ENTs are in short supply, there's no great solution as far as getting good care quickly…read more I'd say this guy is top notch, the doctor himself gets 5 stars, it's just the office scheduling apparatus is confusing if you're a bit disorganized. Problems were really due to my own disorganization but if you aren't punctual and organized you'll have to reschedule. First off it took about 6-7 weeks to get an appointment, but this is actually good as I explain later. Apparently ENTs need an audiologist's report to have an objective chart of frequency/deficit relationships with your hearing. This takes an hour, too expensive for an MD to do--so this is done by an ancillary person-- audiologist -- who has to have a separate appointment with you. So you get two appointments. There are also two offices, one in Woodland and one in Davis and if you are get confused and go to the wrong place you'll be too late to make it to the other office and will have to make another appointment maybe a week later. Guess how I know. They do try to schedule you with the audiologist one hour before doctor at the same location so if everything goes smooth it's not a headache. So make sure you grasp not just WHEN but WHERE your appointment is, because if you google the phone number to get the appointment it's two layers, you get the referral service first who gets you on a separate call to the people who can actually tell you when and where your appointment is. And they might not remind you WHICH OFFICE your appointment is. It's definitely more clumsy than have a number getting you to a receptionist who directly looks things up. Zavod himself is great, obviously very smart, very polite but engaging with refined Old World manners. I guess the long time to get an appointment helps him from being overworked and burnt out. He takes time to thoroughly get your history and details, and the time to carefully and sympathetically explain everything. Other doctor's offices I've gone to have a crowded waiting room because they're doing a model where the MD spends the absolute minimum time to bill the service with you, tell you the general category of your diagnosis, and then the next patient is herded in. They are at best superficially genial and detached, and you can tell they are not really interested in medicine anymore. They aren't tuned into the nuances of your particular case which offer the opportunity to optimize treatment. Zavod's not like that, he seems to have his clinical curiosity and empathy intact. At one point I laughed when he was describing my moderately severe condition and he looked sort of shocked. I explained that the whole apparatus he was carefully explaining was sort of comical, and reassured him I took my condition seriously. He wanted me to take my case seriously because he himself did, which is a good ad for him. I only acted so weird because I'm sort of a Buddhist and the body is just a cloud floating by.

Took our newborn in for a simple tongue clip. Very pleasant clean professional office. Friendly…read morereceptionist and nice nurse greeted us promptly on time. Dr Zavod eased our apprehension and had us in/out in 30min. Great experience.

This review is a long time coming as my daughter has been almost a life long patient due to several…read moreissues with her ears. She has been through several surgeries and Dr. Said has been the best. He truly is the most competent and experienced ENT in the area. He is knowledgeable in her condition and explains thoroughly and in layman's terms the issues that have occurred over the years and treatments that will help. Whenever she needs to be seen his staff tries their best to fit her into his schedule. He checks in and answers any questions I may have regarding her progress. I would not hesitate to recommend Dr. Said if you need a quality ENT. Thank you for taking such good care of my daughter over the years!

Dr Said office gave a us an appointment really fast and during the appointment the doctor explained…read moreeverything really well so we all understood. My son had the procedure scheduled less than a week the process went well and smoothly. I highly recommend Dr Said.

I was asked to sign a non-disparagement contract that says you cannot say anything bad about this…read moredoc, especially online. In addition, they did not know which insurance plans they are contracted with. This was for an ENT appt.

I have spent thousands of dollars over the last few years having Botox, fillers, etc. at this…read moreoffice. Dr. Chen is fine it's his WIFE that I really have an issue with. She is not a doctor yet she comes in to the exam room before he does and tells me what she recommends for all areas of my face. She approached me in what she spun as a "woman to woman" type conversation but was clear to me that all she was doing was UP-SELLING several products as she pointed out flaws all over my face. I felt like I was getting the high pressure pitch for the clear kote package on a used car. I got my regular amount of Botox injection and three weeks later it has had no effect. I can scowl full force. I called today and his wife answered, telling me that I could come in and pay full price for some more- but that her husband couldn't possibly have injected the wrong area. She said the best she could do was make a note of the "batch"of Botox that was used and refund me only if another patient had the same result with the same batch. Yea I won't wait to hear that news. No before/after photos like most places do which would have totally proved that there was no change. I'm done.

