn't beyond their reach. Dennis said that even though he was the GM of Sales, he could not decide that. He needed to speak to someone higher up he said. We would hear from him the next day. Well it was 6 DAYS before he called to tell us they wouldn't give us anything more. I politely told him we were disappointed. That we would take the cheque and apply it to tires elsewhere. He then had the nerve to try and talk to me about their pricing. When we went in to pick up the cheque, Dennis wouldn't even see us himself. He was in his office, but he passed it off to another man who didn't even look me in the eye. He gave us 2 forms to sign - which to add salt to an open wound, had my name spelled incorrectly (they added an 'ly' to the end). When I pointed this out he said "well i didn't proof read it, it was just given to me to take care of, but at least its spelled right on the cheque". I WILL NEVER RETURN TO THIS DEALERSHIP. read more