My first visit to this location was Easter Sunday so I have to give them a bit of grace for the overall condition of the store. The most notable issue I found as we shopped aisle by aisle was the sporadic inconsistency in terms of inventory. There were several items that were either completely out of stock or low stock, but again, this being Easter weekend, those may have been items that were naturally going to be out of stock anyway. That being said, this is a medium sized Kroger with a bakery, deli small fresh meat and seafood counter, but a significantly sized, frozen section. All in all, I found The Customer Service to be good as we ended up, checking out a full cart of groceries in self check out to avoid the longer lines at the regular cashier. Because of the lack of space in self check out for more than 10 items, we had to consistently pull stuff off the rack and put it on the floor or back into the shopping cart which triggered the Customer Service light. Both young men working the section were fairly prompt in coming over and clearing up any issues we had which expedited our ability to get out of the store. Not necessarily my neighborhood store, but I would definitely give them a try again if I was in the area. read more

Wanted to give a shout out to Philip Ross for helping me track down our lost grocery order. My husband and I had 2 carts, a 'smart cart' and a regular one. Unfortunately we got distracted by the Girl Scout cookies and accidentally left our bags in our cart. Philip tracked down what happened. Turns out our cart was found at the end of the night with our bags receipt all intact. Philip called us and let us know all the perishables would be replaced and we could get our order tomorrow. He went above and beyond even offering a 25 dollar store credit BEFORE finding our groceries. Thank you Philip Ross for helping me. I appreciated the excellent customer service. Erin Murphy read more

They had the best Coca Cola deal and the best freshest sushi I ever tried from a grocery store. So yes, definitely a good store. I wish it was closer to my home. Would come again!! read more

Kroger - Oh yes! The best grocery store sushi! Freshly made on spot - Grocery Near Me - Savannah, Georgia

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Honestly I'm a Kroger shopper and do not live near this Kroger but wait here for convenience. It is one of the cleanest Kroger's besides the Rincon Georgia location. I loved it and spent extra time looking around because HEY that's how moms roll! Their pumpkins were worth the price! read more

Kroger - a shopping cart full of pumpkins - Grocery Near Me - Savannah, Georgia

I agree with Renee H... I keep trying to support this in my neighborhood Krogers ( Berwick) but I also have been so disappointed, each time... 1st the fruit & vegetables aren't fresh ( recently actually brought some already bagged green beans) & when I got home to cooked them, I opened them they had a tainted smell to them, I was so disappointed bc that was supposed to be for dinner ( that I ran down to get.. again bc of the neighborhood store).. 2nd My husband wanted the 5 for $5 fried chicken (deli) so he asked the young lady if he can get some freshly fried from the he can already see that they were pulling outta the fryer oppose to the already boxed in showcase, well as the young man ( who's pulling fresh from fryer said yes sir) the young lady said no that's for my lunch... well I took it as her lunch.. but my husband ( who's actually the easy going personally person ) thought that she meant lunch crowd, me I was offended, she should have satisfied the customer... Of course I complained to deli manager... 3rd I went to get seafood, as I do every Friday & I'm very aware that seafood dept doesn't open until 10:30am..so on Friday as usual I went to get seafood dept@ 11am it wasn't open, so I asked the young lady ( who was in the dark in seafood dept what time are you going to open seafood dept) she precided to tell me she doesn't know & they are having issues back there, so I asked for seafood manager..she pointed him out to me saying he's over there I approached him asking when will it be open ..he said maim I don't know what to tell you,so I said is it going to open at all, he said maim go ask the manager so I said i thought you were the manager, he actually got upset with me so i said well I'll find a store manager maybe he can tell me, he said go ahead then, went to customer service ask for store manager when he came his attitude was not pleasant, he made me feel like i was being a nagging customer, i promise I'm not that person( but he did ask me what kind of cut of salmond would i like , told me to wait,& he went i got it for me) but that was it for me @ that Krogers( Berwick) even though it's 5 minutes from my home ( I love Krogers) I'm going to take 14 mile drive outta the way from home to the next Kroger ( which when I'm in town i go to anyway) i live on the outskirts of Savannah Ga. But Berwick Krogers do better for the neighborhood. Sincerely THE HAMILTON'S read more

