Horrible customer service. My mom went in there to lease a car for me and she tad treated like she…read morewas stupid. She was asked questions like "do you even know what a lease is" and "are you sure you even want a lease." Than tried talking her into buying herself a new car even though that is not what she came there for. My mother came in there and stated exactly what she wanted, and it was like the salesman didn't listen to a word she even said. I wouldn't recommend going to this place for anything. I would give Graff Chevrolet of Mt. pleasant a 0-10

Dealer runs typical Bait-and-Switch advertisements. DO NOT FALL PREY TO THEIR SCAMS. The FTC has…read moresome guidelines about what is "bait and switch" advertising and what isn't. Basically, "bait and switch" deals with a disingenuous advertisement. If the seller does not intend to sell you the "bait," and does any of the following in the course of selling other merchandise, then it's probably the "bait and switch": Refuses to take orders for the bait. Fails to meet anticipated demand for the bait without disclosing the bait's limited availability in the ad. Consumer laws consider the bait and switch to be fraudulent because the manufacturer is advertising a product that it does not actually intend to sell at that price and mandate that no advertisement should propose to sell an item that it does not actually intend to distribute at the advertised price. First day of a recent promo, no one responded to my inquiry and by the second day when I did receive a reply (after I had begged 3 different Sales reps via email) all advertised vehicles were unavailable. For days afterward, the dealer's website continued to advertise the special when there was absolutely no chance anyone could take advantage. Very sad and desperate.

Auto Group was fast and friendly! We got there, inspected, test drove, and signed in less than 60…read moremins! I would recommend their friendly staff to anyone!

I loved Dallas! I'm a first time car owner and he made it so so so easy! Dallas is very friendly,…read moreand really has his best interest out for his clients. Definitely would recommend!

Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

If you are looking for a new car go see Trysha! She is super friendly and makes your buying…read moreexperience a good one!

If you want excellent service ask for Gerald. Gerald was always willing to go up and above our…read moreexpectation. Geralds knowledge about Jeep's and Ram trucks is very impressive. He is totally committed to customer service. You won't find a better sales associate than Gerald. My Chrysler is lucky to have him.

Stellar car buying experience. My salesman Bill was outstanding. I chose the new Cadillac I wanted…read moreand color and he found the perfect one. From start to finish I would say it took 3 hours. I was given a tour of the facility and all staff was friendly. Only drawback is due to COVID-19 and Bill could not go through all the features of the suv with me. Thanks so much

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

Ok so I have had a few experiences buying vehicles from dealerships so I know beforehand there is a…read moreprocess that has to be followed, meaning there will be SOME waiting. It was unbelievable the amount of time (3+ hours) we had to wait for the "finance department" to print a total of 10 papers to sign. I couldn't help but think maybe the "managers" behind the front desk in the middle of the showroom could put their food down and get the paperwork moving. Very unprofessional. After almost an 8 hr day, we left the dealership with my husbands truck. Only to wake up the next morning with a check engine light on.

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

I have bought 3 cars here. They are always friendly and helpful. They work with you to get you in…read morethe right car. They have been very patient with me when test-driving multiple cars. I have always been happy with my purchases. I recommend them for your used car needs.

I bought a wonderful new car there. Paid sticker price. They took care of everything. I had to…read morerenew my tags. I probably should have mentioned that we were getting brand new tags and then again, maybe Trevor should have mentioned that I should ONLY renew and not get a new tag. Either way misinformation happened and instead of taking care of it (a small price compared to the trade-in/sticker price deal that was struck) he informed us we were paying half. This I find out THREE WEEKS after everything was supposed to be taken care of (this we find out also after three weeks of not returning phone calls from my husband). Fine, but never again. I like patronizing local businesses--not this one. Trevor seemed to intimate on our phone call that he would be able to ride on the success of his predecessors---not when you treat your community members like this.