Visiting BG. Tried to order online for pick-up. "Order can't be processed". Error message. Customer service: "well, this is the first time you've used this service. Wait 24 hours and try again." Nah and thanks for nothing. Disclaimer: I've never been a fan of Kroger and appreciate deeply the chain is not in my home market. read more

I got a coconut milk/sweet potato/shiitake canned soup here that I couldn't find in the international farmer's market back in Decatur. They also had an incredibly cushy porch swing on display just outside that I made my roommate swing in with me for a few minutes on the way out. read more

Has decided that a federal Passport is not a valid form of ID to buy alcohol. There costumer service is terrible about it as well. They said it's against the law in ohio.... Really because I went to multiple places in BG that accept a passport. So my 150 dollar federal ID is not as good as a plastic 25 dollar state card? What do you do when a foreigner comes? Do you not accept their passports. Guess I'll be shopping at Meier's or Walmart for a while. read more

Had the wood oven pizza. Great taste. BUT you are using way to much sauce and cheese. For that size it shouldn't be more than a cup of each. Ref. From Fine cooking mag. I stopped her from putting another handful on and it still was to much. read more

Kroger Food and Pharmacy - To much cheese.. you can always have people ask for extra cheese - Grocery Near Me - Bowling Green, Ohio

See all

I guess I am done shopping at Kroger's. I hate that they monopolize the big grocery market in this area, wish we had choices like Publix or Winn-Dixie. Always rude, only half stocked shelves, and absolutely no polite staff. I realize all businesses are currently shortstaffed, but there is no reason, when you ask an employee where some thing is, they waive their hand vaguely and say out on the sales floor. If I had a clue where it was I wouldn't be asking you would I? Then, in ringing up several small cordials at the self check out, I had to show ID. That's fine I totally get it! However she was rude about asking for it, and could not care less than she did about her job. Definitely going to avoid Kroger from now on. Overall a bad experience. I know that there are shortages, but from what I understand Kroger doesn't have shortages other than shortages of people to stock their shelves. Certainly not interested in retaining business since they monopolize this end of Ohio read more

I like the expanded store since they've upgraded to a "super" store but sadly their customer service has diminished greatly. Their click list feature, while it's a great service, has HORRIBLE execution. When you call and talk to the click list manager she blamed me for ordering something off the website that the store doesn't even offer. Not sure how that's my issue seeing that I don't maintain their website... read more

NOT HANDICAPPED FRIENDLY! Needed to do some shopping late one night. Went there and noticed that it looked like only the self-serve registers were open. When I asked if there were any full-service registers open the answer was no. Being unable to stand for long periods of time, and needing to buy quite a bit, I did not want to use those. I left without shopping. read more

We stopped to get a RedBox but the machine was down and they didn't have a good selection of allergy medication. Off to Meijer we went!

For a grocery in BG, I was impressed with the selection of international foods. Also a decent produce section which includes organics and bulk items. read more

one of the most craziest places , they hire people to dance and sing. yup they hire people to have fun and play. the place smells like fish inside the employees have scowls and look very unpleasant and scary. the new employee are dancing and singing and playing oh and if you ask for help they say " we got hired to dance and sing" you have no choice to ask grumpy scowls to wait on you. but I mean if I has to work with dancing singing people I guess I would be mean looking. the managers look very over bearing and stalk the employees or so that's what it looks like but they don't bother with the singing new hires they hired. they do not follow minor labor laws . while in line the bagger was asked if he could work overtime , he responded fed with that's against minor labor laws and they said yes but we need your help and it will pay extra.. someone needs to call health dept on the fish stank small and someone needs to turn them in for breaking minor labor laws. they need to stop hiring new people to dance and sing, that's not a pleasant sight for customers. treat your workers better so they are not scowling and just be nice to your people ! read more

I work here and hope I am doing a good job to all. Thanks everyone that shops here and enjoys it, for those that find it a struggle at times I am sorry. I hope if you are to come in next time that you come into my line in which I am bagging or even when I'm out on carts and say hi. I enjoy meeting the people while I'm there and hope that I create a good shopping experience for all, thanks again! read more

Nick at the BG location is an absolute ignoramus. His costumer service was abhorrent. He was arrogant enough to talk about costumers while they were still present. I'd expect Kroger (a company that I greatly respect) to remove this heinously lamentable and condescending customer service personnel read more

A constant frustration is the pharmacy staff. I pick up medications for several relatives and I always feel invisible and stupid. Their impatience is palpable, and especially with senior citizens. IF it weren't so much trouble I would transfer all our meds to another pharmacy read more

Clean store, but weird layout, and the customers seem kind of uppity compared with shoppers at Walmart and Meijer. I do most of my shopping elsewhere because of the prices. They do have a nice organic section though. read more