This Kroger I continue to try every once and a while. I hope that it will be better each time I have gone. But unfortunately I can continue to be disappointed. The shelves are never completely stocked. So I have left each time without everything on my list. I'm not talking about hard to find items. I mean basics like: ground beef, potatoes, certain cereals etc. Their is not enough staff at this Kroger. When I have questions it is incredibly difficult to find someone to ask. I have to go searching to find someone. I had particularly unpleasant experience at the deli. I walked up to the deli. There were 5 ladies working. No one greeted me or said they were busy and would be with me shortly. I waited 5 minutes until I finally got tired of waiting and asked for help. The woman who came over did not apologize for my wait. And her tone of voice/attitude were not pleasant. I told her what I would like. She could not find the meat I asked for anywhere. When she did much later, she started to slice. But half way through got frustrated and got another staff member. The new staff member came up to the slicer and saw. She turned and asked what I wanted. I told her. She looked down at the meat on the slicer. And apologized to me. Apparently the woman before had the wrong meat on the slicer! After all of that. The new staff member took it off and got the correct meat quickly. She sliced it for me. Then apologized for my wait and the previous staff member's rudeness to me. Once you have your groceries in cart paying is another issue. There are never enough people at registers or baggers. This time there were only 2 staff members at the registers and one bagger. This causes the line to back up into the aisles. Now their are self check outs. Which if you only have a few items I'd suggest doing. But I had a cart filled with groceries. Self check out was not an option. The store itself inside always looks like it needs to be cleaned. Debris on the floor and boxes everywhere. And this time one side of the automatic doors were not working. There was no sign up to let you know. So you walk up waiting for it to open. And yep nothing happens. This caused problems because people and carts were close to colliding with the only set of doors that did open. This Kroger has basically become my walk in for one or two items, check out at self serve and leave grocery. And only if I am in a hurry and don't have time to drive to another store. I generally to go to other Kroger's. Because after multiple tries the experience continues to need improvement at this particular store. read more

1st time in the store. Lots of carts available Staff was very helpful and nice. Store was clean and well stocked. My new favorite place to shop read more

Kroger grocery stores are one of my favorite stores to shop. However, they can be kind of expensive compared to other grocery stores. But they do make it up with their reward deals they offer. This one store is really convienent. The staff was very friendly. I really enjoyed shopping here. read more

I enjoy shopping at Kroger. Out of the grocery stores available to residents of Highway 17 this is the best option. This grocery store has a Starbucks, Fresh sushi bar, and the deli gives you the option of ordering subs or hot meals. The produce section generally looks healthy and their are plenty of options. If you are seeking healthy alternatives try the "Live naturally" section. Here you can find vegetarian, vegan options, and organic options. Also make sure you get the Kroger rewards card to get your free Friday rewards. Overall this grocery store deserves an A-. Large variety of foods, vegan and vegetarian options, organic produce, Starbucks, and sushi. Pitfalls the parking lot is atrocious and the staff is hard to find. read more

Kroger - Starbucks - Grocery Near Me - Savannah, Georgia

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New to the area here. We've been to this store a few times and each time it hasn't been a great experience. The store itself is clean and well stocked when we've been in, we were excited to have a Kroger nearby, as this was the store of choice back home, but the staff leave something to be desired. The baggers seriously can't be bothered. Last trip, a girl with long purple and neon pink braids literally rolled her eyes when we said hello to her, she kept playing around on her phone and was bagging groceries at a snails pace. She looked like she would rather be anywhere else. The check out person, myself and my friend all grabbed bags and started bagging groceries and were met with more attitude and rolled eyes. Today's trip, we had a full basket of groceries. When we got up to the check out counter the bagger looked at the cart and actually said "nope" and walked away....must be nice to have a job you can just decide you don't want to do and PTFO. So, again, we bagged our own groceries 2 times in a row.... Hey, if I have to, I'll do it, but if that's the case can we dump the bagger positions and roll the hourly cost savings into a price discount like Food-4-less?!? read more

I go to this store for certain store brand items that I really like. Tonight, this store looked like a bomb hit it and was so empty, I couldn't even believe it. The only registers open were the self-serve. Absolutely no employees in sight. The woman next to me went to flag someone down to help her. When I asked the employee for help with a coupon, she told me she doesn't work up here and walked away. Last 2 times I've been there, the girl at the self serve registers was reading her phone and beyond rude when I and another customer had problems with coupons that wouldn't scan. People don't deserve to be treated so rudely when simply asking for assistance with their coupons that don't scan 25% of the time. Back to Publix. Screw this store and their unhappy employees. read more

Went to this store following eye surgery. Some woman kept walking up to me and taking my photo. I asked to speak to a manager and he refused to come out front and talk to me, or address this crazy lady taking photos of people. I don't consider this a sage store at all. Managers don't seem to be concerned about the safety of their customers. read more

It's a very friendly Staffed Kroger. Management is doing great job in providing an excellent products and services to the customers at this location. It's clean and organized. I have never had any issues with shopping at this location. I feel safe and secure and you find employees helpful at any time. So I do recommend this location wry much. read more

This store surprised me. It looks nice from outside and its in a cute little strip of stores and restaurant. i have been in there several times and it always looks like the day after a storm or holiday. Shelves not stocked, messy shelves, not so fresh produce. Employees are pleasant. This area deserves a better run store. read more

I moved here a year ago and have been many times. I keep giving it another try because I loved my Kroger in Atlanta. This one is always filthy, and I mean dirty. The produce, when they have any left is in bad or rotting shape. The shelves are always empty, and the few staff are not helpful and need to be trained. The store needs a strong management team. It truly is a disgrace. read more