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.

The billing practice of this place needs to be investigated. They will bill for the same service…read moremultiple times from multiple people. They call it an urgent care but it is legally more of an emergency room. The actual service is good but that is only because the billing is so fraudulent no one comes backs more than a few times so it is empty.

I cannot say enough about Dr. McKenzie Tolan, MD, Otolaryngologist @ Napa Valley ENT…read more I had 3 encounters so far for my Ears - she is consistently AMAZING! Dr. Tolan is the kindest, most thorough, intelligent physician I have ever met... funny too!! ***It seems she has cured me of a problem I have been burdened by for over 30 years - countless ENT visits Dr. Tolan's Office Team has been just as equally wonderful... I honestly can't say enough!

Dr Colton was lovely and recommend surgery.So my wife has been calling for 2 months to schedule…read moreit.They keep saying they are waiting for approval from Medicare and Anthem.Meanwhile my wife had another surgery and got approval in a day.So we have now switched to UCSF Dr Johnson and have an appointment in 2 weeks.Meanwhile my wife suffers.

As a medical professional, I have never been so disapointed with the lack of care and compassion…read morefrom dr healey. She is so busy that she double scheduals patients at the same time, so when you arrive for a 2pm appointment, you dont get in for 30-45 minutes. dr healey fails to do anything in a timely manner. It almost seems as though you are wasting her time while you are there. If you need a refferal to be seen by a specialist, GOOD LUCK!! I waited over a month to hear from UCSF making phone calls back and forth with her office and UCSF, only to find out that my paperwork wasn't ever sent to UCSF!!! I feel like I am having to battle her to do her JOB. Maybe she needs to review the oath she took as a Dr. Bottom Line, I would NOT reccomend anyone to see this dr. But if you do, bring a copy of the Hippocratic Oath.

Getting in to see Dr. Healey is easy and refreshing. Her skill and knowledge are exceptional. I…read morehave kaiser Insurance so I have to pay out of pocket when I see her. It is worth it as she really knows her profession and has cured my ear troubles when others have just made it worse. I have a serious ear infection now. Kaiser gave me some drugs, Oxycodone to hide the pain. Now a week later, I am worried about permanent damage to my ear. I have a kaiser specialist lined up for next wed. but I will either be cured or dead by then. Dr. Healey can see me asap and I know she has the experience and knowledge to take care of my issues.

My experience with Dr. Loos was exceptional. I came to him with one of the worst ear infections…read moreI've ever experienced and was in excruciating pain. From the moment I arrived, he recognized the severity of my condition and provided prompt, compassionate care. Dr. Loos treated me with both expertise and genuine kindness. He thoroughly explained what to expect during the healing process, and although it was hard to believe at the time because of how intense the pain was, everything unfolded exactly as he said it would. Thanks to his treatment plan and the medications he prescribed, I recovered just as he predicted. I'm incredibly grateful for the compassionate care I received. Dr. Loos is knowledgeable, caring, and truly takes the time to educate and reassure his patients. I highly recommend him to anyone in need of an outstanding ENT physician.

I would not recommend this place and will never return…read more I was overcharged for services I did not request or need. I went in specifically because my primary care doctor referred me due to frequent nosebleeds. Instead of focusing on that issue, the doctor moved me from room to room, checked unrelated areas like my ears, and then charged me for those exams without explanation or consent. The entire visit lasted less than 10 minutes, and I left with nothing more than a cream for my nose, which has not worked at all. Somehow, that brief visit resulted in a $630.40 bill, which feels completely unjustified. I called several times to get it adjusted and they just gaveme the run around. I don't understand why unnecessary exams were performed or added to the bill. This experience felt rushed, disorganized, and extremely overpriced. If you're looking for honest care and transparent billing, I strongly suggest going elsewhere.

This doctor was absolutely unkind, rude, insensitive and I would rather poke my eyeballs out than…read moreever be treated by him again. Do yourself a favor and keep scrolling.

I'm so very grateful to Dr Woolf for fitting me in and helping me with my current ear loss…read moresituation. Dr Woolf is so extremely thorough and explains things as he's doing them. I would definitely be a patient of Dr Woolf as long as he will let me. Thanks Dr Woolf and staff.