I would give them 5 stars but for the last week they haven't had a certain soda I drink. I approached an employee about it she told me she would mention to management and apparently she didn't. Other than this complaint we love shopping here.. please fix the issue of having plenty of Starry soda in stock read more

This Kroger is regularly under stocked. I also experience employees that are not helpful. I will be utilizing another store whenever possible which is sad as this store is less than 5 minutes away. read more

Love Kroger 100 times better than Food Lion on Dean Forest. Great people and has a Starbucks inside. Good prices. They have a gas station and the fuel we found is always consistanly cheap fuel plus you save money when you use your Kroger Card. Pumps are always busy. read more

While I don't shop here often because I feel there prices are high when I do go there it is always clean organized and we'll staffed with friendly helpful crew members. read more

I give it 2 stars because I grew up with a safeway. A safeway where the was a nice starbucks, olive garden, exceptional sandwhich/deli counter. This kroger is just o.k. The seafood section is always smelly. I hate their deli! Everytime I ask for my deli meat shaved. They cut a sample perfectly and bring it for your o.k They walk back and I watch them adjust the slicer to a thicker setting so it doesn't take as long. I get home and sure enough it is NOT shaved, or even thin. The old bait and switch. They do it everytime!!!! read more

For being a tourist who happened to be staying up the street from this location. I was very excited to hear that it was open 24 hours. After walking just up the street, I was told at approximately 1:30 AM, that the store was closed. My girlfriend and I along with two other customers were basically told to leave. Coming from a Texas native, I am disappointed that this place honestly reminded me of HEB when I had gone 2 days prior. I thought the prices were good and the servive was excellent! I highly suggest that the store update their hours, otherwise there isn't a doubt in my mind they'd lose customers over lying about hours like that. One of the other potential customers said he supposedly drove for 15 minutes only to find out the store was closed. read more

The best real Kroger in this town, on all fronts....fresh veggies and fruits if all kinds...their meat department is good..wide selection and helpful staff... what more can I say!! read more

2 stars because I liked the store. I've been here twice and both times there were pricing errors with produce and deli items. Check your receipts! read more

How is it possible for a grocery store to be habitually out of just about everything I need to buy? This Kroger manages to underwhelm on a regular basis. Nice people, courteous staff, but the Richmond Hill Kroger is far better. read more

When we moved to the area four years ago this Kroger was exceptional. It was clean and very presentable. Fast forward two years and still up to now it is a pig sty, empty shelves, expiration dates in dairy products have been exceeded and you get the general idea of no one cares. We go only if it is something for a quick run and expiration dates always checked. We now drive into Savannah to go to the Kroger on Mall BLVD. It's worth the trip. read more

Good for fill in trips. Pricey. Gas station never has receipts at the pump. Have brought this to krogers attention directly and email, to no avail. read more

The sweetest and best baristas ever at this Starbucks! Also very nice people working here in general. It's also just big enough to have everything you need and easy to find! read more

Only grocery store for miles, first time using Kroger as my local store, we just moved here. Always clean and organized. Love that they have a Starbucks inside. read more

Love this store. They have good selection of fresh produce. The staff are always friendly and helpful. Store is always clean. Love getting discounts on my gas because I bought groceries with them! read more

Shop somewhere else. In my neighborhood we have to go there if it's urgent because it's close - but otherwise we go to Publix or Freshmarket - even though it's an extra 20minutes round trip of driving. They are constantly out of stock - my neighborhood has a Facebook page and people post about the outs all the time. My dog likes rawhides wrapped in chicken - maybe 1 out of 4 visits is it in stock. Was there trying to get my wife yogurt a few days ago - her brand has 6 flavored - they were out of stock on 5. On any given day if you need 15 items they will be out of 3. read more

When I moved to this area 3.5 years ago this was the best place for shopping. Loved the idea of getting points off on gas. Over the years the quality of service has gone down hill. Shelves are often empty, seafood is not as fresh as it once was. The gas station is often out of receipts at the pumps, and often times two or more pumps are out of service. Honestly, this Kroger is an embarrassment to the brand. read more

This is by far the worst grocery store ever! When we first moved here a over a year ago this store was great for us, however over the last 9 months it is horrible! The staff is terrible and rude...every time i bring my own grocery bags they throw them aside and won't bag my groceries in them and they give attitude like I am inconveniencing them when I say something...really?!? And second if you shop there WATCH FOR EXPIRATION DATE!!! I wish I was exaggerating when I say every time I shop there items are PAST expiration or sell by date OR they expire the next day and don't give a discount, sometimes I forget to check and will come home with expired items....now I do shop the organic health food section so I expect stuff to go bad fast but come on selling items past expiration is pure lazy and tells me they don't care! I love Kroger so I drive out to the Richmond Hill Kroger! I now completely avoid this Kroger even for quick runs because I will guarantee have to go back to return expired food! read more